Cascade Gardens

Hotels
8.2 (2327 reviews)
175 Lake Street , Cairns , au

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Lovely rooms
Good value for money
Cons:
Housekeeping issues
Unhelpful staff interactions
Old room amenities

Categories

Cleanliness
7.49
Some housekeeping matters were mentioned, including dryer's non-functionality and smoke alarm issues.
Service
7.96
General service standard was adequate, though there were some unhelpful staff interactions noted.
Location
9
The location received multiple praises for being central and close to attractions.
Room Quality
8.15
Rooms were described as spacious and lovely, although some amenities were noted as old.
Amenities
7.98
Facilities like the pool and kitchen were appreciated, but some minor issues did arise.
Value for Money
8.44
Guests found the stay to be a good value compared to other properties.
Food and Beverage
8.19
Not explicitly mentioned in reviews.
Overall Experience
8.36
Overall positive experiences with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:24

Property Description

Luxurious Apartments with Prime Location
Located just 300 metres from the Cairns Esplanade, Cascade Gardens offers a relaxing stay with an outdoor pool, hot tub, and covered barbecue facilities. The apartments feature free Wi-Fi, private balconies, and well-equipped kitchens.

Convenient Amenities and Services
Enjoy air-conditioning, ceiling fans, and a range of complimentary items in the bright and fresh apartments. Relax on the lounge while watching over 35 cable channels on the flat-screen TV. Some apartments even come with full-size fridges and laundry facilities for added convenience.

Personalized Concierge and Tour Services
Benefit from the tour desk's local insights and book exciting trips to the Great Barrier Reef. Let the friendly staff assist you with restaurant recommendations and bar reservations. Don't forget about the guest laundry and luggage storage facilities for a hassle-free stay.

Book your stay at Cascade Gardens Apartments for a memorable Cairns experience.

Important information:

Please note that office hours are:
Monday to Friday 9:00-17:00 pm
Saturday and Sunday 9:00-12:00
If you expect to arrive outside these hours, refer to your Cascade Gardens' booking confirmation.
It includes after-hours check in details.

Please note that there is a 0.5% charge when you pay with a debit card.

Please note that there is a 1.5% charge when you pay with a Visa, Mastercard credit card.

Please note that there is a 1.8% charge when you pay with an American Express credit card.

If you are arriving outside reception opening hours, please read your email confirmation from the property as this contains your night safe code to collect your room key. For further information please contact the property in advance, using the contact details found on the booking confirmation.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for AUD 35 per person per night when using an available extra bed.
    People 12 years old and over stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2327 reviews
Cleanliness: 7.49
Service: 7.96
Location: 9
Room Quality: 8.15
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 8.19
Overall Experience: 8.36
J
Jennifer solo_traveller au
8
Pros:

Proximity to cafes, restaurants and the esplanade was great. The apartment was spacious and clean.

2026-05-16 via Nuitee
D
Dianne solo_traveller au
10
Pros:

Close to city and esplanade. Quiet. Staff friendly, helpful and unobtfusivr.

Cons:

Nothing

2026-05-16 via Nuitee
D
Dale couple au
8
Great location, close to all you need in Cairns
Pros:

Friendly staff, super location only a very short walk to the boardwalk and restaurants.
The bed were very comfortable.

Cons:

The bathroom was a bit dated. We were on the third floor and had to carry our suitcases up as there is no elevator.

2026-05-14 via Nuitee
R
Robert couple au
7
2026-05-14 via Nuitee
R
Rachael solo_traveller nz
7
Pros:

Close to the town centre and waterfront area, with easy parking on site and friendly staff. Good aircon. Decent washing machine, very old dryer that only works for short periods at a time. Wifi mostly OK. Milk/tea/coffee/sugar provided. Cute cat living in the reception area!

