The Ritz-Carlton, Tokyo

First time in Tokyo and my wife and I stayed for a week in a premier executive suite. I looked at a few other hotels in Tokyo that I considered staying at but after staying at the Ritz-Carlton, I’m elated with our decision.

The rooms are extremely clean, well laid out, and beautiful as advertised. The view from our 52nd floor sweet was spectacular. The hotel in conveniently situated central to almost all the areas we wanted to visit. Access to the attached mall and many nearby restaurants was a plus.

I really strained my brain to come up with one shortcoming on this visit and I could not. The staff was friendly and amazingly quick and thorough on every request we had.

We enjoyed many conversations with team members and were welcomed pleasantly by each and every one.

In a word, our stay was PHENOMENAL! Toine and Toshi will get the inside joke.

We’re looking forward to bringing our whole family back for our next visit!

ホテルはきれいで，特にプールやジャグジーは良かった
プールサイドのスタッフは親切で笑顔も素敵でした。

Прекрасные условия для проживания! Идеальные сотрудники отеля, очень внимательные, доброжелательные, готовые решить сложные задачи (срочный ремонт вещи)! Остались самые лучшие и тёплые впечатление о Токио и об отеле! Большое спасибо!!!
P.S. А ещё был изумительный вид на Фудзи!

De olika alternativen tillfredsställer alla olika smaker för en perfekt frukost, vilket är trevligt om man äter många frukostar under ett längre besök. Fräsch, nyttig, Internationell såväl som Japansk. Trevliga lokaler med underbar utsikt. Lugnt och fridfullt att äta där.

おもてなし感が最高です。食事も美味しかった。

Experienced excellent service during my stay at the Ritz Carlton Tokyo. Special thanks to Front Desk Manager Dushantha Wirasinha who helped me with the check-in and check-out process with a smile on his face. I really appreciated that he allowed me to check in when I arrived in the morning, store my luggage and collect my room card later in the afternoon. I was also thankful that he assured me of the availability of my breakfast at the restaurant that was paid for even though the systems did not reflect it properly.

It was nice to have a delicious sushi dinner with a view and a subsequent drink at the bar with a live band. My partner thoroughly loved it. She also appreciated the hotel gift from Dushantha when we checked out.

This hotel is also right next to the Tokyo midtown illumination which made it an excellent location in November/December.

We are a family of five traveling from New Jersey, USA, and reserved two suites for our stay. Check-in time was 3:00 PM. We arrived around 3:40 PM, yet one of the suites was not ready.

It was 4:30 PM, and the suite was still not ready. This was extremely disappointing and not what one expected from a five-star luxury hotel.

To make matters worse, we had to wait nearly an hour for our luggage. Eventually, we found out that all of our luggage were delivered to one of the suites, without notifying us, while our entire family was waiting in the other suite. There was no communication or no explanation.

We have stayed at many five-star hotels and luxury resorts around the world, and this was honestly one of the worst check-in and arrival experiences we’ve had. The lack of coordination and communication was shocking for a property of this reputation.

Unfortunately, this experience has left a very poor impression. We genuinely regret not choosing Four Seasons, and at this point, we are unlikely to stay at a Ritz-Carlton again.

Ritz-Carlton Tokyo truly delivers when it comes to luxury standards. The room was beautifully appointed, spacious, and impeccably clean, with stunning views of the city. The food across the hotel was excellent—high quality, well presented, and consistently enjoyable.

That said, for a brand known for exceptional, personalized service, this was the one area that felt slightly lacking. While the staff were polite and professional, interactions sometimes felt a bit scripted rather than tailored, and there were missed opportunities to create more meaningful, personal touches throughout the stay.

Overall, it was a very comfortable and refined experience, and with a bit more focus on personalization, it would easily reach a flawless five-star level.

One of the most luxury hotel in Tokyo with great and polite service.

Breakfast eventually got worse every time i stay, so hopefully it can be solve positively.

Club lounge is a hightlight and one of the best in Japan.

Full health club with sauna, steam, pool, and gym. A rare in Japan nowsaday.

We spent two nights at the Ritz in December to celebrate our anniversary. Upon arrival, we were surprised to learn that the hotel had no record of our reservation, even though we had booked directly through Marriott and had confirmation details. It turned out that our booking had been mixed with another guest who shared our surname, which raised serious privacy concerns.

Additionally, I requested the hotel to send a package within Tokyo, but the staff failed to dispatch it on the first day, requiring me to follow up to ensure it was eventually sent. As a Titanium Marriott member, I was offered $25 in food credits, but nothing further. Considering the nightly rate was nearly $1,000, I found the service disappointing and do not plan to stay at Ritz hotels again in the future.