Sonesta Essential Hotel Houston-I-45 Spring

They need to have more options in the breakfast is really too smal

It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.

Beds are uncomfortable.

We had to check out early due to the man in the front being controlling and telling my fiance and myself that we are not allowed to bring in our suitcases with our clothes in it because he said our backpacks which contained our work computers and folders and my purse etc was already brought up stairs. My fiance and I travel for work and we buy and sell antiques. We were supposed to do inventory of some things we have and we planned on doing inventory then bringing them back to our car. Well he said no and he threatened to call the police on us because we wanted our two suitcases with our clothes inside. We had to go out to the car just to get our clothes before we showered. Every time we would come in from work or even a store run he would eyeball us and run out the office door just to stare at us down the hallway to see what we had. He only did this to us, our business partners were livid that inventory wasn’t completed and my work computer that he made me leave in the car I was unable to do any of my work or data entry etc during our stay, the breakfast isn’t hot. It’s cereal and bagels. They are rude and very judgemental.. the first day we were here we used the cart to bring up some stuff like food and our work backpacks, we weren’t in the room for 2 minutes before our room phone rang telling us to bring it back. I was called 5 times within a 10 minute span. I would really like my money back because being harassed isn’t cool. They went in our room and invaded our privacy

We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.

Rooms spacious and clean. Newly remodeled.

Comfort & convenient

The hotel was nice and affordable for the two night stay. The rooms are very nice and clean. The rooms were very spacious as well.

Little disappointed request a crib for baby and didn’t have any and also there was a strong smell like pee in our room

We stayed in room 305, our room was very clean, they are waiting for furnishings to arrive, totally understand with the tariffs happening that things arent finished yet! It will be a great hotel once that happens! Its ideal location to everything. Definitely staying again.. owner Mr Patel and his staff was very attentive to our needs and was very kind!

I didn’t like the fact of I paid for the room online and get to the property and it was a extra 18 dollars and the room was being renovated so it was incomplete things like paint, cleaning, and parking lot had trash and old furniture everywhere

It was under construction and broken

Booked online and ran into problems with that. But the staff was more than patience and worked to figure out the issue. The hotel is being remodeled, so it still had work to be done but the completed part of the hotel we're very nice. There is no smoking and a fine will be applied. But pets are welcomed. There is a security fee that I didn't know about. But the staff lowered it security fee to accommodate us. The staff is really what made the stay nice they had so many problems but they communicated the entire time. I look forward to going back when it's finished being renovated. Weekly rates are also available.

Nice owners/staff. Room was nice & quiet. Theyre new owners making major upgrades to the property. Enjoyed my stay will be back

My grandson was with me, I will not stay there again. The riff raff around the area is bad.

This place was disgusting, we waited like 30 minutes for someone to even come check us in and there was something that looked like s**t on the bathroom walls and hair all over the bed. We left.

I booked for La Quinta, so I was very confused as to why it lead me to a motel 6. After 10 minutes when someone came out to greet me, I asked “is this supposed to be for La Quinta” he responded with “Any pets” and proceeded the check in process. The lobby smelled like food, and both elevator and room reeked of urine. The room was gutted out except for a bed, night stand and tv. Didn’t look like the pictures. So 12 feet of emptyness made it very hard for the room to cool down to 68 from 80. Kept it on high the whole night and still woke up semi cool. Didn’t need any covers. Rodents in the restroom. I would use the excuse that you get what you pay for. But I had a way better experience right across the street for same price. Only gave 2 stars because I didn’t die.

This stay was horrible when I arrived the front desk attendant didn’t greet me at all. He didn’t explwhere my room was I had to find it myself. Then when I got to the room there was a trash can under the sink because the sink was leaking when I turned on the faucet. My second couldn’t get into the room because the front desk guy was being rude and wouldn’t let them in it was an all together horrible experience.

The ac didn’t work properly was dirty stinky with roaches and dog piss all over the floor I had my kids with me also very disappointed

The room had stains on the bed, blankets look like they were from the 70’s. They charged me additional money because they said the rate advertised was wrong. The smell was horrible, TV did not work. We DID NOT stay.