Holiday Inn Express Birmingham Star City by IHG

Hotels
Holiday Inn Express
7.7 (3490 reviews)
Cuckoo Road, Heartlands Parkway , Birmingham , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Room quality outdated
Breakfast service needs improvement

Categories

Cleanliness
6.95
Some guests mentioned cleanliness issues like cold rooms and missing shower gel.
Service
8.45
Staff were consistently praised for their friendliness and helpfulness.
Location
8.45
Location received positive feedback, being easy to find and close to amenities.
Room Quality
6.95
Several comments mentioned the rooms needing attention and being dated.
Amenities
7.45
Breakfast variety noted, but some issues with service and items missing.
Value for Money
8.45
Guests felt overall value was good considering price and included breakfast.
Food and Beverage
7.45
Mixed reviews on breakfast quality; some disappointment noted.
Overall Experience
7.45
Guests reported a generally pleasant stay with a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:25

Property Description

Convenient Location
Located just off the M6 with easy road access to Birmingham city centre, Holiday Inn Express Star City is the perfect base for exploring the area.

Entertainment at Your Doorstep
Adjacent to the Star City entertainment complex, guests can enjoy a variety of dining options, a 30-screen cinema, bowling, a casino, and a climbing centre, ensuring there's something for everyone.

Comfortable Accommodation
Featuring spacious rooms equipped with modern amenities such as flat-screen TVs, work desks, and large showers, along with complimentary tea and coffee, Holiday Inn Express Star City offers great value for a relaxing stay.

Book your stay now and experience the convenience and comfort of Holiday Inn Express Star City.

Important information:

Full matching ID is required for double occupancy bookings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.7
Based on 3490 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 7.45
Y
yasmeen solo_traveller gb
7
2026-08-28 via Nuitee
G
greg solo_traveller gb
7
2026-08-26 via Nuitee
S
Sujith couple gb
9
Very good and comfortable stay
Pros:

Very clean .Friendly staff

Cons:

Nothing

2026-08-25 via Nuitee
O
Olusola extended_group gb
8
2026-08-24 via Nuitee
T
Tracey family_with_children gb
10
Excellent, would definitely stay there again.
Pros:

The Staff was very friendly and helpful and the communal areas were very clean

Cons:

nothing

2026-08-24 via Nuitee
D
darren family_with_children gb
10
2026-08-24 via Nuitee
K
Karen solo_traveller gb
10
Pros:

Everything we needed for our 1 night stay

Cons:

They said that booking.com had cancelled our booking in July. This wasn't something we had done or knew about. This delayed getting our room!.

2026-08-24 via Nuitee
S
Sarah extended_group gb
10
2026-08-24 via Nuitee
J
John extended_group gb
2
Don’t stay there
Pros:

Nothing

Cons:

Tired, broken, awfull

2026-08-22 via Nuitee
P
Precious solo_traveller gb
8
2026-08-20 via Nuitee
S
Sabrina couple gb
8
Cons:

The breakfast made my partner vomit

2026-08-20 via Nuitee
S
Stuart solo_traveller gb
6
2026-08-18 via Nuitee
J
Joanna family_with_children gb
7
Friendly reception staff
Cons:

Fried eggs arrived after we’d finished our other food

2026-08-18 via Nuitee
A
Anderson solo_traveller gb
6
Cons:

The room was too close to the main road and the traffic noise kept us awake from around 5.30am

2026-08-17 via Nuitee
S
Stephanie couple gb
10
2026-08-17 via Nuitee
G
Gilgallon extended_group gb
7
Pros:

Staff were all really great. Friendly and accommodating.

Cons:

Beds were a bit small.

2026-08-17 via Nuitee
S
Sarah couple gb
6
Perfect for what we needed it for
Pros:

Basic hotel used for one night to watch the athletics at Alexandra Stadium. Basic hotel, nothing fancy, just somewhere to stop for the night and comfortable
Breakfast was decent

Cons:

Decor pretty basic, carpet etc. not the nicest close in when pulling in to the hotel.

2026-08-17 via Nuitee
K
Kari family_with_children es
8
2026-08-17 via Nuitee
H
heskin couple gb
2
2026-08-16 via Nuitee
M
Majid couple sa
7
2026-08-16 via Nuitee