Villas HM Paraiso del Mar

Hotels
8.7 (443 reviews)
Avenida Plutarco Elias s/n , Holbox Island , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Maintenance issues
Limited food variety

Categories

Cleanliness
6.78
Issues with a broken sink and sewage smell detracted from the overall experience.
Service
9.75
Staff were described as attentive, kind, and genuinely warm.
Location
9.79
Hotel is in a great location close to town while maintaining a quiet atmosphere.
Room Quality
9.24
Rooms are modern and spacious, but maintenance issues were noted.
Amenities
8.77
While the amenities were good, bike rental process was complicated.
Value for Money
8.23
Food variety under an all-inclusive plan was limited and not up to expectations.
Food and Beverage
7.78
The all-inclusive food options were limited, leading to a disappointing experience.
Overall Experience
9.25
Despite some issues, the stay was enjoyable with beautiful scenery and family fun.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:53

Property Description

Luxurious Beachfront Suites
Located on the pristine beachfront of Holbox Island, HM Villas Paraiso del Mar offers spacious air-conditioned suites equipped with modern amenities like a TV and minibar.

Tropical Gardens and Poolside Bar
The secluded complex boasts lush tropical gardens and an inviting outdoor pool with a poolside bar, perfect for enjoying a cocktail while soaking up the sun or taking a refreshing dip. Guests can also unwind with a relaxing massage upon request.

Delicious Dining and Relaxing Atmosphere
Indulge in fresh seafood and delectable Mexican cuisine at the on-site restaurant, open for breakfast, lunch, and dinner. Cap off your evening with a Mexican or international drink at the lobby bar, creating the perfect ambiance for a memorable stay.

To experience the ultimate blend of luxury and tranquility, book your stay at HM Villas Paraiso del Mar today!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

There is no bank or cash point on the island.

Please note that a Gala Dinner is included in the room rate for stays through December 24th to December 25th and December 31st to January 1st. The rates of the Gala Dinner are based on room type and occupancy confirmed at the time of booking (guests sleeping in extra beds will be charged separately).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 443 reviews
Cleanliness: 6.78
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 9.25
T
Thomas • couple • de
9
2026-06-05 • via Nuitee
K
Khalid • couple • mx
7
Non volevo andarmene. Un vero paradiso
Pros:

La posizione è ottima, sulla spiaggia, anche la colazione è molto fresca, molta deliziosa e con molta varietà, solo il caffè non era buono
La camera bellissima e spaziosa, letto molto comodo. Molta natura sul’albergo,,,, bellissima la struttura

Cons:

Solamente il staff, principalmente la reception, c’era un gruppo in piscina dopo le ore permesse, stavano urlando, ed io ho chiamato tre volte a reception senza che loro facessero niente. C’era troppa sabbia nella camera e ho chiamato perché lavino il pavimento, la donna della pulizia si ha lamentato dicendo che sempre c’è la sabbia, che era impossibile pulirla bene, dopo chiederle di nuovo di lavare il pavimento, l’ha lasciato pulito,,, ma dopo uno scambio sgradevole!
Sembra che ci sia un accordo con reception e i taxi dato che la prima volta insistevano che io avevo richiesto un taxi volevano che lo prendesse quasi per forza, cominciano a parlare prima uno e dopo due e tre facendo pressione. La seconda e più strana è che il giorno di far il check out, abbiamo chiamato un taxi che abbiamo conosciuta, la reception si hanno reso conto, di seguito hanno apparito due taxi e di nuovo il staff dicendo che forse la nostra taxi ha chiamato un altro, e dopo dicendo che costava lo stesso, che prendessimo il taxi che hanno chiamato,,,, dopo che nos ha preso la taxi che abbiamo chiamato, ci ha raccontato che loro fanno queste cose sempre

2026-06-03 • via Nuitee
N
Niko • couple • ch
7
Cons:

Frühstück

2026-05-31 • via Nuitee
R
Rubio Garza • solo_traveller • mx
9
Pros:

El hotel sus instalaciones

Cons:

Que hay cosas q no te explican como horarios de comida y q es hotel libre de humo

2026-05-29 • via Nuitee
K
Kyra • solo_traveller • us
10
2026-05-28 • via Nuitee
M
Milagros Guadalupe • couple • gb
8
2026-05-27 • via Nuitee
S
Santiago • couple • ar
9
Pros:

Great staff and location. With private beach and a lot of trees and nature surrounding the hotel.

