Hilton Garden Inn New York/Manhattan-Chelsea

Hotels
•
Hilton Garden Inn
8 (5192 reviews)
121 West 28th Street , New York , us
+1 212-564-2181

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inadequate cleanliness
Old room conditions
Poor breakfast quality

Categories

Cleanliness
7.46
Several reviews mentioned that cleaning was inadequate, particularly for old rooms.
Service
9.43
Staff received positive feedback across multiple reviews for being friendly and helpful.
Location
9.47
Numerous reviews highlighted great location near metro and attractions.
Room Quality
7.42
Many complaints about the age and condition of rooms, including outdated furnishings.
Amenities
7.45
Several mentions of inadequate amenities, including slow elevators and the lack of adequate heating.
Value for Money
7.41
Reviews indicated that costs may not align with the service and quality provided.
Food and Beverage
6.96
Multiple reviews criticized the breakfast quality and variety.
Overall Experience
8.43
Overall, guests appreciated their stay despite several issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:45

Property Description

Prime Location in Manhattan

Situated in the heart of Chelsea, the Hilton Garden Inn New York/Chelsea offers easy access to popular attractions like Madison Square Garden and the Empire State Building.

Modern Amenities

Experience comfort and convenience with spacious accommodations equipped with the latest technologies, including free wireless internet access, in-room microwaves, refrigerators, and flat-screen TVs.

Delicious Dining Options

Indulge in a delightful dining experience at the on-site restaurant, serving breakfast to start your day right.

Book now to enjoy a perfect blend of luxury and convenience at the Chelsea Hilton Garden Inn!

Important information:

Guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Guest Reviews

8
Based on 5192 reviews
Cleanliness: 7.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
M
Matteo • family_with_children • it
8
Ottima esperienza a New York.
Pros:

Quartiere silenzioso e tranquillo, vicino ai mezzi pubblici, ottima posizione per visitare il centro della città. Letti comodi e colazione abbondante, pulizia nelle camere e personale gentile.

Cons:

Colazione era solo in parte compresa nel prezzo e bisogna pagare la mancia extra. Ascensori molto lenti. Aria condizionata molto rumorosa.

2026-08-21 • via Nuitee
P
Patricia • solo_traveller • br
6
Deixou a desejar
Pros:

Chuveiro e cama bons

Cons:

Carpete no quarto , luzes que não funcionavam, tudo com cara de velho. Além disso meu quarto ficava ao lado de uma sala de manutenção ou algo do tipo e o barulho de bate aí de porta de manhã era constante. Não conseguia dormir direito

2026-08-21 • via Nuitee
P
paola • couple • it
9
Ideale per vacanza senza pensieri
Pros:

Personale gentile e attento alle esigenze degli ospiti.

Cons:

Gli asciugamani seppur cambiati quotidianamente puzzavano come di catrame

2026-08-21 • via Nuitee
E
Eliza • solo_traveller • pl
5
Cons:

Mały pokój, w godzinach porannych windy zablokowane przez obsługę hotelu. Śniadania - mały wybór, niska jakość produktów, dodatkowo obsługa prosiła o napiwki. Popsuta instalacja wodna w łazience.

2026-08-20 • via Nuitee
C
Caroline • solo_traveller • br
10
2026-08-20 • via Nuitee
J
Jose • solo_traveller • pe
9
2026-08-19 • via Nuitee
G
Giovanni • family_with_children • it
8
Ottima base x visitare NYC
Pros:

Posizione vicino alle principali attrazioni di NYC, standard pulizia ottimi, buona colazione (non inclusa nel prezzo della mia prenotazione), servizi accessori (taxi) validi

Cons:

Stanza un po’ piccola, hotel forse che richiede un po’ di manutenzione

2026-08-19 • via Nuitee
P
peter • family_with_children • br
10
Pros:

Profissionalismo, atenção e iniciativas .

2026-08-19 • via Nuitee
A
Andrea Nail • family_with_children • es
8
Muy buena pero hay cosas que se deben mejorar
Pros:

La ubicación es perfecta, la atención en especial de Eduardo uno de los camareros.

Cons:

El desayuno aunque está incluido es muy básico no hay queso, jamón es decir nada de embutido, ni huevos. Si lo quieres debes pagarlo aparte y es costoso. En la zona hay muchas cafeterías para desayunar y recomiendo reservar el hotel sin desayuno.

