City Hotel Mercator

Hotels
Independent
Mercatorstrasse 38, Frankfurt, HE, 60316 , Frankfurt , DE

Children allowed
Pets allowed

Facilities

Express check-out
Free WiFi
Luggage storage
Express check-in/check-out
Elevator
Shopping on site
Breakfast available (surcharge)
Multilingual staff
Free newspapers in lobby
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Comfortable beds
Cons:
Limited amenities
Mixed value for money feedback
Some room maintenance issues

Categories

Cleanliness
7.9
Guests consistently highlighted the cleanliness of the rooms.
Service
8.1
Most guests appreciated the friendly and helpful staff, although a few had minor complaints.
Location
8.6
The hotel's central location near public transport and key amenities was highly praised by guests.
Room Quality
7.7
Rooms were generally described as comfortable and well-maintained, with some minor issues reported.
Amenities
7
Mixed feedback on amenities, with some guests enjoying the provided facilities while others wished for more options.
Value for Money
7
Opinions varied on the value for money, with some guests finding it reasonable and others feeling it was slightly overpriced.
Food and Beverage
7.4
The breakfast and dining services received generally positive feedback, though some guests desired more variety.
Overall Experience
8.1
Most guests had a positive overall experience and expressed a willingness to recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 22:29

Property Description

City Hotel Mercator is your gateway to an unforgettable stay in the heart of Frankfurt.

Prime Location
Situated just a stone's throw away from Römerberg and the lively Frankfurt Christmas Market, enjoy easy access to all that the vibrant city center has to offer.

Comfortable Accommodations
Our 33 well-appointed guestrooms feature flat-screen TVs and complimentary wireless internet, ensuring you stay connected and entertained throughout your visit. Daily housekeeping ensures a fresh and welcoming environment.

Delicious Breakfast Options
Start your day right with our buffet breakfast, available daily. Children aged 8 and younger can enjoy a complimentary breakfast, making it perfect for families traveling together.

Experience the charm and convenience of City Hotel Mercator—book your stay today!

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Location

Guest Reviews

Cleanliness: 7.9
Service: 8.1
Location: 8.6
Room Quality: 7.7
Amenities: 7
Value for Money: 7
Food and Beverage: 7.4
Overall Experience: 8.1
V
Verified traveler
8
Inexpensive option close to the Zeil
Pros:

The hotel is in a pretty convenient place for getting places, as it’s pretty close to a transit stop. No A/C in my room and the road noise was too loud to keep the window open, but did get a small (though also loud) floor fan when I asked.

2020-02-08 via Nuitee
V
Verified traveler
8
Pros:

A very nice area with a lovely Though hidden Chinese garden nearby

2019-11-21 via Nuitee
V
Verified traveler friends
8
Pros:

Clean and simple hotel well located in Frankfurt area

2019-11-21 via Nuitee
V
Verified traveler self
8
Pros:

The property was clean and tidy. Nothing special or spectacular but had all the necessary amenities. The 10€ breakfast was worth the price as it was plentiful and quality. Room service was Adequate and prompt. Overall, a good experience at a Bargain price.

2019-11-02 via Nuitee
V
Verified traveler self
8
Pros:

This hotel has small but clean rooms and is in a good location. It's an easy walk to the Innenstadt area and the river (approx. 25-30 minutes), and about 10-15 minutes walk to the Merianplatz area with cafes and restaurants. There's a Rewe supermarket around the corner to get supplies and there are 2 U-stations also within walking distance. Friendly staff. It's a little small for families but perfect for business/solo travelers and couples.Would stay here again.

2019-10-20 via Nuitee
D
David
8
A good three star hotel
Pros:

First looks are not impressive, the Mercator is the ugliest building in its street, but do not be put off. The hotel is in a quiet area, with only a little noise from the odd passing car, so light sleepers will appreciate. Very much a three star hotel with little pretension to be anything else, but unlike many 4 star hotels, it has a homely feel. Very convenient for the charming and equally homely Berger Strasse area and not too far from City centre, which is walkable for anyone who is fit.

2019-02-25 via Nuitee
V
Verified traveler partner
10
Pros:

Easy walk from tram #12 or even Konstablerwache Station if you wanted.
The reception staff was able to help us in English, the rooms are clean and have ample room. There is a really good restaurant across the street for pizza and a drink. Highly recommend that too. Overall, a great stay with easy access to the entire city.

