Mercure Surabaya Grand Miram

Hotels
•
Accor
7.8 (51 reviews)
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189 , Surabaya , ID
62-31-5623000

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Fireplace in lobby
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-11-08 13:52

Property Description

Welcome to Mercure Surabaya Grand Miram, your ultimate retreat in the heart of Surabaya!

Indulgent Spa Experience
Pamper yourself at our exquisite spa, offering revitalizing massages and luxurious facials designed to leave you feeling rejuvenated and refreshed.

Culinary Delights
Savor the international flavors at Trimurti Restaurant or choose from two additional dining venues. Room service is available 24/7, ensuring delectable meals are just a call away!

Endless Recreation
Dive into our stunning outdoor pool, unwind in the hot tub, or energize your body at our health club. With complimentary Wi-Fi and business facilities, we cater to both leisure and corporate travelers alike.

Don't miss the chance to experience unparalleled hospitality — make your reservation at Mercure Surabaya Grand Miram today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 51 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
I
Ina
10
Pros:

Gut

2025-06-04 • via Nuitee
S
Simon
10
SURABAYA OCTOBER 2024
Pros:

Really nice hotel. Rooms are good.

Staff were all really super friendly and helpful.

My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.

2024-11-02 • via Nuitee
A
Antonius • family
8
Pros:

Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.

2024-08-17 • via Nuitee
D
David
8
Pros:

For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.

2024-04-11 • via Nuitee
V
Verified traveler
10
Pros:

tidak disediakan sikat gigi spt hotel lain

2024-03-27 • via Nuitee
M
marijke • partner
8
Pros:

Was oké

2024-03-13 • via Nuitee
D
Dennis
6
Pros:

They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!

2024-03-09 • via Nuitee
M
Michael • partner
6
Pros:

The TV was not working and couldnt get a usb charger / was pretty dark in the room

2023-08-05 • via Nuitee
S
Simon
8
SURABAYA JULY 2023
Pros:

Nice hotel in a good location in Surabaya CBD.

Staff were also very firendly and helpful.

Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.

2023-07-30 • via Nuitee
C
CHUN-WEI
8
平價優質的飯店
Pros:

地點：可。
交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。
硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。
清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。
服務：優，員工訓練有素也積極處理問題。
周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。
網路：可，有提供免費wifi ，速度不錯。
停車場：有。
早餐：豐盛，可選擇是否加早餐。
價格：便宜，CP值高。

2023-07-14 • via Nuitee
V
Verified traveler
6
Dusty Room lacking maintenance
Pros:

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.

2021-10-08 • via Nuitee
S
shingo
4
Pros:

あまり対応よくない

2021-02-22 • via Nuitee
V
Verified traveler
6
Pros:

6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.

2019-05-05 • via Nuitee
V
Verified traveler
8
Pros:

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist

2019-03-14 • via Nuitee
W
Wielanda
8
After all just 👌
Pros:

It was ok
The hotel is old but still nice
Japanese restaurant was very expensive and the ramen noodles not so tasty.

2019-02-09 • via Nuitee
K
KEKWEE
8
Mercure Surabaya review
Pros:

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants

2019-01-25 • via Nuitee
V
Verified traveler
10
Pros:

Nice hotel, decent price, close to downtown, friendly staffs.

2018-10-24 • via Nuitee
V
Verified traveler
8
Pros:

スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。

2018-09-09 • via Nuitee
W
weija
4
泗水美居
Pros:

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。

2018-03-12 • via Nuitee
M
mohamed
8
The hotel is value for money
Pros:

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.

2017-12-28 • via Nuitee