Hilton Garden Inn Memphis/Southaven

Hotels
•
Hilton Garden Inn
8.4 (360 reviews)
6671 Towne Center Loop , Southaven , US
+1 662-349-0277

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (front desk and bartender)
Generally clean property
Excellent location near shops, mall and outlets
Bar and restaurant praised
Hotel shuttle available
Breakfast described as good by several guests
Cons:
No free continental breakfast / extra charges
Uncomfortable or thin mattresses and an uncomfortable chair
No hot tub and pool reported as very cold
Isolated cleanliness issues (stray hair)
Slow breakfast service at times
Unexpected extra charges / billing complaints

Categories

Cleanliness
8.2
Generally reported as clean by multiple guests, though isolated issues were noted (stray hair in shower, some touch-up painting).
Service
9.6
Staff repeatedly praised — front desk agents went above and beyond for guests and the bartender (Cherelle) received specific positive mentions.
Location
9.4
Frequently noted as excellent and very convenient — central to shopping, restaurants, Southaven Towne Center and outlets.
Room Quality
7.2
Mixed feedback: some guests found rooms spacious, while others reported uncomfortable/thin mattresses, an uncomfortable chair, and occasional cleanliness lapses.
Amenities
7.6
Mixed: positives include a hotel shuttle and bar/restaurant; negatives include no hot tub despite website claims, very cold pool, and ongoing renovation on one floor.
Value for Money
7.4
Mixed-to-negative: several guests complained about no complimentary continental breakfast, added fees (incidental/extra charges), and unexpected costs, though some found breakfast reasonable for price.
Food and Beverage
8.6
Generally positive: bartender and bar/restaurant received praise and breakfast was described as good, though breakfast service was sometimes slow.
Overall Experience
9.2
Mostly positive overall — many guests said they'd stay again due to staff and location, despite issues with beds, breakfast fees, and some amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location and Nearby Attractions
Located just 3.5 miles from Southaven, Mississippi, and a short drive to Graceland, the former home of Elvis Presley, the Hilton Garden Inn Memphis/Southaven offers the perfect blend of proximity and comfort for your stay.

On-Site Amenities for Relaxation and Productivity
Enjoy complimentary access to the indoor pool and hot tub, stay active in the small gym, and take care of business in the 24-hour business center during your stay.

Comfortable Rooms and Dining Options
Relax in spacious rooms featuring modern amenities such as a flat-screen TV, microwave, refrigerator, and coffee maker. Indulge in delicious meals at the on-site restaurant, Great American Grill, or grab snacks and beverages from the Pavilion Pantry, open 24/7.

Book your stay at the Hilton Garden Inn Memphis/Southaven for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 360 reviews
Cleanliness: 8.2
Service: 9.6
Location: 9.4
Room Quality: 7.2
Amenities: 7.6
Value for Money: 7.4
Food and Beverage: 8.6
Overall Experience: 9.2
G
Gutierrez • couple • us
10
2026-10-25 • via Nuitee
M
Mike • couple • us
9
Pros:

The location is kept very clean. Staff is very friendly. Food was good.

Cons:

Breakfast preparation by kitchen staff was quite slow.

2026-10-21 • via Nuitee
S
Shannon • extended_group • us
10
2026-10-19 • via Nuitee
D
deorsi • solo_traveller • us
9
2026-10-15 • via Nuitee
D
Darryl • solo_traveller • us
9
2026-10-12 • via Nuitee
T
Tiffany • couple • us
10
I will be back to stay for sure!
Pros:

Clean convenient and the bartender was fantastic! Very friendly!!

2026-09-12 • via Nuitee
A
Arverna • family_with_children • us
8
2026-09-09 • via Nuitee
J
jane • solo_traveller • us
8
Pros:

Location and staff were great

Cons:

No free continental breakfast. My bed was uncomfortable. The matress was thin and i could feel the springs in it.

2026-09-08 • via Nuitee
D
DEVONDA WALSH • solo_traveller • us
10
I'd stay here again
Pros:

I was there do to a couple of Appointments, i flew out two days later and I was able to leave my car there with no charge. Breakfast was great. Those ladies that work the front desk are AMAZING they helped me, when my Flight was canceled I had to catch the train, they went above and beyond to make sure my room was still available and ready when I made it in. Thank you again for all that you've done for me.
King room.....

Cons:

It was ok they were doing some touch up painting wasn't in anyone way.

2026-08-26 • via Nuitee
A
Andrew • couple • us
10
2026-08-24 • via Nuitee
J
Jeff • couple • us
10
Clean comfortable and awesome staff
Pros:

Close to everything

Cons:

NA

2026-08-17 • via Nuitee
B
Barbara • solo_traveller • us
8
Would consider again
Pros:

Comfortable beds

Cons:

No free continental breakfast
Chair in room extremely uncomfortable

2026-08-10 • via Nuitee
D
Diana • family_with_children • us
7
Aside from the stray hair in the shower and freezer pool, we had a pleasant stay.
Pros:

The property was central to the other places we wanted to visit. It was also very close to places to eat as well as it being located in the Southaven Towne Center Mall. Also near the Tanger Outlet. All of the staff were very friendly and helpful.

Cons:

The things we didn’t like: (1) Found stray hair in the shower, (2) Free breakfast was not included (continental was $8 ea and buffet was $15 ea), and (3) Their was no hot tube and the pool was extremely cold.

2026-08-06 • via Nuitee
T
timothy • couple • us
1
2026-08-05 • via Nuitee
D
Danielle • family_with_children • us
8
2026-08-03 • via Nuitee
W
wallace • solo_traveller • us
10
Great experience
Pros:

The bar and restaurant room was nice as well.

Cons:

Wasn't a hot tub like the website said.

2026-08-02 • via Nuitee
B
BobW834 • Business • Clover, South Carolina
8
Perfect Hilton Property in the Memphis/South Haven Area
Pros:

I am very happy with my stay at the location. The Cleanliness was a typical Garden Inn. Rooms were very spacious - no complaints. Breakfast was perfect for the price. The location is near lots of shopping centers. Definately worth the location.

One plus is their was Hotel Shuttle- Which is rarity at staying at hotels in the Memphis Area. I would stay at this location again.

2026-07-10 • via Tripadvisor
C
Cheryl • solo_traveller • us
10
2026-07-06 • via Nuitee
T
Taylor • family_with_children • us
10
2026-06-29 • via Nuitee
A
Annliza • couple • us
3
Somewhat inconvenient
Pros:

No remote fortv. Maintenance personnever

Cons:

No remote asked and never received it. I was charged $25 more than cost of room which was not expected. In addition still had to pay $25 for incidentals which was expected.

2026-06-25 • via Nuitee