Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice amenities
Cons:
Housekeeping issues
Minor room quality concerns

Categories

Cleanliness
8.26
Multiple reviews mentioned issues with housekeeping and cleanliness.
Service
9.23
Consistently praised across multiple reviews for being friendly and professional.
Location
9.27
Frequently highlighted as a perfect location by multiple reviewers.
Room Quality
8.72
Generally positive sentiments, with some remarks about specific room issues.
Amenities
8.75
Amenities such as the spa were mentioned positively, though with some limitations.
Value for Money
8.71
No specific comments, assumed standard quality for this hotel tier.
Food and Beverage
8.76
Several positive comments regarding restaurant quality.
Overall Experience
8.73
Generally favorable feedback, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:39

Property Description

Luxurious Accommodations
Indulge in 5-star luxury with beautifully decorated guest rooms featuring modern amenities and elegant furnishings. Enjoy the comfort of LCD flat-screen TVs, free Wi-Fi, and Bose Wave radio systems.

Gourmet Dining Experience
Savor exquisite culinary creations at the hotel's gourmet restaurants, including the renowned Le Pressoir d’Argent by Gordon Ramsay. Start your day with a delicious breakfast served in-room or at the generous buffet, and end it with panoramic views from the rooftop bar.

Relaxation and Wellness
Unwind at the 1000m² Spa Guerlain, offering a range of rejuvenating treatments, a fitness center, indoor pool, hammam, and sauna. Don't miss the outdoor terrace with a hot tub, perfect for a tranquil escape.

Experience luxury and comfort in the heart of Bordeaux. Book your stay now!

Important information:

Please note that extra beds and baby cots are not available for the Superior Double rooms.

The Spa is open to children aged 6 and over, from 9.30am to 5.30pm.

Please be aware of the group booking conditions mentioned in the hotel's policies.

Please note that extra beds and baby cots are available for some Suites, subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 45 per day.

Location

Guest Reviews

8.8
Based on 1125 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
M
Matthew • extended_group • us
10
Quality stay. Lovely hotel with great people.
Pros:

People. Service. Location. Luxury.

Cons:

Not much.

2026-07-17 • via Nuitee
E
Edward • family_with_children • ch
8
Nice hotel but overload not built for families
Pros:

Breakfast buffet was great but staff could do better as every day something was forgotten with the order. Drinks also took long time.

Cons:

You need to fight for every service. Had lunch one day onsite and three different waiters forgot my side dish and have to ask for salt and pepper always. Ordered kids desert just plain vanilla ice cream and it arrived with crumble.

2026-07-13 • via Nuitee
A
adrian • couple • gb
7
Disappointed with room for the price
Pros:

Classic building ,friendly staff

Cons:

Booked a city view room
No city view only a view over the second floor internal roof , not ideal

2026-07-12 • via Nuitee
F
Florent • family_with_children • fr
9
Superbe expérience
Pros:

Le personnel très accueillant et agréable
Le spa magnifique
La restauration

Cons:

Rien

2026-07-12 • via Nuitee
M
Matthieu • couple • fr
10
Charmant séjour à refaire ! A très vite !
Pros:

Le personnel d’une correction, amabilité, et est toujours aux petits soins pour nous satisfaire.
Le cadre, l’architecture…le spa, piscine etc très bien entretenue. Le petit déjeuner frais, copieux, avec de nombreuses saveurs.

Cons:

Pour dire quelque chose, le robinet eau froide chaude sont inversés (214).

2026-07-11 • via Nuitee
A
APW2026 • Friends getaway • Brentwood, Borough of Brentwood, Essex, England
2
Fawlty Towers like experience .........
Pros:

Ordering 4 gin and tonics could not have gone any worse. When you're brand stands for service and quality you have to be good on every occasion and this episode was a disaster. We were sat down by the hostess and after a brief wait provided with drinks menus - with no gins! After waiting a lot longer someone came to take our order but we needed gin menus. Another long pause and they arrived. Another long pause and someone took our order. Not too difficult 4 gin and tonics. Another very long pause and no drinks. I called someone over who instead of apologising argued with me! We were over 45 minutes into our stop and nothing! No water no drinks
Because I complained we got some complimentary water and olives but no apology. One hour in. Our drinks arrived - you'd think that was good news. Nope 3 of the 4 drinks were wrong. A catalogue of errors and not really much of a recovery, the waiter mumbled something about a free cocktail as he presented the bill where they had removed the price of the tonics...........
I do not normally do negative reviews but this team needs a wake up call, it was a very poor experience.

