Comfort Suites Gainesville

Hotels
•
Comfort Suites
6.5 (479 reviews)
1715 North I -35 , Gainesville , US
+1 352-519-0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms (mentioned)
Friendly staff (some positive reports)
Good location
Some guests reported acceptable breakfast quality
Cons:
Serious cleanliness issues (stains, rooms not cleaned)
Maintenance and safety problems (nails in floor, holes, wires, ceiling issues)
Noise in halls (dogs barking, arguing, children running)
Problems with service for some (denied refunds, slow check-in)
Breakfast hours too early on weekends / limited service window

Categories

Cleanliness
3
Multiple reviews report serious cleanliness problems: stains described as urine-like, rooms not cleaned or restocked at check-in, and other hygiene concerns.
Service
8.5
Mixed but often positive: some guests explicitly note very friendly staff, though other reports describe poor customer service, denied refunds, and slow check-in — overall service appears inconsistent but frequently helpful.
Location
9
Location is cited as a clear positive ('La ubicación') and no negative mentions of location were given.
Room Quality
5
Mixed: some guests found rooms spacious, but multiple reports of maintenance issues (holes in walls, nails in floor, non-working refrigerator, toilets not flushing, ceiling problems) lower the rating.
Amenities
3.5
Several safety and amenity failures reported: missing/incorrect smoke detector wiring, holes patched with paper, lack of a working in-room safe, and broken appliances — amenities and maintenance are weak.
Value for Money
7.5
Guests are split: some feel the price/location make it acceptable, while others expected more for the cost; overall perceived value leans slightly positive despite issues.
Food and Beverage
7.5
Mixed feedback: breakfast quality is noted positively by some, but there is a specific complaint about limited weekend breakfast hours; generally acceptable food quality but limited service window.
Overall Experience
8
Highly polarized stays: a few guests report an overall good stay with friendly staff, while several others describe major problems and urge avoidance. The aggregate impression is mixed but leans toward acceptable for some travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Welcome to Gainesville Comfort Suites!

Luxurious Amenities: Indulge in our expansive indoor pool and hot tub, perfect for relaxation. Enjoy modern conveniences like free WiFi, flat-screen cable TV, and in-room microwave and refrigerator.

Fitness and Convenience: Stay fit during your stay at our fully-equipped fitness center. Our 24-hour front desk ensures your needs are always met promptly.

Prime Location: Just 11 minutes from Interstate 2 and close to South Texas College, our hotel is the ideal choice for both leisure and business travelers.

Book your stay at Gainesville Comfort Suites now for a perfect blend of comfort and convenience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 479 reviews
Cleanliness: 3
Service: 8.5
Location: 9
Room Quality: 5
Amenities: 3.5
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 8
D
Donald • couple • us
10
Great stay
Pros:

Comfortable sleeping

Cons:

Nothing

2026-11-06 • via Nuitee
B
Blackwell • couple • us
9
It was great
Pros:

Easy check in
Guy was super pleasant water pressure good
Beds were good

Cons:

Hard to get to because of construction but not your fault

2026-11-05 • via Nuitee
T
Tapia • family_with_children • us
2
Disappointing Experience – Security Deposit Not Returned
Pros:

Swimming pool

Cons:

Disappointing Experience – Security Deposit Not Returned

My experience at Comfort Suites in Gainesville, Texas, was disappointing. I was charged a $100 security deposit on my debit card, and the money has still not been returned.

Guests deserve clear information about when their deposits will be refunded. It is frustrating to complete a stay and still have to wait for your own money.

I hope the hotel resolves this issue promptly. Unfortunately, this experience has affected my trust in the property and my willingness to stay here again.

2026-11-03 • via Nuitee
M
Mottu • family_with_children • us
8
Pros:

The room was spacious.

Cons:

It wasn't quite, dogs were barking, a couple was aguring, kids were running and playing in the hall.

