Hampton Inn & Suites Port Arthur

Hotels
•
Hampton Inn
8.4 (159 reviews)
7660 Memorial Boulevard , Port Arthur , US
+1 409-722-6999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location / near amenities
Friendly and accommodating staff
Clean pool
Comfortable beds / king size beds
Complimentary suite upgrade
Varied breakfast choices
Staff handled late room transfer / room change quickly
Large rooms
Cons:
Initial room smelled of a dog
Toilet wouldn’t flush (room issue)
Requested room cleaning not performed
Inconsistent breakfast items (omelets, undercooked oatmeal)
Some staff unresponsive or poor service
Flickering light in one room
Early-checkout request denied by hotel/booking
Price discrepancy (later refunded)

Categories

Cleanliness
7.8
Mixed reports: several guests praised cleanliness (quiet, nice and clean, pool clean) but others reported problems (initial room smelled of a dog, toilet wouldn’t flush, and a requested cleaning was not performed).
Service
8.3
Generally friendly and accommodating staff noted (professional front desk, helped with late transfers and room changes), but there were instances of poor response from some staff and an unresolved early-checkout request.
Location
9.5
Multiple guests praised the hotel’s location and proximity to amenities; described as in a good location and near amenities.
Room Quality
7.6
Comfortable beds and large rooms reported, plus complimentary suite upgrades, but also mentions of smaller/stuffy second room and a flickering light in one room; one room had plumbing issues.
Amenities
8.1
Pool was clean and available; dining area arrangements noted (breakfast served in lobby area) with no major additional amenity praise or complaints.
Value for Money
8
One guest reported a price discrepancy that was later refunded, otherwise value comments were limited—no widespread complaints about pricing.
Food and Beverage
8
Breakfast received mixed feedback: several guests liked the choices and coffee/juice/yogurt available, while others noted poor omelets, undercooked oatmeal, and late service for their schedule.
Overall Experience
9.9
Overall generally positive—many guests described exceptional stays, friendliness and helpfulness from staff, and willingness to return, though isolated operational issues impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Amenities
Located in Port Arthur, Texas, the Hampton Inn & Suites offers complimentary breakfast and high-speed internet access. Each room is equipped with a coffee maker, microwave, and mini-refrigerator, ensuring a comfortable stay.

Leisure Facilities
Guests can enjoy the hotel's fitness room and outdoor pool, perfect for relaxation after a busy day. Additionally, the multilingual staff, luggage storage, and laundry facilities add convenience to your stay.

Nearby Attractions
Explore nearby attractions such as Lamar University, Southeast Texas Entertainment Complex, Dupont Chemical Plant, and Goodyear Beaumont Chemical Plant. Pleasure Island and Delta Downs Race Track & Casino are also just a short drive away.

Book your stay at Hampton Inn & Suites Port Arthur for a convenient and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

8.4
Based on 159 reviews
Cleanliness: 7.8
Service: 8.3
Location: 9.5
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8
Food and Beverage: 8
Overall Experience: 9.9
K
Kim • couple • us
8
2026-11-02 • via Nuitee
L
Laura • couple • us
10
Pros:

It was in a good location

Cons:

Nothing

2026-10-23 • via Nuitee
G
Grant • family_with_children • us
4
2026-08-31 • via Nuitee
S
Steven • family_with_children • us
6
Kids enjoyed staying and the breakfast choices. The dining area was basically the lobby.
Pros:

Check in an out was okay. They allowed us to change the room immediately without trouble.

Cons:

The initial room smelled like the previous guest brought a dog and the toilet wouldn’t flush. Changed rooms. 2nd room smaller and a bit stuffy.

2026-07-21 • via Nuitee
S
seanhQ397CK • Business
10
Perfect
Pros:

Quiet and clean. Comfortable beds. They upgraded to a suite room complimentary. Pool was clean. Loved the breakfast. Front desk very professional and friendly

2026-06-26 • via Tripadvisor
E
Erika • solo_traveller • us
9
Pros:

Nice and clean

Cons:

The breakfast starts to late for me 😒

2026-06-26 • via Nuitee
P
Philip • solo_traveller • sg
1
Very poor response from staffs except for 1 young lady at the reception who have been helping me. The rest could not be
Pros:

Location of the property is near to amenities.

Cons:

Despite requested every morning to have my room cleaned, it was not cleaned at all. I have to go to the reception to request for new towels.

2026-06-23 • via Nuitee
V
vondad799 • Family
8
Air Outage/Room Change
Pros:

Had to request room change due to air going out in the room I reserved for my daughter. Luckily, they were able to transfer her to another room nearby. Although it was an inconvenience because it was after 10pm, I appreciate the swift accommodations made to ensure her comfort for the remainder of our stay. The staff was very friendly and helpful.

2026-06-21 • via Tripadvisor
J
Judith • solo_traveller • us
5
Adequate
Pros:

Breakfast okay. Those so-called "omelets" weren't the greatest. Actually had real bacon one day. Oatmeal in the crock pot or whatever it was did not appear to be cooked. Looked like it needed some add'l water. Otherwise, I would have eaten. It looked the same on two consecutive days. Coffee fresh & hot. Glad to see they had orange juice and yogurt.

Cons:

I tried around nine in the morning on Sunday to request an early checkout. I wanted to leave a day early. I called Booking. com who contacted hotel. Don't know if the local hotel or corporate, but it was denied. NOT happy about that. So stayed the extra day when I would have loved to have started for home as I had a 5.5 hr drive

2026-06-21 • via Nuitee
D
Dane • solo_traveller • us
10
Pros:

Everything was and always is exceptional, I'm definitely coming back again.

Cons:

No complaints whatsoever

2026-06-11 • via Nuitee
D
Dane • solo_traveller • us
10
Pros:

Everything went well, very accommodating staff

Cons:

That I had to leave

2026-06-11 • via Nuitee
D
Dane • solo_traveller • us
10
Pros:

The staff were exceptional, very guest friendly and accommodating.

Cons:

Had multiple rooms and one of them room 204 had a flickering light on the left side of the bed.

2026-06-09 • via Nuitee
J
Judith • couple • us
10
2026-05-27 • via Nuitee
D
David • couple • us
10
2026-05-22 • via Nuitee
L
Luis • family_with_children • us
10
2026-05-21 • via Nuitee
M
Magali • solo_traveller • fr
10
Pros:

Chambre très grande. Lits king size confortables.

Cons:

Petit problème de différence sur le prix initial. Mais après réclamation auprès de l accueil, nous avons été remboursés quelques jours après

2026-05-09 • via Nuitee
K
Krystal • extended_group • us
10
Our stay was wonderful. We had no issues.
Pros:

The property was clean and in a safe area

Cons:

No complaints

2026-04-26 • via Nuitee
A
Anthony • couple • us
8
2026-04-18 • via Nuitee
E
Ewout • solo_traveller • nl
10
2026-04-06 • via Nuitee
S
Schreiber • couple • us
10
nice 2 night stay
Pros:

Friendly staff

Cons:

carpet on room floors

2026-04-06 • via Nuitee