Cons:

A few small things that if addressed would make things much better:
You have to pick up shampoo/conditioner at the reception, rather than it being in your room when you arrive - so good luck if you arrive after reception closes! There was no duvet for the bed, only a top sheet and some mink blankets in the wardrobe. They forgot to complete the apparently scheduled service in the middle of my 2 week stay. No cleaning amenities provided aside from dishwashing liquid to wipe down surfaces etc. Need to bring your own laundry powder. The bin in the kitchen would benefit from a lid.
The area is quite noisy with people on the streets yelling at night etc, and there is little soundproofing if others are partying/playing loud music in the complex. If you are wanting somewhere to stay while working, perhaps try a different place.

2026-05-13 via Nuitee
A
Adam couple au
7
2026-05-13 via Nuitee
S
Samantha solo_traveller au
7
Pros:

The staff are nice and there is a really big cat called bruiser.

Cons:

The property is old and could do with some maintenance, but I guess it is priced according.

2026-05-11 via Nuitee
L
lee couple au
7
2026-05-11 via Nuitee
S
Sworup couple au
8
2026-05-11 via Nuitee
B
Brendan solo_traveller au
8
2026-05-11 via Nuitee
M
Mark solo_traveller au
8
Good value and good location
Pros:

Nice unit in good location as was short walk to Esplanade and surrounding area. Secure off street parking.

2026-05-09 via Nuitee
S
Susie solo_traveller au
10
2026-05-09 via Nuitee
P
phillip solo_traveller au
7
2026-05-09 via Nuitee
S
Sim solo_traveller au
2
Very disheartened and disappointed
Pros:

The pool area was very nice.

Cons:

The website makes the rooms look lovely. However, the room I was in was in an extremely poor state of neglect.
Upon arrival, I obtained my key and instructions to my room. The room number was incorrect on their welcome note. Eventually found my room.
Two mornings later I am awoken by a man and lady entering my room at 8am. Apparently their computer system was incorrect and no-one was supposed to be in the room. It took them two days to address the matter which only occurred after I sent them an email asking them to explain. The room, is a disgrace, at a $153 per night. The shower base had missing tiles, the couch had an awful smell (urine). The air-conditioning didn't work. The kitchen tap and shower leaked incessantly. I did approach Sam - Management about these issues to which he had little or no response. I asked if he was aware of the room and the state of disrepair to which he replied I know all of the rooms. Highly disappointed. Poor management and very misleading website. Would not recommend.

2026-05-08 via Nuitee
R
Robert solo_traveller au
4
Maintance Issuez
Pros:

Close to all services

Cons:

A lot of maintenance issues in unit
Bad dripping tap kitchen
Toilet seat loose in bathroom
Shower taps and shower head not working properly-hense very bad water flow
Extremely disappointing and non care by management ?😦

2026-05-08 via Nuitee
S
Sibel couple us
8
Well located apartment, fully equipped
Pros:

This property was very well located—walking distance to the marina and a grocery store. Plenty of options for restaurants and shops in the area. The kitchen was stocked with all the utensils and cookware you need. The room was also very spacious.

Cons:

You can tell the property needs updating, but you have everything you need.

2026-05-08 via Nuitee
D
Dr Duncan Berry solo_traveller au
7
2026-05-05 via Nuitee
L
Leonie solo_traveller at
9
Pros:

Sehr gute Lage, man kann zufuß zur Promenade gehen. Es gibt eine Waschküche im Haus, jedoch nimmt sie nur Münzen (es gibt aber einen Laundromat der Karte nimmt nicht weit entfernt). Gut ausgestattete Küche.

Cons:

Das Zimmer hat am Anfang etwas gestunken, der Geruch ging aber nach ein paar Minuten offenen Fenster wieder weg.

2026-05-04 via Nuitee
I
Ivan couple au
8
2026-05-03 via Nuitee
L
Lucy solo_traveller gb
7
Spacious comfortable rooms but staff not super present.
Pros:

Great rooms and clean

Cons:

Staff never there.

2026-05-03 via Nuitee