Holiday Inn Express Birmingham Star City by IHG

Hotels
Holiday Inn Express
7.7 (3086 reviews)
Cuckoo Road, Heartlands Parkway , Birmingham , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Room quality outdated
Breakfast service needs improvement

Categories

Cleanliness
6.95
Some guests mentioned cleanliness issues like cold rooms and missing shower gel.
Service
8.45
Staff were consistently praised for their friendliness and helpfulness.
Location
8.45
Location received positive feedback, being easy to find and close to amenities.
Room Quality
6.95
Several comments mentioned the rooms needing attention and being dated.
Amenities
7.45
Breakfast variety noted, but some issues with service and items missing.
Value for Money
8.45
Guests felt overall value was good considering price and included breakfast.
Food and Beverage
7.45
Mixed reviews on breakfast quality; some disappointment noted.
Overall Experience
7.45
Guests reported a generally pleasant stay with a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:25

Property Description

Convenient Location
Located just off the M6 with easy road access to Birmingham city centre, Holiday Inn Express Star City is the perfect base for exploring the area.

Entertainment at Your Doorstep
Adjacent to the Star City entertainment complex, guests can enjoy a variety of dining options, a 30-screen cinema, bowling, a casino, and a climbing centre, ensuring there's something for everyone.

Comfortable Accommodation
Featuring spacious rooms equipped with modern amenities such as flat-screen TVs, work desks, and large showers, along with complimentary tea and coffee, Holiday Inn Express Star City offers great value for a relaxing stay.

Book your stay now and experience the convenience and comfort of Holiday Inn Express Star City.

Important information:

Full matching ID is required for double occupancy bookings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 3086 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 7.45
V
Varsha family_with_children gb
7
Pros:

Easy check in and check out

Cons:

Room - faulty USB charging sockets on wall. Cracked floor tiles in bathroom. No complimentary shower cap, poor lighting in room, noisy plumbing. Breakfast so so,

2026-02-28 via Nuitee
D
Davit family_with_children ge
10
2026-02-28 via Nuitee
S
Samantha family_with_children gb
10
2026-02-28 via Nuitee
M
Mohamed couple gb
4
2026-02-25 via Nuitee
L
Louise solo_traveller gb
5
2026-02-23 via Nuitee
T
Turpin family_with_children gb
10
Pros:

Friendly staff , great location

2026-02-23 via Nuitee
S
Steven solo_traveller gb
10
Pros:

Dear Sir/ Madam.
I was greeted with a lovely group of staff.
Id had a very stressful day at the QE and arrived to a welcome second to none.
Claudia booked me in, what a delightful woman. The manager and chef were also very helpful. 10/10 for this Holiday Inn.

Cons:

There wasnt anything I didnt like. Lovely brekky, comfortable room.

2026-02-22 via Nuitee
P
Paul family_with_children gb
10
Don't be put off by the surrounding area
Pros:

Friendly and helpful staff. Large room. Very reasonably priced.

Cons:

Hairdryer lead too short to reach mirror when standing.

2026-02-22 via Nuitee
A
Ann couple gb
9
Friendly staff
Pros:

Clean and tidy

Cons:

Nothing

2026-02-14 via Nuitee
L
Liz couple gb
8
2026-02-14 via Nuitee
P
Paul family_with_children gb
7
Does what it needed to.
Pros:

Most staff were very helpful, breakfast was okay, quiet for location

Cons:

The constant smell of weed on the second floor. The receptionist on the front desk too busy messaging on their phone to check us in. Broken reading lights in room. One didn't work at all, the other was a like a strobe light. Good thing I don't have epilepsy.

2026-02-14 via Nuitee
J
Julian solo_traveller gb
7
Bargain accommodation but not the restful stay I wanted.
Pros:

£41 for a very comfortable bed with a full hot breakfast is hard to beat. Friendly staff.

Cons:

I’ve stayed in many hotels of this chain located near to busy roads and even adjacent to motorways where the room’s ability to suppress external noise has been excellent.
Not the case for my room this time. My room overlooked a busy road and I was awake well into the early hours. I’d stay here again but I would have to request a room on the other side of the hotel.

2026-02-13 via Nuitee
A
Azim couple gb
6
2026-02-13 via Nuitee
A
Abdirahman solo_traveller gb
10
Pros:

Big rooms

Cons:

Nothing

2026-02-13 via Nuitee
J
Jason family_with_children gb
6
Could be better!
Pros:

Breakfast

Cons:

Beds and Pillows

2026-02-13 via Nuitee
A
Alexander family_with_children de
7
Pros:

Gute Zimmer und Ausstattung darin, Frühstück ist gut und reichhaltig.

Cons:

Lage verkehrsintensiv, daher etwas lautes Umfeld. Abendessen muss zeitlich gebucht werden.

2026-02-12 via Nuitee
J
Jeremy solo_traveller gb
9
Pros:

Clean, friendly, staff, comfortable

Cons:

Dated needs some TLC. Need to learn how to cook bacon. Limited variety at breakfast.

2026-02-11 via Nuitee
L
Lloyd couple gb
7
2026-02-11 via Nuitee
S
Shruthi solo_traveller gb
8
Pros:

Friendly staff, convenient location, clean room, filling breakfast, onsite parking and dog friendly accommodation.

Cons:

I arrived in the night and the entrance wasn’t well lit.

I was in a room next to the storage room so could hear the staff during my slumber.

2026-02-11 via Nuitee
B
Ben solo_traveller gb
9
Great value for what you get.
Pros:

It was a great room, A good size with all the necessary amenities & a very comfortable bed. Good breakfast, free parking & dog friendly. It was also well situated to get back on the motorway very easily. Perfect for my needs.

Cons:

It was all good.

2026-02-10 via Nuitee