Divya Sutra Plaza and Conference Centre, Vernon, BC

Hotels
8.2 (1933 reviews)
4801 - 27th Street , Vernon , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent/central location
Friendly staff (reported by several guests)
Good value/affordable
Comfortable bed and some spacious rooms
Sauna and pet-friendly yard noted positively
Cons:
Multiple cleanliness issues (stains, dirty bathrooms, used soap)
Towel shortages and slow delivery
No in-room coffee maker and limited F&B (restaurant/vending closed)
Reservation/front-desk mishandling reported
Parking and elevator problems; some areas under renovation

Categories

Cleanliness
6
Multiple reviewers reported dirty rooms, stained floors and bathrooms, used soap found in shower, towel shortages and slow towel delivery — cleanliness is below expectations.
Service
9.3
Service is mixed but often helpful — several guests called the staff friendly and accommodating, though there were notable lapses (reservation confusion, delayed towels and a missing manager follow-up). Overall staff interactions lean positive.
Location
10
Consistently praised: central, excellent location cited by many guests.
Room Quality
7
Rooms described as spacious by some but also as tight for larger groups, with old/stained carpets and dated finishes; comfort is acceptable but shows wear.
Amenities
8
Amenities are mixed: a well-liked sauna and pet-friendly yard, but missing in-room coffee makers, vending/restaurant services limited or closed — decent but inconsistent.
Value for Money
10
Multiple guests noted affordability and that the hotel reflects its price point; seen as a good choice for those prioritizing cost over full-service perks.
Food and Beverage
6.5
Negative mentions: no breakfast available for some, restaurant not operating, lack of vending and an incident of being asked to pay for cutlery — F&B options are limited.
Overall Experience
8.8
Mixed overall: convenient location and good value for budget travelers, but recurring cleanliness and amenity issues reduce the overall satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:33

Property Description

Convenient Location Across from Village Green Mall
Located in Vernon, BC, the Riviera Plaza & Conference Centre offers a prime location across from the Village Green Mall. Perfect for shopping enthusiasts, this hotel provides easy access to a variety of retail outlets and dining options.

Comfortable Rooms with Modern Amenities
Each guest room at the Riviera Plaza & Conference Centre features modern amenities such as free WiFi, a 40-inch flat-screen cable TV, and a mini fridge. Guests can also enjoy a private balcony or patio in the air-conditioned, non-smoking rooms. For pet owners, there are dog-friendly rooms available with special treats and outdoor pet areas.

Relaxing Spa and Recreational Facilities
Unwind and pamper yourself at the independently run spa on-site. While the indoor swimming pool, hot tub, and sauna are currently unavailable, there are still plenty of opportunities to relax and rejuvenate during your stay.

Book your stay at the Riviera Plaza & Conference Centre for a comfortable and convenient hotel experience in Vernon, BC.

Important information:

Please note that the swimming pool, hot tub, and sauna are currently unavailable until further notice.

Breakfast grab and go will be discontinued until further notice.

Guests traveling with pets must book a designated pet-friendly room and are subject to an additional fee of CAD 25 per pet per night plus taxes.

Housekeeping service is not available for duration of stay, only after guests check-out. Guests can request fresh towels and other amenities at the front desk and have them delivered to their room.

Breakfast grab and go will be discontinued until further notice. Guests traveling with pets must book a designated pet-friendly room and are subject to an additional fee of CAD 25 per pet per night plus taxes. Housekeeping service is available upon request.

A collection of 2.5% credit card fee is applied.

Please note that the property can only accommodate pets with a maximum weight of 11 kg or less.

Please note that visitors are not permitted to access guest rooms.

All requests for check-in/check-out outside scheduled hours are subject to approval by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Location

Guest Reviews

8.2
Based on 1933 reviews
Cleanliness: 6
Service: 9.3
Location: 10
Room Quality: 7
Amenities: 8
Value for Money: 10
Food and Beverage: 6.5
Overall Experience: 8.8
H
Holli • solo_traveller • ca
2
Not Returning Here.
Pros:

The price was okay. I will not return.

