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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Pets allowed
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Solarium
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Chapel/shrine
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Lockers
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Toilet with grab rails
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Kid-friendly buffet
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Open-air bath
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Temporary art galleries
Review Highlights
Categories
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Property Description
Artistic Rooms and SPA Living Concept
Experience a unique stay in our Hotel-Museum-Spa, where each of the 132 rooms is a work of art itself. Enjoy the special SPA Living concept in 26 rooms, adorned with local artistic masterpieces and intricate weavings. Contact us directly for personalized room requests to make your stay truly exceptional.
Gastronomic Delights at El Refectorio
Indulge in a culinary journey at El Refectorio, where Chef Mario Enrique Campollo crafts elegant international dishes with a Guatemalan twist. Explore the ever-changing weekend specials and don't miss the exquisite Sunday brunch. Immerse yourself in the rich flavors of Guatemala with our weekend buffet of traditional afternoon snacks.
Wellness Oasis and Cultural Exploration
Relax and rejuvenate in our world-class spa facilities, offering a range of treatments to restore balance in body and mind. Unwind in indoor/outdoor areas, pools, jacuzzis, and saunas, or book a room with direct spa access for an intimate experience. Explore the cultural treasures within our hotel, including six museums and two art galleries, providing a glimpse into Guatemala's rich heritage.
Book now to embark on a journey of art, gastronomy, wellness, and culture at our enchanting Hotel-Museum-Spa.
The Sofa bed and the crib have an extra fee.
Temporary we offer private transportation from the airport to the Hotel and viceversa with and extra charge.
At check in, Client must open credit with the Hotel. Most credit cards are accepted. This credit is independent
A deposit may be required at the property.
Location
Guest Reviews
La comida, el servicio, las áreas verdes, la preservación de las áreas comunes. Es literalmente un museo.
La alfombra de la habitación está muy vieja. El sofá cama de la habitación no es muy cómodo. No recibí respuestas a través de la plataforma de Booking. Tuve que llamar dos veces al hotel para gestionar servicios adicionales.
The room was so comfortable, beautiful, and had all the amenities needed. Our room was close to the dining and was comfortable. Pillows were super comfortable!
More signage to reception. Wandered around for a while trying to find reception and nobody was around to ask.
desayuno demasiado caro, y por lo que paga uno de habitacion pensé que estaba incluido, pero en fin
demasiado caro
Decoración, limpieza, energía
Todo me gustó
El concepto de Antigua Guatemala muy bien representado en este hotel. Me encantó.
Los parqueos del hotel son sumamente estrechos, tengo un vehículo grande y me costo el parqueo con el riesgo de algún golpe de los carros que se parquean a la par al abrir sus puertas.
El exterior y las zonas comunes
La forma como abusaron del depósito ya que la cantidad era de más del 60% del costo de estadía, y 5 días después no he recibido el reembolso
Me gustó mucho la decoración , las habitaciones y la atención .
No me gustó que cobran un depósito demasiado alto y además no aceptan tarjeta de débito , solo de crédito. Si se paga en efectivo el depósito , no se puede pedir nada al cuarto y quitan la llave del bar. Lo molesto es que te dejan esperando mientras van a traer la llave y hacen pasar momentos incómodos en el mostrador. Yo tuve esa experiencia con mis padres de 85 años y no tuvieron ninguna deferencia con ellos sabiendo que eran adultos mayores y que vendían de un largo viaje en carro.
El único inconveniente fue que la piscina estaba sucia
El Hotel es muy bonito, hay muchas cosas que ver en realidad es un museo el área del spa es muy buena y amplio
The hotel is amazing, one can walk around and enjoy the park, ruins and musea, enjoy the food or spend time in the excellent spa facilities.
El ambiente y servicio de todo el personal del hotel
El gimnasio
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