Somerset Grand Citra Jakarta

Hotels
Ascott
7.8 (100 reviews)
Jalan Prof Dr Satrio Kav 1, Jakarta, Jakarta, 12940 , Jakarta , ID

Pets allowed

Facilities

Meeting rooms
Fitness facilities
Arcade/game room
Electric car charging station
Comprehensive recycling policy
Health club
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Good location
Professional staff
Cons:
Check-in was a disaster
Need for deep cleaning and updates

Categories

Cleanliness
6.35
Needs updating and deep cleaning, with moldy caulk in the bathrooms.
Service
8.31
The staff were professional.
Location
8.35
Good location mentioned.
Room Quality
6.81
Some rooms are renovated, but others need improvement.
Amenities
8.33
Standard quality for this hotel tier.
Value for Money
8.29
Standard quality for this hotel tier.
Food and Beverage
8.34
Standard quality for this hotel tier.
Overall Experience
7.62
Overall experience aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Discover the perfect blend of comfort and convenience at Somerset Grand Citra Jakarta, where modern amenities await your arrival.

Recreational Amenities: Dive into relaxation with our outdoor pool, energize at the health club, or challenge friends on the outdoor tennis court. Fun for everyone awaits in our arcade/game room.

Savor Culinary Delights: Indulge in exquisite Asian cuisine at The Den by Kalaha, or enjoy a cozy meal from room service. With two coffee shops/cafes and a poolside bar, your dining experience is always extraordinary.

Business and Event Facilities: Host your events in style with our 1399 square feet of meeting space, complemented by a business center for all your work needs. Enjoy hassle-free transport with our 24-hour airport shuttle service.

Book your stay today to experience the best of Jakarta!

Important information:

  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Service animals not allowed

  • Pets

    Pets allowed

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

7.8
Based on 100 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 7.62
I
Indri family
10
Pros:

Good location

2025-08-26 via Nuitee
N
Nurindah
8
Pros:

The hotel is in good location and staff were professional, but the hotel itself needs updating and deep cleaning, I know some of the rooms already renovated and updated, but the ones that are not updated needs to some deep cleaning, like replacing the moldy caulk in the bathrooms.

2025-08-17 via Nuitee
K
kenichi
6
Pros:

Good hotel but check in was a disaster

2025-07-17 via Nuitee
M
Michael
8
Pros:

It was good but alot of lights were left on

2025-07-06 via Nuitee
B
Bernhard
8
Ferie 2025
Pros:

Fint område, men litt slitt hotel.
Uansett godt fornøyd.

2025-07-02 via Nuitee
C
Chin Ho Gary
6
Pros:

Room size is suitable for a travelling family with children. However, amenities such as TV halfway being “disconnected” and hair dryer not working, as well as positioning of power sockets need to be reviewed and repositioned. Otherwise, staff were very professional and friendly.

2024-12-27 via Nuitee
V
Verified traveler
8
コンセント以外は大満足
Pros:

クラシックルームに4泊。年季を感じる内装だったが、広いリビングにYoutube 等が見れるネットテレビ、仕事も出来るデスク、ベッドルーム2室、浴槽付きバスルーム2室、レンジと食器があるキッチンに洗剤まで付いたドラム式洗濯機、各部屋にバルコニー付きと設備は完璧に近かった。
広いプールと別棟には有酸素系と筋力系も充実したジム、テニスコートまである。
立地もジャカルタ中心部。徒歩圏内にサークルKのコンビニ、Grabもエントランス前まで呼べるし隣りは高級なラッフルズホテルで周囲もキレイで治安も良い。朝食は付けなかったが巨大なロッテモールに隣接しているので、地下にスーパー、レストラン、安価なフードコート、和食から現地料理、コリアンからスタバまであるので十分だった。
以上のことからもコスパは高く、ジャカルタ初心者にもおすすめ。
個人的に感じた課題は2つ。ひとつは多くの口コミにある高速道路が近いのでバイクや車の騒音は激しい。個人的にこれは想定内だったが、真夜中でも響くので神経質な人は寝れないかも。
もうひとつはコンセントの位置と数が少なく絶望的に厳しい。リビングのソファやベッドサイドには皆無で、部屋の隅の床の近くだけ。スマホやバッテリー、タブレットその他を充電しながら使うのは困難なので、部屋の設備のルームライトや電気器具の電源を外さないと全く足りない。これは今の時代に致命的なので、ホテル側で延長コードなど、対応をすべきではないだろうか?その他、トータルでは大満足なのでまたリピートしたいと考えている

2024-11-30 via Nuitee
M
maximus
10
Specious , safe and great location
Pros:

Super specious , safe ,Quiet , Swimming pool and gym . Next to shopping centre . Great location . Best for family and solo travellers .
I’ll come back here for sure .
I give big 5 stars

2024-11-25 via Nuitee
M
maximus
10
Location , clean and specious
Pros:

Another great stay . 5 stars

2024-11-25 via Nuitee
T
Toshiyuki partner
8
Pros:

Bed room and Living room are large space. And washer in room is very confort.

2024-10-22 via Nuitee
S
Shinichi
8
Pros:

I would like to see a little more variety in breakfast. Bread is not good. Also, there are few power sockets available in the room, which is not modern. Other than that, it was good.

2024-09-19 via Nuitee
Y
Yvette
2
Pros:

Paid full in advance through Hotel.com without breakfast, when checked in the front desk did not ask for the deposit and told us everything is paid. The next day we took 3 breakfast and another 3 on the following day, my husband called the front desk stated that we will settle the breakfast when we check out and the front desk said OK. However, the next day they sent me text, email, and constantly asking us to pay and even came to our room with credit card machine. We still had remaining 5 days to stay, which already prepaid in full and the cost of the 5 days is much much much bigger than the cost of the breakfast. There is no way we want to abundant the room since we prepaid in full. Poor management hotel system.. !

2024-08-29 via Nuitee
A
akiko family
10
Pros:

nice!

2024-08-27 via Nuitee
J
Janry
10
Pros:

Beautiful property, lots of restaurants nearby

2024-08-16 via Nuitee
F
fenella family
10
Pros:

Home away from home...🙏

2024-05-20 via Nuitee
J
John
10
Great stay
Pros:

Typically awesome

2024-05-20 via Nuitee
D
Daniel
2
Sad, old property with deceptive photos
Pros:

The hotel placed us in an apartment that looked nothing like the pictures online, then declined to move or refund us. Apparently some rooms are remodeled but many are not.

2024-05-14 via Nuitee
M
mamdoh
2
Financial exploitation
Pros:

Although I am a regular customer, I was subjected to mistreatment that I had never witnessed before throughout my visits to this hotel. I was financially drained for imaginary reasons. Therefore, I will not repeat the experience with you again. Also, the facilities are closed and I had to go to another hotel to shower.

2024-01-26 via Nuitee
S
Savira
10
Pros:

It was great!

2023-12-19 via Nuitee
S
Shinichi
8
Pros:

The stay was generally pleasant. The lever on the flush toilet was unstable, but it could be fixed by hand by correcting the internal structure.

2023-12-05 via Nuitee