Plaza Poblana

Hotels
8.1 (793 reviews)
Boulevard Norte 4212 Colonia Las Cuartillas , Puebla , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Close to bus stop
Location and staff friendliness
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.6
Multiple mentions of poor cleanliness, including dirty bathrooms and a room that didn't smell good.
Service
9.6
General positive feedback about the staff being friendly, although there were some issues with service timeliness.
Location
8.6
Some guests found it far from the city center, but convenient transport options nearby.
Room Quality
7.6
Rooms were too small for some guests, and there were complaints about the temperature and amenities.
Amenities
6.6
Pool conditions and restaurant quality received complaints, such as cold water and poor food.
Value for Money
9.6
The location and price were acknowledged positively, despite other issues.
Food and Beverage
5.6
Repeated complaints about the food quality and service in the restaurant.
Overall Experience
9.6
Guests stated a mix of good and bad experiences, overall leaning towards satisfactory due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:22

Property Description

Luxurious Amenities
This four-star hotel in Zona Capu boasts a large indoor pool, a small spa with sauna and steam bath, a well-equipped gym, and relaxing sun loungers by the pool.

Comfortable Accommodations
Hotel Plaza Poblana offers spacious rooms with tiled floors, wrought-iron furniture, cable TV, and private bathrooms. The perfect retreat after a day of exploring Puebla.

Culinary Delights
Indulge in traditional Mexican specialties at the restaurant, from buffet breakfasts to à la carte lunch and dinner options. Don't forget to unwind at the bar with a refreshing drink.

Experience the perfect blend of luxury and comfort at Hotel Plaza Poblana. Book your stay now for an unforgettable experience.

Important information:

Please note that entry to the spa comes at an extra cost of USD 50.

Please note If breakfast is included in your rate, only apply for adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 793 reviews
Cleanliness: 7.6
Service: 9.6
Location: 8.6
Room Quality: 7.6
Amenities: 6.6
Value for Money: 9.6
Food and Beverage: 5.6
Overall Experience: 9.6
D
Dulce • solo_traveller • mx
4
Ni tantan ni muy muy
Pros:

Solo la vista

Cons:

El trato de algunas personas

2026-05-21 • via Nuitee
O
Oscar U • solo_traveller • mx
10
2026-05-20 • via Nuitee
M
martin • solo_traveller • mx
6
ESTANCIA INCOMODA
Pros:

ME GUSTA LA UBICACION DEL HOTEL Y SU DISEÑO ENGENERAL, ME AGRADA LA ATENCION PERSONAL Y LA AMABILIDAD DEL PERSONAL Y SU EFICACIA.

Cons:

NO ME AGRADO EL PRECIO DE LA RESERVACION YA QUE ANTERIORMENTE HA SIDO MAS ECONOMICA CON LA HABITACION MAS CONFORTABLE Y LIMPIA, PERO LA ULTIMA VEZ ME ASIGNARON UNA HABITACION CON UN DISEÑO MUY RARO, CON UN BAÑO MUY INCOMODO Y ESTABA SUCIA LA HABITACION. EL GIMNASIO NO SIRVE. Y LOS ALIMENTOS SON MUCHO MUY CAROS Y NADA EXTRAORDINARIOS.

2026-05-18 • via Nuitee
C
Carlos Palazioz • solo_traveller • mx
4
No pude dormir 2 noches por un evento
Pros:

La ubicación .

Cons:

Estaban en la organización de un evento de baile y durante las 2 noches/no pude dormir y las respuestas del personal eran lamentables. Mi pregunta era simple: a que hora terminan de montar el escenario y hacer las pruebas de musica erran mas 10:40 pm y la respuesta del personal de recepción es toda la noche. Yo les decian existe demasiado ruido no puedo dormir y era asi es, Yo les decia que porque no avisaban antes de recibir el.pago.

2026-05-18 • via Nuitee
A
Andrés • solo_traveller • mx
10
2026-05-16 • via Nuitee
R
Rodríguez Butcher • family_with_children • mx
10
EXCELENTE ESTANCIA
Pros:

SERVICIO

2026-05-15 • via Nuitee
S
Susana • couple • mx
9
2026-05-14 • via Nuitee
M
Martinez • solo_traveller • mx
1
Falta de respeto
Pros:

Las habitaciones y la.ubicacion

Cons:

Falta de respeto, ya que estaban preparándose para un evento.y estaban haciendo.ruido. incluso.eb la.madrugada como.hasta 2 de.la.mañana y no dejaban descansar con el.ruido.que hacían, lo.cual.considero.falta de respeto

2026-05-13 • via Nuitee
R
Rene • solo_traveller • mx
10
2026-05-10 • via Nuitee
S
Salvador • solo_traveller • mx
10
Pros:

La habitación estaba muy limpia y muy cómoda en lo personal me encantó

Cons:

El frigobar estaba un poco sucio por dentro , pero en general todo excelente

2026-05-09 • via Nuitee
G
Gabriela • solo_traveller • mx
10
Pros:

La ubicación y precio de Booking

Cons:

Que solo dejaron 1 pieza de clinex

2026-05-08 • via Nuitee
H
Hernandez • solo_traveller • mx
9
Para mejorar
Pros:

El silencio del área para descansar

Cons:

Elevado costos de los alimentos

2026-05-07 • via Nuitee
V
Viajera • solo_traveller • mx
10
Pros:

La atención definitivamente es increíble. Esta súper bien ubicado

Cons:

Todo bien

2026-05-07 • via Nuitee
L
Loman Martinez • solo_traveller • mx
8
2026-05-06 • via Nuitee
A
Armando Diaz A • solo_traveller • mx
7
Pros:

El personal es muy atento aunque el proceso de check in fue muy lento

Cons:

El hotel necesita mucho mantenimiento

2026-05-05 • via Nuitee
J
Jabit • solo_traveller • mx
10
2026-05-03 • via Nuitee
D
DIANA • solo_traveller • mx
9
Pros:

The rooms are decent are pretty for the price.

Cons:

They front desk are nice but i didnt feel welcomed, i think personally its not such a big deal but it would be nice if they were nicer.

2026-05-02 • via Nuitee
E
Eyby • solo_traveller • mx
10
2026-04-28 • via Nuitee
R
Rueda • couple • mx
9
2026-04-27 • via Nuitee
O
Oscar U • solo_traveller • mx
10
Cons:

Había una fuga de agua en el lavado y deben cambiar las toallas son bastante viejas

2026-04-26 • via Nuitee