Le Fenix Sukhumvit

Hotels
Independent
6.8 (121 reviews)
33/33 Sukhumvit Soi 11, Klong Toey Nua, Wattana, Bangkok, Bangkok, 10110 , Bangkok , TH

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great location
Cons:
Dirty rooms
Unfriendly staff
Poor cleanliness
Lack of maintenance

Categories

Cleanliness
2.5
Guests consistently mentioned cleanliness issues as a major concern, with reports of cockroaches, mold, dirty rooms, and filthy carpets.
Service
3
Service received negative feedback, with complaints of unfriendly staff, slow responses to requests, and overall dissatisfaction.
Location
7.6
The hotel's location was praised for easy transportation access and proximity to key landmarks.
Room Quality
2.7
Room quality was a major issue with reports of mold, tired-looking rooms, broken amenities, and overall unhygienic conditions.
Amenities
5.7
Mixed reviews on amenities, with some guests highlighting deficiencies like lack of maintenance and proper cleaning.
Value for Money
2.5
Guests felt that the high prices did not correspond to the poor quality and services offered.
Food and Beverage
5
Feedback on food and beverage services was average, with complaints regarding breakfast prices and lack of variety.
Overall Experience
3.6
Most guests had a negative overall experience, citing cleanliness, service, and room quality as major disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-23 11:22

Property Description

Welcome to Le Fenix Sukhumvit, your stylish oasis in the heart of Bangkok!

Unmatched Comfort
Indulge in our 147 beautifully appointed air-conditioned rooms, featuring modern amenities such as LCD televisions and minibars. Stay connected with complimentary wireless internet, and enjoy the luxury of private bathrooms with premium toiletries.

Delectable Dining Options
Savor delicious cuisine at our trendy Flow Bar, or grab a quick bite at our cozy coffee shop/cafe. Don’t miss our buffet breakfast, served daily, for a perfect start to your day!

Prime Location
With easy access to notable attractions like Terminal 21 Shopping Mall and Bumrungrad Hospital, you are never far from the excitement of Bangkok. Explore vibrant shops and lush parks within walking distance.

Discover your perfect stay at Le Fenix Sukhumvit—book your getaway today!

Important information:

  • One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Transportation

    Car recommended

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6.8
Based on 121 reviews
Cleanliness: 2.5
Service: 3
Location: 7.6
Room Quality: 2.7
Amenities: 5.7
Value for Money: 2.5
Food and Beverage: 5
Overall Experience: 3.6
A
Arpita family
10
Pros:

Very good

2025-05-15 via Nuitee
S
suman family
10
Pros:

It was very good

2025-05-15 via Nuitee
S
suman
10
Pros:

Very good

2025-05-01 via Nuitee
F
faheemkhader Solo travel in
6
The Jewel in crown of bangkok, which is loosing its lustre - Le Fenix
Pros:

Undoubtedly it is one of the best places to stay in Bangkok. Innumerable number of times i ve stayed here. Location being the most promising factor. Breakfast a bit pricey, but, its one of the best breakfasts being served in Bangkok. During last visit, i ve asked and requested to kindly maintain rooms neatly. Still the request has not been taken proper care. There are still cockroaches roaming freely in rooms and on the bed too!!! Bathrooms need paramount repairs. Hopefully the management may take proper action this time

2025-04-16 via Tripadvisor
M
Marco Antonio
4
Pros:

It's not a highly rated hotel so I knew what I was getting into but there was mold in the room. Curtain were old and stiff. They don't change the bedding. Cleaning crew was friendly. Easy to get transportation at an hour of the day.

2025-04-14 via Nuitee
T
T_E_lawrence1 Couples gb
2
Dirty, Filthy. Don't book this hotel.
Pros:

Spent 3 minutes in our first room before we asked to move. 1st room was smelly, urine.
2nd room didn't smell but was very tired looking. Black mould in shower and around the sink. bedside reading lamp stuck together with tape.
Shower screen looked like it hadn't been descaled for years.
Walls had dirty splashes over them.
To get WiFi, I either had to sit right next to the room door or sit in reception.
Mirror in room cracked.
Carpets in the corridors filthy.
Quite a few prostitutes visiting the hotel.
Pictures on websites make it look nice but they were more than likely taken when the hotel was first opened.
Booked 7 days there but only stayed 3 days.
It's a dump.

2025-03-20 via Tripadvisor
R
redhotsyd Couples au
2
DO NOT STAY HERE – FILTHY, UNSAFE, AND DISGUSTING!
Pros:

I was forced to give a star. I wish we could give 0 stars.

DO NOT STAY HERE – FILTHY, UNSAFE, AND DISGUSTING!

I cannot stress this enough—STAY AWAY FROM THIS HOTEL! This was, without a doubt, the worst and most horrifying hotel experience I have ever had.

From the moment I walked in, I was hit with a strong, musty, damp stench, like mold and rotting carpet. But nothing could have prepared me for what I saw when I entered my room.
• The entire room reeked of wet carpet and dirty socks.
• There were horrifying red stains all over the curtains and furniture, running from top to bottom. I can’t say for certain that it was blood, but it definitely looked like it.
• The bed linens were disgusting—stained, ripped, and covered in someone else’s hair. The idea that I was expected to sleep in that filth is revolting.
• The bathroom was a nightmare—mold covered every wall, every corner, from the floor to the ceiling.
• The toilet barely flushed, adding to the overwhelming feeling of filth and neglect.

I immediately complained and was moved to another room, but it was just as disgusting. The same overpowering musty smell, the same stained and dirty linens, and even a broken mirror that had been held together with sticky tape—a serious safety hazard!