2026-10-29 • via Nuitee
O
Olivia • extended_group • us
7
Over all the stay was good. Very friendly staff.
Cons:

Breakfast could have been a little later on weekends the regular time was from 6-9. I believe on weekends it should be until 10:30 am.

2026-10-26 • via Nuitee
C
catrina • couple • us
10
2026-10-24 • via Nuitee
J
Joshua • couple • us
1
Avoid this hotel at all cost
Pros:

There is nothing good about this property nor the staff

Cons:

Everything about this place is a disaster.

2026-10-23 • via Nuitee
P
Pimentel • family_with_children • us
7
Regular pero para el precio esperaba más
Pros:

La ubicación

Cons:

El desayuno

2026-10-22 • via Nuitee
C
Claudia • solo_traveller • us
10
Pros:

El cuarto y el desayuno

2026-09-14 • via Nuitee
G
geesunit • NONE
2
A negative
Pros:

Poor customer service .. injury caused by nail in hotel floor .. stains on linen urine like in appearance … toilet didn’t not flush bought a plunger… refrigerator did not work lost food…ceiling in lobby caving in…room not cleaned or restocked at check in

2026-07-23 • via Tripadvisor
H
hg10042026 • Business • Lafayette, Lafayette Parish, Louisiana
2
Stay somewhere else!!!
Pros:

Wires hanging where smoke detectors should be!!! Holes in the wall with paper stuffed in them. Did not seep safe and was denied refund. Save your time and money and stay down the road

2026-07-12 • via Tripadvisor
C
Carrie • family_with_children • us
1
Pros:

Nothing

2026-05-25 • via Nuitee
T
tubastew • NONE
6
It’s not for me
Pros:

I don’t care to arrive at a hotel and be asked to pay an incidental (security) deposit. The clerk wanted to charge an additional $100 to my card and when I refused she wanted cash and said $50 or $60 will do. I said security deposit because the next morning I didn’t get my cash deposit back until the clerk went to my room to inspect it.
Also, I don’t care to arrive at a hotel and gave to wait 15 minutes on the desk clerk to show up.

2026-05-11 • via Tripadvisor
D
danyellarcher77 • NONE • Seminole, Texas
10
Overall great hotel
Pros:

The beds were very comfortable. The entire hotel smelled very fresh and clean. The front desk staff was friendly and accommodating.

2026-04-23 • via Tripadvisor
B
bradp432 • Business • Bryant, Arkansas
8
Nice clean hotel
Pros:

This is a good clean hotel. The beds were very comfortable and the pillows were plentiful and fluffy the way I like.

2026-04-12 • via Tripadvisor
Y
ymartinez2026 • Business
2
Customer service
Pros:

Service bad, receptionist not very nice. Took over 30 minutes to get checked in. He didn't even say thank you or inform me about breakfast, WIFI, ect. The AC didn't work, and I called several times with no answer, and they finally turned on an answering machine (which I left a message) they I called on my cell phone and same thing never answered> I'm still waiting for response.

2026-03-10 • via Tripadvisor
D
Debra • family_with_children • us
8
2026-03-04 • via Nuitee
L
loralouloralou • NONE
10
Good stay
Pros:

Good location, clean and reasonable. Breakfast was not very good though. Will stay again when we go that way.

2026-01-21 • via Tripadvisor
T
TotalMobility • Business • San Antonio, Texas
2
Billing Issues
Pros:

Charged on my business credit card 4 separate times and the front desk staff could not tell me what the charges were for. Stated I must call the 1800 number. My technicians drove hours to get on location, and we've never had an issue like this before. We paid online, directly through the hotel and it doesn't state that additional charges will be applied. They could not provide a receipt the morning my technicians checked out. They stayed 1 night. As for the overall Hotel, there's better options. We will not be staying here again, and our sister companies will be advised as well.

2026-01-21 • via Tripadvisor
A
Ann • couple • us
10
Had a very nice stay
Pros:

Nice stay

Cons:

Road construction at entrance

2026-01-20 • via Nuitee