Hotel Del Portal, Puebla

Hotels
8.2 (1747 reviews)
Avenida Juan de Palafox y Mendoza 205 , Puebla , mx

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Fire extinguishers
CCTV outside property
Television in common areas
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Friendly staff
Cons:
Small rooms
Poor internet signal
Staff attitude in some instances

Categories

Cleanliness
8.19
Some reviews highlight cleanliness positively, but there are mentions of poor service and bathroom cleanliness issues.
Service
8.66
Generally good service noted, despite some negative comments about specific staff treatment.
Location
9.2
Frequent positive remarks about the convenient location near events and attractions.
Room Quality
7.65
Mixed reviews on room size and ventilation; some rooms were noted as small or poorly ventilated.
Amenities
8.18
Amenities like clean conditions are mentioned, though some expected more.
Value for Money
8.14
Value perceived as fair, considering location and cleanliness.
Food and Beverage
7.19
Mixed feedback on restaurant quality and pricing; some guests preferred outside dining.
Overall Experience
8.36
Positive overall experience with some specific concerns addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Central Location in Puebla
Hotel Del Portal, Puebla is perfectly situated in the heart of the city, making it convenient for guests to explore all that Puebla has to offer. With popular attractions and key points of interest just a stone's throw away, you'll be at the center of it all.

Comfortable Rooms with Modern Amenities
Experience a relaxing stay in our well-appointed guest rooms featuring cozy seating areas, flat-screen TVs, and private bathrooms stocked with complimentary toiletries. The plush bed linens and towels ensure a comfortable and rejuvenating stay for every guest.

Dining and Entertainment Options
Indulge in culinary delights at our on-site restaurant, unwind with a refreshing drink at the bar, or grab a quick bite at the snack bar. Whether you're looking for a full meal or a light snack, we have you covered with our dining and entertainment options.

Book your stay at Hotel Del Portal, Puebla now and immerse yourself in the vibrant culture and hospitality of Puebla!

Important information:

Please note that the property offers rooms and facilities for wheelchairs.

Please note that the parking is only at night from 15:00 to 13:00 of the next day.

Check-in time is from 15:00, no exceptions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs MXN 120 per day.

Location

Guest Reviews

8.2
Based on 1747 reviews
Cleanliness: 8.19
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.19
Overall Experience: 8.36
M
Mariana • solo_traveller • mx
10
2026-04-17 • via Nuitee
S
Salvador • couple • mx
10
2026-04-16 • via Nuitee
E
Erika Ariana • solo_traveller • mx
9
2026-04-14 • via Nuitee
A
Adrian • solo_traveller • mx
7
Pros:

Está muy bien ubicado, el personal muy amable el lugar muy bonito

Cons:

Era una habitación cerca de máquinas había mucho ruido , tuve que mover un poco el colchón y salieron unas casetas usadas no se de quien 😝

2026-04-14 • via Nuitee
M
Mark Tetley • solo_traveller • gb
10
City break
Pros:

Ideal central location just a few yards from the main square. Friendly staff, very spacious and clean rooms. Good TV and a working valuables safe.

Cons:

Nothing all was good

2026-04-14 • via Nuitee
E
ELISA NATALI • solo_traveller • mx
10
Pros:

Ubicacion

2026-04-14 • via Nuitee
M
MARIA ELENA XIMENA • family_with_children • mx
10
Pros:

excelente ubicación para llegar
buen lugar para estar en familia

2026-04-13 • via Nuitee
D
Dulce • family_with_children • mx
10
Pros:

La ubicación es inmejorable

2026-04-13 • via Nuitee
C
Consebida Saucedo • solo_traveller • mx
8
2026-04-12 • via Nuitee
M
Mariel • extended_group • mx
6
Pros:

La ubicación es perfecta, la atención de botones excelente, el edificio muy bonito

Cons:

Las habitaciones un poco incómodas, como muy apretadas. La señal de wifi muy baja, no llegaba bien a la habitación. Falta de comunicación en recepción nos hizo cambiar de habitación sin ser necesario.

2026-04-07 • via Nuitee
M
Maria del Pilar • couple • mx
7
Bien sin más comentarios.
Pros:

No incluía desayuno

Cons:

Nos pudieron en una habitación sin vista a la calle, cobraron extra por mi nieta pero no nos dieron toalla extra y tampoco contaba con secadora de pelo.

2026-04-06 • via Nuitee
R
Raúl • family_with_children • mx
8
Suficiente
Pros:

Su ubicación

Cons:

Colchones demasiado blandos en los contornos, Demasiado ruido en los pasillos y no había estacionamiento

2026-04-06 • via Nuitee
J
Juan Carlos • couple • co
9
Buena opción
Pros:

Excelente ubicación y cómodo.

Cons:

Debería tener un pequeño refrigerador en el cuarto, de resto excelente

2026-04-06 • via Nuitee
S
Silva • extended_group • mx
10
Pros:

El lugar, la calidez con que te reciben, la ubicación.

2026-04-05 • via Nuitee
G
Gilberto Antonio • family_with_children • sv
9
Excelente
Pros:

La ubicación es excelente
El acceso a las principales atracciones del centro es fácil
La amabilidad del personal es notoria
Las instalaciones son acogedoras
Las opciones del restaurante son atractivas

Cons:

La cama de la habitación es muy pequeña.
La ducha del baño es incómoda

2026-04-02 • via Nuitee
M
MARIA DE LOURDES • couple • mx
10
Pros:

Ubicación justo frente al zócalo

2026-04-02 • via Nuitee
B
Betania • couple • fr
6
Pros:

Le placement

Cons:

Le lit n'était pas propre

2026-03-25 • via Nuitee
D
Dulce • extended_group • mx
9
Pros:

La ubicación y la atención del personal

Cons:

Los muebles del cuarto, el baño

2026-03-25 • via Nuitee
R
Ruiz • family_with_children • mx
8
2026-03-23 • via Nuitee
R
REMIGIO • family_with_children • es
8
Agradable y cómoda para desplazarse.
Pros:

La ubicación y que el personal de recepción fue muy amable.

Cons:

La primera noche estuvimos en una buhardilla agobiante, con falta de aire y luz, impropia para alojar a tres personas. Poco espacio. No esperaba esa habitación. Pedimos cambio y lo concedieron inmediatamente para el dia siguiente y lo agradecí mucho.

2026-03-22 • via Nuitee