Hampton Inn & Suites Grand Rapids-Airport 28th St

Hotels
•
Hampton Inn
8.9 (297 reviews)
5200 28th Street South East , Cascade , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Convenient shuttle service
Cons:
Tricky location
Carpet cleanliness issues
Smoke smell in one room

Categories

Cleanliness
8.53
Clean and new style in reviews, but noted some issues with carpet cleanliness.
Service
9.5
Staff consistently mentioned as friendly and accommodating.
Location
8.94
Location was good for airport access but tricky to find initially.
Room Quality
8.99
Rooms described as clean and comfortable, but one instance of smoke smell was noted.
Amenities
8.82
Good amenities including breakfast and shuttle service, though there was a concern over extra fees.
Value for Money
8.68
Considered a good deal for the quality and service provided.
Food and Beverage
8.63
Breakfast was highlighted positively, but service times could improve.
Overall Experience
9.1
Overall positive experience with some minor issues that were addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:55

Property Description

Convenient Location
Located near Interstate 96 and Gerald R. Ford International Airport, the Hampton Inn and Suites Grand Rapids Airport-28th Street offers easy access for travelers.

Nearby Attractions
Guests can explore shopping centers, restaurants, and entertainment options in the area, along with various recreational activities like golfing, bowling, and ice skating.

Modern Amenities
Start your day with a complimentary hot breakfast or a workout in the fitness center. Enjoy the indoor swimming pool and stay connected with free Wi-Fi during your stay.

Book your stay at the Hampton Inn and Suites Grand Rapids Airport-28th Street for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.9
Based on 297 reviews
Cleanliness: 8.53
Service: 9.5
Location: 8.94
Room Quality: 8.99
Amenities: 8.82
Value for Money: 8.68
Food and Beverage: 8.63
Overall Experience: 9.1
A
Aimee • couple • us
7
Pros:

Easy location to the MFA Fieldhouse; clean, modern, comfortable

Cons:

1 elevator- out all day :( hard w luggage

2026-05-10 • via Nuitee
M
Matt • couple • us
10
2026-05-06 • via Nuitee
S
Schafer • couple • us
8
Good location for attending college graduation downtown.
Pros:

clean, well maintained room, including bath and shower

Cons:

wiFi did not work following instuctions to connect. Had to get desk staff help and they used promo code to connect our 2 devices.
Breakfast was blah. Not what I expect when paying this amount for overnight.

2026-05-04 • via Nuitee
K
Katherine • couple • us
8
2026-05-03 • via Nuitee
A
Amanda • family_with_children • us
7
Pros:

It was clean and rooms were clean as well.

Cons:

No extra blankets provided for pull out bed

2026-04-30 • via Nuitee
A
Anne • family_with_children • us
10
2026-04-27 • via Nuitee
K
Kristopher • solo_traveller • us
9
2026-04-21 • via Nuitee
T
theonetruejorge • solo_traveller • us
10
2026-04-03 • via Nuitee
T
Theresa • solo_traveller • us
9
2026-04-02 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-03-29 • via Nuitee
K
Kathy • couple • us
10
2026-03-23 • via Nuitee
L
Laura • solo_traveller • us
9
2026-03-23 • via Nuitee
K
Karina • couple • do
9
Good
Pros:

Location

Cons:

“The air conditioner was very noisy and kept cycling on and off frequently. I was unable to sleep through the night

2026-03-23 • via Nuitee
L
Lori • solo_traveller • us
9
2026-03-23 • via Nuitee
K
Kellie • extended_group • us
10
Pros:

Staff was friendly, hotel was very clean & modern. Breakfast was fresh & had a good variety.

2026-03-02 • via Nuitee
P
Paul • couple • us
10
Amaze balls
Pros:

Great staff, clean, great breakfast

2026-02-24 • via Nuitee
P
Palmatier • family_with_children • us
6
Pros:

Staff, pool and lobby area were very nice.

Cons:

The temperature in our room was frigid when we arrived. Wires to the heating unit were laying out and exposed.

2026-01-26 • via Nuitee
E
Ernestine • solo_traveller • us
8
It was last-minute booking due to flight cancellation, but overall, it was a good deal for one night stay
Pros:

Clean. Size of bathroom, modern decor. Shuttle service to the airport.

Cons:

There wasn’t anything I didn’t like

2026-01-20 • via Nuitee
F
Faith • family_with_children • gb
10
Simply wonderful stay in this hotel!
Pros:

Everything! I spent along time looking for the right hotel for me and my teenage daughter on our first trip to USA. Read lots of reviews- had me worried. But my goodness I have never felt so safe and welcomed in this amazing hotel. From the minute we arrived in our huge room - we felt safe. It was quiet in our room and so very comfortable. It had everything we needed and more. We were in room 202- lush room overlooking the pond. We loved it. Huge bed. Staff were so friendly and kind. Breakfast was simple but fine and we enjoyed it each morning. We used the gym and pool. Quiet and lovely. We walked to the shops and restaurants easily, but u need a car to go further. We were sad to leave this lovely place, would love to stay again.

Cons:

Nothing!

2026-01-20 • via Nuitee
M
Mark • couple • us
10
2026-01-19 • via Nuitee