Villas HM Paraiso del Mar

Nice hotel, great beach. Staff very attentive and pleasant.

Bell’hotel sulla spiaggia bianchissima di Holbox (un po fuori dal paese ma a 15 minuti a piedi o 5 minuti di taxi).
Camere spaziose e ben arredate, con uno spazio esterno dotato di poltroncine ed amaca ed affacciate sul verde.
Abbiamo apprezzato l’atmosfera rilassata e la prossimità alla spiaggia.
Comoda la possibilità di usufruire della colazione inclusa a buffet e la disponibilità del servizio ristorante a buffet (con prezzi standard per il Messico, anche per il servizio bar ed il mini bar).
Ottimo rapporto qualità prezzo

La habitación estaba muy agradable
Buena ubicación había poca gente

The hotel is great! Not 5 stars but definitely not 3. A solid 4 for what it offers. I’d say is quiet and rustic almost chic. What would make it 4+ stars would be a little more attention to details. 5 star experiences pay obsessive attention to the senses - like all around spotless amenities and rooms. There were some annoyances like paying a refundable deposit for towels- I don’t want to think about towels on vacation. Or ensuring to sign a consumption bill when we paid for all inclusive - I don’t want to think about a bill even when it’s $0 when it’s all inclusive. Additionally, not disclosing taxes on quote, but only learning about it upon arrival was unnecessary. Just disclose full prices taxes included…. The staff was great! Some more authentic and warm than others. Standouts were Jose and Victor by the beach keeping the drinks flowing and Montserrat at the restaurant with the warmest service and authentic caring smile. Don’t skip the massage Lili has magical healing hands and Juliet for Keeping our room tidy and fresh.

Beautiful grounds and villas

Beware: Booked through Expedia, half board (defined by Expedia's terms of service as "Half board normally includes breakfast and either lunch or dinner" here it is ONLY Dinner (couldn't get a refund for this). The manager was rude and staff are clearly unhappy with management. Rooms used to be true suites: 3 stories high... no more, since HM, just normal rooms. We got no warning there was construction on site with noise and dust all day long. Food was barely acceptable.

Large clean rooms, recently revamped

Het huisje zag er vanaf buiten en binnen leuk uit. Echter het bed in de woonkamer was klein en smal.

Friendly staff, comfortable well equipped rooms, great location near beach and close enough to shops in the town. Easy to arrange tours through the hotel itself (although I did not shop around much so I don't know if we got good value or "just" good service). Snack bar menu and drinks were great, All Inclusive service all the way to the beach was great.

La tranquilidad del Hotel. Ambiente relajado.

El trato del personal

La ubicación

La atención todo el personal muy amables y muy céntrico y cómodo

Room 102. #1 the room smells, the day i was leaving (today) the smell is getting worse like sewage. #2 the shower doesn't drain at all. #3 i never had hot water, i thought that was normal cause I never had hot water at a few hotel stays but when my water went out and I reported it, somehow I got hot water. The room is dated as hell, they could at least update the decor or do some murals in the room. It reminds me of the Flintstones.. very dated and old.

Started off our stay with a fairly unpleasant beginning. We were greeted and told that they didn’t have our room- they overbooked. They can put us in a better room for the night, but we will need to move the next day- so essentially, inconveniencing my family as to not inconvenience another family. Mind you, the only differences to the rooms were a 50
Foot walk. We did the hotel the courtesy of obliging without much fuss, but I find out later that they told my husband that we would need to check out at their normal time, and wouldn’t have a room until check in time, putting me and my 2 kids out of a place for 4 hours. A room that we had already paid for. When asked why they would do this, they told my husband that it is just policy. They didn’t even seem to be concerned or apologetic . When I found this out, I asked to speak to the manager- and explained that we did them a favor by being okay with switching rooms mid day, but that it was completely unacceptable to kick me and my family out of a room that we already paid for- as well and completely inhospitable. The gentlemen who was the front desk manager kindly obliged and told us we could stay in our room until our other room was ready. The fact that they didn’t offer this at first is truly mind blowing. The very essence of hospitality was lost to the first two people who checked us in.

Now, the property itself is LOVELY. Amazing part of the beach, great pool and very well maintained. The rooms and beds are comfortable, nothing fancy but we were happy. Unfortunately, the unnecessary “hotel rules” really is holding this place back from being a 4 star experience. The staff are very nice, but you can tell that the hotels policies are not “guest first”. There are many annoying inconveniences that were not even explained to us by the front desk at check -in. We had to figure everything out ourselves. For example, they didn’t tell us the hours of service. They didn’t tell us you need to put a deposit down so you can run a tab throughout your stay- we were literally hunted down to pay for a latte, when they have our room number and our credit card on file. It’s ludicrous and annoying. We also had to ask about beach towels- which you also need to pay a deposit for, lol. Anytime you want a towel you need to give them a card and then return them at the end of the day. My sister asked for a spoon and was told “no,” lol. The drinks by pool take longer than drinks by the beach- I have no Idea their system of ordering but three times I waited 20 minutes! I would never do the all inclusive, but the breakfast had a lot of options- I didn’t think it was great but certainly not bad. The sushi restaurant at the upstairs bar was really great- service lacked but he tried. Go there on your first night if you don’t feel like heading to town.

This spot is beautiful, but is poorly managed by HM. The employees don’t seem well trained and again, it’s just not guest- centered. I wouldn’t stay again, but if you don’t care about their rules, it’s a nice stay.