Hilton Garden Inn New York/Manhattan-Chelsea

Hotels
Hilton Garden Inn
8 (4582 reviews)
121 West 28th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inadequate cleanliness
Old room conditions
Poor breakfast quality

Categories

Cleanliness
7.46
Several reviews mentioned that cleaning was inadequate, particularly for old rooms.
Service
9.43
Staff received positive feedback across multiple reviews for being friendly and helpful.
Location
9.47
Numerous reviews highlighted great location near metro and attractions.
Room Quality
7.42
Many complaints about the age and condition of rooms, including outdated furnishings.
Amenities
7.45
Several mentions of inadequate amenities, including slow elevators and the lack of adequate heating.
Value for Money
7.41
Reviews indicated that costs may not align with the service and quality provided.
Food and Beverage
6.96
Multiple reviews criticized the breakfast quality and variety.
Overall Experience
8.43
Overall, guests appreciated their stay despite several issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:45

Property Description

Prime Location in Manhattan

Situated in the heart of Chelsea, the Hilton Garden Inn New York/Chelsea offers easy access to popular attractions like Madison Square Garden and the Empire State Building.

Modern Amenities

Experience comfort and convenience with spacious accommodations equipped with the latest technologies, including free wireless internet access, in-room microwaves, refrigerators, and flat-screen TVs.

Delicious Dining Options

Indulge in a delightful dining experience at the on-site restaurant, serving breakfast to start your day right.

Book now to enjoy a perfect blend of luxury and convenience at the Chelsea Hilton Garden Inn!

Important information:

Guests must be 21 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8
Based on 4582 reviews
Cleanliness: 7.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
T
Tochukwu solo_traveller gb
9
2026-03-14 via Nuitee
P
Patricia extended_group pt
10
Comemorando os 18 anos em NY
Pros:

O Hotel fica numa localização ótima, principalmente para quem gosta de facilidade em comércio e cafés. O pequeno-almoço que escolhi era colonial, mas muito saboroso e sempre pedíamos algo a mais. O staff é super profissional e simpático. Sempre atenciosos e interessados a ajudar. Minha filha comemorou aniversário de 18 anos e lhe fizeram surpresas e, na chegada, o quarto com decorações, presentes e bolo. Ainda deram um upgrade e nos colocaram numa suíte com uma vista incrível. Sõ temos elogios e a agradecer todo o carinho. Voltaremos em breve!

Cons:

Nada a apontar. Ficamos satisfeitos com tudo.

2026-03-14 via Nuitee
W
Werner solo_traveller at
4
Pros:

Nice people at breakfast. Continental breakfast included by bpoking at extra charge not many choices. Rooms not Standard very loud throughout the night no protection against work of delivering goods throughout the night
Receptionists not helping much! They refer booking.com is a third Party
No interest to help.No restaurant, no Bar! Overprized self saervice water and beer
Location fine many hotels nearby.may be to look for other choices!not to be recommended although member at hilton honours

2026-03-14 via Nuitee
K
Katie solo_traveller gb
7
For the price I paid it was good value and if I got the room for the same money or less I would stay again but only if i
Pros:

The location for Penn Station and the staff who helped me charge me mobile phone

Cons:

The usb charging points were rubbish. 4 in the bedroom and the ones we tried in the room did not work. The bedroom was cold but I was able to sleep as I used the blanket from the other bed.
The reception was tired and un welcoming. The staff were friendly though.

2026-03-14 via Nuitee
M
Monika couple cz
9
Pros:

Výborná poloha v centru všeho dění, všechno jsme oběhly pěšky. Slušná snídaně na americké poměry.

2026-03-13 via Nuitee
G
German family_with_children ar
7
2026-03-13 via Nuitee
M
Mimi extended_group us
10
Pros:

Hotel was close to subway stations. Made it easy to get around. Staff was friendly & the beds were comfortable.

2026-03-13 via Nuitee
R
rosalyne extended_group gb
7
Staff, price and location-great!- cleanliness, comfort and first impressions-look elsewhere!
Pros:

the location and the staff

Cons:

the size of the rooms, the cleanliness, the comfort and the lack of city view although I booked a room with one

2026-03-13 via Nuitee
J
Jennifer couple us
6
It isn’t the nicest hotel, but you can’t beat the staff and location!!
Pros:

Location and staff were excellent! The fitness center has all the equipment you would need. The microwave was brand new! I loved walking around the corner to Starbucks in the morning, and there is a drugstore on the other corner, and a Whole Foods a few blocks away. Subway is very convenient.
Also. It’s in the flower district - so many wonderful flower shops!

Cons:

It looks like it it is time for renovation. The beds are lumpy, the doors and toilet are scratched up. The bathroom looks old, and the refrigerator does not work consistently and should have a freezer top.

2026-03-12 via Nuitee
A
Antri couple de
8
Very good choice of hotel in the centre of the city
Pros:

Very central to everything! Good value for money and good service ☺️

Cons:

It was a little bit loud sometimes, the soundproofing of the door was not very good.

