SureStay Plus by Best Western Jonestown Lebanon Valley

Hotels
•
SureStay Plus Hotel by Best Western
7.2 (466 reviews)
16 Marsanna Ln , Jonestown , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dirty room conditions
Noise issues
Maintenance problems

Categories

Cleanliness
5.13
Several reviews mention issues like dirty linens and unpleasant odors.
Service
8.1
Positive mentions of friendly front desk staff and helpfulness.
Location
8.14
Close to attractions like Hershey Park and convenient to I-81.
Room Quality
6.59
Some guests found the beds uncomfortable and noted maintenance issues.
Amenities
7.62
Included amenities like breakfast and sufficient room facilities.
Value for Money
7.08
Generally perceived as affordable with good value options.
Food and Beverage
7.63
Breakfast received positive mentions like good variety.
Overall Experience
7.3
Experience varied, with both positive and negative feedback influencing the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:04

Property Description

Convenient Location: Situated in Lebanon county, SureStay Plus by Best Western Jonestown Lebanon Valley offers easy access to Hershey, Pennsylvania Dutch Country, and Harrisburg.

Family-Friendly Amenities: Guests can start their day with a complimentary Continental breakfast and enjoy free WiFi, local calls, and coffee. The hotel also boasts an outdoor swimming pool for relaxation.

Nearby Attractions: Just a short drive away, guests can visit Hersheypark, Indian Echo Caverns, and Fort Indiantown Gap. For those looking for more adventure, Dutch Wonderland amusement park is a great option.

Book your stay at SureStay Plus by Best Western Jonestown Lebanon Valley to experience comfort and convenience during your visit to this vibrant area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.2
Based on 466 reviews
Cleanliness: 5.13
Service: 8.1
Location: 8.14
Room Quality: 6.59
Amenities: 7.62
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 7.3
J
Juan • extended_group • us
9
Pros:

Very good

2026-05-16 • via Nuitee
M
Mario • couple • us
7
2026-05-07 • via Nuitee
D
Daisy • couple • us
4
Short thank God.
Pros:

Nothing

Cons:

Staff were rude to busy talking to boyfriend and it reeked of stale cigarettes.

2026-05-01 • via Nuitee
R
Robert • solo_traveller • us
8
Pros:

Nice room although I requested a room with a handicap shower which we have had in the past

Cons:

No handicap shower

2026-04-28 • via Nuitee
P
Patricia • couple • us
7
Pros:

Good location to where I needed to be.

Cons:

It had a musty smell to it.

2026-04-27 • via Nuitee
R
Robert • solo_traveller • us
8
Pros:

Convenient. Been here before .

Cons:

Requested room with handicap accessible shower. Was not available. Been here before and was accomodated,dont understand why not this time

2026-04-27 • via Nuitee
C
Cathy • couple • us
8
2026-04-25 • via Nuitee
C
Cathy • couple • us
8
2026-04-25 • via Nuitee
F
Felicity • couple • us
4
Very disappointing We will not be staying there again.
Pros:

Breakfast was i guess okay. coffee was not hot. Pastries and bagels was stale

Cons:

We arrived the Saturday afternoon. The AC was not working as it should have been, not cold. The hot water for the shower was note even luke warm :(. We had to ask for toilet paper and towels as our room was not made and fresh towels put in. We requested the bedding be changed they did it once. We did turn the "sign" to let room service know to clean but to no avail it was not even looked at.

2026-04-21 • via Nuitee
J
Jaquelyn • couple • us
10
2026-04-20 • via Nuitee
M
Mike • solo_traveller • us
10
2026-04-01 • via Nuitee
C
Chris • family_with_children • us
10
A great stay and great price!
Pros:

The room was clean and the price was very reasonable. We enjoyed the free breakfast and the staff was great!

Cons:

Price, clean, and the free breakfast.

2026-03-29 • via Nuitee
B
BARRY • couple • us
9
Great time. Staff very helpful.
2026-03-11 • via Nuitee
G
G • solo_traveller • us
6
Pros:

Secluded

Cons:

Tub was dirty. They didn’t change my towels out.

2026-03-05 • via Nuitee
L
Lauris • solo_traveller • do
1
2026-03-03 • via Nuitee
C
Clement • solo_traveller • us
10
2026-02-13 • via Nuitee
S
Steve • couple • us
1
Pros:

The place smelled terrible, many building features in disarray holes in the wall don’t go there, you’ve been warned

2026-01-30 • via Nuitee
B
Barbara • family_with_children • us
8
Pros:

Close to where we needed to be

Cons:

Breakfast wasn't great, chafing dish empty.

2026-01-25 • via Nuitee
J
Jason Burke • family_with_children • us
8
Pros:

Friendly staff, comfort. Good breakfast

2026-01-20 • via Nuitee
F
Falomo • family_with_children • us
10
Pros:

Breakfast wifi

2026-01-20 • via Nuitee