The Eton Hotel

Everything ok overall.

This hotel boasts the most unfriendly staff I’ve ever encountered in all my travels.I booked a 5 nights stay,which was marred by poor service from the start.Upon checkin,front desk staff Mia Wang was noticeably impatient when answering questions,while it was an unpleasant 1st impression,I initially brushed it off.The room itself was subpar: the lighting was very dim,making it impossible to apply makeup properly,even with the blinds open.The mirrors were smudged,staff frequently conversed loudly in the hallways.It got worse on day 3.I needed to check out 1 day early for a surgery.Expedia sent the request,but the hotel claimed they never received it.A 2nd request was sent,I personally called the hotel to assist.The staff was impatient &claimed the "incorrect form"was used.I went to the front desk & spoke with Mia Wang again.After explaining my medical circumstances,she dismissively stated:”It’s not my duty to find out your booking request.”I insisted she call the booking department,the woman on the phone was equally hostile,raising her voice at me for asking how to proceed.Due to these inexcusable delays & stress,I checked out early.The front desk manager,Kevin Chen,offered a hollow apology after I showed him my medical documents.He said“I’m sorry about your experience” but it was clear it was insincere.Ultimately, the hotel rejected my refund request after I had already left.Thankfully, Expedia understood my predicament & processed the refund. I don’t recommend this hotel.

Rooms are very clean beds are comfortable. Room can use a little touch up with paint and bathroom

Loved the Gym, was very well equiped. The location with metro station right outside was great

Stay 5 nights in room with river view, the view was great, but the room was not the cleanest, the bathroom and toilet were not very clean. There was sense of smoke 1 night, in the middle of the night, may have come through the A/C system, find it hard to breath. Breakfast have limited selection, not enough varieties.

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Everything is good except carpet in pretty old condition.

When I arrived, I was told that my reservation information was not available and the front desk could not check me in. I could only communicate with the reservation website staff through the APP, which took about an hour to resolve. Fortunately, I was upgraded in the end, which slightly relieved my unpleasant mood.

Great

Local near station. Affordable hotel price m. Room was nice although a bit dated.

The hotel room’s light was too low. Their pillow are way too stiff. The pool was not ready. Then they should not advertise the pool on their website.

Good view and room, service was good, gets a 4 star on service because it lacks delivery robots

Nice area and clean hotel. Good buffet as well

Good hotel

It is very close to subway. Staffs are very friendly. The rooms are very clean. Breakfast is very good.

We enjoyed staying at this hotel. Very close to two subway stations. Easy to visit interesting places around the city.

Always my go to hotel when I’m back to Shanghai to attend a convention at SNIEC, as it’s quite close to the venue. Room is clean. Hotel is very helpful is receiving and keeping ok behalf for all the Taobao deliveries. Will always come back to stay again

The room lights are dimmed, especially in the shower room. It’ll be better if lights brighter overall.

Staffs are friendly and helpful. Great location, only a few steps away from closest subway station. Mini markets and quick eateries right next to the hotel. The hotel is definitely outdated and needs renovation but clean. No self service laundry facilities. Breakfast options just average in my opinion. Hot food is not really hot but rather warm maybe for safety reasons? It seems western food has better quality than eastern.

Receptionist was friendly during check-in and out. Despite my online booking of 'breakfast included' on hotels.com, the booking information on their end said 'no breakfast', but when I pointed it out, they quickly checked it and adjusted it.

Subway station right outside of the hotel. 7-11 mart, some takeaway food places, and bubbletea?place next to the hotel.

Lobby looked nice. Room was spacious and clean, but it was older and more worn. You could hear the AC/fan vent when you adjusted temperature and it took awhile for it to cool the room. Nice skyline view.

Breakfast was good with lots of seating areas.

Good price.