Ben Wyvis Hotel

Scotland

The only thing we could fault was the lack of bar staff on Saturday evening. My partner waited twenty minutes to be served— only one person trying to serve about twenty customers. The staff members we came into contact with during the rest of our stay were excellent.

When I pay almost £100 for a room I expect it to look less like a prison cell

On a positive note the breakfast staff were helpful and polite. I booked a classic room With a mountain view. Got an attic room, mountain view yes, toilet blocked first morning not fixed for night time no one to sort it so the very helpful man on re ceptio

Much better than expected, very friendly staff (from the receptionist to cleaners to breakfast servers), clean, spacious rooms, comfortable beds, tasty breakfast. Only slight downsides were a creaky door and thin ceilings, where we could sometimes hear other occupants, but it didn't stop a good night's sleep.

The property was dated in its bar area old sagging furniture . Very poor choice on menu two pasta and one rice dish no proper local food or vegetables . Ordered wine was brought the wrong bottle . Paid bar bill only to find I had been charged for two bottles of wine and the barman could not give me a refund had to wait until the morning to see a Manager . Barman was not at the bar kept disappearing had to wait 10 to 15 minutes for him to come to the bar and then again the same happened to other people . No way of getting anyone’s attention. Although the next morning there was a bell on the bar which was not there the night before .Room quite small basic ok fir one night but no more . Would not recommend here to anyone

Great hotel. Staff were very friendly and helpful. Bar and restaurant are lovely. Great location and grounds.

Great hotel. Staff were very friendly and helpful. Bar and restaurant are lovely. Great location and grounds.

Room was dusty in parts and generally old fashioned.
Room was noisy from other inconsiderate guests.
The room wasn't worth the amount paid and booking direct from the hotels own website was £100 more, which given the hotel isn't justified.
Bar area was comfortable, if slightly in need of an upgrade.
Staff we came across were friendly and helpful, but mostly kept to themselves.
On checkout we weren't asked if we enjoyed out stay as it's the little things that count.
Not much to do in the area either.

Excellent hotel !!!!

We enjoyed our stay at the hotel. The staff was very helpful and friendly. The bar was nice and the breakfasts were very yummy.

Wash hand basin in room cracked, light in bathroom only worked sometimes but reported it so hopefully fixed . Stair carpet quite threadbare. Staff friendly dinner good value for money

What a wonderful atmospheric, historic hotel kept in very good condition and a reminder of the olden day times. Room was spacious, warm and clean and the hotel lounge bar was beautiful to have a drink and relax.

Although I didn’t have the chance to stay at Ben Wyvis Hotel due to a maintenance issue, I was thoroughly impressed with their commitment to customer service. As soon as the problem was realized, they proactively reached out via email and phone to ensure my tour group was accommodated at a nearby property. They took care of all the details, making what could have been a stressful situation completely seamless.

Thanks to their efforts, we stayed at the Highland Hotel, which turned out to be a lovely alternative. Situated at the top of a hill with views overlooking part of the town, it provided a welcoming and comfortable stay. The staff was friendly and helpful, and the included breakfast was a great way to start the day.

While I can’t speak to the experience at Ben Wyvis firsthand, their dedication to ensuring guests were well taken care of speaks volumes about their hospitality. If I ever return to the area, I’d certainly consider staying with them.

Although I didn’t have the chance to stay at Ben Wyvis Hotel due to a maintenance issue, I was thoroughly impressed with their commitment to customer service. As soon as the problem was realized, they proactively reached out via email and phone to ensure my tour group was accommodated at a nearby property. They took care of all the details, making what could have been a stressful situation completely seamless.

Thanks to their efforts, we stayed at the Highland Hotel, which turned out to be a lovely alternative. Situated at the top of a hill with views overlooking part of the town, it provided a welcoming and comfortable stay. The staff was friendly and helpful, and the included breakfast was a great way to start the day.

While I can’t speak to the experience at Ben Wyvis firsthand, their dedication to ensuring guests were well taken care of speaks volumes about their hospitality. If I ever return to the area, I’d certainly consider staying with them.

Truly picturesque town and accommodation. Some renovations welcome in the future. Grand dining room.

Beautiful location and property grounds, hotel is unique and historic. The room was clean and standard - listed as a mountain view but our windows faced a building. The shower water pressure was quite poor and the room was very warm. We ate dinner and breakfast in the restaurant and the food was fair, but coffee was stale.
The staff were lovely.
We don’t regret our stay here, but we probably won’t book here again.

The exterior and grounds were lovely, but the interior was very dated and worn. The staff were friendly and helpful, but breakfast was lacking. All the ingredients but no flavor.

The hotel (though a bit old) is in good condition and good value. Staff are friendly and helpful.

The grounds and building were excellent. The room was very outdated. No air conditioner so made the room hot even in May. The windows don't have any screens so all the bugs (spiders/mosquitoes/etc) come in. Some of the windows were painted shut. The bed was hard and the pillows were flat. Lighting in the room was very dim. Not many USB connections.
The bathroom was renovated in the "four post" room, but still was not up to standard. The tub was so narrow that standing perpendicular your toes will hit the side walls. Water pressure was very low, so showers take even longer.
Carpet in the hallway worn and you can see threads.

Reception staff was helpful and friendly.