Plaza Poblana

Hotels
8.1 (816 reviews)
Boulevard Norte 4212 Colonia Las Cuartillas , Puebla , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Close to bus stop
Location and staff friendliness
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.6
Multiple mentions of poor cleanliness, including dirty bathrooms and a room that didn't smell good.
Service
9.6
General positive feedback about the staff being friendly, although there were some issues with service timeliness.
Location
8.6
Some guests found it far from the city center, but convenient transport options nearby.
Room Quality
7.6
Rooms were too small for some guests, and there were complaints about the temperature and amenities.
Amenities
6.6
Pool conditions and restaurant quality received complaints, such as cold water and poor food.
Value for Money
9.6
The location and price were acknowledged positively, despite other issues.
Food and Beverage
5.6
Repeated complaints about the food quality and service in the restaurant.
Overall Experience
9.6
Guests stated a mix of good and bad experiences, overall leaning towards satisfactory due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:22

Property Description

Luxurious Amenities
This four-star hotel in Zona Capu boasts a large indoor pool, a small spa with sauna and steam bath, a well-equipped gym, and relaxing sun loungers by the pool.

Comfortable Accommodations
Hotel Plaza Poblana offers spacious rooms with tiled floors, wrought-iron furniture, cable TV, and private bathrooms. The perfect retreat after a day of exploring Puebla.

Culinary Delights
Indulge in traditional Mexican specialties at the restaurant, from buffet breakfasts to à la carte lunch and dinner options. Don't forget to unwind at the bar with a refreshing drink.

Experience the perfect blend of luxury and comfort at Hotel Plaza Poblana. Book your stay now for an unforgettable experience.

Important information:

Please note that entry to the spa comes at an extra cost of USD 50.

Please note If breakfast is included in your rate, only apply for adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 816 reviews
Cleanliness: 7.6
Service: 9.6
Location: 8.6
Room Quality: 7.6
Amenities: 6.6
Value for Money: 9.6
Food and Beverage: 5.6
Overall Experience: 9.6
R
Raul • solo_traveller • mx
8
2026-07-17 • via Nuitee
A
Anne • solo_traveller • be
7
Bonne solution poir une nuit de transit.
Pros:

Juste en face du terminal. Amabilité du personnel. On a très bien mangé au restaurant.

Cons:

La salle de bains, vieille.

2026-07-15 • via Nuitee
E
Erick • extended_group • mx
8
Buen hospedaje para descansar frente a la CAPU
Pros:

La ubicación es perfecta para quienes tienen que pasar un noche y tomar su autobus en la CAPU, ya que prácticamente esta del otro lado de la avenida y se llega en menos de 5 minutos

Cons:

Si bien, el hotel es bueno, algunas de las instalaciones como el baño de la habitación donde me quedé, requieren mantenimiento, fuera de eso, me parece que cumple con lo que ofrece

2026-07-11 • via Nuitee
J
Jose • couple • us
10
Pros:

Very clean and accessible to CAPU station

2026-07-11 • via Nuitee
A
Alejandro • family_with_children • mx
8
Excelente ubicacion
Pros:

La ubicacion enfrente de la central esta perfecta

Cons:

Las camas tenian varias almohadas, pero ninunga era comoda, estaban duras

2026-07-06 • via Nuitee
K
karla GUADALUPE • solo_traveller • mx
10
Pros:

Todo me gusto, las atenciones...
Resguardan el equipaje, y te permiten estar ahí en looby hasta que sale tu autobús, por la cercanía a la Capu

Cons:

solo dejaría una opinión constructiva, más atención en el servicio técnico en las Tv

2026-07-01 • via Nuitee
J
Jimenez Reyes • solo_traveller • mx
10
Pros:

La ubicación comodidad, instalaciones

2026-06-26 • via Nuitee
L
Luis Manuel • solo_traveller • mx
7
2026-06-18 • via Nuitee
C
Clarissa Giselle • solo_traveller • mx
4
Pros:

Nada la recámara aún estaban sucias las toallas estaban rotas y muy feas y tenía hongo el baño que no se lava bien

2026-06-16 • via Nuitee
A
Augusto • solo_traveller • mx
8
gracias
Pros:

baño con gotera que hace ruido todo el dia y toda la noche

Cons:

el baño

2026-06-16 • via Nuitee
I
Imanol • couple • mx
1
Pésimo servicio
Cons:

No supieron solucionar el problema del internet en la habitación, no tuvimos un trato digno en recepción

2026-06-14 • via Nuitee
R
Roberto Santilla2 • extended_group • mx
9
Estuvo bien
Pros:

La ubicación del hotel es buena y los servicios correspondientes al hotel están bien, el internet en lentísimo, y más en las habitaciones del fondo.

Cons:

Los precios del restaurante, no está mal la comida, pero $350.00 por un par de sándwiches de jamón muy sencillos y un té se me hizo caro.

2026-06-14 • via Nuitee
J
Jaime • family_with_children • mx
10
2026-06-13 • via Nuitee
R
ricardo • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Tuve inconvenientes que se resolvieron rápido Pero que no debería de pasar, como que pedí una habitación con dos camas y me dieron con 1, la chapa de la puerta se descompuso Pero en general bien

2026-06-10 • via Nuitee
L
Luis Santamaría • solo_traveller • mx
8
2026-06-10 • via Nuitee
N
Narciso • solo_traveller • mx
9
2026-06-08 • via Nuitee
L
Luis Santamaría • solo_traveller • mx
8
Pros:

Las instalaciones, el restaurant y la atención

Cons:

La zona cerca de la Capu y la alberca muy pequeña

2026-06-08 • via Nuitee
C
CILATH • family_with_children • mx
9
Agradable
Pros:

Servicio e información

Cons:

Por el momento todo bien

2026-06-04 • via Nuitee
I
IsaacLicea1492 • solo_traveller • mx
10
Cons:

El internet estaba muy lento y no nos dieron otra clave a pesar de que en la recepción nos aseguraron que si el internet era lento, nos darían otra clave.

2026-06-04 • via Nuitee
G
GUILLERMO ANTONIO • solo_traveller • mx
6
Pros:

El hotel es bonito

Cons:

Las habitaciones. El baño requiere mantenimiento: las puertas de regadera no corren, sarro en las llaves, se escurre el agua. Las toallas pésimas. Falta ventilación.

2026-06-01 • via Nuitee