Homewood Suites by Hilton London Ontario

Hotels
Homewood Suites by Hilton
8.6 (1007 reviews)
45 Bessemer Road , London , ca

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Breakfast was good
Room was spacious
Cons:
Understaffed
Pool was cold and dirty

Categories

Cleanliness
7.56
Multiple mentions of hair in the room and bathroom, dirty pool area.
Service
8.53
Reports of understaffing and delays at front desk, but staff attempted to assist.
Location
9.57
Standard location for a hotel in London, access to amenities nearby.
Room Quality
9.02
Rooms were mostly clean and spacious, though issues with pillows noted.
Amenities
7.05
Pool was cold and closed unexpectedly, issues with the TV.
Value for Money
9.01
Mixed feelings about pricing given issues encountered during the stay.
Food and Beverage
9.56
Breakfast was positively mentioned.
Overall Experience
8.53
Disappointment due to multiple service and facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:17

Property Description

All-Suite Hotel with Free Amenities:

Providing a variety of free amenities, including grocery shopping services, this all-suite hotel offers all the comforts of home, and is close to Highway 401, area attractions and businesses.

Convenient Features for Guests:

Start the day at the Homewood Suites London Ontario with a free hot breakfast, or prepare a home-cooked meal with in-room fully equipped kitchens. Finish some work in the 24-hour business center, or relax by the swimming pool. Work out in the modern fitness center, then finish the day at the free weekday evening reception.

Nearby Attractions and Businesses:

Only a short distance from the London Ontario Homewood Suites, discover the shops and restaurants at White Oaks Mall, or enjoy the nearby East Park Golf Gardens. The corporate offices of 3M, Kellogg's and Labatt Breweries are also situated nearby.

Book your stay at Homewood Suites London Ontario for a comfortable and convenient experience!

Important information:

Please note guests name must be on the reservation to check in.

Property offers Evening Reception on Wednesdays only.

The pet policy is Nonrefundable

Please note that the property can only accommodate pets with a maximum weight of 34 kg or less.

Please note that pets will incur an additional charge of $105 per stay for 1-4nights.

Please note that pets will incur an additional charge of $175 per stay for 5+ nights.

Please note that a maximum of 2 pets is allowed per booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 1007 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.57
Room Quality: 9.02
Amenities: 7.05
Value for Money: 9.01
Food and Beverage: 9.56
Overall Experience: 8.53
7
709alexeis Solo travel
10
Hotel good. Yay.
Pros:

Conveniently close to London for the convention I was at.
Pleasant and clean, friendly helpful staff, room had a Jacuzzi that relieved me of back pain for the first time in awhile.
Neither expensive nor inexpensive but very good for the price.

2026-07-12 via Tripadvisor
C
coenraadc2016 Business Pretoria, Gauteng
6
Experience at the Hilton Homewood Suites in London
Pros:

This hotel is clean, rooms are spacious and the personnel overall is very helpful.

The only exception is the night staff. If you are in need of help after hours, you will unfortunately find a lack of attentiveness.

2026-07-10 via Tripadvisor
J
jamesonwilslo Family
10
Excellent Stay
Pros:

Our room was spacious, tidy, quiet, and incredibly comfortable in an affordable price. The reception team was friendly and professional, and the breakfast was so good. This hotel is highly recommended.👌

2026-07-09 via Tripadvisor
R
Ryan solo_traveller ca
3
2026-07-09 via Nuitee
D
Davis solo_traveller ca
5
2026-07-09 via Nuitee
M
Melissa solo_traveller ca
10
Pros:

Everything was excellent!

2026-07-08 via Nuitee
M
martinpR5429UH Family
10
Employees who care
Pros:

We stopped in on our way to go to the airport for our honeymoon. We had I initially took a standard room. After discovering electrical issues, Jaivin went above and beyond to upgrade our room and made it that much more special for starting our honeymoon.

After a great night and surprisingly good breakfast, we were offered very cold water bottles after check-out.

The employees made us feel like they cared and that goes without saying that we'd recommend you have a restful place to say on your next visit to London, ON

2026-07-07 via Tripadvisor
R
reamn Family
10
Good stay. Will repeat.
Pros:

Everything was good. Liya and Alen from the morning breakfast were helpful and hospitable. They attended to any concerns or requests. Thank you.

2026-07-07 via Tripadvisor
H
Heidi family_with_children ca
1
I will never stay here again. I booked three rooms for a family getaway and it was very disappointing.
Pros:

Location was fine.

Cons:

Rooms were dirty
Pool was freezing cold - reported it and nothing got done
Staff was unfriendly

2026-07-04 via Nuitee
R
Randy solo_traveller ca
8
2026-07-04 via Nuitee
S
Seevaratnam family_with_children ca
9
2026-07-02 via Nuitee
P
P9863QKalexisf Family
10
5/5 hotel for me would stay here again personally. Rooms are newly renovated& clean! Kind front desk worker
Pros:

Honestly these rooms are very very nice. I actually highly recommend this hotel compared to other ones I've stayed at in London. The rooms were nice and modern newly renovated also a plus is how comfy the beds are there! Jaivin was so kind and helped me out with my husbands service dog and was so accommodating. He was truly so kind and so helpful and for me that makes such a big difference when checking in to a hotel. I've had a lot of experiences staying and hotels and this for me was a 10/10 experience. Thank you to Jaivin for making our time here so nice and comfortable. He was awesome.

2026-07-01 via Tripadvisor
L
Lilly couple ca
10
Cons:

Someone’s dog across the hall would not stop barking

2026-06-27 via Nuitee
R
R7144EXmarcob Business
10
Clean rooms
Pros:

Very welcoming evrything looks very clean and neat, would stay here with my family.

2026-06-24 via Tripadvisor
8
82kayles Business
10
Nice stay
Pros:

It was a good stay. The place was nice and clean.

2026-06-24 via Tripadvisor
C
Carol couple ca
8
Nice Hotel, but needs more up keep.
Pros:

Room was a good size

Cons:

Wonky shower head. We were offered another room, but we declined as we were there only one night. Black mold in shower along grout lines. Disappointing for a 350$ a night room. Still waiting for our final statement to be emailed.

2026-06-21 via Nuitee
M
Michael couple us
10
2026-06-21 via Nuitee
W
W7390GIannac Friends getaway
10
Great experience
Pros:

We had a great experience. The suite was very clean and had everything we could ask for. Bed was very comfortable. Staff was friendly and made sure we had what we needed.

Nice hot breakfast and they were able to accommodate me with gluten free bread.

Nothing negative to report.

2026-06-20 via Tripadvisor
H
Homer solo_traveller ca
6
Pros:

Pool was good. Rooms bed etc good. Staff great.

Cons:

We have stayed here numerous times and liked it very much. Unfortunately we had a main floor room this time and the entire hallway smelled like wet carpet or wet dog. The room itself also smelled. We were only staying one night so didnt bother asking to change as we were tired and just arrived at 8pm

2026-06-19 via Nuitee
4
439AlanC Family Gilbert, Arizona
8
Nice Place
Pros:

Jennifer very helpful getting into our room early.

2026-06-18 via Tripadvisor