Sheraton Grand Shanghai Pudong Hotel & Residences

Hotels
•
Sheraton
8.4 (308 reviews)
No.38 Pujian Road , Shanghai , cn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Poor breakfast options
Room assignment issues

Categories

Cleanliness
8.1
Multiple mentions of cleanliness being satisfactory, but some negative feedback on room conditions.
Service
9.1
Staff attitude praised, but some service-related issues noted at check-in.
Location
9.6
Good proximity to attractions and public transport.
Room Quality
7.6
Rooms were clean, but issues with room assignments and condition of apartments.
Amenities
8.1
Amenities were limited, especially breakfast options mentioned as insufficient.
Value for Money
8.6
Moderate value; perceived lack of some offerings for the hotel tier.
Food and Beverage
7.1
Breakfast quality and variety were criticized, with specific points noted.
Overall Experience
9
Despite challenges, guests had positive experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:38

Property Description

Luxurious Accommodation with Stunning Views
Sheraton Grand Shanghai Pudong Hotel & Residences offers modern rooms with floor-to-ceiling windows overlooking the city or Huangpu River. Each room features a 32-inch flat-screen TV for your entertainment.

Top-Notch Facilities for Relaxation and Wellness
Guests can unwind in the indoor swimming pool, sauna, or with a relaxing body massage. The hotel also provides a well-equipped gym for fitness enthusiasts.

Culinary Delights and Dining Options
Feast on a variety of Eastern and Western dishes at Feast restaurant, or savor authentic Cantonese cuisine at China Court. End your day with light snacks and cocktails at Passion lobby lounge.

Book your stay at Sheraton Grand Shanghai Pudong Hotel & Residences for a memorable and indulgent experience!

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Location

Guest Reviews

8.4
Based on 308 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.6
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 7.1
Overall Experience: 9
K
Kamanasish • couple • sg
10
2026-08-04 • via Nuitee
M
Melese • family_with_children • de
8
2026-08-02 • via Nuitee
D
Daphne • solo_traveller • gr
10
Pros:

The rooms were very spacious, the restaurant was delicious

2026-07-18 • via Nuitee
S
Sangram • family_with_children • au
5
Was uncomfortable , expected more of a property with a 5 star rating
Pros:

The staff was friendly. Breakfast was good. Room cleaning and service was prompt

Cons:

Old rooms. Dimmers flickered through the night even when they were off. Room smelled of smoke even though it was a non smoking room. 3 towels instead of 4 were given even though booking said 2 adults and 2 kids ( same for toiletries ). Aircon was not effective.

2026-07-07 • via Nuitee
O
Oksana • family_with_children • ru
9
2026-07-07 • via Nuitee
G
Gustavo • solo_traveller • au
6
Overpriced
Pros:

Comfortable room

Cons:

Poor food options, no minibar, no spa, poor quality TV in room, airport pickup service very bad

2026-07-03 • via Nuitee
L
Lidia • couple • it
10
Pros:

Sheraton in Shanghai is amazing, breakfast various and very good. The room was big, comfortable and the swimming pool big and relaxing. Bring a swim cap, otherwise you will be charged 6.5 € for it (and it is really too much).
the hotel is in South Pudong, so far from the chaos of the city centre.
Personnel at the reception was fantastic, as long as gave us the room in the morning to rest a little bit after the intercontinental trip!
The metro was just 1 minute by walk.

Cons:

Everything perfect. hosts need to expect not to be in the city centre but in a served area, full of restaurants and a mall, but quiet and calm

2026-07-01 • via Nuitee
M
Manami • solo_traveller • jp
9
Pros:

朝食メニューのバリュエーションが多かったのと、全て美味しかった。

2026-07-01 • via Nuitee
M
Mohamed • couple • ke
10
2026-06-25 • via Nuitee
S
Shazin • solo_traveller • bd
8
Cons:

Rooms are old now, walls and furniture need a bit of re-furbishing.

2026-06-24 • via Nuitee
A
Aslanbek Jangirov • solo_traveller • kz
8
Pros:

Very good location. Polite staff.
Gave a chance to check in earlier than based on general rules.

2026-06-24 • via Nuitee
Z
Zhazira • couple • kz
7
The front desk staff don’t speak English very well; they don’t understand some questions or requests. When you ask for h
Pros:

The front desk staff don’t speak English very well; they don’t understand some questions or requests. When you ask for help with certain issues, room service might just hang up and ignore your question. They don’t help with luggage, even if they see that you’re alone and pregnant. They just stare at you while you struggle to drag a 32-kg suitcase. Alipay didn’t work at the front desk, so I had to pay with a credit card, which charged exorbitant fees for international cards. I ordered breakfast to my room, but they forgot half the order and didn’t bring it until 15 minutes later. Overall, I have mixed feelings about choosing this hotel. The only bright spot was the wonderful housekeeping staff—it was very clean. They were polite and cleaned quickly.

2026-06-24 • via Nuitee
X
XUYUAN • solo_traveller • jp
3
2026-06-23 • via Nuitee
H
Hamid Noori17 • solo_traveller • ae
9
2026-06-18 • via Nuitee
P
Pengguang • solo_traveller • us
8
总的来说性价比高，出行方便，酒店服务好
Pros:

地理位置好，前台服务好

Cons:

浴室的门开关的时候响，可以修一下

2026-06-17 • via Nuitee
I
Igor Terekhov • family_with_children • ru
9
2026-06-10 • via Nuitee
A
Aliya • family_with_children • kz
10
Pros:

Очень чисто, завтраки хорошие, станция метро прямо перед отелем

Cons:

нужна шапочка для бассейна

2026-06-09 • via Nuitee
J
Jian • solo_traveller • us
9
2026-06-01 • via Nuitee
M
Meshari • family_with_children • sa
10
2026-05-30 • via Nuitee
N
Nirmal • solo_traveller • gb
8
Pros:

Room was nice a d confortable,
Cleaning staff done really well.
Location was right next to metro station
Breakfast qas brilliant with plenty of options

Cons:

Bar only had chinese draft beer and that also in small glasses.Didn't taste great.

2026-05-29 • via Nuitee