SureStay Plus by Best Western Jonestown Lebanon Valley

Hotels
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SureStay Plus Hotel by Best Western
7.2 (450 reviews)
16 Marsanna Ln , Jonestown , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dirty room conditions
Noise issues
Maintenance problems

Categories

Cleanliness
5.13
Several reviews mention issues like dirty linens and unpleasant odors.
Service
8.1
Positive mentions of friendly front desk staff and helpfulness.
Location
8.14
Close to attractions like Hershey Park and convenient to I-81.
Room Quality
6.59
Some guests found the beds uncomfortable and noted maintenance issues.
Amenities
7.62
Included amenities like breakfast and sufficient room facilities.
Value for Money
7.08
Generally perceived as affordable with good value options.
Food and Beverage
7.63
Breakfast received positive mentions like good variety.
Overall Experience
7.3
Experience varied, with both positive and negative feedback influencing the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:04

Property Description

Convenient Location: Situated in Lebanon county, SureStay Plus by Best Western Jonestown Lebanon Valley offers easy access to Hershey, Pennsylvania Dutch Country, and Harrisburg.

Family-Friendly Amenities: Guests can start their day with a complimentary Continental breakfast and enjoy free WiFi, local calls, and coffee. The hotel also boasts an outdoor swimming pool for relaxation.

Nearby Attractions: Just a short drive away, guests can visit Hersheypark, Indian Echo Caverns, and Fort Indiantown Gap. For those looking for more adventure, Dutch Wonderland amusement park is a great option.

Book your stay at SureStay Plus by Best Western Jonestown Lebanon Valley to experience comfort and convenience during your visit to this vibrant area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.2
Based on 450 reviews
Cleanliness: 5.13
Service: 8.1
Location: 8.14
Room Quality: 6.59
Amenities: 7.62
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 7.3
C
Clement • solo_traveller • us
10
2026-02-13 • via Nuitee
S
Steve • couple • us
1
Pros:

The place smelled terrible, many building features in disarray holes in the wall don’t go there, you’ve been warned

2026-01-30 • via Nuitee
B
Barbara • family_with_children • us
8
Pros:

Close to where we needed to be

Cons:

Breakfast wasn't great, chafing dish empty.

2026-01-25 • via Nuitee
F
Falomo • family_with_children • us
10
Pros:

Breakfast wifi

2026-01-20 • via Nuitee
K
Kerby • solo_traveller • us
10
At $70 a great value.
Pros:

Close to lebanon. Had to leave a day early and they refunded to my bard without even asking.

Cons:

Breakfast needs sausage gravy biscuits.

2026-01-20 • via Nuitee
J
Jason Burke • family_with_children • us
8
Pros:

Friendly staff, comfort. Good breakfast

2026-01-20 • via Nuitee
S
Stephanie • family_with_children • us
4
Pros:

Front desk receptionist was welcoming and very polite!

Cons:

There was a ripped condom wrapper next to the bed and hair ingrained in the wash clothes from a previous resident.

2026-01-19 • via Nuitee
E
Ellen • family_with_children • us
9
Pros:

Clean. Quiet. Safe.

Cons:

That my key card stopped working at 830 am. Check is at 11am. I couldn't get back in the building or into my room. Same with spouses card. Worker at front desk said that has been an issue. This was a pain when trying to pack and load the car.

2026-01-19 • via Nuitee
R
Raymer • family_with_children • us
7
Clean rooms, mostly friendly staff. Check and staff gave us wrong checkout date. VERY DISAPPOINTED.
Pros:

Convince of the property location and most of the staff was very friendly.

Cons:

The bed frames were very flimsy, and the beds slid across the floor. The check-in staff told us our wrong checkout date and we checked out a day early because of it. Our stay was supposed to be saturday, august 2nd to sunday august 10th. The check in staff told us our stay ended august 9, so we checked out on august 9 thinking I made a mistake in booking. The checkout staff told me I had one more night after I had loaded my car.

2026-01-19 • via Nuitee
R
Robin • couple • us
6
2026-01-19 • via Nuitee
T
Tory • couple • us
7
Stay was okay.
Pros:

Breakfast was fine. The location was fine. Close to Hershey Park.

Cons:

Cleaning the sheets. Had some stains on them.

2026-01-19 • via Nuitee
K
Katherine • couple • us
10
Beautiful place will be a regular costumer since we visit PA on a monthly basis to see my grandchild.
Pros:

So clean and staff was very friendly.

Cons:

I mean the elevator was not working but thankfully we were on the second floor.

2026-01-16 • via Nuitee
L
Lauris • couple • do
1
Pros:

The elevator is broken, the facilities need renovation. The staff is terrible; someone opened my door at 1 AM with another key even though the room had been assigned to me! I'm 38 weeks pregnant and it was terrifying to have a man enter my room at 1 AM saying that the room had been assigned to him! I had already reserved and paid for it. The cleaning service knocks on my door at 8:29 AM; it's unbearable, they won't let me sleep. The breakfast was terrible, all the food was bland, including the yogurt.

Cons:

The elevator is broken, the facilities need renovation. The staff is terrible; someone opened my door at 1 AM with another key even though the room had been assigned to me! I'm 38 weeks pregnant and it was terrifying to have a man enter my room at 1 AM saying that the room had been assigned to him! I had already reserved and paid for it. The cleaning service knocks on my door at 8:29 AM; it's unbearable, they won't let me sleep. The breakfast was terrible, all the food was bland, including the yogurt.

2026-01-11 • via Nuitee
E
Erik • solo_traveller • us
8
Nice staff, quick check in, easy parking.
Pros:

Bacon in stead of sasuges would have been nicer

2026-01-07 • via Nuitee
L
Lines • family_with_children • us
10
Pros:

Very happy with all aspects.

Cons:

All was good.

2026-01-07 • via Nuitee
V
Vega • solo_traveller • us
10
2025-12-23 • via Nuitee
M
Maria • couple • us
8
2025-12-15 • via Nuitee
B
Brad • solo_traveller • us
10
2025-11-28 • via Nuitee
P
Peter • solo_traveller • ca
9
Pros:

Front desk very friendly TOLD US ABOUT A GREAT RESTAURANT CLOSE TO THE HOTEL.
Best pizza, we had in a long time

2025-11-07 • via Nuitee
T
tammy • couple • us
10
2025-11-06 • via Nuitee