Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location / céntrico / buena ubicación
Spacious, comfortable rooms and beds
Positive mentions of breakfast and restaurant food
Good views and appreciated heating
Cons:
Reception/service issues and lack of assistance (notably after car incident)
Parking problems (far, uncovered, limited/precario)
Maintenance and facility wear (doors scratched, elevators narrow, poor upkeep)
Pool restricted to adults; limited common/lobby areas
Shower/bath quality issues and high room temperature without regulation
Breakfast described as limited/repetitive

Categories

Cleanliness
8.4
Generally clean: several guests explicitly note very clean bathrooms and tidy rooms, though others report worn fixtures and lack of maintenance in some areas.
Service
6
Mixed to negative: multiple complaints about reception (lack of empathy, inattentive check-in) and poor handling of a car-damage/compensation issue; housekeeping and guards are noted as friendly.
Location
9.4
Strong positive sentiment: repeatedly praised as central and conveniently located; many guests highlight the location and views as a main pro.
Room Quality
8.6
Rooms are frequently described as spacious and comfortable with good beds, though some guests mention poor decor, shower problems and high temperature without easy regulation.
Amenities
6.5
Negative aspects noted: parking is inadequate (far/uncovered/precario), limited common areas or lobby space, pool restricted to adults and general lack of upkeep.
Value for Money
6.3
Perceived as low by some guests: expectations for a higher-rated property not met for families; unresolved billing/compensation issues also harm perceived value.
Food and Beverage
8.4
Generally positive: breakfast and restaurant meals receive praise, though breakfast is described by some as limited and repetitive.
Overall Experience
8.8
Mixed but leaning positive: strong location and comfortable rooms boost overall impressions, while service shortcomings and maintenance issues reduce satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:22

Property Description

Location and Amenities
The remodeled Enjoy Pucón Hotel boasts the prime spot in the city, nestled on the beachfront and at the heart of Pucón. Guests can indulge in the modern spa, gym, pub-restaurant, and even try their luck at the casino. The outdoor heated family pool and semi-sports pool offer relaxation and fun for all.

Scenic Views and Modern Comfort
Most rooms at Enjoy Pucón Hotel offer stunning vistas of the lake or Villarrica volcano. The spacious and contemporary rooms are equipped with cable TV, wifi, air conditioning, and more, ensuring a comfortable stay for all guests.

Local Attractions and Experiences
Adjacent to the hotel lies Enjoy Pucón Casino, while our dedicated staff can guide you to explore the best of Pucón. From wilderness tours to adventure activities like kayaking and volcano tours, there's something for everyone to enjoy.

Book your stay at Enjoy Pucón Hotel for an unforgettable experience!

Important information:

All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.

Use of the Gym: The minimum age to enter the gym facilities is 14 years old. In such cases, the minor must have the express written authorization of whoever has representation and/or guardianship of the minor and must always be accompanied by an adult who is responsible for him/her at all times.
Use of the SPA is for people over 18 years of age.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

A child up to 8 years old is allowed to share a bed with their parents.

Use of the SPA is only for those over 18 years of age. Use of the SPA's Heated Pool requires prior reservation.Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Jul 30, 2026 until Tue, Dec 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZCO

Location

Guest Reviews

7.8
Based on 2597 reviews
Cleanliness: 8.4
Service: 6
Location: 9.4
Room Quality: 8.6
Amenities: 6.5
Value for Money: 6.3
Food and Beverage: 8.4
Overall Experience: 8.8
E
Eduardo • solo_traveller • cl
9
Buena ubicación
Pros:

Habitación cómoda y espaciosa. Baño muy limpio y bien equipado.

Cons:

Estacionamiento muy lejos y no techado.

2026-08-08 • via Nuitee
P
PEDRO • solo_traveller • cl
7
Pros:

La atención, la.ubicacion

Cons:

no tiene espacios de estar.
Algo similar al Hotel cumbres
La ducha del.baño es muy mala

2026-08-08 • via Nuitee
J
Javier • couple • cl
9
2026-08-07 • via Nuitee
P
Pietro • family_with_children • br
3
Decepcionante
Pros:

Quarto grande e confortável.

