SureStay Plus Hotel by Best Western Billings

Hotels
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SureStay Plus Hotel by Best Western
9 (906 reviews)
3040 King Avenue West , Billings , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Dirty rooms
Inoperable amenities
Long check-in times

Categories

Cleanliness
7.83
Several reviews mention dirty rooms and maintenance issues, indicating poor cleanliness.
Service
9.8
Friendly staff and seamless check-in process were highlighted positively.
Location
9.84
Good location was consistently mentioned, contributing positively to the stay.
Room Quality
8.79
Rooms were described as clean but had some issues with worn mattresses.
Amenities
7.82
The hot tub was inoperable, which disappointed guests.
Value for Money
9.78
Decent place for the price according to multiple reviews.
Food and Beverage
9.33
Breakfast received positive mentions for quality and service.
Overall Experience
8.8
General satisfaction expressed, but some negative mentions regarding cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:25

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in our indoor pool and hot tub, or break a sweat in the well-equipped gym. Our laundry facilities ensure you stay fresh throughout your stay.

Modern Amenities for a Pleasant Stay
Enjoy spacious rooms with a 49-inch flat-screen TV and complimentary Wi-Fi. Each room features a fridge, microwave, and coffee/tea making facilities for your convenience.

Convenient Business and Leisure Services
Benefit from our 24-hour reception and business center with fax and photocopying services. Explore nearby attractions like ZooMontana and Custer Battlefield/Little Bighorn Battlefield National Monument.

Ready to experience comfort and convenience? Book your stay at SureStay Plus Hotel by Best Western Billings now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 906 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 9.78
Food and Beverage: 9.33
Overall Experience: 8.8
R
Rachel • solo_traveller • us
9
2026-02-14 • via Nuitee
L
Lisa • family_with_children • us
7
Pros:

Not enough variety but ok

2026-01-19 • via Nuitee
K
Kay • solo_traveller • us
9
2026-01-19 • via Nuitee
D
Derek • family_with_children • us
10
2026-01-19 • via Nuitee
K
Kimberley • couple • us
10
2026-01-19 • via Nuitee
B
Bryon • couple • us
9
Pros:

location, big rooms

2026-01-19 • via Nuitee
A
Alexis • family_with_children • us
8
2026-01-19 • via Nuitee
S
Scott • solo_traveller • us
10
2026-01-19 • via Nuitee
T
Terry • couple • us
5
Pros:

The breakfast is always excellent.

Cons:

When we got to our room, the trash cans had not been emptied and the bathroom needed to be cleaned. We found blood on the bedding. We were finally moved to another room.

2026-01-19 • via Nuitee
B
Barbara • couple • us
5
Older hotel needs some TLC
Pros:

Clean

Cons:

Poor Wi-Fi, closet door broke, bathtub drain did not drain well and refrigerator door was open when we arrived making refrigerator overheat and make a loud whiny noise.

2026-01-19 • via Nuitee
J
Joan • solo_traveller • us
9
Pros:

Very clean and the staff was very friendly. The breakfast had an excellent selection.

2026-01-19 • via Nuitee
R
Rhoda • couple • us
10
2026-01-19 • via Nuitee
H
Holly • family_with_children • us
9
Pros:

Spacious room

Cons:

No real issues

2026-01-19 • via Nuitee
S
Stephanie • family_with_children • us
6
Pros:

Swimming pool had toys for kids. Traveling with a toddler, this was great for us. Breakfast was good for a continental, it was fun to watch the pancakes cook.

Cons:

Housekeeping said they would come each day, we stayed 3 nights, no housekeeping. With the tiny garbage cans that became an issue each day. When I went to breakfast on our first day, I got a call asking if I planned to check in and stay for my reservation, she apologized after she found my signed checking in papers. Beds were fairly comfortable.

2026-01-19 • via Nuitee
S
Sharron • couple • us
7
Cons:

Tub didn’t drain well during a shower.

2026-01-15 • via Nuitee
M
Morgan • couple • us
7
2026-01-08 • via Nuitee
S
Smith • family_with_children • us
2
Not happy for the price I paid.
Pros:

Breakfast was ok. Staff was polite.

Cons:

The bathroom was my main concern. The shower/tub bottom was dirty and scratched up. The shower curtain did not stay closed, like the bar was dipping too low and the shower did not drain. They put me in a room right next to the laundry room so it was not a peaceful sleep for me and my son.

2026-01-06 • via Nuitee
S
Sally • family_with_children • us
6
It was fine, but disappointing due to hot tub being closed.
Pros:

The room was clean and comfortable.

Cons:

We were specifically looking for a hotel with a pool AND hot tub and it was very disappointing to find the hot tub was closed due to some construction. There was NO mention of the hot tub out of service on the website.

2026-01-04 • via Nuitee
T
Timber • family_with_children • us
8
Pros:

Staff was friendly

2026-01-02 • via Nuitee
T
Timber • family_with_children • us
8
Pros:

Everything was great!

Cons:

No hot tub 😞

2025-12-30 • via Nuitee