The Ritz-Carlton, Tokyo

For our 40th wedding anniversary we chose the Ritz Carlton Tokyo for our special celebration and we wouldn’t have gone anywhere else. The “Grande Dame” of Tokyo continues to exude quiet elegance and luxury without needing to be flashy and ultra modern. If you like class, elegance, a melange of traditional Japanese elegance and western luxury, then the RC is for you. We love it here and everything about it is exceptional.

This time we booked a club access lounge room to celebrate our special time and we loved it. We checked in downstairs with agent, Kita, and she was so so kind. She understood the importance of comfort for us as we are 3 adults in same family and she kindly upgraded us to a larger room on the 52nd floor which we appreciated so much. As a Gold Bonvoy Elite member, this property really values and recognize all level of elite members for loyalty and repeat visits. We were gifted a welcome gift and the hotel management even sent up a bottle of champagne, strawberries, and chocolates to celebrate our 40th anniversary. Management knows how to spoil and indulge its guests and we thank you. How special is that when they value repeat guests and their loyalty to the property and the brand. The hotel general manager, Mr. H. even took time out of his busy schedule to personally come to the club lounge to wish us a happy 40th anniversary! How remarkable is that! We appreciate Mr. H. so very much!

The club lounge has 5 food presentations daily and the selection changes daily. The food is very healthy with no deep fried foods and lots of vegetables, salads, proteins, desserts, and top shelf alcohol. Their Brut champagne is from Epernay France and it is yummy. Service as usual is impeccable and they treat each of their guest like a VIP. For their afternoon tea time, i did find their savouries very different and it wasn’t to our taste but their sweets were very delicious and not overly sweet. For lunch, one day we had the most tender wagyu beef cutlet sandwiches cut up into very dainty bite sizes and they were delicious. There is always a healthy soup at lunch like tomato bisque one day and quinoa kale with a hint of cumin. For breakfasts, one day we had the omelet of the day that was extremely fluffy with a braised red wine beef short rib sauce, and the most delicious waffle croissant with whip cream, strawberry compote and pure maple syrup. What is good is that we can ask the chef to make a smaller portion for us so we do not waste the food.
One day for the dinner presentation, the highlight was wagyu beef tenderloin was served along with truffle oil mashed potatoes and a creamy mild horseradish sauce.
The Club lounge service is impeccable and a special shout out goes out to Harmant and Kasper who were always attentive, helpful, and personable. Thank you to these 2 special gentlemen for making our lounge experience so welcoming. All the club lounge staff are quite amazing!

My favorite part of the hotel is the swimming pool and spa experience with a steam room, dry sauna, hot onsen pool, cold plunge pool for both the women exclusively and the men exclusively. For the hot onsen and the cold plunge pool, no bathing suits allowed as we need to be naked. It does take a little getting used to especially for North Americans like myself. The pool is large and it also has a communal hot tub for both sexes to use with bathing suits on. The spa captain, Ikeya, whom I remember each time we visit the hotel even congratulated us on our 40th anniversary by gifting us face masks and tea. We so appreciate his kindness and like I say, the staff at the Ritz Tokyo is unbeatable.

We like to thank Mr. H and all his staff for helping us celebrate our 40th anniversary as we had such an enjoyable and unforgettable stay. With appreciation from the bottom of our hearts.

サービスが良かった

I have just checked into The Ritz-Carlton, Tokyo and I’m so happy I chose this hotel for my 4 night stay.

This is a very last-minute trip. I was supposed to be going to Dubai on my way home, but my flight from Singapore was cancelled, so I decided to visit Japan as a detour.

First of all, the staff. Everyone has been incredibly friendly and kind. The ladies at the front desk couldn’t have been more helpful. Keep in mind they are speaking English with me and it’s not their first language, yet they still go out of their way to help in any way they can.

It’s International Women’s Day today, and I was given some flowers. Such a thoughtful and kind gesture.

The room is large and spacious, and traditional in style. In terms of toiletries, they’ve thought of everything. The shower has great temperature and pressure.

I can’t wait to try breakfast over the next few mornings—I already have a feeling it’s going to be great.

The complimentary snack box in the room was delicious… I’ve already finished it. I only wish there were more!

All in all, this is the perfect hotel and it truly lives up to The Ritz-Carlton brand.

Everything it really is amazing

Here’s a polished version of your review that keeps your enthusiasm while making it flow beautifully:

⸻

We stayed for three nights in a Club Suite with full access to the Club Lounge, and I can honestly say this was the best experience we’ve ever had. We regularly book Club Suites when we travel, but this stay truly stood out.

From the moment we arrived, everything was flawless. The Japanese culture of politeness and warmth is always special, but the staff in the Club Lounge were absolutely exemplary. Nothing was ever too much trouble — every request was handled with genuine care, efficiency, and a smile.

A special mention must go to the Club Lounge Manager, Shunpei Oya, who went above and beyond on the day of our departure to ensure everything went smoothly. His attention to detail and commitment to guest satisfaction made a lasting impression on us.

The food offerings in the lounge were excellent throughout our stay — beautifully presented, varied, and consistently delicious. Every aspect of the experience felt thoughtful and refined.

I cannot say enough about how exceptional everything was. We highly recommend this hotel and look forward to returning.

Absolutely the BEST in Tokyo, knowing how excellent service is everywhere in Tokyo The Ritz Carlton truly sets a new standard- the personalized service from check in to recognizing my son’s birthday are truly appreciated. Thanks to all the Ladies and Gentlemen of The Ritz Carlton Tokyo

This hotel was the last place we stayed on vacation, and what a perfect way to end our trip in such an excellent way! Nadya's customer service and communication skills were superb- she was the perfect first impression for us arriving at The Ritz Carlton Tokyo. Check in was a breeze, breakfast was excellent and the servers were all very kind and attentive, and the staff outside were very friendly to ask us if we needed a taxi cab anywhere.

First time in Tokyo and my wife and I stayed for a week in a premier executive suite. I looked at a few other hotels in Tokyo that I considered staying at but after staying at the Ritz-Carlton, I’m elated with our decision.

The rooms are extremely clean, well laid out, and beautiful as advertised. The view from our 52nd floor sweet was spectacular. The hotel in conveniently situated central to almost all the areas we wanted to visit. Access to the attached mall and many nearby restaurants was a plus.

I really strained my brain to come up with one shortcoming on this visit and I could not. The staff was friendly and amazingly quick and thorough on every request we had.

We enjoyed many conversations with team members and were welcomed pleasantly by each and every one.

In a word, our stay was PHENOMENAL! Toine and Toshi will get the inside joke.

We’re looking forward to bringing our whole family back for our next visit!

ホテルはきれいで，特にプールやジャグジーは良かった
プールサイドのスタッフは親切で笑顔も素敵でした。

Прекрасные условия для проживания! Идеальные сотрудники отеля, очень внимательные, доброжелательные, готовые решить сложные задачи (срочный ремонт вещи)! Остались самые лучшие и тёплые впечатление о Токио и об отеле! Большое спасибо!!!
P.S. А ещё был изумительный вид на Фудзи!

De olika alternativen tillfredsställer alla olika smaker för en perfekt frukost, vilket är trevligt om man äter många frukostar under ett längre besök. Fräsch, nyttig, Internationell såväl som Japansk. Trevliga lokaler med underbar utsikt. Lugnt och fridfullt att äta där.