Residence Inn by Marriott Memphis Southaven

Hotels
•
Residence Inn
7.8 (198 reviews)
7165 Sleepy Hollow Drive , Southaven , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent customer service
Clean and quiet place
Cons:
Dirty carpets
Uncomfortable bed

Categories

Cleanliness
5.63
Several mentions of dirty carpets and unclean rooms, indicating poor cleanliness.
Service
9.6
Excellent customer service from staff was highlighted multiple times.
Location
8.64
Location was not explicitly mentioned but assumed standard for hotel.
Room Quality
6.59
Concerns regarding comfort of the room and cleanliness of bedding.
Amenities
8.12
Basic amenities mentioned, satisfactory but not exceptional.
Value for Money
7.08
Concerns over charges and room quality suggest mixed value for money.
Food and Beverage
8.63
Not specifically mentioned but assumed standard quality for this hotel tier.
Overall Experience
8.1
Mixed feelings due to cleanliness issues but good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:46

Property Description

Convenient Location
Located just a short drive from Memphis International Airport, this Southaven hotel offers easy access for travelers.

Comfortable Suites
Each suite at Residence Inn by Marriott Memphis Southaven boasts a fully equipped kitchen and separate dining and living areas, providing a home-like experience.

Great Amenities
Guests can enjoy complimentary Wi-Fi, cable TV, daily breakfast, and access to the seasonal outdoor pool and gym during their stay.

Book your stay at Memphis Marriott Residence Inn today for a convenient and comfortable experience near Graceland and Baptist Memorial Hospital.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 198 reviews
Cleanliness: 5.63
Service: 9.6
Location: 8.64
Room Quality: 6.59
Amenities: 8.12
Value for Money: 7.08
Food and Beverage: 8.63
Overall Experience: 8.1
V
Victoria • family_with_children • us
10
2026-05-25 • via Nuitee
J
jasmine • solo_traveller • us
10
Pros:

The spacious rooms and the friendly staff

Cons:

Sometimes at night it was hard to find parking

2026-04-20 • via Nuitee
A
Aknazar • couple • us
1
Pros:

I didn't like anything, the service was terrible. I booked a room, but when I arrived at the reception desk, they told me they had no rooms left. I had booked the room in advance, so I had to pay again and find a room in another hotel.

Cons:

I didn't stay there overnight, I don't know what it's like there, and the fact that I couldn't even get into my room makes it clear that the place is an "hotel" in name only!!

2026-02-09 • via Nuitee
S
Stevens • family_with_children • us
9
2026-01-06 • via Nuitee
J
jasmine • family_with_children • us
10
Pros:

Have friendly the staff was and how Emma cook the breakfast

Cons:

The hot water in my room didn't get as hot as like I was wanted to be

2026-01-03 • via Nuitee
J
Justin • couple • us
10
2026-01-02 • via Nuitee
P
Patricia • family_with_children • us
10
Nice
Pros:

The rooms and the style t.v in every room

Cons:

The rooms weren't so clean could have been better

2025-12-30 • via Nuitee
M
Mara • family_with_children • us
3
Not great. Pillows were horrible and bed uncomfortable
Cons:

It needs some maintenance. The tack strips were bare and cut my foot. The staff seemed disinterested.

2025-12-22 • via Nuitee
A
Andrea • couple • us
6
went for graduation in Memphis
Pros:

breakfast great

Cons:

a little outdated and blamed 3rd third-party booking for not getting the fireplace offered in the description. I am still a member, but regardless, I think it means to take things depending on the booking method, with payment still guaranteed. If not booked through Marriott, Booker may not get what they think they booked. They say to call.smh who would know that?

2025-12-16 • via Nuitee
S
Sheronda • couple • us
10
Pros:

Every Staff I encountered gave excellent customer service!

Cons:

NA

2025-11-24 • via Nuitee
J
Jorge • couple • us
6
2025-11-22 • via Nuitee
P
Philander • family_with_children • us
10
2025-10-09 • via Nuitee
R
Richard • couple • us
5
2025-09-02 • via Nuitee
J
Jeroen • family_with_children • nl
8
Prima, netjes, beetje verouderd
Pros:

Ruim, netjes, vriendelijk personeel

Cons:

Vloerbedekking kapot en niet helemaal schoon, slaapbank niet comfortabel

2025-08-19 • via Nuitee
C
Carmen
10
Pros:

Very nice place, quiet and clean

2025-08-16 • via Nuitee
C
Cardiero • couple • us
7
2025-08-13 • via Nuitee
K
Kevin
6
Pros:

Property needs updating, as well as deep cleaning. Carpet's were dirty.

2025-08-13 • via Nuitee
L
Latrica • couple • us
7
2025-08-08 • via Nuitee
C
Callie • extended_group • us
10
Pros:

The front desk lady was the sweetest! Room was Perfect!

2025-07-22 • via Nuitee
A
Ardis • family_with_children • us
4
2025-07-20 • via Nuitee