Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice amenities
Cons:
Housekeeping issues
Minor room quality concerns

Categories

Cleanliness
8.26
Multiple reviews mentioned issues with housekeeping and cleanliness.
Service
9.23
Consistently praised across multiple reviews for being friendly and professional.
Location
9.27
Frequently highlighted as a perfect location by multiple reviewers.
Room Quality
8.72
Generally positive sentiments, with some remarks about specific room issues.
Amenities
8.75
Amenities such as the spa were mentioned positively, though with some limitations.
Value for Money
8.71
No specific comments, assumed standard quality for this hotel tier.
Food and Beverage
8.76
Several positive comments regarding restaurant quality.
Overall Experience
8.73
Generally favorable feedback, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:39

Property Description

Luxurious Accommodations
Indulge in 5-star luxury with beautifully decorated guest rooms featuring modern amenities and elegant furnishings. Enjoy the comfort of LCD flat-screen TVs, free Wi-Fi, and Bose Wave radio systems.

Gourmet Dining Experience
Savor exquisite culinary creations at the hotel's gourmet restaurants, including the renowned Le Pressoir d’Argent by Gordon Ramsay. Start your day with a delicious breakfast served in-room or at the generous buffet, and end it with panoramic views from the rooftop bar.

Relaxation and Wellness
Unwind at the 1000m² Spa Guerlain, offering a range of rejuvenating treatments, a fitness center, indoor pool, hammam, and sauna. Don't miss the outdoor terrace with a hot tub, perfect for a tranquil escape.

Experience luxury and comfort in the heart of Bordeaux. Book your stay now!

Important information:

Please note that extra beds and baby cots are not available for the Superior Double rooms.

The Spa is open to children aged 6 and over, from 9.30am to 5.30pm.

Please be aware of the group booking conditions mentioned in the hotel's policies.

Please note that extra beds and baby cots are available for some Suites, subject to availability.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 45 per day.

Location

Guest Reviews

8.8
Based on 1031 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
S
Sui Ying • family_with_children • gb
9
Pros:

Attentive staff

Cons:

Could have given more options for early arrival

2026-02-12 • via Nuitee
K
Kostiantyn • family_with_children • ua
1
Cons:

Решили отпраздновать моё 30-летие и сняли стандартный номер на двоих. О том, что это особое событие, мы предупредили заранее.
В итоге нам предоставили номер с окнами на коридор самого отеля и стены. При регистрации нам предложили доплатить за улучшение вида из окна, что уже насторожило, при этом нас не предупредили, какой именно вид из окна в нашем номере — по сути, никакого. К тому же окна в номере невозможно полностью открыть или раздвинуть шторы, так как люди проходят из коридора напротив и могут заглянуть.
Отдельный вопрос к отделу маркетинга. Мы хотели узнать, возможно ли организовать фотосессию в стенах отеля, и оставили запрос 23 декабря прошлого года, однако ответ получили только через полтора месяца. Считаю, что для отеля уровня 5 звёзд такой срок ответа абсолютно неприемлем.
Что касается украшения номера: нас ожидала лишь открытка и миниатюрное пирожное.
Отдельного внимания заслуживает мини-бар в номере, который занимает весь холодильник и в целом лишён логики. Ценообразование выглядит оскорбительным — это очевидная попытка выжать максимум из постояльцев, о заботе о клиенте здесь говорить не приходится. Также вызывает вопросы формат предлагаемых товаров: кому нужна маленькая бутылка вина или шампанского? В таком случае лучше не предлагать ничего. Думаю, это также относится к работе отдела маркетинга, который, к сожалению, не адаптирован к современным реалиям и продолжает работать по принципам 2006 года.
Мы были в этом отеле в первый и последний раз, так как он абсолютно не соответствует заявленному уровню сервиса и отношению к гостям.

2026-02-10 • via Nuitee
K
Karolina • couple • fr
9
Excellent hotel & spa!
2026-02-09 • via Nuitee
W
wood2014 • Solo travel • Cheltenham, Cotswolds, England
10
Beautiful comfortable hotel
Pros:

I was fortunate to choose this hotel for my first stay in Bordeaux. From start to finish I could not have asked for a better experience. I was there for 4 nights travelling a a woman on my own. The staff were exceptional and the spa a beautiful space to relax. Sadly I did not eat in their restaurants but did visit the bar and was very well looked after. My room was spacious and immaculately cleaned every day. Special thanks to George the concierge and Romaine front of house who helped with tec assistance. I would recommend this hotel and look forward to returning .

