Hilton Garden Inn Toronto/Markham

Hotels
•
Hilton Garden Inn
8.6 (638 reviews)
300 Commerce Valley Drive East , Thornhill , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Cleanliness issues
Outdated facilities
Weak housekeeping

Categories

Cleanliness
7.85
Issues related to the cleanliness of the shower and hair found in the shower upon check-in raised concerns.
Service
9.35
Staff reported as friendly and responsive; however, there was a missed follow-up on the stay.
Location
8.85
Conveniently located with access to major roads and restaurants, but not close to the city center.
Room Quality
8.35
Generally clean and good, but some aspects are outdated and require attention.
Amenities
8.35
Possesses necessary amenities like a pool and gym, but issues with breakfast staff.
Value for Money
8.85
Good breakfast value; however, facilities were noted as outdated.
Food and Beverage
8.35
Breakfast was well-received, but there's a suggestion for improvement in service efficiency.
Overall Experience
8.85
Overall a good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:30

Property Description

Convenient Location in Toronto's Business District
Situated in the heart of Ontario's golf country, Hilton Garden Inn Toronto offers a comfortable stay in the bustling business district of Toronto.

Modern Amenities for a Relaxing Stay
Experience contemporary services including free high-speed internet access, secure PrinterOn remote printing, and well-equipped in-room work areas. The spacious guestrooms feature hospitality centres with microwaves, refrigerators, and coffee makers for added convenience.

Delicious Dining Options
Indulge in breakfast and dinner made with fresh ingredients at Garden Grille, the hotel's on-site restaurant. Unwind with a drink at Pavilion Lounge or grab packaged items from Pavilion Pantry for in-room enjoyment.

Book your stay at Hilton Garden Inn Toronto for a perfect blend of comfort and convenience!

Important information:

Please note, guests must be at least 21 years old to check in at this property.
Damage deposit is mandatory and can be charged only by credit card. Amount varies depending on the number of nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for CAD 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 638 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.85
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
G
Garo • extended_group • ca
8
2026-01-28 • via Nuitee
J
Jiahao • solo_traveller • ca
10
2026-01-23 • via Nuitee
Y
Young Kit • family_with_children • ca
7
2026-01-19 • via Nuitee
A
Afzal • couple • us
10
2026-01-19 • via Nuitee
B
Bonnie • couple • ca
8
2026-01-19 • via Nuitee
G
Gerannaz • couple • ca
9
2026-01-19 • via Nuitee
C
Carlos • couple • pa
9
Viaje por boda
Pros:

El personal de recepción muy amables y sólicitos a nuestras necesidades, las instalaciones muy bien, tienen café en el lobby durante todo el día, lo cual es muy agradable, el hotel queda al lado de una plaza con variedad de restaurantes muy buenos, lo cual es muy conveniente.

Cons:

Me parece un poco costoso ya que no cuenta con desayuno incluido, nosotros tomamos el desayuno pago en el hotel por motivos de conveniencia, sin embargo sugiero deberían tener buffet y a la carta ´para el que lo prefiera, no tienen variedad de futas, yogurt, granola, coffe cake.

2026-01-19 • via Nuitee
L
Liu • family_with_children • us
7
2026-01-18 • via Nuitee
W
Winnie • extended_group • us
8
2026-01-17 • via Nuitee
L
Lorne • couple • ca
9
Pros:

Comfortable clean room

Cons:

Price bur Hilton Honors club membership helps but was not assigned you this stay. Only realized now

2026-01-17 • via Nuitee
R
Rohan • couple • ca
4
Pros:

Ac bed not comfortable

Cons:

Ac bed not comfortable

2026-01-02 • via Nuitee
B
Boun • family_with_children • ca
9
2025-12-30 • via Nuitee
E
edgaras • family_with_children • ca
5
Pros:

The hotel is located away from the city center; however, thanks to its proximity to major access roads, it remains conveniently situated. There are also many restaurants nearby, which is a significant advantage. Transportation and communication are easy, and the staff is welcoming, responsive, and willing to accommodate requests. Despite being close to major traffic routes, the hotel is not overly noisy: while snow-removal equipment can be heard, regular road traffic noise is minimal.

Cons:

On the downside, the facilities feel outdated. Regarding the bathroom, the showerhead had significant limescale buildup, the bathtub drained very slowly—resulting in standing water around the feet—and the enamel of the bathtub was heavily damaged. This raises hygiene concerns, especially for a bathroom used by many different guests.

2025-12-29 • via Nuitee
Z
zhiliang • family_with_children • ca
8
2025-12-28 • via Nuitee
W
Winnie • extended_group • us
8
Pros:

Staff really nice. Hotel really clean

Cons:

Pillows are very soft. Like a piece of paper.

2025-12-23 • via Nuitee
F
Friz Jerez • solo_traveller • cl
10
2025-12-13 • via Nuitee
J
Jacqueline • solo_traveller • ca
7
Okay stay
Pros:

Location close to my office

Cons:

Quality of housekeeping is not at par. Replenishment is missing like tissue box, cups, sugar/cream packs. I stayed this hotel multiple times, as I am at silver state, usually the manager will follow up with me on my stay, no message this time. Last stay is better in customer service and housekeeping quality

2025-12-13 • via Nuitee
C
Chi Pan • solo_traveller • ca
9
2025-12-07 • via Nuitee
D
D'Addario • couple • ca
7
2025-12-07 • via Nuitee
A
Anthony • family_with_children • ca
10
2025-12-05 • via Nuitee