Hotel Del Portal, Puebla

Hotels
8.2 (1822 reviews)
Avenida Juan de Palafox y Mendoza 205 , Puebla , mx
+52 222 690 3304

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Friendly staff
Cons:
Small rooms
Poor internet signal
Staff attitude in some instances

Categories

Cleanliness
8.19
Some reviews highlight cleanliness positively, but there are mentions of poor service and bathroom cleanliness issues.
Service
8.66
Generally good service noted, despite some negative comments about specific staff treatment.
Location
9.2
Frequent positive remarks about the convenient location near events and attractions.
Room Quality
7.65
Mixed reviews on room size and ventilation; some rooms were noted as small or poorly ventilated.
Amenities
8.18
Amenities like clean conditions are mentioned, though some expected more.
Value for Money
8.14
Value perceived as fair, considering location and cleanliness.
Food and Beverage
7.19
Mixed feedback on restaurant quality and pricing; some guests preferred outside dining.
Overall Experience
8.36
Positive overall experience with some specific concerns addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Central Location in Puebla
Hotel Del Portal, Puebla is perfectly situated in the heart of the city, making it convenient for guests to explore all that Puebla has to offer. With popular attractions and key points of interest just a stone's throw away, you'll be at the center of it all.

Comfortable Rooms with Modern Amenities
Experience a relaxing stay in our well-appointed guest rooms featuring cozy seating areas, flat-screen TVs, and private bathrooms stocked with complimentary toiletries. The plush bed linens and towels ensure a comfortable and rejuvenating stay for every guest.

Dining and Entertainment Options
Indulge in culinary delights at our on-site restaurant, unwind with a refreshing drink at the bar, or grab a quick bite at the snack bar. Whether you're looking for a full meal or a light snack, we have you covered with our dining and entertainment options.

Book your stay at Hotel Del Portal, Puebla now and immerse yourself in the vibrant culture and hospitality of Puebla!

Important information:

Please note that the property offers rooms and facilities for wheelchairs.

Please note that the parking is only at night from 15:00 to 13:00 of the next day.

Check-in time is from 15:00, no exceptions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.2
Based on 1822 reviews
Cleanliness: 8.19
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.19
Overall Experience: 8.36
M
MARLENE • solo_traveller • mx
9
Pros:

La ubicación esta genial, esta céntrico

Cons:

Que hacia calor y no habia ventilador. Pero solicitamos uno y nos lo dieron.

2026-08-29 • via Nuitee
M
MARLENE • solo_traveller • mx
9
2026-08-29 • via Nuitee
M
MARLENE • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Que habia calor en el cuarto

2026-08-29 • via Nuitee
P
Paola Daryan • couple • mx
10
Es un muy buen hotel con buenas vistas y comodidad.
Pros:

Esta en un lugar muy centrico y es facil de llegar al hotel. La atención es muy buena y la comida del restaurant es muy rica.

Cons:

No hay muchos enchufes, entonces una extension facilitaria el poder cargar el celular.

2026-08-28 • via Nuitee
G
Guillermo • solo_traveller • mx
10
2026-08-23 • via Nuitee
K
Kevin • family_with_children • us
7
Had a nice stay with family of 5.
Pros:

The location was great! Staff at the restaurant were friendly. Room was clean.

Cons:

The noise level in the room at times was loud from the people in the hotel.

2026-08-17 • via Nuitee
M
Margarita Berenice • family_with_children • mx
10
Buena
Pros:

Ubicación del Hotel, excelente.

Cons:

No tuvimos vista al exterior.

2026-08-14 • via Nuitee
D
Diego Mauricio • extended_group • mx
7
Bien,
Pros:

Ubicación

Cons:

Habitación pequeña y se encerraba mucho el calor

2026-08-12 • via Nuitee
Y
YESSICA • solo_traveller • mx
8
Pros:

Ubicación y camas comodas

Cons:

El baño olía mucho a drenaje

2026-08-09 • via Nuitee
M
Maria del Carmen • solo_traveller • mx
8
Colonial
Pros:

Super ubicación

Cons:

El restaurante cierra muy temprano no tiene servicio nocturno

2026-08-07 • via Nuitee
F
Francisco Adán • family_with_children • mx
7
Lugar funcional para dormir y bañarse, no es muy cómodo, no tiene alberca como ponen.
Cons:

En este sitio aparece que tiene alberca y NO tiene alberca, personal me abrió en 2 ocasiones la puerta de mi habitación, no habían toallas para todos, me salió agua fría en la regadera.

2026-08-03 • via Nuitee
G
Gloria • solo_traveller • mx
3
Pros:

Sólo una noche, sin ventilación, almohadas duras, regadera pésima. Pagué dos noches, solo estuve una. Me cambié de hotel.

2026-08-02 • via Nuitee
E
Eduardo • solo_traveller • mx
9
Pros:

Ubicación y precios

Cons:

No tienen aire acondicionado

2026-07-25 • via Nuitee
N
Nallely • solo_traveller • mx
9
Pros:

La ubicación, el personal

2026-07-16 • via Nuitee
J
JOSE ERNESTO • family_with_children • mx
8
muchas gracias por recibirnos y darnos posada.
Pros:

La ubicacion para salir al zocalo fue espectacular, solo a 20 pasos y estabamos en el corazon del centro historico

Cons:

Que la habitacion tuviera un poco de mas ventilacion, pero estuvo aceptable todo.

2026-07-15 • via Nuitee
M
María Luisa • solo_traveller • es
6
Pros:

La ubicación

2026-07-15 • via Nuitee
Z
Zuviri • solo_traveller • mx
10
Pros:

El hotel es muy hermoso y la habitación estuvo muy linda y comoda y el personal muy servicial me sentí muy bien

Cons:

Nada

2026-07-14 • via Nuitee
M
María Cristina • solo_traveller • mx
10
Pros:

La atención del personal super amables. Y mega centrico

2026-07-11 • via Nuitee
M
Medina • extended_group • mx
9
2026-07-07 • via Nuitee
H
Hugo • couple • us
10
Pros:

Perfect location in the historic center, the staff very helpful specially Hilario, he is a very good host

Cons:

Everything was perfect in the property

2026-06-10 • via Nuitee