voco Madrid Retiro by IHG

Hotels
•
Voco
8.7 (3277 reviews)
Calle Pez Volador 11 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Good breakfast options
Cons:
Small room size
Issues with hot water
Elevators too small
Odor issues in some areas

Categories

Cleanliness
8.65
The reviews mention that the rooms are clean and well-maintained.
Service
9.15
Many reviews highlight the friendliness and professionalism of the staff.
Location
8.65
Described as quiet and close to public transportation, though some reviews note it's a bit far from the city center.
Room Quality
8.65
Rooms are generally comfortable, but some mention small size and issues with combined beds.
Amenities
8.65
Positive comments about the little amenities provided, though some mention issues with fridges.
Value for Money
8.35
Some reviews mention that prices seem high for the offered services but overall perceived value is decent.
Food and Beverage
8.65
General satisfaction with breakfast options, although some mention needing improvements.
Overall Experience
8.85
Overall satisfaction with the experience, despite some minor issues reflected in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:14

Property Description

Design Hotel near Retiro Park
voco Madrid Retiro, an IHG Hotel offers a stylish stay just steps away from the beautiful Retiro Park. Enjoy modern, air-conditioned rooms with free Wi-Fi and flat-screen satellite TV.

Gardens and Gastronomy
Relax in the hotel's charming gardens or indulge in delicious international buffet meals at Ibiza Restaurant. Unwind with a drink at the bar or grab a quick snack at the café.

Convenient Location
Explore the city with ease - the hotel is a short walk from the historic city centre and iconic museums. With a metro station nearby, reaching top attractions like IFEMA Centre and Barajas Airport is a breeze.

Book now for a delightful stay at voco Madrid Retiro, an IHG Hotel.

Important information:

Please note that motorbike parking is available and costs EUR 15 per day.

Please note, when booking more than 5 rooms, different policies and additional supplements may apply.

Please note that the cost of breakfast for children between 3 and 7 years is EUR 12 and from 8 and 15 years is EUR 15 per day, per child.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 3277 reviews
Cleanliness: 8.65
Service: 9.15
Location: 8.65
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.35
Food and Beverage: 8.65
Overall Experience: 8.85
E
Elena • solo_traveller • es
9
2026-07-17 • via Nuitee
E
Elia • solo_traveller • es
10
Calidad-precio insuperable.
Pros:

La recepcionista sta.Mar,muy profesional y muy empatica.
La comodidad de la ropa de cama y la limpieza en el baño.

Cons:

Tenía tres marchitas la funda del edredon y el hervidor del agua no calentaba el 💧 agua,para hacerme un te.

2026-07-16 • via Nuitee
M
Maria • solo_traveller • es
9
Bien, con algún detalle
Pros:

La atención del personal.
Habitación, geles, cremas

Cons:

El cubo papelera del baño, tenía la tapa sucia.
Me hubiera gustado que tuviera sabanas sueltas y no fundas de edredón, porque si te tapabas tenías calor , si te destapabas frío.

2026-07-15 • via Nuitee
W
Wissam • family_with_children • lb
8
2026-07-15 • via Nuitee
W
Wissam • solo_traveller • lb
8
2026-07-15 • via Nuitee
R
rossana • solo_traveller • es
8
2026-07-15 • via Nuitee
A
antonino • solo_traveller • it
10
2026-07-14 • via Nuitee
N
Nick • solo_traveller • gb
9
Enjoyable stay in a quiet, comfortable hotel
Pros:

The hotel was clean, comfortable and quiet. The staff were friendly and helpful and the location was excellent. The refillable glass water bottle was a nice touch.

Cons:

Nothing

2026-07-14 • via Nuitee
N
Núria • solo_traveller • es
7
2026-07-13 • via Nuitee
R
Raeesah • couple • gb
10
Relaxing!
Pros:

Clean, AC! The staff were friendly and helpful at check in and check out times

2026-07-11 • via Nuitee
B
Bea • couple • es
10
Muy bien
Pros:

La amabilidad del personal

2026-07-10 • via Nuitee
J
Jessica • family_with_children • es
10
Muy buena estancia de fin de semana
Pros:

No probamos el desayuno, pero las instalaciones nos sorprendieron muchísimo.
El hecho de que puedas rellenar el agua abajo nos pareció increible.
La habitación y el baño son lo suficientemente grandes y está todo el complejo muy bien diseñado.

Cons:

Todo fue bien.

2026-07-09 • via Nuitee
E
Ecaterina • family_with_children • es
7
Hotel con buena ubicación
Pros:

La ubicación

Cons:

Muy caro para lo que ofrece el hotel

2026-07-09 • via Nuitee
K
khalil • family_with_children • lb
8
I like the hotel
Pros:

Staff super friendly and very nice location

2026-07-08 • via Nuitee
D
David • couple • es
9
2026-07-08 • via Nuitee
C
Carlos • solo_traveller • es
10
2026-07-06 • via Nuitee
R
rosa • couple • es
9
2026-07-06 • via Nuitee
J
JUAN • solo_traveller • es
8
Pros:

La cama es grande y cómoda. Ubicación centro

Cons:

Ducha con poca fuerza. Varios servicios no disponibles

2026-07-06 • via Nuitee
T
THAER • couple • qa
3
Staff are not welcoming and helping
Pros:

average

Cons:

Staff are not welcoming and helping

2026-07-05 • via Nuitee
A
A5 • solo_traveller • se
9
2026-07-05 • via Nuitee