Hilton Garden Inn West Monroe

Hotels
•
Hilton Garden Inn
8 (355 reviews)
400 Mane Street , West Monroe , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Poor cleanliness
Dated facilities
Inadequate service and amenities

Categories

Cleanliness
6.83
Numerous complaints about dirty carpets, rust stains, and overall poor hygiene in rooms.
Service
9.3
Some staff members were polite, but significant issues with check-in and unresponsive personnel were reported.
Location
9.84
The hotel is conveniently located, which is positively noted in several reviews.
Room Quality
7.79
Rooms reported to be old and in disrepair with multiple issues, such as HVAC and rust.
Amenities
7.82
No restaurant on-site and few amenities mentioned, with breakfast not meeting expectations.
Value for Money
7.78
Guests felt they did not receive good value for the price paid, especially with breakfast and room conditions.
Food and Beverage
6.83
Negative comments about breakfast options and overall food quality.
Overall Experience
7.8
Mixed feelings with some positive notes but overwhelming complaints leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:51

Property Description

Convenient Location:
Situated off Interstate 20, the Hilton Garden Inn West Monroe provides easy access to local attractions and amenities.

Comfortable Accommodations:
Enjoy a cozy stay in rooms equipped with modern conveniences like free WiFi, flat-screen TVs, and in-room kitchen essentials.

On-Site Dining and Recreation:
Indulge in delicious meals at The Garden Grille & Bar, take a dip in the indoor pool, or stay active at the fitness room during your stay.

Book now to experience a perfect blend of comfort and convenience at the Hilton Garden Inn West Monroe.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Credit card authorization is required prior to arrival. Please provide the property with valid credit card information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 355 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 6.83
Overall Experience: 7.8
C
Charles • solo_traveller • us
4
Lack of attention to detail. Things not done correctly or on time.
Pros:

Clean, easy to get to.

Cons:

Desk was unstaffed for 10+ minutes at check in. Breakfast was late by over 20 minutes. Pillows not comfortable at all. Water has strange color/odor. Lids to coffee cups didn’t fit. Severely overpriced for what was offered, especially at a Hilton.

2026-03-23 • via Nuitee
G
Gene • couple • us
10
Good.
Pros:

The price for the room did not match the type of room, for me it was a normal hotel room with no special amenities that would have warranted such a high room rate.

Cons:

Everything was ok with the room but i think it might be getting close to a bath remodel.

2026-03-23 • via Nuitee
G
gustavocW1738SZ • Family
2
Old, Dirty, and far below Hilton Standards
Pros:

1 star. This Hilton Garden Inn is extremely outdated, old, and not well maintained. The room felt dirty, and the bathroom had mold on the tub, which is completely unacceptable. On top of that, the staff was rude and unwilling to help with my reservation, making an already bad experience even worse. For a Hilton-branded property, this was a major disappointment. I will not be returning.

2026-03-15 • via Tripadvisor
L
Lindsay D • couple • us
10
2026-03-14 • via Nuitee
E
Elizabeth • couple • us
3
Frustrating
Pros:

Location

Cons:

We are frequent visitors over the past 4 years. The last 3 visits the hot water on our side has not worked. This has been a know issue for several months and still not resolved. Last stay we were able to swap rooms but not this time. We would love to continue to support this place as we are Hilton members, but most likely will find another place

2026-02-22 • via Nuitee
E
Elizabeth • couple • us
4
Pros:

Location

Cons:

This stay was the second time that we didn’t have hot water for our stay. They were able to move our room but this had been an issue when we came prior in November. We stay frequently here, but to have a known issue not resolved with hot water is not acceptable.

2026-02-22 • via Nuitee
C
Candley • family_with_children • us
1
2026-01-26 • via Nuitee
C
Claire • couple • us
10
2026-01-19 • via Nuitee
L
Lateresa • family_with_children • us
1
Horrible.
Cons:

We got there. It took 20 minutes to Check-in when we got up to the room. It wasn't really clean. It didn't have any toilet paper. I had to go downstairs and get toilet paper. The phone didn't work. We had to go downstairs to get towels. And the next day we didn't even get any towels until that night.
The pool was horrible. Everything about the hotel was horrible. I didn't get my deposit back yet. Still, I've never stayed at a hotel that I didn't get my deposit back when I left it was a horrible experience. My kids didn't even have fun. Couldn't even swim in the pool. There was so much chlorine in there and it was dirty all around the pool. Dirty towels everything and the staff didn't seem to care that we didn't have towels or anything.
It was a horrible experience. I've tried to call and talk to the manager and they won't even call me back.

2026-01-15 • via Nuitee
N
Nancy • couple • us
10
Pros:

Desk attendant was so kind and very quick. Amazing service checking in and out.

2026-01-05 • via Nuitee
G
Gabrielle • family_with_children • us
10
2026-01-02 • via Nuitee
C
Christina • couple • us
7
2026-01-02 • via Nuitee
W
Watson • couple • us
4
2025-12-22 • via Nuitee
J
John • family_with_children • us
6
No go
Pros:

Location
Maybe price before additions

Cons:

Very noisy on 4th floor, loud doors slamming until after 1:00 am. Next door was definitely very loud.
Also breakfast was included with my package and there was nothing but bread left. Front desk nicely explained big crowd, but that is no excuse when you pay extra.😞

2025-12-22 • via Nuitee
L
luis • family_with_children • us
1
2025-12-21 • via Nuitee
C
Cynthia • couple • us
5
Easy to get to but not a prime Hilton property
Pros:

The staff was very professional and polite.

Cons:

The property is old and in disrepair. It did not live up to my expectations of a Hilton property in any way. The room we’d reserved was given away to another party, so we were reassigned another floor/room. We were promised compensation for the inconvenience, and while some of what was promised did happen, we’re still waiting to see if they follow through to completion.

2025-12-15 • via Nuitee
O
O9225IXginas • Business
2
NEVER AGAIN
Pros:

This has to be one of the WORST stays I've ever had. This is my third stay and the last. Where do I begin? Poor check in experience, employees fighting and arguing at the bar and in the kitchen over the food, lack of food available, PUBIC hairs on the toilet seat and Housekeeping stealing and rummaging through my items! I mean good lord who's at the wheel?! Get me out of here immediately cause I'm done!

2025-12-10 • via Tripadvisor
M
Misty • family_with_children • us
8
Pros:

Location and cleanliness.

2025-12-10 • via Nuitee
D
deanmQ9354KI • Couples
2
Where do I start?
Pros:

The hotel was having all room carpets cleaned, whether or not you were in the room. Made no sense. This is the busiest weekend travel of the year (Thanksgiving). Our first room - the HVAC didn’t come on. The second room had a lamp that didn’t work, brown water in the toilet (rust) and lots of rust stains in the tub. We wouldn’t even use it. This place needs a lot of updating.

2025-11-30 • via Tripadvisor
S
Shannon • family_with_children • us
10
2025-11-30 • via Nuitee