Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice amenities
Cons:
Housekeeping issues
Minor room quality concerns

Categories

Cleanliness
8.26
Multiple reviews mentioned issues with housekeeping and cleanliness.
Service
9.23
Consistently praised across multiple reviews for being friendly and professional.
Location
9.27
Frequently highlighted as a perfect location by multiple reviewers.
Room Quality
8.72
Generally positive sentiments, with some remarks about specific room issues.
Amenities
8.75
Amenities such as the spa were mentioned positively, though with some limitations.
Value for Money
8.71
No specific comments, assumed standard quality for this hotel tier.
Food and Beverage
8.76
Several positive comments regarding restaurant quality.
Overall Experience
8.73
Generally favorable feedback, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:39

Property Description

Luxurious Accommodations
Indulge in 5-star luxury with beautifully decorated guest rooms featuring modern amenities and elegant furnishings. Enjoy the comfort of LCD flat-screen TVs, free Wi-Fi, and Bose Wave radio systems.

Gourmet Dining Experience
Savor exquisite culinary creations at the hotel's gourmet restaurants, including the renowned Le Pressoir d’Argent by Gordon Ramsay. Start your day with a delicious breakfast served in-room or at the generous buffet, and end it with panoramic views from the rooftop bar.

Relaxation and Wellness
Unwind at the 1000m² Spa Guerlain, offering a range of rejuvenating treatments, a fitness center, indoor pool, hammam, and sauna. Don't miss the outdoor terrace with a hot tub, perfect for a tranquil escape.

Experience luxury and comfort in the heart of Bordeaux. Book your stay now!

Important information:

Please note that extra beds and baby cots are not available for the Superior Double rooms.

The Spa is open to children aged 6 and over, from 9.30am to 5.30pm.

Please be aware of the group booking conditions mentioned in the hotel's policies.

Please note that extra beds and baby cots are available for some Suites, subject to availability.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 45 per day.

Location

Guest Reviews

8.8
Based on 1070 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
A
Amanda • solo_traveller • fr
9
2026-05-16 • via Nuitee
2
24lorraineS • Family • Cary, North Carolina
10
A lovely place to stay in Bordeaux!
Pros:

A lovely eperience! The hotel is beautiful and staff are very helpful and pleasant, especially good with suggestions of where to eat or directions. Perfectly situated as well! Rooms are very well appointed and very comfortable.

2026-05-15 • via Tripadvisor
F
Florian • family_with_children • fr
10
2026-05-15 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Quiet, spacious, very clean room.

Cons:

Too many stairs for an elderly couple, but the room was in a very quiet area.

2026-05-15 • via Nuitee
J
john • couple • bb
9
Very nice hotel in a great location
Pros:

Location and breakfast

Cons:

Room was carpeted,k but changed out on 3rd day

2026-05-13 • via Nuitee
K
Khadir • couple • fr
10
Pros:

Tout

2026-05-12 • via Nuitee
M
Mark • couple • gb
9
2026-05-08 • via Nuitee
L
Luiz Assalve • family_with_children • br
8
dias maravilhosos
Pros:

Hotel agradavel , muito bem localizado

Cons:

nao se aplica

2026-05-06 • via Nuitee
K
Kadir • couple • tr
9
2026-05-05 • via Nuitee
G
gfsc5 • Couples • Perth, Greater Perth, Western Australia
8
IHG member
Pros:

As an IHG member, from another hotel somewhere and sometime, I was a bit surprised by some of our experiences at the hotel. It’s a lovely building with a beautiful location and very nice rooms (based on the one we had).

Our problems started when we arrived from our river cruise before 10am and were told, not surprisingly, our room wasn’t ready. What we were told was that it would be ready by 3pm and they would ring if it was ready beforehand. Our luggage was kept aside in the foyer area. We were back in the area around 1pm and popped into the hotel to see if the room was ready. It wasn’t as housekeeping hadn’t attended to it at that stage, 3 hours after we had arrived. At 2.15 am we were very weary and popped back to check on the room situation. Housekeeping still hadn’t got there so we popped out for a short stroll to cool down. Our luggage was still sitting in the foyer. At 2.45pm we popped back and asked again. Room still not ready so reception rang housekeeping who said 15minutes at the latest (i.e 3pm). We sat in a very small waiting area where there was a fresh drink container. I tried for a drink but it was empty. At 3.10pm I asked again about our room - 10 minutes after the absolute maximum time it would be ready. Not ready but would ring housekeeping! A few minutes later we got our keycards. Almost 5.5hours after we arrived. I’m glad I’m an IHG member! So, we went to our room and waited 15 minutes for our luggage. Nothing so my wife went down to get our carry-on bags and caused chaos because that was the job of staff to deliver bags. I suspect we would still be waiting for them a day later if she hadn’t gone down. But that’s not all. The guy who brought the bags noticed we needed a second suitcase stand and said, I believe, he would ask housekeeping to deliver one. Thirty hours later and were still waiting.

Breakfast in the brasserie was nice but for some reason the young staff members on duty didn’t seem to see our used dishes and fruit juice glasses so they piled up on our table. Collected just as we were about to leave.

We had just arrived from a river cruise where staff service was impeccable. Much different from our experience in the Intercontinental. An exception was a bald headed guy serving in the bar. He was very friendly and, even better, helpful. And proactive.

2026-05-04 • via Tripadvisor
J
Johannes • couple • de
8
2026-05-04 • via Nuitee
C
Catherine • couple • us
10
2026-05-02 • via Nuitee
J
Julian • solo_traveller • us
7
2026-04-30 • via Nuitee
J
john • couple • bb
9
Very nice hotel in a great location
Pros:

Classy, location, great breakfast

Cons:

Carpet in my room

2026-04-29 • via Nuitee
J
Johan • couple • no
10
Meget hyggelig opphold. Kommer tilbake!
Pros:

Utmerket

2026-04-27 • via Nuitee
S
SABA • family_with_children • fr
9
2026-04-27 • via Nuitee
A
Arthur • solo_traveller • fr
10
Pros:

Habitué de cet établissement, j’aime le Cadre les services et la situation

Cons:

Rien

2026-04-25 • via Nuitee
W
WES 1 • couple • fr
7
Good
Pros:

Location was excellent.
Hotel cleanliness excellent.
Staff, very welcoming and helpful.

Cons:

Certain Wines advertised on the wine list but not available to buy as there was no stock of it. Both nights not available.
Breakfast, not worth the money.

2026-04-23 • via Nuitee
S
Sebastián • couple • cl
9
2026-04-14 • via Nuitee
D
Denis • couple • br
10
Pros:

localização perfeita no centro de Bordeaux, quartos ótimos, atendimento excelente.

2026-04-13 • via Nuitee