Cons:

Bateram o carro que alugamos. Não prestaram a assistência. Prometeram um desconto na acomodação e não foi dado. Uma vergonha uma rede de hotel como a Enjoy ter essa atitude.

2026-08-07 • via Nuitee
P
Pietro • solo_traveller • br
4
Decepcionante
Pros:

Quarto amplo e confortável.

Cons:

Bateram o meu carro. Me prometeram um compensação visto os problemas e custos que teria com a locadora. Mas ao chegar a fatura do cartão de crédito mantiveram o preço e não responderam os meus e-mails

2026-08-07 • via Nuitee
J
Javier • couple • cl
8
2026-08-07 • via Nuitee
O
Obriel • couple • cl
8
Céntrico hotel con piscina
Pros:

La habitación y los colchones son cómodos , el desayuno y la comida del restaurant

Cons:

El estacionamiento que disponen para los autos , es precario, le falta mantención a instalaciones.

2026-08-06 • via Nuitee
G
Gonzalo • solo_traveller • cl
9
2026-08-05 • via Nuitee
E
Elias • solo_traveller • br
7
Boa
Pros:

Café da manhã e localização

Cons:

Falta de atenção do atendente na hora do check-in in

2026-08-05 • via Nuitee
M
miguel • solo_traveller • cl
9
2026-08-04 • via Nuitee
A
adriana • couple • cl
10
Todo lo que está bien
Pros:

La ubicación

Cons:

Todo estaba perfecto

2026-08-03 • via Nuitee
P
Paola • solo_traveller • cl
6
2026-08-02 • via Nuitee
M
Mauricio • couple • uy
10
2026-08-02 • via Nuitee
P
Patricia • family_with_children • cl
2
No merece 5 estrellas . Una decepción para las familias.
Pros:

La ubicación

Cons:

El personal es poco empatizo, particularmente recepción , no asi las señoras del aseo o los guardias ,ellos muy amables. Fui con mis hijas adolescentes y no pudieron ingresar a la piscina temperada , es solo para mayores de edad, cuestión que no está claramente anunciada. El desayuno es limitado, todos los días lo mismo y la presentación es regular. No hay zonas de uso común donde sea grato esperar, como un lobby adecuado. Hay básicamente sillones en el área de recepción donde se puede estar pero es incómodo, las mesas son bajas, la iluminación es plana y uniforme , carece de encanto . Las instalaciones están mal cuidadas , puertas rayadas , ascensor estrecho, habitaciones un tanto inhóspitas y mal decoradas.

2026-08-02 • via Nuitee
O
Oscar • family_with_children • cl
4
Pros:

UBICACION

Cons:

TEMEPERATURA MUY ALTA DE LA HABITACION SIN POSIBILIDAD DE REGULAR

2026-07-21 • via Nuitee
P
Patricio • solo_traveller • cl
7
Pros:

La vista y la calefacción para la fecha se agradece

2026-07-12 • via Nuitee
C
Chsanhueza • solo_traveller • cl
3
2026-07-02 • via Nuitee
J
Jorge • family_with_children • cl
10
2026-06-30 • via Nuitee
Y
Yissela Andrea • family_with_children • cl
10
Pros:

Amplio el departamento ' la ubicación e insalaciones

Cons:

Aseo mal muy mal...llegue con una tremenda araña a mi casa y esta venía en el un zuecos que lo habia guardado en el closet ....las camas viejas crujian y duras.

2026-01-29 • via Nuitee
A
Andrea • family_with_children • cl
8
Pros:

Varias veces me he hospedado acá y la ubicacion es lo mejor! Las vistas al lago y la cercania de este es maravilloso. Tambien la ubicacion, en que podemos hacer todo caminando. En cuano al depto, muy bueno en espacio, para nuestro grupo.

Cons:

Lo mas malo que han hecho, quitar el techo a la piscina que es temperada, lo peor!!!! No se podia usar, ya que el viento y frío al salir, nos impedia usar la piscina. Una lastima, al ir con niños en tiempos que son fríos. Grave error, ojala lo solucionen.

2026-01-22 • via Nuitee