2026-03-12 via Nuitee
A
alon couple il
10
Pros:

ארוחת הבוקר בינונית - מעבר לזה כל דבר במלון מושלם! מיקום מטורף- צוות מצויין - עזרו לי כשביקשתי להזמין מונית לאישתי לשדה, נוח מאוד בהגעה ברכבת. הכל פשוט מצויין

2026-03-11 via Nuitee
M
Maxximillian extended_group us
2
Not worth it. Better hotels with similar prices around the same area.
Pros:

What did I like? I liked going home to my own bed.

Cons:

Half of the outlets don’t work. I found a plastic water bottle under one of the bed that wasn’t from us. I don’t think they did any sweeping or vacuuming because there were still crumbs on the floor after room serve came in. The beds were uncomfortable. I could feel the springs. The pillows were lumpy and too soft. I was given a two queen bed room when I reserved king bed. It was a big let down, all around.

2026-03-10 via Nuitee
A
Andrea couple it
10
2026-03-09 via Nuitee
M
matilde family_with_children it
8
Pros:

Struttura in ottima posizione e personale molto l’attento alla pulizia della camera che veniva svolta quotidianamente

Cons:

Difficoltà nel comunicare con la struttura a distanza

2026-03-09 via Nuitee
M
Marisol family_with_children cl
7
Buena ubicación y amplitud de habitación
Pros:

Cercanía de la línea 1 del metro, también cerca de la línea NQR.
Tamaño de la habitación es grande para familia de 4, para ser NY.
Tiene farmacia y locales de comida cerca.

Cons:

Algunas personas del lobby eran ariscas, como que te estaban haciendo un favor al atenderte.
Recibieron paquete abierto de Amazon - o lo abrieron ellos - no sé, por lo que faltaban 2 ítems y los demás venían severamente dañados, lo cual realmente fue triste ya que era regalo de cumpleaños de mi hija.

2026-03-09 via Nuitee
L
Lauryne couple fr
10
Excellent séjour sans faute!!
Pros:

Le personnel était vraiment très gentil, toujours à l’écoute et à la recherche de solution pour améliorer notre séjour. Les chambres étaient très spacieuse et très bien équipé avec réfrigérateur, micro-ondes et machine à café. Le lit était d’un confort extraordinaire, ce qui nous a permit de nous reposer comme des rois après de longues journées de marche dans la ville. Le personnel a accepté de nous changer de chambre pour améliorer notre confort, nous sommes passé du 2e au 10e étage sans supplément. La chambre était relativement propre et le ménage était fait tous les jours. Le petit déjeuner était classique, 4 sortes de céréales, café, chocolat ou thé, yaourts, fruits, cottage cheese, plusieurs sortes de pain et bagels. Les plats salés sont à payé en supplément. L’emplacement de l’hôtel est parfait, à 2 minutes de marche de la station de métro pour la ligne 1, et 4 minutes de marche de la station de métro pour les lignes R et W. Il y a un Mcdo au bout de la rue, un 7-Eleven à quelques minutes et la gare de Penn Station qui dessert le NJ Transit pour l’aéroport est à environ 7 minutes de marche. L’hôtel offre un service de bagagerie. Le quartier est plutôt calme, une rue de marchand de fleurs qui est très rassurante. Encore merci pour ce séjour qui défis de loin beaucoup d’hôtel de New York, le rapport qualité prix est impressionnant. Merci au personnel de l’hôtel pour sa gentillesse, sa bienveillance et son adaptabilité à l’accueil des étrangers. Nous avons passé un super séjour, je recommande à 100% votre établissement.

Cons:

Tout était parfait, rien à reprocher.

2026-03-08 via Nuitee
G
Giorgia couple it
7
2026-03-08 via Nuitee
V
vanessa extended_group fr
9
Emplacement idéal
Pros:

L'emplacement est idéal, au coeur de Manathan, mais dans une rue calme, l'hôtel en lui même était très calme durant notre séjour, il y avait pourtant de nombreux occupants. De nombreux commerces sont autour, ce qui permet de prendre des repas à emporter, chambre équipée de Micro ondes, frigo, et machine à café dont les dosettes sont renouvelées quotidiennement. Le métro est tout proche, possibilité de rejoindre de nombreux sites d'intérêt à pieds. La chambre était suffisamment spacieuse pour 4, confortable. La salle de bain, bien équipée en produits d'hygiène. Le petit déjeuner était très correct, produits bons et en quantité, il était très appréciable d'y trouver des fruits frais, nous y avons passé 7nuits. Le personnel était très aimable.

2026-03-08 via Nuitee
D
Danyvilla11 couple mx
10
Pros:

Ubicación inmejorable, staff amable y siempre dispuesto a ayudar, la habitación tenía todo lo necesario, la cama extragrande fue perfecta, cama y almohadas cómodas, microondas, mini fridge, cafetera, artículos de baño, conectores para el teléfono junto a la cama, incluso nos tocó una linda vista. Aseo diario ultra rápido y de calidad. Muy conveniente tener el desayuno incluído, aunque era muy sencillo servía para no salir sin comer algo, un oar de días ordenamos huevos y estuvo muy bien. No hay queja de este hotel, sin duda volveremos.

Cons:

Lo único sería que la calefacción hacía demasiado ruido, pero optamos por prenderla unas horas antes de dormir y la apagamos justo antes de dormir para no escucharla. La habitación se mantuvo a una temperatura aceptable para dormir muy bien.

2026-03-07 via Nuitee
P
Pia couple us
10
2026-03-07 via Nuitee