Hilton Garden Inn Toronto/Markham

Hotels
•
Hilton Garden Inn
8.6 (664 reviews)
300 Commerce Valley Drive East , Thornhill , ca

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Cleanliness issues
Outdated facilities
Weak housekeeping

Categories

Cleanliness
7.85
Issues related to the cleanliness of the shower and hair found in the shower upon check-in raised concerns.
Service
9.35
Staff reported as friendly and responsive; however, there was a missed follow-up on the stay.
Location
8.85
Conveniently located with access to major roads and restaurants, but not close to the city center.
Room Quality
8.35
Generally clean and good, but some aspects are outdated and require attention.
Amenities
8.35
Possesses necessary amenities like a pool and gym, but issues with breakfast staff.
Value for Money
8.85
Good breakfast value; however, facilities were noted as outdated.
Food and Beverage
8.35
Breakfast was well-received, but there's a suggestion for improvement in service efficiency.
Overall Experience
8.85
Overall a good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:30

Property Description

Convenient Location in Toronto's Business District
Situated in the heart of Ontario's golf country, Hilton Garden Inn Toronto offers a comfortable stay in the bustling business district of Toronto.

Modern Amenities for a Relaxing Stay
Experience contemporary services including free high-speed internet access, secure PrinterOn remote printing, and well-equipped in-room work areas. The spacious guestrooms feature hospitality centres with microwaves, refrigerators, and coffee makers for added convenience.

Delicious Dining Options
Indulge in breakfast and dinner made with fresh ingredients at Garden Grille, the hotel's on-site restaurant. Unwind with a drink at Pavilion Lounge or grab packaged items from Pavilion Pantry for in-room enjoyment.

Book your stay at Hilton Garden Inn Toronto for a perfect blend of comfort and convenience!

Important information:

Please note, guests must be at least 21 years old to check in at this property.
Damage deposit is mandatory and can be charged only by credit card. Amount varies depending on the number of nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for CAD 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 664 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.85
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
L
Leslie • solo_traveller • ca
10
A very well managed and operated hotel. I highly recommend it!
Pros:

The restaurant/room service is excellent. I had two dinners and they were both delicious.
This hotel exceeded my expectations in every way. The place is spotless including the lobby, lounge, hallways and rooms, everything is so well maintained. Housekeeping does an incredible job. All of the staff are very friendly and professional.

Cons:

It isn't a very walkable location, but that wasn't an issue for me as it was a good location to be based out of. There are some shops and restaurants that are next door and across the street, but I didn't explore much this visit as I enjoyed resting at the hotel.
It's easy to get in or out of the city from this locaiton if you have a car.
I didn't use their shuttle service, but noticed they have one.

2026-07-03 • via Nuitee
E
Elizabeth • extended_group • us
10
2026-06-30 • via Nuitee
R
Ray • solo_traveller • ca
8
⁷
Pros:

Everything

2026-06-29 • via Nuitee
L
lina • solo_traveller • ca
7
2026-06-27 • via Nuitee
N
Nancy • couple • ca
10
Value for money! We will see you guys again!
Pros:

Great location, nice room, close to restaurants and the 404/401 DVP exits, free coffee and the fresh smell at the lobby! Shoutout to Kyle and the staff! You guys are amazing!

2026-06-22 • via Nuitee
P
Phylicia • solo_traveller • ca
6
2026-06-17 • via Nuitee
M
Mara • family_with_children • ca
8
2026-06-15 • via Nuitee
J
Jacqueline • solo_traveller • ca
8
Conveniently located for food and work
Pros:

Close to my office

Cons:

The housekeeping standard vary. Some days are good, supplies are fully stocked, some days miss towels, cups, most importantly, the shower door parts fall down and they promised to come to fix it next day when I went out , they did not come. It is kind of scary that the shower door may fall down during use.

2026-06-06 • via Nuitee
L
Luis • couple • pe
10
2026-06-04 • via Nuitee
L
Latisha • family_with_children • ca
8
Pros:

Location was good, lots of restaurants around.

Cons:

A/C unit was loud

2026-06-02 • via Nuitee
K
Kloé • extended_group • ca
1
nous n’avons même pas pus dormir car le site de l’hôtel est très mal fait et ne montrais pas qu’il fallais 21ans pour po
Pros:

le lieu.
la beauté de l’intérieur de l’hôtel.

Cons:

le personnel qui n’est pas du tout empathique.
leur site internet ( mal fait car on voit pas les conditions pour avoir une chambre).

2026-06-01 • via Nuitee
D
Devrim • couple • ca
1
2026-06-01 • via Nuitee
S
Sandra • family_with_children • ca
8
Pros:

Cleanliness and location

Cons:

No 24/hr room service

2026-05-29 • via Nuitee
C
Chiu • family_with_children • us
9
Pros:

EV parking is available, and the room is comfy.

Cons:

Breakfast is not free

2026-05-26 • via Nuitee
K
Kinon • couple • us
9
2026-05-25 • via Nuitee
I
Iris Grace • solo_traveller • us
10
2026-05-24 • via Nuitee
R
Richard • couple • ca
9
2026-05-20 • via Nuitee
S
Shana • family_with_children • ca
10
Comfortable rooms, great amenities and friendly service.
Pros:

Facilities including the Gym and Pool were great. Rooms quite airy and very comfortable.

Cons:

No breakfast buffet.

2026-05-19 • via Nuitee
R
Richie • couple • ca
6
2026-05-04 • via Nuitee
H
Hung • couple • ca
9
2026-05-04 • via Nuitee