Comfort Suites Shreveport West I-20

Hotels
•
Comfort Suites
7.1 (278 reviews)
6715 Financial Circle , Shreveport , US
+1 318-364-8801

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Fishing
See all facilities

Review Highlights

Pros:
Consistently positive breakfast (fresh, good selection) with helpful breakfast attendant
Friendly and helpful front desk staff in many reports
Convenient location near restaurants and services
Some guests found rooms clean and comfortable
Cons:
No hot water reported multiple times, preventing showers over a stay
Cleanliness issues: stains on sheets, mold in shower curtain, food found in bed
Maintenance failures: broken TV remote, microwave, cable, plugged tub, roof leak, green pool
Management/response issues: general manager unavailable and limited maintenance support
Safety and structural concerns reported (falling-apart hallway, blackened outlet)

Categories

Cleanliness
5
Multiple reports of stained sheets, mold on shower curtain, food in bed and general areas in disrepair — cleanliness is a clear weakness at this property.
Service
9
Front desk agents and the breakfast attendant received positive mentions for helpfulness and kindness; however, management responsiveness (GM absence) was criticized. Overall service interactions were more positive than negative.
Location
9
Several guests praised the convenient proximity to restaurants and helpful location for travelers; location sentiment is consistently positive.
Room Quality
5.2
Rooms had mixed reports: some guests found rooms clean and comfortable, but others reported smells, broken microwave/TV remote, plugged tub, roof leak and visible disrepair — room quality is inconsistent and below average.
Amenities
4.8
Significant amenity failures reported: no hot water across multiple days, green pool, broken hair dryer/iron, cable/TV issues and lack of maintenance personnel — amenities are notably deficient.
Value for Money
6.3
Mixed feelings on value: some found the stay acceptable for the price, others explicitly stated it was not worth what they paid given maintenance and cleanliness issues.
Food and Beverage
8.5
Breakfast was repeatedly described as good, fresh and served with helpful staff (though some items like gravy or sausage availability were occasionally lacking) — F&B is a relative strong point.
Overall Experience
9
Overall impressions vary, but many guests highlighted friendly staff, good breakfast and convenient location; the positives were emphasized often enough to keep the overall experience substantially above the property’s weaknesses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location
Comfort Suites Shreveport West I-20 is strategically situated near popular attractions such as the Louisiana State Museum and Stage of the Stars Music Museum, making it an ideal choice for travelers looking to explore the vibrant city of Shreveport.

Modern Amenities
This 3-star hotel boasts a 24-hour front desk and complimentary WiFi, ensuring guests have a seamless and enjoyable stay. Whether you're here for business or leisure, our modern amenities cater to all your needs.

Outdoor Activities
From fishing to cycling, guests have a variety of outdoor activities to indulge in around the hotel. Experience the beauty of Shreveport while engaging in fun and adventurous pursuits during your stay at Comfort Suites Shreveport West I-20.

Book your stay now at Comfort Suites Shreveport West I-20 for a memorable and convenient experience in Shreveport!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SHV

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 278 reviews
Cleanliness: 5
Service: 9
Location: 9
Room Quality: 5.2
Amenities: 4.8
Value for Money: 6.3
Food and Beverage: 8.5
Overall Experience: 9
D
Demario • couple • us
8
2026-10-08 • via Nuitee
W
Wanda • solo_traveller • us
9
I’ll be back soon. Everything was clean, staff was great. I love Choice . The only hotels I’ll stay
Pros:

Breakfast was good. But the gravy could’ve been better

Cons:

Sunday morning there was no hot water. Comfort Inn gave me a discount for my incovience

2026-09-10 • via Nuitee
M
Maritza • solo_traveller • us
4
Pros:

Its close proximity to food places.

Cons:

No hot water, microwave didnt work in our room, and the room had a smell.

2026-09-09 • via Nuitee
A
Amanda • solo_traveller • us
1
Terrible service and property
Pros:

The breakfast lady was super nice. Our autistic son wanted sausage but there wasn't any made cause they weren't serving it that morning. She went out of her way to make him some sausage for breakfast.

Cons:

There was no hot water in the entire hotel. And the general manager wouldn't come speak to me on Sunday morning just had the front desk person tell me to call Choice. And I was told that she would be in Monday by 8. When I left at 8:45 she still wasn't there. My boyfriend and our son couldn't shower the entire weekend do to the fact of no hot water.

2026-09-08 • via Nuitee
E
Essie • family_with_children • us
10
My stay was comfortable and excellent.
Pros:

The breakfast was fresh and very good, there was enough for seconds if needed. Walking the hall going to your room smells so good and fresh, I loved it...

Cons:

Wish I could have stayed longer.

2026-07-25 • via Nuitee
C
Christy • family_with_children • us
10
2026-07-12 • via Nuitee
P
Pamela • family_with_children • us
4
Not worth the money I paid.
Pros:

I didn't have breakfast and the view from the window was empty buildings.

Cons:

The TV remote volume didn't work and the bed fitted sheet had dark spots on it. The TV remote wouldn't off. The front desk worker helped all she could but she kept stating they did not have a maintenance person.

2026-07-06 • via Nuitee
P
Paul C Miller • solo_traveller • us
7
July 4 stay!! All went well!!!
Pros:

The front desk agent was very nice. Room was nice, clean and cold.

Cons:

Cable to the tv not working. Bath tub stop up.

2026-07-06 • via Nuitee
T
Timmie • family_with_children • us
10
2026-06-23 • via Nuitee
D
Denise • couple • us
7
It was fine. Just stayed one night
Pros:

The location is convenient. The room was comfortable. It was clean and the staff were very nice and helpful.

Cons:

When we checked in , my room was already paid for. When they asked for a cc for incidentals they kept telling me my card was declined. It wasn’t of course but the number they gave me and the expiration of the card were not even mine. The first room had some issues and we had to be moved but after all that it was a good place.

2026-06-20 • via Nuitee
A
Amy • solo_traveller • us
3
Needs attention
Pros:

Location

Cons:

Pool was green, facilities were dirty and in need of repair. Breakfast was less than to be desired and the poor worker in charge of it could barely walk. Front desk staff was not real friendly

2026-06-07 • via Nuitee
K
Kelly • couple • us
5
Alright if u just passing through
Pros:

Nice n clean

Cons:

Nothing worked no blow dryer or the iron

2026-05-28 • via Nuitee
J
Jorge • solo_traveller • us
10
2026-05-26 • via Nuitee
H
Hodgson • family_with_children • us
9
We had a great stay.
Pros:

Breakfast was good. The location was excellent.

2026-05-24 • via Nuitee
J
Jennah • family_with_children • us
1
Won’t stay here again. The place needs to be burned down
Pros:

Nothing

Cons:

There was food in the food out bed. The shower curtain had mold. The wall around the window in the hallway looked as if it was falling apart. The plug in inside the bathroom was black. The roof leaked in the bathroom. The whole place is a safety concern

2026-05-06 • via Nuitee
G
Gamez • solo_traveller • us
5
2026-05-05 • via Nuitee
B
Brenda • couple • us
6
2026-04-13 • via Nuitee
R
Robin • couple • us
5
Pros:

Staff was wonderful

Cons:

Floors were nasty (carpets)

2026-03-09 • via Nuitee
J
Julian • couple • us
10
It will be my spot when I go back to Shreveport
Pros:

Room was very clean and the front desk personnel were friendly and helpful. Breakfast was excellent

Cons:

Great location and was quiet

2026-03-04 • via Nuitee
R
Randy • couple • us
10
. Ok
Pros:

Did not eat

Cons:

Tv it was hard to catch channels

2026-03-02 • via Nuitee