Holiday Inn Express and Suites Allentown West by IHG

Hotels
•
Holiday Inn Express
7.7 (332 reviews)
5630 Tilghman Street , Allentown , US
+1 610-530-5545

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good breakfast variety (many guests)
Convenient location off the highway
Pool available
Clean rooms reported by multiple guests
Accommodating front desk and housekeeping
Cons:
Elevator frequently out of service
Traffic/noise from nearby busy road
Inconsistent breakfast quality (some report frozen/disappointing items)
Facility maintenance issues (rippling carpet, dated areas)
Crowded/small breakfast room
Pool over-chlorinated for at least one guest
At least one report of an uncomfortable/old bed
Occasional rude breakfast staff member

Categories

Cleanliness
6.8
Mixed reports: many guests called out clean rooms, but others reported overall dirtiness and hallway carpet issues/tripping hazards.
Service
9.5
Generally very positive: multiple mentions of friendly, helpful and accommodating front desk and housekeeping staff; one report of a rude breakfast attendant.
Location
8.5
Conveniently located off the highway and good as a stopping point, but several guests noted traffic/noise from a busy/fast road nearby.
Room Quality
7.4
Rooms described as clean and comfortable by several guests, though at least one guest reported an old/soft uncomfortable bed.
Amenities
6.6
Pool and breakfast amenities appreciated, but elevator outages, dated facilities, and maintenance issues (rippling carpet, needed repairs) were recurring negatives.
Value for Money
7.7
Standard quality for this hotel tier (not explicitly discussed in reviews).
Food and Beverage
7.2
Breakfast received mixed feedback: several guests praised variety and choices, while others found it disappointing, frozen-tasting, or the dining area overcrowded; one staff attitude complaint noted.
Overall Experience
7.9
Overall mixed-to-positive: many guests had good stays and praised staff and location, but elevator failures, noise and some cleanliness/maintenance problems lowered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Enjoy free Wi-Fi, an indoor pool, and in-room microwave and refrigerator at Holiday Inn Express and Suites Allentown West.

Entertainment at Your Fingertips: Unwind with a 37-inch flat-screen TV with HD and cable channels in each room, complemented by a convenient work desk.

Start Your Day Right: Delight in a hot breakfast with coffee, tea, fresh fruit, and pastries each morning.

Experience leisure and productivity with our fitness center, business center, and laundry facilities. Book your stay at the Holiday Inn Express and Suites Allentown West to explore nearby attractions like Dorney Park and Wildwater Kingdom and the Allentown Golf Course.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABE

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 332 reviews
Cleanliness: 6.8
Service: 9.5
Location: 8.5
Room Quality: 7.4
Amenities: 6.6
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 7.9
M
Mariela • family_with_children • us
10
2026-10-25 • via Nuitee
A
Angel • couple • us
10
Pros:

It was all good

2026-10-23 • via Nuitee
L
Linda • solo_traveller • us
5
Cons:

Loud noise and talking in hall outside my door as they ripped up the hall carpet. It was like they thought the hotel was empty, or didn't care quests might be sleeping or trying to enjoy the stay.

2026-10-21 • via Nuitee
P
PGHDJH • family_with_children • us
9
Pros:

Staff was friendly, breakfast was great nice choices.

2026-10-10 • via Nuitee
M
Marco • family_with_children • ec
10
2026-09-10 • via Nuitee
S
Stacy • family_with_children • us
5
2026-09-09 • via Nuitee
S
Stacy • family_with_children • us
5
2026-09-09 • via Nuitee
B
Brittany • solo_traveller • us
8
2026-08-31 • via Nuitee
P
Pedro • family_with_children • us
10
Fue maravilloso
Pros:

Me encanto el sitio y todo muy Amables todo de maravilla espero volver el año que viene

Cons:

Todo bien y maravilloso el servicio fue muy bueno y amables

2026-08-31 • via Nuitee
R
Roslyn • couple • us
5
2026-08-28 • via Nuitee
D
Deborah • family_with_children • us
8
Pros:

Location good for a stopping point in our trip.

Cons:

The elevator was broken.

2026-08-21 • via Nuitee
S
Still • solo_traveller • us
9
2026-08-17 • via Nuitee
T
Taina • family_with_children • us
6
Pros:

I liked that they had a pool and good breakfast. They had a variety of different breakfast choices.

Cons:

When we arrived to the hotel around 10pm we were notified the elevators were not working. They placed us on the 3rd floor and my mother had trouble getting up and down. I wish we would’ve gotten a notice a head of time and maybe we could have book somewhere else.

2026-08-17 • via Nuitee
A
angela • family_with_children • us
4
We had a good stay just was alot with luggage,kids and no elevator
Pros:

Property was perfect close to dorney. Staff who checked us in was amazing i forgot her name but she is really sweet!

Cons:

Elevator was broken and they could of let us know because i called to ask a couple of questions the day of.

2026-08-16 • via Nuitee
R
Raoul • family_with_children • nl
7
Pros:

Kamer en badkamer waren prima. Beddengoed en matras comfortabel

Cons:

Ontbijt was matig. Teveel mensen voor de hoeveelheid tafels en stoelen. Kwaliteit van het buffet matig.

2026-08-15 • via Nuitee
J
Jeff • family_with_children • us
3
Food and staff are great keep that up! The facility needs updated and repaired.
Pros:

The breakfast, pool, and staff were excellent. They were very nice and accommodating to all our needs. Staff was extremely helpful in getting some missed items and promptly delivered them to our room.

Cons:

Elevator was inoperable. Thecarpet was rippled and not fastened down when going down the hallways and created tripping hazard. The location is right next to a roadways were vehicles were racing up and down the road all night, making it difficult to get any sleep.

2026-08-13 • via Nuitee
O
Oberther • family_with_children • us
10
Pros:

Clean rooms.

Cons:

Small breakfast room.

2026-08-12 • via Nuitee
A
Allen • family_with_children • us
9
2026-08-12 • via Nuitee
J
Judith • couple • us
7
With the exception of the elevator status it was acceptable.
Pros:

Conveniently located. Extremely friendly staff!

Cons:

Considering the elevator was out of order and our room was on the 2nd floor we found this slightly annoying as we are in our seventies. And while climbing the stairs aren’t a problem slupping luggage and belongings up was very inconvenient.

2026-08-10 • via Nuitee
C
CHIU MEI • family_with_children • us
9
Great location and room is clean and comfortable. Will come back
Pros:

Location is right off highway, easy to get there and room is clean.

Cons:

The breakfast was a little disappointing

2026-08-09 • via Nuitee