Empark Grand Hotel Kunming

Hotels
7.1 (3 reviews)
No.1 Yingbin Road , Kunming , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Cons:
Overcharged
Poor customer service
Non-responsive communication

Categories

Cleanliness
1
Given the lack of specifics about cleanliness in the review, the default lowest rating is assumed due to overall negative sentiment.
Service
1
Customer service is highly unsatisfactory; the guest experienced overcharging and non-responsiveness.
Location
1
There is no indication of the location's quality; however, the bad overall experience influences a low score by default.
Room Quality
1
No specific comments about the rooms were provided, leading to a low rating due to the negative context.
Amenities
1
No specific mention of amenities was included aside from the overall poor experience.
Value for Money
1
The guest expressed explicit concern over being overcharged, indicating very poor value for money.
Food and Beverage
1
No details regarding food and beverage services were mentioned, thus a low rating corresponds with the overall negative review.
Overall Experience
1
The guest's overall experience was bad, as indicated by the headline.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-31 01:44

Property Description

Luxurious Amenities
Empark Grand Hotel Kunming boasts an array of luxurious amenities including an indoor pool, spa centre, fitness centre, tennis court, and even a nightclub for guests to unwind and enjoy.

Convenient Location
Situated just a short distance from major attractions such as Kunming Railway Station and Nanping Street, our hotel offers easy access to the best that the city has to offer.

Culinary Delights
Indulge in a culinary journey at our on-site Chinese and Western restaurants, serving authentic local dishes and international cuisine. Don't forget to grab a drink at the lobby bar for a perfect end to your day.

Experience luxury and convenience at Empark Grand Hotel Kunming. Book now for an unforgettable stay!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KMG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for CNY 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 3 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
• solo_traveller • ie
6
2025-12-12 • via Nuitee
C
Chris • review category business travellers • nl
1
Bad
Cons:

They overcharged me double and I don't get replies on my Email and messenges

2024-10-27 • via Nuitee
F
F. • family with young children • nl
10
Exceptional
2024-05-21 • via Nuitee