Cons:

It was filthy.

2026-08-29 • via Nuitee
K
Kasey • extended_group • ca
7
Overall my experience there was good
Pros:

Price was great l

Cons:

Not having breakfast

2026-08-28 • via Nuitee
V
Vasiliy • solo_traveller • ca
1
BED BUGS
Cons:

Bedbugs

2026-08-27 • via Nuitee
J
Jeannie • couple • ca
3
You get what you pay for! It wasn't clean but it was a great price.
Pros:

The pool, hot tub and sauna were nice!

Cons:

The room was really dirty, the shower was just yucky and the staff could have been just a little but more kind and helpful.

2026-08-26 • via Nuitee
P
Patrick • family_with_children • de
8
Schön, praktisch und gut gelegen, gerne wieder
Pros:

Gute Lage, nettes Personal

Cons:

Das Hotel könnte eine kleine Renovierung benötigen, aber noch ist es wirklich im Ordnung

2026-08-26 • via Nuitee
B
Binoy • family_with_children • ca
9
Excellent
Pros:

Calm and quiet place

Cons:

Nothing

2026-08-26 • via Nuitee
J
Juliana • solo_traveller • ca
7
2026-08-25 • via Nuitee
T
timothy • family_with_children • ca
7
Fineznd dandy
Cons:

No coffee pods or cups but empty KURIG

2026-08-24 • via Nuitee
V
virginia • extended_group • ca
6
2026-08-22 • via Nuitee
I
Iuliana • solo_traveller • ca
7
Pros:

Good price, good expresso machine for free, pool and hot tub.

Cons:

Older hotel, cleaning team needs to improve a lot : no housekeeping for the room during our 4 nights stay, public areas in need a deep clean: elevator, pool windows etc.

2026-08-22 • via Nuitee
K
Kelly • solo_traveller • ca
3
Pros:

Size of room, balcony

Cons:

No coffee pot/kettle
Coffee was tucked in under stairs in the lobby, many options for different coffee flavors but only 3 available
Missing trim around kitchen
No elevator to second floor
Water in bottom of shower with no water pressure

2026-08-21 • via Nuitee
K
Khirra • solo_traveller • ca
8
Pros:

Staff is friendly, accommodating, welcoming.

Cons:

Lack of cleanliness, how every time I check into my room - I clean it immediately because it’s barely given a half-assed effort.

2026-08-17 • via Nuitee
S
Sydney • couple • ca
1
Cons:

I was supposed to get refunded. Never did .

2026-08-17 • via Nuitee
M
Melody • family_with_children • ca
10
2026-08-17 • via Nuitee
O
Ortíz • family_with_children • ca
8
2026-08-17 • via Nuitee
S
Sather • couple • ca
4
Pros:

Hotel is in rough shape. Doors and lamps broken, bathroom not clean at all. Coffee makers with no coffee, pool cloudy, etc.

2026-08-17 • via Nuitee
Y
Yvette • couple • ca
1
might not be back there
Pros:

nothing

Cons:

no coffee in room

2026-08-17 • via Nuitee
K
Khirra • solo_traveller • ca
8
2026-08-17 • via Nuitee
D
Devender • family_with_children • ca
10
2026-08-17 • via Nuitee
M
Maria • couple • il
1
Stay Away!
Cons:

Do yourself a favor and don’t let the cheap price fool you. Stay away from this hotel. The room was absolutely filthy: the floors were disgusting, the air vents were full of dust and dirt, and the shower was clogged.

After someone at the front desk saw the pictures, they had absolutely no solution for us other than canceling our reservation. He completely ignored our complaints and blamed the previous guests for leaving the room dirty. But what about the cleaning staff?

I’ll say it again, do yourself a favor and stay far away from this place. You’re better off sleeping in your car or in a tent or something.

2026-08-16 • via Nuitee