Hilton Garden Inn New York/Manhattan-Chelsea

Hotels
•
Hilton Garden Inn
8 (4582 reviews)
121 West 28th Street , New York , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inadequate cleanliness
Old room conditions
Poor breakfast quality

Categories

Cleanliness
7.46
Several reviews mentioned that cleaning was inadequate, particularly for old rooms.
Service
9.43
Staff received positive feedback across multiple reviews for being friendly and helpful.
Location
9.47
Numerous reviews highlighted great location near metro and attractions.
Room Quality
7.42
Many complaints about the age and condition of rooms, including outdated furnishings.
Amenities
7.45
Several mentions of inadequate amenities, including slow elevators and the lack of adequate heating.
Value for Money
7.41
Reviews indicated that costs may not align with the service and quality provided.
Food and Beverage
6.96
Multiple reviews criticized the breakfast quality and variety.
Overall Experience
8.43
Overall, guests appreciated their stay despite several issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:45

Property Description

Prime Location in Manhattan

Situated in the heart of Chelsea, the Hilton Garden Inn New York/Chelsea offers easy access to popular attractions like Madison Square Garden and the Empire State Building.

Modern Amenities

Experience comfort and convenience with spacious accommodations equipped with the latest technologies, including free wireless internet access, in-room microwaves, refrigerators, and flat-screen TVs.

Delicious Dining Options

Indulge in a delightful dining experience at the on-site restaurant, serving breakfast to start your day right.

Book now to enjoy a perfect blend of luxury and convenience at the Chelsea Hilton Garden Inn!

Important information:

Guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8
Based on 4582 reviews
Cleanliness: 7.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
E
Evgenii • extended_group • il
10
Pros:

Новый ремонт, отличное расположение. Тихо. Дружелюбный персонал.

2026-02-14 • via Nuitee
S
Soemy • solo_traveller • es
9
Pros:

La ubicación, limpieza y amabilidad del staff

Cons:

Hacia frío por la ventana de mi habitación, llegamos en plena helada y creo la viga del aire acondicionado transmitía frío. La puerta no cerraba bien

2026-02-14 • via Nuitee
K
Karolina • couple • pl
10
Pros:

Hotel jest w centrum Manhattanu, 8 minut pieszo do stacji Penn Station, 15 minut do Times Square I Empire State Building, metro linia nr 1 na tej samej ulicy. Hotel jest czysty, obsługa uprzejma, śniadanie skromne, ale każdy znajdzie coś dla siebie. Bardzo polecam.

2026-02-14 • via Nuitee
R
Roberto • couple • it
9
Ottimo
Pros:

Posizione, prezzo

Cons:

Bagno pulito ma trascurato

2026-02-13 • via Nuitee
W
Wilson • couple • us
10
Great place!
Pros:

The receptionist who greeted me speaks Spanish, which was great!! 😀

Cons:

I arrived a few minutes before my check-in, and the first receptionist who attended to me ignored me.

2026-02-13 • via Nuitee
H
Hannah Olley • couple • gb
8
Good hotel for the price in a great location!
Pros:

The location was absolutely fantastic - in a great part of Manhattan and mere metres from the Subway station. Also lots of bars, restaurants and shops around!

Cons:

The lifts/ stairways/ public areas were a in a bit of need of updating (but really, who cares about that!) and the heater/ AC system in the room was incredibly loud. But absolutely nothing to put me off staying here again!

2026-02-13 • via Nuitee
J
Jonathan • extended_group • us
10
2026-02-13 • via Nuitee
D
Darren • solo_traveller • gb
10
Pros:

Great location and great staff

2026-02-12 • via Nuitee
F
Fuchs • couple • at
10
2026-02-12 • via Nuitee
W
WENDY • family_with_children • pe
10
Fue genial!
Pros:

Todo excelente

Cons:

Nada

2026-02-12 • via Nuitee
E
Ewa • couple • pl
10
2026-02-11 • via Nuitee
C
Claudia • couple • fr
10
2026-02-11 • via Nuitee
S
sachno • solo_traveller • pl
7
Pros:

Świetna lokalizacja, stacje dwóch linii metra w pobliżu, okolica bezpieczna, sympatyczna i pomocna obsługa, pokój czysty.

Cons:

Przydałoby się dodać cokolwiek niesłodkiego do śniadań, choćby twarożek. Koszmarna klimatyzacja, która wieje w stronę łóżka i strasznie hałasuje. Okna nieszczelne. Pościel tak się elektryzuje, że w nocy potrafią obudzić przeskakujące oskry.

2026-02-11 • via Nuitee
V
valdivies prieto • solo_traveller • us
4
2026-02-11 • via Nuitee
S
Saoirse • solo_traveller • ie
10
2026-02-11 • via Nuitee
C
CHIARA • couple • it
10
Semplice ma buona
Pros:

Il rapporto qualità prezzo oltre le mie aspettative. Posizione comoda per raggiungere le varie zone
Tanta gentilezza da parte dello staff
Camera posta al secondo piano molto carina e comoda
Colazione buona e sala molto pulita e ordinata!
Che dire? Di sicuro ritornerei

Cons:

Tutto ok

2026-02-11 • via Nuitee
M
m soares • couple • br
10
Pros:

Atendimento excelente desde o carregador de .malas, limpeza do quarto diariamente com troca de toalhas e a simpatia das atendentes, a localização excelente.perto dos pontos turísticos e perto das estações do metrô
Foram 8 dias super agradáveis.

2026-02-11 • via Nuitee
I
I-TING • extended_group • tw
10
Pros:

有免費寄行李，離時代廣場不太遠，附近商圈方便

Cons:

廁所有點小

2026-02-10 • via Nuitee
F
Fernando • couple • us
1
2026-02-10 • via Nuitee
J
João Paulo • family_with_children • br
4
Não fico mais nesse hotel.
Pros:

A localização é ótima, a estação 28th st. na esquina é uma ótima opção de deslocamento.

Cons:

O quarto não tem cofre!!! Nem todas as tomadas do quarto funcionam e a manutenção não consegue consertar. A TV perde sinal, é irritante. O atendimento do Front Desk é indiferente, falta gentileza e soluções. Pedimos uma coberta extra e a resposta da camareira foi "não temos cobertor suficiente, desculpe". O hotel não honra a marca Hilton. Por fim, não há segurança de quem sobe os elevadores, quaquer hum pode subir, falta segurança.

2026-02-09 • via Nuitee