Divya Sutra Plaza and Conference Centre, Vernon, BC

Hotels
8.2 (1954 reviews)
4801 - 27th Street , Vernon , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent/central location
Friendly staff (reported by several guests)
Good value/affordable
Comfortable bed and some spacious rooms
Sauna and pet-friendly yard noted positively
Cons:
Multiple cleanliness issues (stains, dirty bathrooms, used soap)
Towel shortages and slow delivery
No in-room coffee maker and limited F&B (restaurant/vending closed)
Reservation/front-desk mishandling reported
Parking and elevator problems; some areas under renovation

Categories

Cleanliness
6
Multiple reviewers reported dirty rooms, stained floors and bathrooms, used soap found in shower, towel shortages and slow towel delivery — cleanliness is below expectations.
Service
9.3
Service is mixed but often helpful — several guests called the staff friendly and accommodating, though there were notable lapses (reservation confusion, delayed towels and a missing manager follow-up). Overall staff interactions lean positive.
Location
10
Consistently praised: central, excellent location cited by many guests.
Room Quality
7
Rooms described as spacious by some but also as tight for larger groups, with old/stained carpets and dated finishes; comfort is acceptable but shows wear.
Amenities
8
Amenities are mixed: a well-liked sauna and pet-friendly yard, but missing in-room coffee makers, vending/restaurant services limited or closed — decent but inconsistent.
Value for Money
10
Multiple guests noted affordability and that the hotel reflects its price point; seen as a good choice for those prioritizing cost over full-service perks.
Food and Beverage
6.5
Negative mentions: no breakfast available for some, restaurant not operating, lack of vending and an incident of being asked to pay for cutlery — F&B options are limited.
Overall Experience
8.8
Mixed overall: convenient location and good value for budget travelers, but recurring cleanliness and amenity issues reduce the overall satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:33

Property Description

Convenient Location Across from Village Green Mall
Located in Vernon, BC, the Riviera Plaza & Conference Centre offers a prime location across from the Village Green Mall. Perfect for shopping enthusiasts, this hotel provides easy access to a variety of retail outlets and dining options.

Comfortable Rooms with Modern Amenities
Each guest room at the Riviera Plaza & Conference Centre features modern amenities such as free WiFi, a 40-inch flat-screen cable TV, and a mini fridge. Guests can also enjoy a private balcony or patio in the air-conditioned, non-smoking rooms. For pet owners, there are dog-friendly rooms available with special treats and outdoor pet areas.

Relaxing Spa and Recreational Facilities
Unwind and pamper yourself at the independently run spa on-site. While the indoor swimming pool, hot tub, and sauna are currently unavailable, there are still plenty of opportunities to relax and rejuvenate during your stay.

Book your stay at the Riviera Plaza & Conference Centre for a comfortable and convenient hotel experience in Vernon, BC.

Important information:

Please note that the swimming pool, hot tub, and sauna are currently unavailable until further notice.

Breakfast grab and go will be discontinued until further notice.

Guests traveling with pets must book a designated pet-friendly room and are subject to an additional fee of CAD 25 per pet per night plus taxes.

Housekeeping service is not available for duration of stay, only after guests check-out. Guests can request fresh towels and other amenities at the front desk and have them delivered to their room.

Breakfast grab and go will be discontinued until further notice. Guests traveling with pets must book a designated pet-friendly room and are subject to an additional fee of CAD 25 per pet per night plus taxes. Housekeeping service is available upon request.

A collection of 2.5% credit card fee is applied.

Please note that the property can only accommodate pets with a maximum weight of 11 kg or less.

Please note that visitors are not permitted to access guest rooms.

All requests for check-in/check-out outside scheduled hours are subject to approval by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Location

Guest Reviews

8.2
Based on 1954 reviews
Cleanliness: 6
Service: 9.3
Location: 10
Room Quality: 7
Amenities: 8
Value for Money: 10
Food and Beverage: 6.5
Overall Experience: 8.8
W
Wolfgang • extended_group • ca
8
2026-10-17 • via Nuitee
K
Kerry • couple • ca
10
2026-10-17 • via Nuitee
H
Harder • couple • ca
3
Pros:

Cant say I liked anything. The price was fine I suppose

Cons:

Bed comfort and noise in the room were pretty unacceptable.

2026-10-15 • via Nuitee
H
Harpreet • solo_traveller • ca
7
2026-10-14 • via Nuitee
E
Elise • solo_traveller • nz
7
Pros:

Great value for money. Nothing fancy, but it does the job and is very affordable. Room was spacious.

Cons:

Room was very dark, coffee machine downstairs didn’t work most of the time and the one time it did the coffee was awful. My room was supposed to have a fridge but didn’t, and hotel wasn’t able to bring one until the next day. I stayed for a week, and no housekeeping at all during this time. Would been nice to just take the rubbish out.

2026-10-13 • via Nuitee
L
Lynette • couple • ca
9
Good price-it was not fancy but met our needs
Pros:

Good price and location

Cons:

Not well maintained

2026-10-12 • via Nuitee
R
Richard • solo_traveller • ca
10
I'll be back.
Pros:

Friendly. Pool. Hot tub.

2026-10-11 • via Nuitee
T
Thomas • solo_traveller • ca
10
2026-10-11 • via Nuitee
K
Katherine • couple • ca
6
2026-10-11 • via Nuitee
D
Daniel Anton • extended_group • de
7
2026-10-10 • via Nuitee
R
Riley • couple • ca
8
2026-10-09 • via Nuitee
O
Olivia • extended_group • ca
10
WARM POOL!
Pros:

The indoor pool was so incredibly warm — best part of my family's stay. The beds were clean and comfortable. We stayed in the family room and it was huge! The balcony was super long and spacious. The staff were kind and always happy to help. Also, the price was reasonable! I'm so happy that we chose to stay at Divya Sutra.

Cons:

The carpet had a couple of stains, but honestly, it was not a bother. I'm just being picky.

2026-10-08 • via Nuitee
D
Deborah • solo_traveller • us
8
2026-10-08 • via Nuitee
A
Ahmed • solo_traveller • ca
6
2026-09-19 • via Nuitee
H
Hargupinderjeet • couple • ca
5
2026-09-17 • via Nuitee
V
virginia • extended_group • ca
6
Great value for what we needed. Beds were comfortable and room was clean.
Pros:

Location was good for a quick stop over stay on the way to Vancouver

Cons:

The room amenities weren’t as described and varied

2026-09-13 • via Nuitee
J
Jim • couple • ca
9
2026-09-13 • via Nuitee
T
Thomas • solo_traveller • ca
1
2026-09-13 • via Nuitee
A
Allison • couple • ca
5
Cons:

Paid $68 for room, $58 to have our pets. Lame.

2026-09-12 • via Nuitee
Веклюк • family_with_children • ca
10
2026-09-11 • via Nuitee