Hilton Garden Inn Gainesville

Greetings!
Firstly, I am a quadriplegic and my wife and I have found Hampton Inn to be the most consistent handicap friendly hotel. Last week we had an appointment at Shands hospital in Gainesville Florida. The Hampton did not have a handicap room available so we booked Garden Inn. Being handicapped it takes us a lot of extra equipment to be able to take showers etc. Our son was with us this trip because my wife is weak from an autoimmune. We got everything to the room and unpacked and assembled the shower chair, bed rail etc when my son noticed a pile of dog poop on the carpet. I called the desk and he reported back there was no housekeeping available - he moved us to another room. Easier said than done for us. To pack up, move and unpack is a lot of effort. In that room unfortunately the bed was at least 6” higher than my chair. We use a transfer board and in the morning after my shower my wife was too weak to make that work. Fortunately my son was there and came to the rescue. He reported to us that his AC didn’t work in his room PLUS we saw another big stain on the carpet. All in all a very unpleasant experience. We won’t be going there again! Btw, I can send pics if you’d like. I contacted Hilton as a courtesy before posting this and no reply!

Las habitaciones

convience of location

Rooms were clean. Staff were very friendly. Great location, next to a shopping center.

Location

I don’t know how to even start by making this review as I’m already emotional. My daughter gave birth to her baby girl at Shands Hospital, we didn’t expect to have an emergency. My precious granddaughter ended up in the Nicu. Since we do not live local, after my daughter’s discharge we started hotel hopping in order to be close to her. The Hilton Garden Inn in Gainesville was our third hotel we stayed at and by far the best in town. From the moment we walked in we were greeted with the most amazing check in. Please know that James was God sent. He embodies the Hilton standards with passion and pride. His gentle tone and concern for my granddaughter was daily. He obviously is genuine and runs the front desk smoothly and efficiently. There wasn’t a day without us being greeted, not a day without asking if we needed anything to just call the front desk. This experience couldn’t have been felt any more of a home feel we needed. Lastly I will also say that everyone else working there took an amazing pride in hospitality. James we absolutely thank you. We will never forget you.

I was there at this Hilton location not as a guest, but in order to attend a training, and the staff there could not have been more attentive and helpful. They went out of there way to accommodate me in every way they could, and they did so with a very polite and cheerful demeanor, something you see rarely these days. They actually looked happy to say "How can I help you". And this means, specifically: Tre' Van, Daniella and Jacob. If you see them, you know that you are in for a good hotel experience. Their supervisor, Sunita, also shared their upbeat and positive disposition. I really recommend this place for the service you will get.

Wonderful stay. Rooms are larger than most. Very clean, staff friendly.

Would definitely stay again.

Confusing finding check in desk! Signage on the Hilton in parking lot would help point in the proper direction.

I paid for a king room, it's been TWICE that I got a double queen, even though I'm checking in at 4pm, very disappointed even more than the receptionist did not even apologized or acknowledge my discomfort. He didn't even say thank you when I got handed my keys! I felt like a nuisance just by asking for what I paid for.

I expected better from Hilton.

No hot water. Expensive. Dated.

😋

Great

Everything was good, thank you!

The hotel is very clean, pet friendly, quiet and it didn’t feel like a hotel. They’re blackout curtains works and the price was really good for what we got.

Need to make sign out in front of hotel brighter. Hard to see