Quest Sanctuary Lakes

Hotels
•
Quest Apartment Hotels
8.8 (753 reviews)
9 Greg Norman Drive , Point Cook , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Friendly and helpful staff
Cons:
Issues with cleanliness
Some amenities not properly maintained

Categories

Cleanliness
8.55
Clean towels and clean apartment, but some reviews noted slightly dated and not 100% clean.
Service
9.15
Staff were very friendly and helpful, contributing positively to the experience.
Location
9.25
Fabulous location on the golf course, very quiet, and convenient to shops.
Room Quality
8.75
Comfortable and spacious rooms, but some issues noted with the TV and furniture.
Amenities
8.75
Gym/pool facilities were fantastic but some dirty items were found in the fridge.
Value for Money
8.95
Excellent value for the spacious accommodations and comfort provided.
Food and Beverage
8.25
Breakfast availability was not clear; additional items like milk had to be purchased.
Overall Experience
8.75
Overall a pleasant stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:01

Property Description

Golf Course Views and Luxury Living
Experience the beauty of Quest Sanctuary Lakes, surrounded by a Greg Norman-designed golf course. Enjoy private balconies with stunning views over the course or lake from our spacious two-storey townhouse apartments.

Resort Facilities and Relaxation
Guests have complimentary access to Sanctuary Lakes Resort, offering an indoor pool, hot tub, sauna, fitness centre, and tennis court just 200 metres away. Unwind and make the most of your stay with these fantastic amenities.

Convenient Location and Accessibility
Located just a short drive from Melbourne's West Gate Bridge, Quest Sanctuary Lakes provides easy access to Tullamarine and Avalon airports. Book your stay now and indulge in luxury and relaxation at our premier property.

Important information:

Please note that there is a 1.32% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.25% charge when you pay with American Express credit card.
Please note that there is a 2.93% charge when you pay with Diners Club credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 753 reviews
Cleanliness: 8.55
Service: 9.15
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.95
Food and Beverage: 8.25
Overall Experience: 8.75
D
D • family_with_children • au
10
2026-04-09 • via Nuitee
M
Muhammad • extended_group • au
10
2026-04-07 • via Nuitee
K
Kazza Serenity • family_with_children • au
7
Convenient location
Pros:

The location is convenient for us when we are visiting family.

Cons:

In the room we stayed in, there is no toilet downstairs. Downstairs was laundry, kitchen and lounge room.

2026-04-02 • via Nuitee
M
Merrin • family_with_children • au
10
Thank you, was lovely staying here. Great location. Would come back again
Pros:

2 seperate bedrooms upstairs with bathrooms, easy check in

Cons:

Nil

2026-04-01 • via Nuitee
M
Mathias • couple • de
8
2026-03-31 • via Nuitee
N
Ning • couple • au
8
2026-03-30 • via Nuitee
H
Heather • solo_traveller • au
8
Convenient picturesque location and friendly staff
Pros:

Spacious and good layout

Cons:

Noisy early morning golfers

2026-03-26 • via Nuitee
G
Gareth • solo_traveller • au
7
I would stay here again.
Pros:

Good location and a lot of space, especially for one person. Comfy bed.

Cons:

The bathroom was a bit dated. Could use a renovation. Only one keycard worked, so I nearly got locked out when loading my car early the next morning. Luckily, I found the other card in my car, and that worked.

2026-03-25 • via Nuitee
D
Darren • family_with_children • au
9
Pros:

Clean and tidy, had all the amenities we required for our stay, staff were friendly.

2026-03-23 • via Nuitee
L
Lee Siang • family_with_children • sg
9
Pros:

Convenient location. Nice neighbourhood. Lovely, spacious 2-storey property. Friendly and helpful staff. Comfortable bed.

Cons:

Would be nice if hand and body lotion can be provided. Cleaner was a little careless - left a towel on the floor, and some liquid on the toilet seat.

2026-03-23 • via Nuitee
L
Linda • couple • au
8
2026-03-21 • via Nuitee
S
Swamy • family_with_children • au
10
Excellent stay
Pros:

Spaces, clean room, nice bathroom, good location,

Cons:

Pillows were hard

2026-03-21 • via Nuitee
L
Linda • family_with_children • au
8
2026-03-21 • via Nuitee
A
Aadhil W • couple • au
10
2026-03-19 • via Nuitee
A
Anni • extended_group • nz
8
good
Pros:

NIce place, met all our needs - comfortable -

Cons:

every thing was fine

2026-03-18 • via Nuitee
K
Keri • family_with_children • au
9
Pros:

Location
Quiet
Parking
Good facilities

Cons:

Restricted hours for Gym/Pool
Room key cards faulty

2026-03-14 • via Nuitee
T
Tyler • family_with_children • au
10
2026-03-10 • via Nuitee
B
bradwT3844HB • NONE • Perth, Greater Perth, Western Australia
6
Disappointed
Pros:

Sanctuary Lakes is nice environment, but facilities are worn, slow / difficult to connect to wifi - and was woken up twice by cleaner on first morning in apartment trying to do an exit clean. Need to be better organized...

2026-03-09 • via Tripadvisor
A
Alan • family_with_children • au
9
2026-03-09 • via Nuitee
D
Daniel • family_with_children • au
7
Enjoyed for what we needed but could of been better for the price
Pros:

Great location and great staff

Cons:

Bit old and needs a freshen up

2026-03-09 • via Nuitee