Cons:

The bicycles need mantainance and there wasn't the possibility to adjust seat height, very simple and easy to resolve.

2026-05-26 • via Nuitee
L
Leo • couple • us
9
2026-05-26 • via Nuitee
T
Torres • couple • uy
10
Volvería!!
Pros:

Muy buen lugar. Ideal para descansar.
Un hambiete de paz entre sus jardines y pájaros
Excelente personal.

2026-05-23 • via Nuitee
L
Léa • couple • fr
7
Pros:

Tout

Cons:

Nous avons eu des problèmes avec l’eau de la douche durant toute la durée de notre séjour. Je suis allée 3 fois à la réception me plaindre et un technicien venait à chaque fois essayer de réparer le problème. Malheureusement le problème revenait de suite après : plus d’eau, plus de pression et pas d’eau chaude

2026-05-22 • via Nuitee
O
Olvera • solo_traveller • us
10
Pros:

It has a lot of green areas

Cons:

Nothing

2026-05-19 • via Nuitee
R
Rosario • family_with_children • it
10
Location fantastica
Pros:

Location fantastica a pochi passi dal mare

Cons:

Il buffet non era ricco
Carne dura o troppo cotta

2026-05-18 • via Nuitee
M
Milan • solo_traveller • cz
10
2026-05-17 • via Nuitee
L
Laurence • family_with_children • ch
8
2026-05-12 • via Nuitee
A
Abraham Adolfo • couple • ar
9
2026-05-11 • via Nuitee
M
Manfred • solo_traveller • de
6
2026-05-09 • via Nuitee
T
tracey • family_with_children • gb
9
Relaxing, good facilities, clean.
Pros:

Lovely location. Fabulous all inclusive package. Clean room and helpful staff

Cons:

Hotel should have contacted us to tell us that we should get a taxi. The island is a sand island and after rain the roads are flooded. The hotel had informed us we could walk or get a taxi due to the close proximity. However, they should have contacted us to inform us that they had experience rain and the hotel was not accessible via the walking route. Would have saved us stress!

2026-05-07 • via Nuitee
W
Wessel • family_with_children • nl
3
Teleurstellend, maar mensen blijven waarschijnlijk toch wel komen door het eiland en het strand.
Pros:

Strand en de natuur.

Cons:

De beloofde Master Suite had absoluut en totaal geen zeezicht (zelfs niet gedeeltelijk) zoals beloofd en waar ik voor had betaald. Geen excuses en geen uitleg! Onacceptabel.

2026-05-06 • via Nuitee
E
EDUARDO HIRAM • solo_traveller • mx
8
Pros:

Atardeceres

Cons:

Las toallas por ellas hasta recepcion.
todos los servicios cierran a las 6 pm.
No dejan abierto una cta para gastos potenciales.

2026-05-03 • via Nuitee
S
Silvan • solo_traveller • ch
4
Pros:

Der Strand war wunderschön.

Cons:

Es war auf unserer Yucatan-Reise das Hotel, welches am Meisten enttäuscht hat. Wir waren in 9 Hotels.
Betten waren nicht angezogen. Das Fussbad wurde seltener gewechselt als bei anderen. Die Räume waren Dunkel. Es hat nach Urin gerochen. Das Personal in den Restaurants und am Pool war sehr unaufmerksam. Personen mit Voll Inklusiv wurden aufmerksamer bedient. Strandtücher mussten gegen ein Depot Betrag ausgeliehen werden.

2026-05-01 • via Nuitee