Sunbay Hotel

Zimmer waren sehr sauber

Great breakfast

The comfort of the room with the amenities such as the desk and flat screen TV really made the stay enjoyable. The balcony only added to the comfort by taking a break to relax during the day or at night.

Breakfast and the staff.

The hotel was outdated. The breakfast was so bad in terms of sausages were highly processed and tasted like burnt plastic. The eggs were not cooked properly and when we asked for an omlette we were told no. The bacon was hidden in the back and you could only have this if you asked. There were birds in the dining area which left only toast for us to eat which came out burnt most of the time as you were not allowed to change the dial on the toasters.

There were cockroaches in the hotel and praying mantis. The pool was filthy and the kids pool was dangerous for the children who both cut their feet in it leading to us having to make bandages and purchase antiseptic cream.

The room we were put in was on the third floor with a canopy directly outside which was dangerous for the children. I requested to be moved and was told this was not possible and that they would get back to us which they never did.

The room was old and dirty, the air conditioner was noisy and old and the beds had only sheets to cover. The walls were filthy. The bar closed at 5pm and the hotel had constant men in large groups in and out.

Staff was friendly.

Good: large room, comfortable bed. Nice pool area and gardens. Good breakfast buffet.
Bad: No nice bars/restaurants nearby. No towels upon arrival. Fridge made a terrible noise so had to switch it off. Bar closed when we arrived at 7.30pm. We were sent to a scruffy bar where you had to get your own beer from the fridge. Staff never smiled and were unhelpful. I couldn't wait to leave.

We were disappointed with the hotel. Our room was not of a superior standard despite paying extra for this. It was clean, basic but had very tired decor. We had asked for a bath but were unable to use it as no plug despite several requests. Other guests had
better superior rooms! Breakfast was adequate but lacked variation and was often lukewarm. The pool area wasn't always clean and the reception staff bar one lady were unhelpful, dismissive and in my view demoralised by having to deal with constant complaints. We had other guests around us who were very unhappy with the hotel. Having to endure their constant complaints made for very negative company during our stay. It was for us a cheap holiday even so we expected better. The website description of the hotel and pictures of the room standard were misleading in their description. Also there was very little provision of shops and restaurants in the local area. For the elderly traveller this was an issue.

Staff friendly, the pool was lovely and well maintained lots of nice shades. Breakfast ok but could have done with more healthy options. Due to lack of local restaurants and supermarkets would have been better if small shop on site and hotel bar open everyday and evening. I wouldn't visit this hotel again.

I have just come back from 9nights at this hotel.on checking in they gave us cards to get into are room on the 4th floor, we tried to get in with no luck I went back down to reception and they gave me an other card this second card did not work and then we heard someone shout from the room there was someone already in there, they gave us an other room no apology .in are room the fridge I had to unplug it was so noisy the plug sockets were not secure the Shower was cold there was water from the overflow pouring onto a corrugated roof which was keeping us awake. The bar closed at 4pm so no drinks around pool after that time,the Breakfast was poor so all in all a very disappointing stay and would not recommend.

la piscina es excepcional