Hilton Garden Inn Toronto/Ajax

Hotels
Hilton Garden Inn
8.3 (674 reviews)
500 Beck Crescent , Ajax , ca

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean public areas
Good location
Nice amenities
Cons:
Issues with cleanliness in pool area
Uncomfortable bed
No breakfast option
Dog noise disturbances

Categories

Cleanliness
8.13
Rooms were described as clean, but some concerns about dirty pool areas and towels were mentioned.
Service
8.8
Staff were consistently noted as friendly and helpful throughout the reviews.
Location
8.64
Great location mentioned multiple times for its convenience and accessibility.
Room Quality
8.09
Rooms were generally good, but some guests had issues with air conditioning and comfort.
Amenities
8.62
Amenities like the pool and hot tub were appreciated, despite some complaints about closures.
Value for Money
7.58
Some dissatisfaction with room pricing versus amenities received, especially regarding breakfast not being included.
Food and Beverage
8.13
Positive mentions of food quality and service, though breakfast availability was noted as an issue.
Overall Experience
8.4
Despite some flaws, guests generally enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-31 12:02

Property Description

Convenient Location
Situated just off Highway 401 in Ajax, Ontario, Hilton Garden Inn offers easy access to nearby dining, shopping, and golfing options.

On-Site Amenities
Relax and unwind with access to an indoor heated pool, hot tub, and fitness center during your stay. Indulge in delicious meals at the Great North American Grill or opt for convenient evening room service.

Additional Services
For your convenience, the hotel features a 24-hour Pavilion Pantry stocked with snacks and beverages. Explore nearby attractions like the Slots at Ajax Downs casino and Deer Creek Golf & Country Estates.

Book your stay at Hilton Garden Inn Ajax for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that from September 22, 2021 and until further notice, guests should provide proof of vaccination status with a minimum of at least 14 day efficacy, or proof of exemption, prior to gaining entry to common elements within the facility such as the fitness center, pool, restaurant, and meeting/event space, in accordance with government guidelines. Guests who do not adhere to the required mandate will be denied entry to these common areas.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

8.3
Based on 674 reviews
Cleanliness: 8.13
Service: 8.8
Location: 8.64
Room Quality: 8.09
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 8.4
S
Shantel couple ca
9
Pros:

Location was clean and spacious

2026-04-20 via Nuitee
D
DONNA solo_traveller us
8
All except for room I was in everything was fine.
Pros:

This was short stay, but the Breakfast and staff in Restaurant was exceptional.

Cons:

I had request to be facing Parking Lot and Convention Center to keep eye out for my ride. I got room that only looked at the roof where blowers etc are, could NOT see parking lot.

2026-04-16 via Nuitee
R
Rob solo_traveller ca
3
Cons:

Room 316 was run down and dark. Strong chemical cleaning smell in the room. Water pressure was terrible. Water saver shower head made water pressure very low. Toilet paper single ply. Have to wonder if this place is being run properly. Seems like budget concerns with all the cheap features going on! I have stayed at this hotel since it was new almost 20 years ago. Never experienced this at this hotel

2026-04-16 via Nuitee
R
Rob solo_traveller ca
8
2026-04-15 via Nuitee
M
Mario family_with_children ca
9
2026-04-14 via Nuitee
W
William couple ca
10
Great stay!
Pros:

Great location, plenty of parking, room was spacious and very clean. Bathroom was clean and had ample supplies (soap/shampoo, towels, tissue/toilet paper). Shout out to Rose at the front desk. First impressions set the scale of the experience and Rose exceeded my expectations.
Nice that exterior doors can be accessed into the hotel from parking with your card key.

Cons:

No safe in the room

2026-04-11 via Nuitee
A
Alec family_with_children ca
9
It was fantastic weekend with my son
Pros:

Was close to everything. Food. Tims. Hockey rink. Other hotel team was at as well

Cons:

Nothing

2026-04-06 via Nuitee
B
Brenda family_with_children ca
8
I will be staying again
2026-03-30 via Nuitee
T
Tanya family_with_children ca
10
2026-03-27 via Nuitee
M
Michelle family_with_children ca
9
Comfortable, clean, and accommodating staff
Pros:

The room is very clean, bright, good temperature control and comfortable . It is equipped with everything we need like fridge and microwave, coffee/tea etc. The TV is nice big screen, and smart TV so you can sign into your apps like Netflix easily.

2026-03-24 via Nuitee
D
David couple ca
8
2026-03-23 via Nuitee
J
Jennifer couple ca
4
Room was night tv did not work!
Pros:

I’m like the area

Cons:

The tv was not working

2026-03-23 via Nuitee
C
Carmyn couple ca
8
Pros:

Room service pizza was excellent! Very cleanroom, upgraded bathroom, comfortable mattress, friendly, helpful staff. We always stay here when we visit family in Toronto...it's our preferred hotel.

2026-03-22 via Nuitee
J
Jamie family_with_children ca
10
2026-03-21 via Nuitee
D
Daniel family_with_children ca
8
Ho hum
Pros:

The pool for the grandkids.

Cons:

Beds and sheets not too comfortable.

2026-03-20 via Nuitee
A
annadB513PD Family
10
Great hotel
Pros:

Great hotel at reasonable price. Close to highway for easy access. Very clean and comfortable room. Quiet even though it was fully booked. Great breakfast . Enjoyed our stay

2026-03-19 via Tripadvisor
C
Cameron solo_traveller us
10
2026-03-19 via Nuitee
A
Ashley couple ca
8
2026-03-04 via Nuitee
N
Navigator45083154815 Friends getaway
10
My stay at Hilton Ajax
Pros:

Great service, very friendly

2026-02-28 via Tripadvisor
P
pouyashahrdami couple ca
10
2026-02-27 via Nuitee