The Continental Hotel and Spa, Heathrow

Hotels
6.7 (1425 reviews)
29-31 Lampton Road, Hounslow , Hounslow , gb

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Pool and spa available
Cons:
Cleanliness issues
Poor communication
Limited amenities

Categories

Cleanliness
4.6
Many complaints about cleanliness including dirty linens and unclean rooms.
Service
8.06
Generally friendly staff but slow communication regarding issues.
Location
8.6
Convenient for transport with easy access to metro.
Room Quality
5.56
Rooms described as small and not as advertised, with some cleanliness issues.
Amenities
6.59
Limited amenities and some non-functioning facilities.
Value for Money
6.55
Mixed feelings on value given the condition and service quality.
Food and Beverage
6.6
Restaurant nearby was convenient but food options seemed limited.
Overall Experience
7.07
Mixed reviews, potential for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:17

Property Description

The Continental Hotel invites you to indulge in luxury and convenience during your stay.

Modern Leisure Centre and Stylish Restaurant
Discover our leisure centre with Gold's Gym, offering various facilities from swimming pool to fitness suite. Relish in North Indian, South Indian, and Indo-Chinese cuisine at Twentynine Restaurant.

Elegant 4-Star Rooms
Enjoy well-equipped rooms with flat-screen TVs, air conditioning, and luxurious bathrooms. Benefit from free internet access and a work desk in each room.

Convenient Location
Located in the heart of Hounslow and a short drive from Heathrow Airport, our hotel offers easy access to transportation, including Hounslow Central Underground Station.

Book now to experience a blend of sophistication and comfort at The Continental Hotel.

Important information:

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 1425 reviews
Cleanliness: 4.6
Service: 8.06
Location: 8.6
Room Quality: 5.56
Amenities: 6.59
Value for Money: 6.55
Food and Beverage: 6.6
Overall Experience: 7.07
O
Orlando couple gb
1
2026-03-14 via Nuitee
U
Uttley solo_traveller gb
10
Pros:

We stay here every time we fly from Heathrow early. As we live in Manchester and come by train and underground

2026-03-14 via Nuitee
S
Shaun couple gb
4
Very tired and needed renovating. Curtains off the hook, chipped paint and not clean. Shower was blisteringly hot and w
Pros:

Location, staff.

Cons:

Scruffy and tired.

2026-03-13 via Nuitee
F
Farshid couple de
1
Never again!!!
Pros:

Schreckliches Hotel mit sehr schlechten Empfang und personal ist sehr unfreundlich man wird wir krimineller behandelt nicht zu empfehlen. Hab aus Versehen gebucht und mein Geld ist weg keine Rückerstattung!!!!! Nicht zu empfehlen bitte nicht buchen und vermeiden sie dieses Hotel unbedingt!!!

Cons:

Dirty smelly and moody room with defective toilets and very noisy no sleep at all!!!

2026-03-13 via Nuitee
W
Wayne solo_traveller gb
10
Pros:

Close to transport clean and comfy

Cons:

Nothing

2026-03-13 via Nuitee
K
Kadeem couple gb
9
Worth the money for sure
Pros:

Everything bar breakfast

No English option

Cons:

Everything was very good

2026-03-12 via Nuitee
M
Muhammad couple gb
1
Rude Disappointing uncomfortable staff
Pros:

Location and general manager jatin is lovely

Cons:

Staff member made me feel uncomfortable with his sassy comments as I was promised a room for price and then refused once problem was fixed by general manager , the night staff made remarks and started treating me in unprofessional manner I wouldn’t suggest staying here if the staff member of name of p****** is working on site as he is very akward and makes you feel like going to booking.com isn’t allowed and makes his own rules as he goes

2026-03-09 via Nuitee
E
eddy dyer couple us
10
2026-03-09 via Nuitee
N
Narinderjit couple gb
1
2026-03-08 via Nuitee
W
William solo_traveller gb
9
2026-03-07 via Nuitee
S
Steven solo_traveller gb
8
Overall staff friendly and room was decent
Pros:

Good location
Value for money

Cons:

Rooms need to be check properly as we found someone else pants in the bathroom

2026-03-07 via Nuitee
K
Karen couple gb
8
Not bad not 4 star
Pros:

Lovely pool and staff.
Hi Technology light switches.

Cons:

Tired hallways. Hard mattress only 1 pillow. No spoon for tea/coffee.
Have to treasure towels to pool by not enough in room to shower in the morning

2026-03-06 via Nuitee
T
Tonge couple gb
9
2026-03-05 via Nuitee
T
Tyrone couple gb
3
2026-03-04 via Nuitee
G
Gregory couple gb
8
Pros:

The food was great and the staff were so kind and lovely

Cons:

U can't take ur drinks to your room and also u can't take a guest up with u so we was firstly told we can book an extra room but after my partner asked to upgrade it was only 25 extra not the cost of a whole room

2026-03-04 via Nuitee
V
Victor solo_traveller gb
6
My second stay at this hotel, will probably use again.
Pros:

Very convenient for the tube to the airport for an early flight.

Cons:

Room was changed at 11pm because the shower didn’t work. In the second room the cover sheet had an old blood stain.

2026-03-03 via Nuitee
P
Peggy couple us
10
Pros:

Staff went above board in assistance. Would stay there again.

2026-03-02 via Nuitee
R
Radu solo_traveller ro
8
Pros:

Friendly stuff

Cons:

It was a smell in the room, you cannot open the window for fresh air.

2026-03-01 via Nuitee
A
Archie couple gb
5
Cons:

the tv in the first room didn’t work and had to be moved to another room. the shower in the other room would not drain and flooded the whole bathroom floor but no one fixed it so having a shower was very difficult.

2026-03-01 via Nuitee
E
Eccles couple gb
8
2026-02-28 via Nuitee