Hotel Del Portal, Puebla

Hotels
8.2 (1747 reviews)
Avenida Juan de Palafox y Mendoza 205 , Puebla , mx

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Fire extinguishers
CCTV outside property
Television in common areas
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Friendly staff
Cons:
Small rooms
Poor internet signal
Staff attitude in some instances

Categories

Cleanliness
8.19
Some reviews highlight cleanliness positively, but there are mentions of poor service and bathroom cleanliness issues.
Service
8.66
Generally good service noted, despite some negative comments about specific staff treatment.
Location
9.2
Frequent positive remarks about the convenient location near events and attractions.
Room Quality
7.65
Mixed reviews on room size and ventilation; some rooms were noted as small or poorly ventilated.
Amenities
8.18
Amenities like clean conditions are mentioned, though some expected more.
Value for Money
8.14
Value perceived as fair, considering location and cleanliness.
Food and Beverage
7.19
Mixed feedback on restaurant quality and pricing; some guests preferred outside dining.
Overall Experience
8.36
Positive overall experience with some specific concerns addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Central Location in Puebla
Hotel Del Portal, Puebla is perfectly situated in the heart of the city, making it convenient for guests to explore all that Puebla has to offer. With popular attractions and key points of interest just a stone's throw away, you'll be at the center of it all.

Comfortable Rooms with Modern Amenities
Experience a relaxing stay in our well-appointed guest rooms featuring cozy seating areas, flat-screen TVs, and private bathrooms stocked with complimentary toiletries. The plush bed linens and towels ensure a comfortable and rejuvenating stay for every guest.

Dining and Entertainment Options
Indulge in culinary delights at our on-site restaurant, unwind with a refreshing drink at the bar, or grab a quick bite at the snack bar. Whether you're looking for a full meal or a light snack, we have you covered with our dining and entertainment options.

Book your stay at Hotel Del Portal, Puebla now and immerse yourself in the vibrant culture and hospitality of Puebla!

Important information:

Please note that the property offers rooms and facilities for wheelchairs.

Please note that the parking is only at night from 15:00 to 13:00 of the next day.

Check-in time is from 15:00, no exceptions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MXN 120 per day.

Location

Guest Reviews

8.2
Based on 1747 reviews
Cleanliness: 8.19
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.19
Overall Experience: 8.36
G
Gerson • extended_group • mx
10
Pros:

Ubicación

2026-03-21 • via Nuitee
C
Cab • extended_group • mx
8
2026-03-19 • via Nuitee
D
DAÑADO OFF ROAD • extended_group • mx
10
2026-03-18 • via Nuitee
H
Hernández • couple • mx
10
2026-03-18 • via Nuitee
M
MARIA IVETTE • extended_group • mx
9
Pros:

Ubicación excelente, aunque está justo en el centro no se escucha mucho ruido, tuvimos habitación con balcón. Lo recomiendo

Cons:

La estancia fue corta, no tengo quejas.

2026-03-17 • via Nuitee
G
Gutiérrez Martínez • couple • mx
10
2026-03-16 • via Nuitee
I
isra • extended_group • mx
8
2026-03-16 • via Nuitee
D
Diana Karen • extended_group • mx
10
Pros:

Ubicación y limpieza

2026-03-11 • via Nuitee
A
Alejandro • family_with_children • mx
8
Bien
Pros:

Muy bien, en una habitacion muy reducido el espacio

Cons:

ubicacion

2026-03-09 • via Nuitee
R
R.L • couple • mx
8
Buena ubicación
Pros:

Buenas ubicación, habitación limpia y personal amable

Cons:

La habitación muy pequeña, sin ventana y por lo mismo muy encerrada.

2026-03-08 • via Nuitee
F
Flor • extended_group • mx
10
2026-03-06 • via Nuitee
R
ROSA MARÍA • couple • mx
8
Pros:

La ubicación

2026-02-28 • via Nuitee
S
Sebastian • extended_group • gb
10
Pros:

Location, facilities and staff were great

Cons:

Invoice never received

2026-02-27 • via Nuitee
R
Richard • couple • us
8
Pros:

Location

2026-02-27 • via Nuitee
S
Santiago • couple • mx
10
MUY BUENO CALIDAD-PRECIO
Pros:

LO CENTRICO Y SEGURO

2026-02-26 • via Nuitee
K
Karenn1 • couple • mx
9
Recomendado
Pros:

La ubicación muy buena y en general limpio. Camas cómodas. Agua muy bien y caliente. Lo recomiendo

2026-02-23 • via Nuitee
G
Gustavo • couple • mx
8
Pros:

Muy caliente la habitación

Cons:

Sofocado y caliente la habitación

2026-02-23 • via Nuitee
O
Olivia • extended_group • us
7
2026-02-23 • via Nuitee
F
Federico • extended_group • mx
9
Posibles mejoras.
Pros:

La ubicación.

Cons:

Una de las camas se sentía sumida y toallas viejas y percudidas.

2026-02-22 • via Nuitee
K
Karenn1 • couple • mx
9
2026-02-22 • via Nuitee