2019-01-14 via Nuitee
B
Brendan
8
Nice area
Pros:

Hotel was fine, not the most modern, but no problem. Quite a nice area. Easy enough to walk to the city centre. A couple of restaurants within a minutes walk also. There was a tram and a tube stop about 2 mins walk also. We are a family of 3, there wasn't that much space in ouf room, but if wasn't a problem. We would stay again.

2018-12-10 via Nuitee
M
Mounir Masoud
6
Only Location is good
Pros:

Location is great very near from zeil street and most of Frankfurt attraction.
The room was small and staff wasn’t friendly

2018-10-05 via Nuitee
V
Verified traveler
8
Great stay in Nordend Frankfurt
Pros:

This is my 3rd year to stay at City Hotel Mercator. The rooms are very comfortable, clean, quiet, well located and have all the amenities I need or want

2018-09-03 via Nuitee
D
Deb
10
hidden residential area gem near city center
Pros:

this place was exceeded my expectations with the affordable price we paid, the friendly, helpful staff, and a location that was within walking distance to the city center yet out of the way and in a completely safe and pretty neighborhood, where Frankfurt residents actually live. we were able to find some hidden gems, authentic German restaurants and beer gardens, and feel like we were a part of the actual city rather than tourists coming to see some main attractions. the staff helped us with anything we needed and were always smiling and easy to talk with. we loved it!! rooms were also good-sized with nice, big windows and really comfortable beds. absolutely recommend!

2018-08-14 via Nuitee
S
Saj
10
Pros:

Hotel was nice and clean. The room was well equipped and clean. The staff were very helpful and friendly. Would recommend to my friends and family.

2018-06-22 via Nuitee
E
Elle
10
Fantastic services and condition!
Pros:

I stayed here for 2 nights and absolutely loved it. Staff were so helpful and friendly. Even though I was a solo traveller, my room had 3 beds, was large and comfortable - great if I wanted friends to stay over. Bathroom was in top condition. Internet was great. Only downside was that the front desk wasn’t open at 7am as specified on the day I wanted to check out early. But the kitchen staff happily assisted me and took my key off me.

2018-04-11 via Nuitee
V
Verified traveler
10
Nice hotel
Pros:

Excellent location and decent clean rooms. Staff were professional and polite!

2018-02-21 via Nuitee
J
james
8
Nice hotel with convenient location
Pros:

I was impressed with this hotel. An excellent Italian restaurant is right across the street and many other restaurants are close by. The lobby staff was very friendly and helpful.

2017-09-18 via Nuitee
V
Veronica
8
Wonderful choice for price and position
Pros:

Wonderful choice for price and position, problematic with entering the hotel after 22 at night, but still OK

2017-09-03 via Nuitee
A
Abdalla
6
🇺🇸 Close to down town
Pros:

No air condition in the room inter. E.g. Is very weak

2017-07-20 via Nuitee
S
Sara
10
Pros:

This was a very clean place with really friendly staff in a very quiet neighborhood, yet near to the train and downtown. Breakfast was great - very convenient and lots of variety. We would recommend it to anyone.

2017-07-17 via Nuitee
A
Arjay
8
Average
Pros:

Room was ok. Hotel does not have its own parking and you have to pay.

2017-05-28 via Nuitee
V
Verified traveler
4
Overall, disappointing
Pros:

Hotel was somewhat hard to find, and when we did, there was absolutely no place to park while checking in. We did manage to get a parking place at the hotel only by sheer luck, one of only three offered by the hotel and the parking area was not what I would call "secure". Hotel lobby was clean and presentable, and staff was helpful and friendly. Our room, however, was a BIG disappointment. Not at all what was shown in the website pictures...not even close. And honestly, the room was in dire need of refurbishment: there was water damage on the wood floor near the bathroom, and also on the bathroom door, which was basically ruined and peeling near the floor. The walls could have used a coat of paint, or total overhaul. The hotel was farther from the city center than I had anticipated, which was my fault, I should have checked the map more closely; however, for the price they are charging for rooms, this hotel should have been much closer to the city center or much cleaner and well kept.

2017-01-22 via Nuitee