NH Collection Mexico City Santa Fe

Hotels
•
NH Collection
8.6 (751 reviews)
Juan Salvador Agraz 44 Colonia Santa Fe , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Maintenance problems

Categories

Cleanliness
7.85
Multiple reviews highlight issues such as dirty bathrooms and unclean items.
Service
9.35
Generally positive feedback about the staff's friendliness and responsiveness.
Location
9.35
Guests appreciate the hotel's prime location near shopping and transport.
Room Quality
7.85
Concerns about maintenance issues and outdated furniture.
Amenities
8.85
Good selection of amenities noted, though some items were dirty.
Value for Money
8.35
Guests feel it’s fair value but with room for improvement in quality.
Food and Beverage
8.35
Breakfast variety mentioned as good, but specific food items received criticism.
Overall Experience
8.85
General satisfaction despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:37

Property Description

Stylish Accommodations with Spectacular Views

NH Collection Mexico City Santa Fe offers a sleek and modern stay in the heart of the business district. Enjoy stunning views of Santa Fe from our well-appointed rooms featuring plasma TVs and complimentary Wi-Fi.

Convenience at Your Fingertips

Stay active at our 24-hour fitness centre or indulge in a delicious meal at our on-site restaurant offering a variety of international cuisines. Unwind at the bar equipped with entertainment options for a relaxing evening.

Ideal Location for Business and Leisure

With proximity to Santa Fe Mall and convention centres, our hotel is perfect for both work and play. Easily access Expo Bancomer International Convention Centre and Toluca International Airport, making travel a breeze.

Book your stay at NH Collection Mexico City Santa Fe for a seamless and memorable experience.

Important information:

The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of 630 MXN per pet, per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 7 per hour.

Location

Guest Reviews

8.6
Based on 751 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 8.85
A
Arantza • family_with_children • mx
8
2026-02-11 • via Nuitee
P
Pilar • solo_traveller • mx
10
Buena ubicación en Santa Fe, muy cómodo y mejor precio que otros.
Pros:

Muy cómodo, la habitación aunque un poco fría y la calefacción no prendía, estuvo muy cómoda.
La comida del restaurante estaba muy rica y con buen servicio.

Cons:

La calefacción no servía y hacía frío, no la reporté porque ya llegué tarde y me iba temprano, estuve poco tiempo.

2026-02-09 • via Nuitee
H
Hector • solo_traveller • sa
10
2026-02-08 • via Nuitee
M
maria luiza • solo_traveller • br
7
2026-01-31 • via Nuitee
J
Juan Camilo • extended_group • co
8
2026-01-29 • via Nuitee
V
Viridiana • solo_traveller • mx
8
2026-01-20 • via Nuitee
D
Diego • couple • mx
10
2026-01-19 • via Nuitee
A
Alan • couple • mx
8
2026-01-19 • via Nuitee
R
Restelli • solo_traveller • co
7
Good
Pros:

Location

Cons:

2 morning no coffe available

2026-01-18 • via Nuitee
S
Salvador • solo_traveller • es
9
Repetiré seguro .
Pros:

La tranquilidad . Esta en Santa Fe y te permite acceder desde ahí a cualquier lugar de esa zona .

Cons:

Quizás , por decir algo , hacia mucho frío siempre en el salón del desayuno (todos los años). Y todos los días. Es un salón abierto . Debería tener calefacción o poner algo que resguarde.

2026-01-18 • via Nuitee
R
Rogelio • couple • mx
10
Pros:

Me gusta que es u

2026-01-14 • via Nuitee
O
Orla • family_with_children • mx
9
2026-01-14 • via Nuitee
P
Per • couple • se
9
Pros:

Bra frukost. Vänlig personal.

2026-01-13 • via Nuitee
V
Virgilio • solo_traveller • mx
8
2026-01-11 • via Nuitee
L
Lourdes Martha • solo_traveller • mx
10
2026-01-01 • via Nuitee
G
German • couple • co
10
2025-12-30 • via Nuitee
L
luis alberto • couple • mx
10
Excelente ubicacion
Pros:

Estaba muy limpia la habitación y buena ubicacion

Cons:

Nada, todo estuvo excepcional

2025-12-29 • via Nuitee
E
Evdokia • couple • ru
10
2025-12-29 • via Nuitee
P
Pilar Elizabeth • couple • mx
4
Pros:

La atención de recepción.

Cons:

La llave de lavabo con falla que provoca fuga agua. El wc con fuga de agua. No funcionaba correctame la caferera. Había 3 pelos en las almohadas antes de ocuparlas.

2025-12-26 • via Nuitee
I
Isrrael • couple • mx
10
2025-12-24 • via Nuitee