2026-01-29 • via Tripadvisor
L
Lesley • couple • fr
8
Short, comfortable hreat location
Pros:

We were married earlier in the day staff excellent food excellent room facilities very good

Cons:

Room was quite small for the price. Snacks etc in room way over priced

2026-01-27 • via Nuitee
N
Nicemen1 • Couples • Bentveld, North Holland Province
2
Overpriced
Pros:

We came in just for drinks in the hall.
As we are in Bordeaux I asked for a glass bordeaux, and my wife a glass proseco .
We were served with some tasteless peanuts and a few olives. We decided for a second round. The bill was € 68,—.
Travelling all over the world, we are used to hotel prices, but this was extreme expensive.

2026-01-26 • via Tripadvisor
L
Laura • couple • gb
10
Wonderful romantic break in a lovely location.
Pros:

Location, room size, excellent breakfast, spa pool, helpful staff.

Cons:

Mixer shower over bath. Would prefer proper power shower.

2026-01-18 • via Nuitee
O
Oleksandra • couple • ua
10
Pros:

Расположение

Cons:

Кровать, подушки

2026-01-15 • via Nuitee
A
Asuka • family_with_children • jp
10
素晴らしい。ボルドーに行く時にはまた泊まりたいです。
Pros:

スタッフの人たちが皆親切でした。スーツケースを運んでくれたり、名前を覚えてくれて声かけしてくれたり、何も言わずとも快適に過ごせました。

Cons:

シャワーの水圧が弱かった。

2026-01-15 • via Nuitee
F
Frederico • couple • br
10
Excelente embora curta
Pros:

Café da manhã excelente e tivemos um excelente atendimento da atendente Berenice para uma postagem que precisamos fazer urgente. Toda a equipe foi muito gentil e atenciosa.
A localização é excepcional.

2026-01-13 • via Nuitee
D
De Schorlemer • solo_traveller • lu
9
2026-01-12 • via Nuitee
S
Svetlana • couple • ru
10
2026-01-10 • via Nuitee
P
Protravelerusaeuro • Couples
2
DREADFUL SERVICE for a luxury hotel. Go To Caudalie instead!!
Pros:

Sadly, the quality of the service is not matching other 4-5-star hotels or other IC hotels.
Indeed, they ruined a jacket after spilling a couple of beverages on it, which is not the issue, but there was absolutely no follow-through; we had to constantly ask them for an update as of now, they haven't fixed it yet. If you go there, do NOT wear expensive jackets/clothes, as they won't help you if they ruin them! No sense of urgency, of PUTTING the customer first. Go to Caudalie (Pessac Leognan); it is not that far, and there the standards are aligned with what you can expect for the price you pay!!

2026-01-04 • via Tripadvisor
M
Manon • couple • fr
10
Parfait !
Pros:

Tout

Cons:

Rien

2026-01-04 • via Nuitee
D
diana • family_with_children • fr
1
2026-01-03 • via Nuitee
G
Gregory • couple • pf
8
2026-01-01 • via Nuitee
J
Jean Jacques • family_with_children • fr
8
2025-12-30 • via Nuitee
A
Adel • couple • tn
10
Excellent
Pros:

Tout

Cons:

Rien

2025-12-30 • via Nuitee
G
Gregory • couple • pf
8
Très bien
Pros:

L’emplacement et le lieu

Cons:

Pb d’eau chaude

2025-12-29 • via Nuitee
J
jojackson2019 • Couples • London, England
10
Perfection
Pros:

We checked in early this morning and feel compelled to write a review as we have received the very best service since the moment we walked into the lobby.

We arrived on a super early flight and while our room was not ready (why would it be at 9.30am) we were recommended to go to the hotel restaurant for breakfast, which was superb. We were seated at the window overlooking the incredible opera house.

We were warmly greeted at the spa and shown the gym. We are looking forward to using this amenity.

Our room on the third floor is classic French perfection. Gorgeous colours, chic decor and well laid out with a separate small dressing room. Everything is super chic from the Byredo toiletries to the beautiful tapestry walls.

We spent sunset at the rooftop bar, enjoying the views and champagne before heading to dinner. The Opera house is illuminated at night and is stunning.

We cannot wait to see what other delights await in beautiful Bordeaux.

A huge thank you to the Intercontinental staff for a wonderful first day.

2025-12-28 • via Tripadvisor