Hampton Inn & Suites Abilene I-20

Hotels
•
Hampton Inn
7.9 (122 reviews)
3526 West Lake Road , Abilene , US
+1 325-673-4400

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean rooms / daily housekeeping
Very professional and helpful staff
Friendly staff; personalized assistance (Hope)
Updated, nice rooms
Good breakfast / large spread
Great value
Convenient location
Cons:
Uncomfortable / lumpy beds
Scratchy top bedding
Inconsistent breakfast quality (eggs, artificial flavoring)
Shower drain clogged (hair)
TV volume / usability issues
Limited veggie options at breakfast

Categories

Cleanliness
8.4
Multiple reviewers praised daily cleaning and noted very clean rooms; one guest reported a clogged shower drain (hair) which they cleared themselves.
Service
8.7
Consistently praised as very professional, helpful and exceptional; several mentions of friendly staff and a specific thank-you to 'Hope' for assistance.
Location
8.5
Convenient location noted: 'very close to my university' and 'location was right' for guests' needs.
Room Quality
6.5
Rooms described as updated and nice, but multiple complaints about uncomfortable, lumpy beds and scratchy top bedding; guests also had trouble with TV volume.
Amenities
7.5
Hotel is updated with good amenities overall, though guests reported TV/volume issues and requested more veggie options at breakfast.
Value for Money
8.2
Described as good value by reviewers; several guests said they would stay again, indicating solid perceived value.
Food and Beverage
7
Mixed feedback: some guests called the breakfast amazing with a large spread, while others criticized egg quality and artificial flavorings and wanted fresher/veggie options.
Overall Experience
8.4
Generally positive overall experience with strong service and cleanliness, marred by some room comfort and breakfast quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Relaxation and Convenience at Hampton Inn & Suites Abilene I-20

Outdoor Pool and Sundeck: Enjoy a refreshing dip in the outdoor pool or soak up the sun on the sundeck at our Abilene hotel.

Modern Amenities: Stay connected with free Wi-Fi, unwind while watching your favorite shows on a 32-inch flat-screen TV, and enjoy the convenience of coffee facilities in your room.

Convenient Location: Just a short drive from Dyess Air Force Base, our hotel is the perfect choice for travelers looking for comfort and accessibility in Abilene, Texas.

Experience comfort and convenience at Hampton Inn & Suites Abilene I-20 - book your stay with us for a memorable trip!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABI

Location

Guest Reviews

7.9
Based on 122 reviews
Cleanliness: 8.4
Service: 8.7
Location: 8.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 8.2
Food and Beverage: 7
Overall Experience: 8.4
P
Patricia • extended_group • us
10
2026-10-30 • via Nuitee
M
Marisol • extended_group • us
10
2026-10-15 • via Nuitee
M
Michelle • solo_traveller • us
8
2026-10-13 • via Nuitee
J
John • solo_traveller • us
10
Very professional and helpful staff, room stayed clean daily.
Pros:

Organized and clean

Cons:

Nothing

2026-09-17 • via Nuitee
J
Joe • solo_traveller • us
9
2026-08-21 • via Nuitee
S
Suzanne • couple • us
9
2026-08-15 • via Nuitee
P
Pabla Pena • couple • us
10
2026-08-06 • via Nuitee
M
Marijon • couple • us
8
Would stay again
Pros:

Great beds

Cons:

Quality of Breakfast foods was low. Nothing fresh except fruit. Eggs were bad. Too many added artificial flavorings.

2026-08-04 • via Nuitee
C
Christina • solo_traveller • us
8
2026-08-04 • via Nuitee
T
Tommie • family_with_children • us
8
Very. Clean, good breakfast was very good, staff was exceptional.
Pros:

Nice, updated, clean & staff was very personal able.

Cons:

The beds were uncomfortable. I stay at Hamptons for their comfortable beds. These were lumpy & uncomfortable. The top bedding was vey scratchy on my skins. I was disappointed in the comfort
We couldn't figure out the TV, volume to be exact. It was very low and trying to adjust it the only other setting was to mute.

2026-08-02 • via Nuitee
J
Jill • couple • us
10
Great stay and great value
Pros:

Rooms were so clean. Breakfast was amazing with a large spread to choose from. Staff was incredible and friendly. Hotel itself is nice and updated.

2026-07-06 • via Nuitee
D
Daniel • solo_traveller • us
8
Overall it was good. I would stay there again.
Pros:

Breakfast was good. The location was right for my needs.

Cons:

The shower drain was clogged and I went ahead and took care of it myself since it was just a bunch of hair stuck in it. Got it working so I could shower.

2026-06-11 • via Nuitee
B
Brittany • couple • us
10
2026-06-11 • via Nuitee
R
Richard • couple • us
9
2026-05-20 • via Nuitee
D
DEVNI • family_with_children • au
10
Excellent. A huge thank you to Hope who assisted us mostly.
Pros:

Good breakfast.
Nice to have some more veggie options.
Very close to my university.

2026-05-11 • via Nuitee
K
Kim • solo_traveller • us
8
Needs updating
Cons:

Needs updating

2026-04-03 • via Nuitee
T
Troy • couple • us
9
2026-03-16 • via Nuitee
V
Veronica • couple • us
10
2026-03-03 • via Nuitee
E
Edna • solo_traveller • us
10
Pros:

Staff members very friendly. Very clean. And location was excellent.

2026-02-13 • via Nuitee
J
John • family_with_children • us
10
Pros:

Staff was very helpful and accommodating.

2026-01-21 • via Nuitee