2026-07-07 • via Tripadvisor
W
William • couple • gb
9
Perfect place to stay for a holiday in Bordeaux and the surrounding areas
Pros:

Beautiful traditional property, right in the heart of Bordeaux centre! Staff were all extremely friendly and helpful, and great facilities. I’ll definitely be back.

Cons:

Nothing.

2026-07-07 • via Nuitee
A
Aleksandr • couple • ru
10
2026-07-07 • via Nuitee
M
Mariza • solo_traveller • fr
10
2026-07-05 • via Nuitee
H
Henri • couple • be
10
Pros:

Tout était magnifique, le personnel est à la hauteur de l’hôtel
Et sont très très au service de la clientèle
Merci

Cons:

Rien

2026-07-05 • via Nuitee
C
Clive • couple • je
10
2026-07-05 • via Nuitee
8
881lyndam • Couples • Perth, Greater Perth, Western Australia
10
Magnificent
Pros:

We stayed in this hotel for 3 nights in June 2026. It was palatial, and exceptionally beautiful. The rooms were large and superbly clean. Ideally located on the main square and shopping mall, which made it great for shopping for anything - clothes, shoes, supermarkets and restaurants. The hotel restaurant was very good but I recommend walking away from the main square and down the mall where the locals go. There are many smaller squares off the main mall where some very lovely restaurants can be found. The very new and clean trams run straight past this hotel for easy access to all parts of Bordeaux. The staff at this hotel were attentive and extremely friendly and helpful.

2026-07-04 • via Tripadvisor
C
Chatchai • extended_group • th
9
2026-07-02 • via Nuitee
P
philippe • couple • fr
10
2026-06-30 • via Nuitee
C
CASTAGNOLA • solo_traveller • it
9
Pros:

Reception e servizio in camera

Cons:

La brasserie 2 vini in lista assenti dalla cantina. Dovuto cambiare nostra scelta.

2026-06-29 • via Nuitee
I
Ian • solo_traveller • ie
9
Pros:

Early check in , roof top bar, pool

Cons:

Mini bar and sweets not complimentary, like other such hotels.

2026-06-29 • via Nuitee
E
eitnim • Business
4
Very disappointing
Pros:

Over rated and over priced. Rooms badly laid out and dark. Bathroom impractical. You gad to stand in bath to turn on the taps. Charged 40 euro for 8 teabags for the room! No notification of closure of rooftop bar. Staff indifferent .

2026-06-27 • via Tripadvisor
R
RENE • couple • br
9
Otima opçâo
Pros:

Toda a equipe do hotel é muito gentil e eficiente. Localização perfeita.
O Restaurante Le Pressoir d’Argent é magnifico, parabéns!

Cons:

Do chuveiro e da climatização do quarto. Estava muito calor e o ar condicionado não gelava o suficiente.

2026-06-26 • via Nuitee
N
Nihal • solo_traveller • tr
4
Tekrar gitmem!
Pros:

Kınumunu ve vale hizmetini

Cons:

Yemek kokuyordu havalandırma çok yetersiz asansörlerde gidilelecek bölülün adı yazmalıydı ve soğuk personel

2026-06-25 • via Nuitee
J
Juniorm009 • Couples • Miami, Florida
10
Le Grand...oui!
Pros:

Place: This hotel radiates with the classic & chic style of yesteryears, with its warm & refined interior design and atmosphere. From the moment you walk in, staff greet you with welcoming smiles and make the check-in process seamless. There’s a small but adequate lobby for patrons immediately outside the reception area and multiple restaurants on premise. The breakfast restaurant offers an extensive list of food options that should satisfy even the most delicate of palates: think made-to-order omelettes, baked goods (including an assortment of breads), fruits, vegetables, juices, coffee, etc. The gym was a plus, but requires a bit of attention to address some deficiencies (i.e., old equipment and lack of maintenance). There’s a rooftop lounge and bar with plenty of space and a nice view of the city.
Room: The room came with a queen bed, which was very comfortable. There was enough room for luggage and to organize our clothing and items, including a desk for office equipment (laptop). There is also a small area inside and outside the room (i.e., balcony) to stretch your legs. All in all, a well-appointed room with the essential necessities. The only complaint: the shower room, which is a combo shower and bathtub and can be a bit challenging (and slippery) to get in and out of because of the design and restricted space. By the way, the room was located on the 4th floor, which was very quiet.
Service: Almost flawless and very accommodating. The only minor hiccup came during dinner service, where a white wine was served knowingly warm, despite efforts to correct it. Overall, however, the staff was courteous and professional.

2026-06-23 • via Tripadvisor