Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice amenities
Cons:
Housekeeping issues
Minor room quality concerns

Categories

Cleanliness
8.26
Multiple reviews mentioned issues with housekeeping and cleanliness.
Service
9.23
Consistently praised across multiple reviews for being friendly and professional.
Location
9.27
Frequently highlighted as a perfect location by multiple reviewers.
Room Quality
8.72
Generally positive sentiments, with some remarks about specific room issues.
Amenities
8.75
Amenities such as the spa were mentioned positively, though with some limitations.
Value for Money
8.71
No specific comments, assumed standard quality for this hotel tier.
Food and Beverage
8.76
Several positive comments regarding restaurant quality.
Overall Experience
8.73
Generally favorable feedback, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:39

Property Description

Luxurious Accommodations
Indulge in 5-star luxury with beautifully decorated guest rooms featuring modern amenities and elegant furnishings. Enjoy the comfort of LCD flat-screen TVs, free Wi-Fi, and Bose Wave radio systems.

Gourmet Dining Experience
Savor exquisite culinary creations at the hotel's gourmet restaurants, including the renowned Le Pressoir d’Argent by Gordon Ramsay. Start your day with a delicious breakfast served in-room or at the generous buffet, and end it with panoramic views from the rooftop bar.

Relaxation and Wellness
Unwind at the 1000m² Spa Guerlain, offering a range of rejuvenating treatments, a fitness center, indoor pool, hammam, and sauna. Don't miss the outdoor terrace with a hot tub, perfect for a tranquil escape.

Experience luxury and comfort in the heart of Bordeaux. Book your stay now!

Important information:

Please note that extra beds and baby cots are not available for the Superior Double rooms.

The Spa is open to children aged 6 and over, from 9.30am to 5.30pm.

Please be aware of the group booking conditions mentioned in the hotel's policies.

Please note that extra beds and baby cots are available for some Suites, subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 45 per day.

Location

Guest Reviews

8.8
Based on 1113 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
E
eitnim • Business
4
Very disappointing
Pros:

Over rated and over priced. Rooms badly laid out and dark. Bathroom impractical. You gad to stand in bath to turn on the taps. Charged 40 euro for 8 teabags for the room! No notification of closure of rooftop bar. Staff indifferent .

2026-06-27 • via Tripadvisor
R
RENE • couple • br
9
Otima opçâo
Pros:

Toda a equipe do hotel é muito gentil e eficiente. Localização perfeita.
O Restaurante Le Pressoir d’Argent é magnifico, parabéns!

Cons:

Do chuveiro e da climatização do quarto. Estava muito calor e o ar condicionado não gelava o suficiente.

2026-06-26 • via Nuitee
N
Nihal • solo_traveller • tr
4
Tekrar gitmem!
Pros:

Kınumunu ve vale hizmetini

Cons:

Yemek kokuyordu havalandırma çok yetersiz asansörlerde gidilelecek bölülün adı yazmalıydı ve soğuk personel

2026-06-25 • via Nuitee
J
Juniorm009 • Couples • Miami, Florida
10
Le Grand...oui!
Pros:

Place: This hotel radiates with the classic & chic style of yesteryears, with its warm & refined interior design and atmosphere. From the moment you walk in, staff greet you with welcoming smiles and make the check-in process seamless. There’s a small but adequate lobby for patrons immediately outside the reception area and multiple restaurants on premise. The breakfast restaurant offers an extensive list of food options that should satisfy even the most delicate of palates: think made-to-order omelettes, baked goods (including an assortment of breads), fruits, vegetables, juices, coffee, etc. The gym was a plus, but requires a bit of attention to address some deficiencies (i.e., old equipment and lack of maintenance). There’s a rooftop lounge and bar with plenty of space and a nice view of the city.
Room: The room came with a queen bed, which was very comfortable. There was enough room for luggage and to organize our clothing and items, including a desk for office equipment (laptop). There is also a small area inside and outside the room (i.e., balcony) to stretch your legs. All in all, a well-appointed room with the essential necessities. The only complaint: the shower room, which is a combo shower and bathtub and can be a bit challenging (and slippery) to get in and out of because of the design and restricted space. By the way, the room was located on the 4th floor, which was very quiet.
Service: Almost flawless and very accommodating. The only minor hiccup came during dinner service, where a white wine was served knowingly warm, despite efforts to correct it. Overall, however, the staff was courteous and professional.

2026-06-23 • via Tripadvisor
P
Parunakyan • family_with_children • tr
9
2026-06-22 • via Nuitee
P
Peter • solo_traveller • gb
10
2026-06-22 • via Nuitee
H
HRTBT • Couples • Naples, Florida
10
Great choice
Pros:

Perfect location, great breakfast, welcoming, helpful staff. Book a suite if you need/want walk in shower otherwise typical shower tub combo which was too deep for us to manage safely. We brought our problem to front desk staff who addressed it promptly & with great courtesy. While all the staff we encountered (from dining rm to housekeeping to front desk to valets) were helpful & pleasant (even with our abysmal French), Josephine at front desk was particularly outstanding & seemed to inspire those around her. Merci Beacoup

2026-06-20 • via Tripadvisor
M
marinaeH9679WU • Family
2
Disappointing Stay at the Bordeaux Intercontinental
Pros:

Our “suite” was old, ridiculously small, dark and out-of-date in every way. There were virtually no outlets for devices (or for my husband’s breathing machine for which he had to crawl around on the floor to find a place for a plug-in.) The cost of the “suite” - almost $1K a night - was indefensible. (Breakfast was extra). The entire hotel needs to be gutted and modernized. It is depressing, confining and not at the level of IHG hotels.

