Citrus Hotel Eastbourne by Compass Hospitality

Hotels
•
Independent
7.6 (123 reviews)
King Edwards Parade, Eastbourne, England, BN21 4EB , Eastbourne , GB
44-1242696999

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Street parking
Wheelchair accessible
Elevator
Golfing nearby
Breakfast available (surcharge)
Multilingual staff
See all facilities

Review Highlights

Pros:
Clean Room
Huge Room with Sea View
Cons:
Toilet issues
Poor response to problems

Categories

Cleanliness
5.36
Guest mentioned room not cleaned and no sink plug.
Service
8.33
Most staff were friendly and helpful, though follow-up was lacking.
Location
8.37
The hotel has a sea view, but some rooms claimed to have limited visibility.
Room Quality
7.82
Rooms were described as nice but with some maintenance issues.
Amenities
7.85
Decent breakfast and good facilities, but some items needed attention.
Value for Money
7.31
Paid extra for a sea view which did not meet expectations.
Food and Beverage
7.86
Limited breakfast options with only continental service.
Overall Experience
7.93
Mixed feelings with a general sense of dissatisfaction due to unresolved issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:42

Property Description

Discover the perfect blend of comfort and convenience at Best Western Plus Citrus Hotel Eastbourne, nestled in the vibrant heart of Eastbourne.

Modern Amenities
Stay connected with complimentary wireless internet access throughout the hotel and enjoy a range of amenities including a business center, dry cleaning, and banquet facilities.

Dining Delights
Savor delicious meals at our on-site restaurant or grab a quick snack at the charming coffee shop/café. For those lazy evenings, in-room dining with room service is readily available.

Spacious Guestrooms
Unwind in one of our 50 well-appointed guestrooms featuring flat-screen televisions and private bathrooms. Enjoy daily housekeeping services, along with coffee/tea making facilities for your convenience.

Experience the perfect coastal getaway with attractions just minutes away. Don't miss out—book your stay at Best Western Plus Citrus Hotel Eastbourne today!

Important information:

Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 123 reviews
Cleanliness: 5.36
Service: 8.33
Location: 8.37
Room Quality: 7.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 7.93
A
Anthony James
4
Pros:

No sink plug. Toilet did not flush properly for 3 days, had to use waste bin to pour water down the toilet. Room not cleaned. No proper cooked breakfast.Hotel looking very 'tacky'

2025-09-30 • via Nuitee
H
Helen
10
Pros:

Clean Room. Staff. All good.

2025-09-25 • via Nuitee
S
Sandra
6
Nice rooms but poor response to problems
Pros:

Room was nice but got woke at 5.30am on sunday morning by a sort of loud mechanical sound aporoc every 20 srconds. It was too loud to get back to sleep. Had to dress and go to reception as no-one answering phone. The noise was only on our corridor and i met another couple siffering from it. I had to go to reception 3 times before i was taken seriously, and eventually the manager moved me to a new room, where i caught up with a bit of sleep. Sadly i missed half a day of a 2 day weekend as a result. The manager told me to email.him about it, which i did. No reply so emailed again no reply again. Rude!!!

2025-09-20 • via Nuitee
P
Paula • partner
8
Pros:

Huge room with a sea view, entrance area with wardrobe and a huge bathroom.
Plug and USB sockets by the bed which was handy. Large comfy bed. Nice breakfast included in our rate.
Only downsides were that one of the cupboards in the room had a handle missing and had been screwed shut rather than replacing the handle, and there was a half-drunk bottle of wine in one of the cupboards that did open!

2025-09-14 • via Nuitee
J
John • partner
8
Pros:

Really big room, with seaview. Breakfast selection was ok but note, it is only a Continental breakfast, plus beans, scrambled and hard boiled eggs

2025-09-12 • via Nuitee
E
ellen
6
Pros:

While the place was reasonably nice, we paid extra for a "sea view"...and got placed in the bottom level...which was a half-story BELOW ground level.

Our "sea view" was more of a "knee view"

2025-07-19 • via Nuitee
A
Angela • family
6
Pros:

Quaint hotel on the waterfront. I did recieve an upgrade due to my Best Western membership. The hotel needs additional staff. The front desk person was overwhelmed. The WiFi is horrible. The elevator buttons are missing so you have to stick your finger in to activate. Overall this place needs work.

2025-06-17 • via Nuitee
N
Nadeem • family_with_children
8
Pros:

Great location on the seafront, near the Lifeboat Museum.around 15 minute walk from the pier and the train station.
Ageing hotel facilities but the staff were very helpful.Special mention to Nancy who runs the breakfast service who was brilliant.

2025-06-15 • via Nuitee
N
Nikki
10
Pros:

Great location, right near the sea. staff were so welcoming

2025-06-11 • via Nuitee
N
Nikki
10
Pros:

Great team! Really friendly. hotel rooms are big. highly recommend for business or leisure.

2025-06-10 • via Nuitee
N
Nikki
10
Pros:

Staff welcoming. Great location for the beach

2025-06-05 • via Nuitee
S
Subashini
8
Pros:

Very good. Spacious and clean room with fantastic sea view. Location was excellent too. Managed to find parking right in front of the hotel. Staff was friendly. Water pressure of the shower was good. Breakfast spread didn't have many choices but adequate. Enjoyed our stay.

2025-06-01 • via Nuitee
E
Elena • family_with_children
6
Pros:

Stunning location, beautiful beach.

2025-05-26 • via Nuitee
N
Nikki
10
Pros:

The hotel staff were very welcoming, and the bedroom was very spacious. the staff mad parking really easy, as I called them before, and they gave me all options locally. highly recommend

2025-05-23 • via Nuitee
D
david • partner
8
Pros:

property tired, but clean and staff very good. very noisy outside with beer festival and very loud music

2025-05-23 • via Nuitee
S
Scott
6
Pros:

Breakfast options poor although lady who done breakfast was fantastic ( always singing)
Hotel in general is needing a good renovation all areas looked tired

2025-05-20 • via Nuitee
N
Nicholas
10
Lovely place to stay
Pros:

It was a very clean and tidy place, the staff were very friendly and obliging

2025-05-12 • via Nuitee
H
Hilary
8
Pros:

Comfortable functional room, friendly, helpful staff, parking can be a bit difficult, especially as there was an event on the Western Lawns all weekend, but with perseverance parking can be found and is very cheap, £2.35 for 24 hours when purchased at the hotel. Overall, a relaxing stay.

2025-05-07 • via Nuitee
V
Verified traveler
4
Disappointed
Pros:

The Citrus is in need of updating especially the bedroom. We had a seaview but could hardly see the sea because of the net curtains which were dirty and the bad condensation. There was no bedside lights, an old bed, very bad plastering and peeling and even a cobweb and spider in the window ! Old bath panel. Old spotlight hanging from the celing. What was good though that it was spacious, a new carpet and a walk in shower. Continental breakfast ok...

2025-04-29 • via Nuitee
K
Kevin
2
Poor cleanliness
Pros:

Bathroom toilet had old urine and hair all over it, hand basin dirty. One of the beds had no sheet only duvet on top of yellow stained mattress protector.

2025-04-27 • via Nuitee