2026-08-19 • via Nuitee
E
eleonora • couple • it
7
Un buon soggiorno a Manhattan
Pros:

La posizione è perfetta, a metà circa di Manhattan. Camera pulitissima e spaziosa. La colazione compresa nel prezzo è di certo un plus a Manhattan.

Cons:

Le aree comuni sarebbero da modernizzare, sala colazione un po’ piccola e spesso la mattina devi attendere per sederti. Divanetti rovinati, per essere un Hilton sarebbe decisamente da sistemare. Alcune mattine c’è stata parecchia disorganizzazione al momento della colazione.

2026-08-19 • via Nuitee
S
Sotirios Divopoulos • solo_traveller • gr
7
Pros:

Το προσωπικό του πρωινού είναι καταπληκτικό καθώς και ο κύριος στη φύλαξη αποσκευών.
Κοντά σε σταθμούς μετρό και σε πολλά σημεία ενδιαφέροντος.

Cons:

Το ξενοδοχείο σε πολλά σημεία δείχνει μια κόπωση, χρειάζεται τμηματική ανακαίνιση. Επίσης καλό είναι όταν κάποιος πληρώνει κάτι παραπάνω για δωμάτιο city view να μπορεί να βλέπει έξω και όχι να βλέπει θολωμένα, λερωμένα τζάμια.

2026-08-19 • via Nuitee
D
Dudu • family_with_children • il
8
Pros:

המיקום מדהים,אינטרנט טוב בכל פאתי המלון

Cons:

זרם המים חלש,אין ברז עם צינור שמיועד לשטוף את הגוף והראש לילדים.
בחדר אוכל אין ירקות

2026-08-18 • via Nuitee
E
Eduardo • family_with_children • es
7
Buena estancia en Manhattan
Pros:

Cerca de varias líneas de metro, así como de bastantes opciones de restauración y markets

Cons:

El aire acondicionado de la habitación hacía mucho ruido. No reclamamos en recepción porque no lo usamos mientras dormíamos. Era muy ruidoso

2026-08-18 • via Nuitee
R
Roberto • solo_traveller • it
8
2026-08-18 • via Nuitee
S
Soazig • couple • fr
7
Incroyable découverte de NYC
Pros:

L’emplacement et la fontaine dans l’entrée quand elle était préparée bien fraîche

Cons:

Le bruit de la rue, les fenêtres ne sont pas isolées

2026-08-17 • via Nuitee
L
Laura • solo_traveller • gb
8
2026-08-17 • via Nuitee
M
Milena • family_with_children • pl
8
Pobyt udany.
Pros:

Idealna lokalizacja. Blisko Penn Station i linii metra. Na roku wallgrins, McDonald i inne knajpki i sklepiki. Niedaleko duży Old Navy i trzy piętrowy sklep z przecenionymi ubraniami i nietylko. Pokój nieduży, a sam hotel nie jest najnowszy, ale czysty i wszystko sprawne. W pokoju żelazko i deska do prasowania, mikrofalówka, lodówka i ekspres do kawy. W łazience suszarka, szampon, odżywka, żel pod prysznic, balsam do ciała, żel do mycia rąk. Śniadanie w cenie jak na standardy amerykańskie całkiem dobre. Było pieczywo do wyboru, kilka słodkich wypieków, dżemy, mleko czekoladowe, płatki do mleka, masło orzechowe, jogurty, kremowy serek, soki, świeże pokrojone owoce, jabłka i banany. Oczywiście świeża kawa, herbata, woda i gorąca czekolada. Można było zamówić coś na ciepło z karty za dodatkową opłatą.

2026-08-17 • via Nuitee
G
Gabriela • extended_group • uy
8
Pros:

Cuarto relativamente amplio. Buena limpieza . Cama grande y cómoda

Cons:

Hall un poco viejo. No tenía espacios para estar sin ser fuera de la habitación

2026-08-17 • via Nuitee
M
marco • family_with_children • it
8
Pros:

Tuto bene posizione ottima unica pecca la pulizia non eccellente

2026-08-17 • via Nuitee
J
Jacqui • family_with_children • gb
10
highly recommend - a simple hotel but provided everything which was needed. Great value for money.
Pros:

location was superb - not too busy and perfect to reach every NYC attraction especially as the subway was outside hotel. Herald Square and Times Square all within walking distance; views of the Empire State building as soon as you turned the corner from the hotel; Lovely street with flower shops so not any tourists outside the door; Fabulous room size with microwave and fridge; Sheets changed daily; Breakfast simple but ideal and all included;

Cons:

nothing

2026-08-17 • via Nuitee