Best Western Cleveland Inn & Suites

Hotels
•
Best Western
8.1 (303 reviews)
708 Highway 59 South , Cleveland , US
+1 281-659-2700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (specific praise for individual staff)
Many rooms described as clean and remodeled
Breakfast served every morning
Reasonable / good value for the price
Accessible location with ample parking
Washer and dryer available
Cons:
Reports of roaches and moldy smells in some rooms
AC/temperature issues and non-working in-room equipment (TV, phone)
Late-night/front desk unavailability and occasional unprofessional behavior
Missing toiletries/towels for larger parties
Noise from upstairs and occasional dirty floors
Incidents of overcharging or inconsistent rates at check-in

Categories

Cleanliness
5.5
Multiple guests reported serious cleanliness issues: dead and live roaches, moldy smell, and dirty floors in some rooms. While some stays were described as 'very clean', the presence of pests and odors lowers this score.
Service
8.9
Staff frequently described as very friendly and helpful (specific praise for 'Jody' and morning clerk), but some guests experienced poor front-desk service (late-night receptionist absence, unprofessional behavior, and a night clerk attempting to overcharge). Overall service skews positive with notable lapses.
Location
8.4
Location was described as accessible with ample parking and convenient for event guests; no major negative comments about location.
Room Quality
7.6
Rooms were often praised as nice and remodeled, with clean bedding. However, issues reported include poor AC performance, non-working TV/telephone, odors, slow drainage and occasional noise from upstairs.
Amenities
7.6
Property offers useful amenities (breakfast every morning, washer/dryer), but there were complaints about missing toiletries/towels for larger parties and some in-room equipment failures.
Value for Money
10
Several guests explicitly noted the hotel as 'extremely reasonable' for the quality received and recommended it for the area; despite some service/room issues, perceived pricing/value is very strong.
Food and Beverage
8.7
Breakfast was repeatedly noted as provided every morning and appreciated, though one guest suggested more staffing during morning service.
Overall Experience
8.1
Mixed overall: many pleasant stays with friendly staff and good value, but a subset of stays featured serious cleanliness and service lapses leading some guests to not return. Represents the aggregate sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location
Located just a 10 minutes’ drive from central Cleveland, Texas and the Cleveland Historical Museum, Best Western Inn & Suites Cleveland offers easy access to local attractions.

Comfortable Rooms
Each room is equipped with a microwave, compact refrigerator, and coffee-making facilities for your convenience. Enjoy free WiFi, cable TV, and a work desk in every room.

Amenities Galore
Start your day with a daily continental breakfast, take a refreshing dip in the outdoor pool, and stay active with free access to the gym. Plus, benefit from the business centre and free on-site parking.

Experience comfort and convenience at Best Western Inn & Suites Cleveland. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 303 reviews
Cleanliness: 5.5
Service: 8.9
Location: 8.4
Room Quality: 7.6
Amenities: 7.6
Value for Money: 10
Food and Beverage: 8.7
Overall Experience: 8.1
E
Elaine • extended_group • us
10
It was a pleasant stay, the staff was very friendly!
Pros:

Very clean and well lighted, the room was very nice

Cons:

We had no complaints

2026-10-25 • via Nuitee
M
Machuca • solo_traveller • us
10
It was great staff was great rooms were very clean
Pros:

It was great but they need more people in the morn. ing for breakfast and food

Cons:

The noise from upstairs.

2026-10-21 • via Nuitee
P
P3760ULmaribelm • Family
10
Are out of town wedding guests loved this hotel!
Pros:

We would love to thank the staff, especially Jody for the personalized attention we received for our wedding guests. The rooms were great, the prices were extremely reasonable for the quality we were receiving, and on top of that it was breakfast served every morning. We highly recommend this hotel if staying in the Cleveland Texas area.

2026-08-19 • via Tripadvisor
C
Clayton • solo_traveller • us
10
2026-08-02 • via Nuitee
M
Matthew • solo_traveller • us
9
2026-07-20 • via Nuitee
C
chris • couple • us
10
2026-07-19 • via Nuitee
A
Allyson • extended_group • us
4
Cons:

Dead roaches in the room
Roaches crawling on wall in hallway

2026-07-12 • via Nuitee
R
Rachel • solo_traveller • us
10
Cons:

The only thing I didnt like was when we checked in and got in room it was hotter in the room than it was outside so we had to turn a.c on and come back later so that it had time to cool off.

2026-07-09 • via Nuitee
S
silvia • family_with_children • us
5
2026-06-18 • via Nuitee
M
Minako • family_with_children • sg
7
Pros:

施設は古いですが、最低限のものは揃っています。寝具もきれいです

洗濯機、乾燥機あり。

Cons:

4人で予約しましたが、アメニティとタオルは1組しか置いてありませんでした

2026-06-16 • via Nuitee
J
John • couple • us
3
Did Not Meet Expectations
Pros:

Nothing. Went out to dinner, returned to room and cheeked out after 4 or 5 hours.

Cons:

Room smelled moldy. Running AC on full blast while out to dinner had little effect on temperature and no effect on terrible smell. Toilet was stopped up and sink drained very slow. Floors were dirty. Would not stay at this location again.

2026-05-25 • via Nuitee
J
John • solo_traveller • us
3
The facility needs to work on its amenities.
Pros:

The staff was very friendly and prompt. The location was very accessible and had enough parking lots.

Cons:

My room TV was not working. The telephone was not working. No dial tone to call the front office. So, I had to come down to the front office and report the problem.

2026-05-21 • via Nuitee
B
Bearclaw361 • solo_traveller • us
10
2026-05-16 • via Nuitee
C
Carter • solo_traveller • us
10
It had its moments, loved the remodel
Pros:

Loved the room & morning clerk was nice.

Cons:

The night clerk wanted to rent the room room me for almost $90 more than what was advertised & the keycards would not work the side door to return into the hotel

2026-05-15 • via Nuitee
R
Rakesh Reddy • couple • us
1
Cons:

I arrived for check-in at around 1:30 AM and had already informed the property in advance through message about my late-night arrival. However, when I reached the property, there was no receptionist at the front desk. I rang the bell multiple times and even contacted Best Inn customer service, but they said they had no control over the property and advised me to reach out to the front desk directly. They casually mentioned that the front desk person might be in the washroom or asleep, which was quite unprofessional.

After waiting for nearly 30 minutes, and already being exhausted from traveling, I started looking to book another hotel. I gave it one final try by repeatedly ringing the bell, and eventually the receptionist showed up wearing a headset and clearly looking like he had just woken up.

Overall, this was a very disappointing experience, especially for a late-night check-in. I would not recommend this property to anyone planning to arrive late at night.

2026-05-09 • via Nuitee
N
Nick • couple • gb
4
A bugs life
Cons:

The roaches and bugs all over the hotel, killed 4 in the room alone

2026-04-27 • via Nuitee
N
Nick • solo_traveller • gb
8
2026-04-24 • via Nuitee
R
roy • family_with_children • us
10
2026-03-27 • via Nuitee
D
Daniel • couple • nl
8
2026-03-22 • via Nuitee
T
Tom • family_with_children • us
10
2026-03-21 • via Nuitee