Hampton Inn & Suites Grand Rapids-Airport 28th St

Hotels
•
Hampton Inn
8.1 (189 reviews)
5200 28th Street South East , Grand Rapids , US
+1 616-575-9144

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast
Convenient to airport / quiet location
Clean rooms
Friendly, professional staff (Paige called out)
Spacious rooms
Helpful Hilton Honors/airport shuttle
Cons:
Elevator frequently out of service / accessibility issues
Uncomfortable beds and poor pillows
Room maintenance problems (TV, shower handle, closet, trash under counter)
Pool area dirty and no A/C
Gym lacked cleaning towels
Occasional rude or unhelpful staff interactions

Categories

Cleanliness
8.3
Rooms frequently described as clean and well cared for, though some reports of trash under counter, dirty stairwell and a dirty pool area indicate occasional lapses.
Service
8.6
Multiple mentions of friendly, professional staff (specific praise for Paige and helpful front-desk), but isolated reports of a rude employee and poor handling of accessibility/elevator issues.
Location
8.7
Consistently noted as very convenient for the airport, quiet and well-situated; a few guests called the property somewhat hidden but still convenient.
Room Quality
7.6
Rooms are described as spacious with good lighting and nice showers, but recurring complaints about uncomfortable beds/pillows and some maintenance problems (loose shower handle, closet door, TV issues).
Amenities
7.2
Has gym and pool, but gym lacked cleaning towels and pool/area reported dirty and unconditioned; frequent elevator outages significantly affected accessibility.
Value for Money
8.1
Guests generally felt the stay matched expectations for a Hampton Inn (Hilton Honors recognition noted); no strong price/value complaints were widespread.
Food and Beverage
8
Breakfast was praised by several guests as good, and in-room coffee received positive mention, though a few found the breakfast offerings modest.
Overall Experience
8.3
Overall positive with many recommendations and repeat-stay intent, tempered by accessibility/elevator problems and occasional maintenance/service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located near Interstate 96 and Gerald R. Ford International Airport, the Hampton Inn and Suites Grand Rapids Airport-28th Street offers easy access for travelers.

Nearby Attractions
Guests can explore shopping centers, restaurants, and entertainment options in the area, along with various recreational activities like golfing, bowling, and ice skating.

Modern Amenities
Start your day with a complimentary hot breakfast or a workout in the fitness center. Enjoy the indoor swimming pool and stay connected with free Wi-Fi during your stay.

Book your stay at the Hampton Inn and Suites Grand Rapids Airport-28th Street for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 189 reviews
Cleanliness: 8.3
Service: 8.6
Location: 8.7
Room Quality: 7.6
Amenities: 7.2
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 8.3
D
Debbie • couple • ca
9
2026-10-26 • via Nuitee
F
Fe • couple • us
10
2026-10-26 • via Nuitee
K
Kenneth • couple • us
9
Nice place, good location, good breakfast
Pros:

Good breakfast

2026-10-25 • via Nuitee
V
Vicki • extended_group • us
10
2026-10-22 • via Nuitee
L
Laura • couple • us
9
2026-10-14 • via Nuitee
C
Cathy • couple • us
9
2026-10-14 • via Nuitee
D
Deborah • solo_traveller • us
9
Employee gave great directions on how to get there from airport. Quiet location Slept well thank you
Pros:

The room and bathroom was clean and neat . Lighting was good . Really liked the scent of the soap and lotion. Had a quick coffee in room and was pretty good. Didn’t go to breakfast . My stay wai

2026-10-13 • via Nuitee
P
Patricia Menninga • extended_group • us
8
2026-10-12 • via Nuitee
G
Gerald • couple • us
6
Decent
Pros:

The room was very nice with a lot of space

Cons:

The bed was uncomfortable, and the pillows were ten times worse! I had to ball up my clothes to act as a pillow

2026-10-07 • via Nuitee
D
David • solo_traveller • us
9
2026-09-18 • via Nuitee
A
Alastair • couple • za
10
Awesome
Pros:

Clean, friendly, well situated. Thank You

Cons:

N/A

2026-09-14 • via Nuitee
D
David • couple • us
8
We recommend the Hampton Inn in Grand Rapids near the airport.
Pros:

Everything was great! We like Hampton Inns and this was no exception!

Cons:

It was a nice place to stay, and the location is good although it's in a bit of a hidden spot.

2026-09-10 • via Nuitee
D
Daniel • solo_traveller • us
9
Convenient and clean with professional staff.
Pros:

My stay was a very nice experience. The staff were very professional and the facility was clean and well taken care of. I liked that it was close to the airport and that they provide easy transportation to the airport. I will always stay here during my visits to Michigan. I Especially like that they honored my Hilton honors program.

Cons:

all good!

2026-09-09 • via Nuitee
P
Poe • solo_traveller • us
9
2026-09-07 • via Nuitee
V
Vivian • extended_group • us
9
Very comfortable, we will come again
Pros:

Staff allowed us to check in early, we really appreciated that

2026-09-05 • via Nuitee
T
Tiffany • couple • us
10
2026-08-27 • via Nuitee
K
Kurt • family_with_children • us
10
2026-08-16 • via Nuitee
M
Matteo • solo_traveller • it
8
Pros:

Vicino all’aeroporto. Palestra ben fornita

Cons:

Nella palestra non ci sono le salviette per pulire gli attrezzi dopo l’uso.
L’ascensorista è molto rumoroso e dà l’idea di potersi fermare da un momento all’altro

2026-08-09 • via Nuitee
B
Beryl • couple • us
5
Thank you for providing us a room and ...
Pros:

It was somewhere to stay before our flight out

Cons:

TV would not work, light out, shower handle was loose, trash was not removed under counter at coffee maker and it was full, closet door was not closing..looks like it needed a punch list of work completed. The elevator was not working..

2026-08-04 • via Nuitee
S
Sandra • couple • us
1
Nonexistent
Cons:

The elevator was out of service and there were no first floor rooms. So my husband that needs a walker was unable to stay. The worker at the desk said it was our responsibility to check the website.

2026-07-24 • via Nuitee