I contacted Agoda, who thankfully refunded three of my four nights, but I was still forced to pay for one night in this horror show and a $46 cancellation fee, which is outrageous. This hotel is a health risk, and the fact that it is still allowed to take bookings is beyond belief.

DO NOT BOOK THIS HOTEL!

The photos online are a complete lie—this place is a filthy, unsafe, and unlivable disaster. If you value your health, avoid this place like the plague! It should be shut down immediately.

2025-03-19 via Tripadvisor
M
Michael
2
Terrible; worse budget hotel ever experienced
Pros:

Worse budget hotel I have stayed in Thailand in over a decade.

My mistake was not reading reviews before I booked.

I have stayed in old hotels that are clean. This hotel is old and filthy from the corridor and into the room.
Room stunk of cigarette smoke.
Sheets in places were transparent.
Pillows were lumpy.
Writing bench sticky
Chair filty and had no seat support (springs broken)
Cockroach seen scurrying across the carpet at night.
Carpet dirty
Blackout curtains didn't fully cover either end of window so got full morning light
Shower hose was leaking at head so less effective shower
Shower glass clearly not cleaned
Air conditioning (AC) panel damaged so could only turn AC on and off. AC noisy.

The positives;,
the AC actually worked.
The receptionist was helpful.

I strongly recommend you find alternative accommodation.

2025-03-12 via Nuitee
R
Richard
2
Crap hotel
Pros:

This would have to be the most deceiving hotel i have ever booked through hotel club.
It was dirty,mouldy and the towels and linen were throw away at best, There was no spoons for coffee or anything and the overall condition was terrible....Breakfast wasn't too bad ..Your window to see out was filthy and about 450mm wide by 1m high ....should send prisoners here when the jails are full

2025-03-06 via Nuitee
C
Carlos
6
Pros:

Great location but property really needs proper cleaning, stains all over beds and floors, cockroaches everywhere, one night stay is fine but would not recommend for anyone into cleanliness.

2025-01-29 via Nuitee
M
mark
6
Pros:

I am presuming certain floors are in better condition than others. The pictures provided did not reflect what I saw for my room or floor. I am presuming they are still in the process of renovating. My hallway on the 6th floor was dark and needed color. Some lights were not working and the ceiling looks like it suffered from water damage. The main floor and floor 4 looked bright and clean from what I seen. New sheets and linens would be appreciated. The bathroom also needs some work.

2024-12-22 via Nuitee
M
Muzahid
2
Pros:

This property is located at Nana, popular sex tousism destination in Bangkok. This a run down hotel, an old property, located in a location crowded with prostitute and other sex workers. That's why environment is unsafe, uncomfortable and lousy.
The hotel has no room service or other services. They only do the housekeeping limitedly.
Rooms are old, dirty, bathrooms are very moldy and stinky.
You will have a comfortable feeling while in the property. Rooms have very limited amenities.
I don't recommend it. If you are a sex tourist it may be worthy for you.

হতাশ। ব্যাংককের খারাপ লোকেশনে হোটেলটি। পরিবার নিয়ে থাকার জন্য নয়। সেক্স ট্যুরিজমের জন্য উত্তম।

2024-12-05 via Nuitee
L
Leanne family
2
Pros:

It was a disgusting, moldy, smelled, full of weird people.

2024-11-24 via Nuitee
Y
YARITZA
2
Pros:

The rooms are very dirty and the hotel looks nothing like the pictures

2024-11-22 via Nuitee
S
Stay552879 Couples
2
Hotel Tragedy… stay away…
Pros:

I just say: stay away from this hotel. there was old blood from a fight on the carpet in the hallway. There is mold everywhere in the shower and otherwise the cleanliness was very poor, it was not properly cleaned when we got to the room and the breakfast was absolutely miserable. there were eggs there was ham there was cheese and some vegetables and that was it.
Electric cables hang down in locker. So I get an electric shock when i tried to move it away. And all furnitures around in hotel had some damages…
The air-condition did not work properly. this hotel is dangerous to live in.

2024-10-31 via Tripadvisor
Y
YAKOV
2
Pros:

Really dirty rooms & bad serivce

2024-09-24 via Nuitee
A
Alessandro
4
Pros:

Disgustingly dirty.
Staff were good contrary to most reviews, I guess they’ve fixed that.
But the hotels needs a lot of attention
Breakfast choice was minimal.

2024-08-29 via Nuitee
3
305oguzhanu Couples tr
2
Don't stay at this hotel
Pros:

The worst hotel rooms I have ever seen are damp and dirty everywhere, you will understand from the pictures.There are bugs, the beds are never cleaned, you can't even breathe, it's a terrible place full of disease and germs. I've been to Thailand many times, I've stayed in many different hotels, but this is the worst experience I've ever had

2024-08-27 via Tripadvisor
T
TrailBlazer778171 Friends getaway
2
TERRIBLE
Pros:

Run AWAY!!!! Don’t stay this hotel is the worse hotel I ever stay !! Smell like mold and very depressed. Everything is so bad toilet so dirty and the shower water smells so bad like dead people
I can’t sleep during the night it small mold and everything in room it wet I don’t know why maybe it to dirt and mold everywhere so it make the room stinks wet… why they don’t make it better!! Me and my friend get sick after stay here !!! PLEASE DONT BOOK !!

2024-07-03 via Tripadvisor
T
tomt287h Solo travel
2
Worst hotel ever
Pros:

Worst hotel I ever stayed in nothing like the pictures blood Mole everything broken shocken bad feeling the minute I walked in upsetting and depresessing place.this place was Like it was abandoned should not be open dtaff at the desk was nice that was it.

2024-06-17 via Tripadvisor