Somerset Grand Citra Jakarta

Hotels
•
Ascott
7.8 (100 reviews)
Jalan Prof Dr Satrio Kav 1, Jakarta, Jakarta, 12940 , Jakarta , ID
62-21-2995 6888

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Arcade/game room
Electric car charging station
Comprehensive recycling policy
Health club
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Good location
Professional staff
Cons:
Check-in was a disaster
Need for deep cleaning and updates

Categories

Cleanliness
6.35
Needs updating and deep cleaning, with moldy caulk in the bathrooms.
Service
8.31
The staff were professional.
Location
8.35
Good location mentioned.
Room Quality
6.81
Some rooms are renovated, but others need improvement.
Amenities
8.33
Standard quality for this hotel tier.
Value for Money
8.29
Standard quality for this hotel tier.
Food and Beverage
8.34
Standard quality for this hotel tier.
Overall Experience
7.62
Overall experience aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Discover the perfect blend of comfort and convenience at Somerset Grand Citra Jakarta, where modern amenities await your arrival.

Recreational Amenities: Dive into relaxation with our outdoor pool, energize at the health club, or challenge friends on the outdoor tennis court. Fun for everyone awaits in our arcade/game room.

Savor Culinary Delights: Indulge in exquisite Asian cuisine at The Den by Kalaha, or enjoy a cozy meal from room service. With two coffee shops/cafes and a poolside bar, your dining experience is always extraordinary.

Business and Event Facilities: Host your events in style with our 1399 square feet of meeting space, complemented by a business center for all your work needs. Enjoy hassle-free transport with our 24-hour airport shuttle service.

Book your stay today to experience the best of Jakarta!

Important information:

  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Service animals not allowed

  • Pets

    Pets allowed

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

7.8
Based on 100 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 7.62
الاسماعيلي • extended_group • om
8
رائع وسوف اسكن فيه باستمرار وانصح به
Pros:

الموقع والمرافق الخدمية الموجوده والمولات التجاريه

Cons:

اسكن الفندق للمره الثالثه لم يعجبني دورة المياه من حيث تسريب المياه بعد الاستحمام على الأرضيات بشكل كبير كذلك ازعاج أصوات المواصلات في منتصف الليل من خلال تسريب النوافذ المطعم يحتاج اعادة في قائمة الطعام لتكون مناسبه ومتكامله للوجبات العربيه والشرقيه وغيرها

2026-06-27 • via Nuitee
M
Mundhir • solo_traveller • om
7
Pros:

الطاقم والنظافة

Cons:

الاثاث قديم

2026-06-26 • via Nuitee
R
Roziema • solo_traveller • my
6
2026-06-24 • via Nuitee
J
Jinseo • couple • kr
10
Pros:

Housekeeper Gita cleaned our our room so well!
Thanks for her, we had perfect time!!

2026-06-23 • via Nuitee
K
Khalid • extended_group • sa
10
طاقم العمل ودود
Pros:

الموقع

Cons:

لاشي

2026-06-15 • via Nuitee
H
HOMOUD • couple • sa
8
Cons:

الكنب الي في الصاله غير مريح يحتاج صيانه

2026-06-14 • via Nuitee
R
Rayson • extended_group • sg
10
Great place to stay if you are in Jakarta.
Pros:

They provide excellent services. They even managed to provide a stool for handicap users for my mother who is wheelchair bound which is amazing. There is also a big shopping mall with lots of food outlets & supermarket next to it.

Cons:

The furniture looks a bit old. Other than that everything works fine.

2026-06-11 • via Nuitee
M
Mohammed • couple • sa
9
إقامه جيده في مكان مريح.
Pros:

الموقع قريب من الاسواق وامن ومريح.
الخيارات متعدده. شقه غرفه وغرفتين وثلاث
امكانيه الطبخ والغسيل والكوي داخل الشقة

Cons:

لاشي.

2026-06-08 • via Nuitee
A
Amalia Nur • family_with_children • id
9
2026-06-08 • via Nuitee
A
Aidawiyah • extended_group • my
10
Excellent
Pros:

Spacious for family

2026-06-07 • via Nuitee
P
Putri • extended_group • de
9
Definitely would recommend
Pros:

Spacious and comfortable

Cons:

The floor was a bit dirty when we arrived

2026-06-07 • via Nuitee
S
Stefbrandler • family_with_children • de
10
Sehr schönes Hotel mit großen Zimmern und sehr gutes Frühstück.
Pros:

Sehr gutes Frühstück

2026-06-07 • via Nuitee
H
hamad • solo_traveller • ae
9
Pros:

I had a pleasant stay at Somerset Grand Citra. I would especially like to recognise Afriana and Rea for their excellent service. They were professional friendly and always willing to assist. Their warm attitude and attention to detail made my stay
more comfortable and enjoyable.

2026-06-07 • via Nuitee
T
Thuy Hien • family_with_children • vn
5
Nhân viên dọn phòng luôn quên setup đồ trong phòng vs
Pros:

Gần trung tâm

Cons:

Thuận tiện đi lại

2026-06-06 • via Nuitee
L
Lysianne • family_with_children • nl
9
2026-06-03 • via Nuitee
L
Lisa • solo_traveller • sg
8
2026-06-02 • via Nuitee
A
ABDULRHMAN • extended_group • sa
10
2026-06-01 • via Nuitee
T
turki5581 • solo_traveller • sa
9
2026-05-31 • via Nuitee
M
Mohammad Baqer • couple • au
5
Pros:

Staff was good

2026-05-25 • via Nuitee
M
MOHAMMED • family_with_children • sa
9
Pros:

شقق وسيعه وموظفين محترمين وامن عالي وقربه من المول

Cons:

الاثاث قديم ويحتاج الى تغيير

2026-05-22 • via Nuitee