2026-06-20 • via Tripadvisor
K
Katinka • extended_group • nl
8
Mooie plek op mooie lokatie
Pros:

De kamers

Cons:

Het zwembad achter de Spa
Was ‘s ochtends gesloten
Douchen in een glibber bad

2026-06-19 • via Nuitee
J
jwdurant • Couples • San Francisco, California
2
Far from a 5-Star Experience: Severe Service and Cleanliness Issues
Pros:

Expectations vs. Reality:
I specifically chose the Intercontinental Bordeaux over smaller boutique properties, anticipating that a major brand would offer superior concierge connections and seamless booking for local winery tours. Unfortunately, the property failed to deliver the five-star luxury experience my wife and I were expecting, falling short on almost every front.

Arrival & Accessibility:
First impressions were incredibly poor. We arrived with several bags, and not a single staff member came out to assist us with the stairs leading up to the hotel entrance. After check-in, we still weren't offered a bellman or a luggage cart. This became a major headache when we reached the third floor, which—due to the building's historic layout—requires navigating multiple sets of internal stairs just to reach the room.

Room Condition & Maintenance:
The room was extremely disappointing. It was visibly dirty, with unswept floors and prominent stains all over the draperies. The bedding and overall decor felt very dated and tired.
Furthermore, our shower would not drain. When I called down to have it unclogged, maintenance entered the room while we were out, removed the drain cover, and simply left it off with the issue unresolved. There was absolutely no follow-up from management or housekeeping for the remainder of our stay to ensure the shower was actually functioning.

Concierge & Tour Mishaps:
The concierge service, which was my primary reason for booking, was a disaster. They sent us on an unconfirmed winery tour, resulting in an incredibly awkward situation upon arrival. The owner and on-site guide had no record of our booking, leading to an uncomfortable argument between our driver, the on-site staff, and the owner on the phone. It demonstrated a complete lack of professionalism from the hotel's end. To make matters worse, the concierge and management team never once followed up to apologize for the confusion or the mistake they made with our booking.

Checkout & Departure
To add insult to injury, at checkout I realized I had been overcharged by €40 compared to the originally quoted price for the botched winery tour, forcing me to dispute the bill. When it was finally time to leave, the staff once again failed to offer any assistance with bringing our bags to the curb or calling a cab.

Bottom Line
From the lack of basic porter service to dirty rooms, unprofessional concierge missteps, and zero accountability, this stay was wholly unacceptable for an IHG property of this supposed caliber. I would not recommend it.

2026-06-18 • via Tripadvisor
K
Kenneth • solo_traveller • us
10
An outstanding hotel in the heart of the city
Pros:

Top notch staff and excellent location

Cons:

Everything was great

2026-06-18 • via Nuitee
B
Bassadi • family_with_children • cg
10
Magnifique
Pros:

Tout était OK

Cons:

Tout

2026-06-14 • via Nuitee
M
Marcos • couple • br
10
2026-06-09 • via Nuitee
R
Regina • family_with_children • ru
7
2026-06-07 • via Nuitee
A
Abdalsalam • family_with_children • ly
10
Pros:

All was amizing

2026-06-06 • via Nuitee
T
TRANDAFIR • couple • ro
10
2026-06-05 • via Nuitee
T
thomas • couple • it
10
Pros:

Perfect location

2026-06-05 • via Nuitee
A
Angela • couple • gb
10
Fantastic. Bordeaux exceeded our expectations, amazing friendly people and so much to see and do.
Pros:

We loved everything about this hotel. The staff are amazing, polite and extremely helpful.
Breakfast was wonderful with so much choice. The egg chef was particularly good, he does the most amazing omelettes to your liking. The pool is fantastic and the spa staff were lovely.
We had dinner at Gordon Ramsey’s and although it wasn’t the best taster menu we’ve ever had, it was very nice and the staff were delightful.

Cons:

Nothing.

2026-06-05 • via Nuitee
J
Jeremy • solo_traveller • ae
1
Great location, poor service
Pros:

Location is central and a lot within walking distance

Cons:

Rude staff, lots of the standard amenities for the room need to be asked daily, room cleaning is not done properly at times, air take very long to be done when requested

2026-06-04 • via Nuitee
S
Sukistar • family_with_children • gb
9
Great location and good breakfast - the spa was a bonus, lovely rooms
Pros:

Lovely traditional style rooms and super friendly staff. Concierge was super helpful when asking reccomendations for dinner and check in staff were very professional and welcoming.

2026-06-01 • via Nuitee