Hotel Cerise Chatou

Hotels
6.8 (980 reviews)
2 Rue Marconi , Chatou , fr

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Packed lunches
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Calm environment
Spacious rooms
Comfortable bedding
Cons:
Poor cleanliness
Subpar service
Disappointing breakfast

Categories

Cleanliness
6.13
Numerous complaints about cleanliness, with reports of dirty bathrooms and overall age of the hotel.
Service
7.1
General dissatisfaction noted, especially regarding breakfast service and staff attitude.
Location
8.14
Location is considered satisfactory, being placed conveniently in Chatou with parking available.
Room Quality
7.09
Rooms are spacious, but there are issues with cleanliness and maintenance.
Amenities
7.12
Amenities are limited with complaints about breakfast options and outdated facilities.
Value for Money
7.58
Value somewhat acceptable considering the price, though there are mixed reviews.
Food and Beverage
4.63
Severe complaints about the breakfast quality, with a lack of options and freshness.
Overall Experience
6.6
Overall experience impacted by various issues mentioned, though some positive elements exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:30

Property Description

Luxurious Accommodations
Cerise Chatou offers spacious apartments and rooms ranging from 20 to 40m², all equipped with modern amenities like flat-screen TVs and high-speed internet access for a comfortable stay.

Delightful Dining Options
Start your day in the charming breakfast room with a healthy breakfast or dine at nearby partner restaurants. You can also opt for a meal basket or room service for added convenience.

Convenient Location
With a 24-hour front desk and being just a short drive from both the business district of La Defense and Orly Airport, Cerise Chatou provides easy access to key destinations for business and leisure travelers alike.

Book your stay at Cerise Chatou now for a memorable experience by the Seine River.

Important information:

The Hotel is located on the corner of the rue Emile Pathé and rue Marconi.

Breakfast is served from 06:00 to 10:00 on weekdays and from 07:00 to 11:00 on weekends and bank holidays.

Payment is due upon arrival.

When booking 5 rooms or more, different policies and additional supplements will apply.

Some rooms have a balcony, upon prior reservation only and at an extra fee.

Guests are required to show a photo identification and the credit card used to make the booking upon check-in.

Please note that breakfast for children aged 5 to 11 years costs 50% of the standard breakfast rate. Children aged up to 4 years old can breakfast for free.

A free shuttle is available morning and evening for our business clients who wish to travel around the hotel A free shuttle is available morning and evening for our business clients who wish to travel around the hotel (examples of places served: Rueil 2000, Ile des Impressionnistes, Gare de Rueil, Gare de Chatou, etc.).

Please contact the front desk for details.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 12 per day.

Location

Guest Reviews

6.8
Based on 980 reviews
Cleanliness: 6.13
Service: 7.1
Location: 8.14
Room Quality: 7.09
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 4.63
Overall Experience: 6.6
A
Alya • solo_traveller • gn
4
2026-03-26 • via Nuitee
M
Michael • family_with_children • be
4
Pros:

L'emplacement et le parking. Le personnel à l'accueil est très bien.

Cons:

À notre arrivée chambre pas faite pas de nouveaux draps et frigo pas vider et sale .Nettoyage déplorable !!

2026-03-18 • via Nuitee
S
Stijn • couple • nl
1
AFSCHUWELIJK.
Pros:

-

Cons:

Wat een afgrijselijk smerig hotel. Alles maar letterlijk alles was vies. Zeer slecht onderhouden. Vieze bedden. Schimmel in de badkamer. Alles is goor.

2026-03-13 • via Nuitee
C
Claude • couple • fr
7
Bien
Cons:

Les odeurs de cuisine venant des chambres de l’hotel

2026-03-10 • via Nuitee
E
Eliane • solo_traveller • fr
5
Passable, ne recommande pas cet hotel
Pros:

Personne a l’accueil le soir tres gentille

Cons:

Établissement « vieillot », mal entretenu (fils dénudés sur prise de courant, pas de bouilloire mais tasses et the, pas tres propre, chambre pas du tout a l’image des photos…

2026-03-06 • via Nuitee
Y
Yvan SEPARTECH • couple • be
4
Pros:

La douche de la salle de bain est en piteux état et l'eau coule en dehors du bain.
Nous voulions 2 lits d'une personne. La chambres est équipée d'une lit 2 places; la personne de l'accueil m'annonce qu'il est possible de diviser le lit ( que je dois le faire moi meme ) et me pose dans les mains un drap et une couette. Il n' y avait evidememnt pas moyen de séparer le lit.
Au petit déjeuner, une nouvelle personne de l'accueil n'a pas été professionnel. Il a critiqué la direction. Il a justifié le fait qu'il n'y ait pas d'omelette car la direction est en vacances. Son comportement et sa manière de parler aux lients n'est pas du tout professionnelle.
La télévision fonctionne tout le temps dans la pièce déjeuner. Pourquoi ?

2026-03-06 • via Nuitee
T
Thierry • couple • fr
9
Pros:

Personnel très sympathique

2026-03-02 • via Nuitee
C
Christian • family_with_children • fr
8
Hôtel confortable et bien placé
Pros:

Confort, calme, très bon emplacement et qualité de l'accueil

Cons:

Pouvoir régler le chauffage faisait un peu chaud

2026-02-27 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-02-26 • via Nuitee
M
Marielle • family_with_children • fr
4
Pros:

Confort de la literie, kitchenette

Cons:

Le ménage n'a pas été fait avant mon passage

2026-02-22 • via Nuitee
A
Abdenour • solo_traveller • fr
5
2026-02-13 • via Nuitee
D
Didier • couple • fr
5
Une expérience sans lendemain.
Pros:

Le nom !

Cons:

L’état

2026-02-13 • via Nuitee
H
Houshangi • family_with_children • dk
8
Pros:

Thank s for everything
👌👌

Cons:

Alt vel

2026-02-12 • via Nuitee
M
MANDANA • family_with_children • gb
7
Pros:

Tired looking dining area, tables and chairs need changing, otherwise rooms are clean and comfortable. For a 3 star hotel, it was good. Breakfast was also good as they offered everything but in small selection.

2026-02-11 • via Nuitee
M
MANDANA • family_with_children • gb
7
2026-02-11 • via Nuitee
Y
yannick • couple • fr
7
2026-02-11 • via Nuitee
C
Catherine • family_with_children • fr
8
2026-01-28 • via Nuitee
D
Danielle • couple • fr
7
2026-01-25 • via Nuitee
B
BALEIGE • family_with_children • fr
5
pratique pour notre séjour mais c'est tout.
Pros:

-grand lit confortable, chambre spacieuse, hôtel calme, belle télévision

Cons:

-chambre : pas de voilage aux rideaux, vmc trop bruyante la nuit, douche moyenne (eau chaude se fait désirée au 4ème étage), pas d'éclairage au plafond de la salle de bain, plateau de courtoisie incomplet (manque des choses)
-petit-déjeuner à 13 euros : propreté plus qu'à revoir, yaourts périmés, pain dur car mal décongelé, obligé de réclamer un grille-pain, débarrassage des plateaux et nettoyage des tables non assuré par l'employée présente au comptoir mais difficile à faire bouger, qualité des aliments très passable pour 13 euros!!!

2026-01-20 • via Nuitee
V
Véronique • family_with_children • fr
7
Bon sejour
Pros:

Personnels tres agreables, donnant reponse à nos attentes. Hôtel calme et chambres propres. Bonne situation géographique et places de parking.

Cons:

Quelques petites rénovations à faire mais c'est en cours.

2026-01-19 • via Nuitee