The Westin Memphis Beale Street

Hotels
•
Westin
8.5 (624 reviews)
170 Lt. George W. Lee Avenue , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Cons:
Service delays
High prices for amenities

Categories

Cleanliness
7.75
Several reviews mention dirty tables and issues with the shower indicating cleanliness needs improvement.
Service
9.25
Most encounters with staff were positive, but there were significant concerns about one front desk employee.
Location
9.25
Positive sentiment about the location and convenience.
Room Quality
8.75
Rooms were described as attractive, but specific issues were mentioned with the shower.
Amenities
8.25
General amenities were good, but some pricing concerns were noted.
Value for Money
7.75
Concerns raised about pricing being high, especially for snacks.
Food and Beverage
8.25
Food received praise, but service issues in the restaurant impacted overall experience.
Overall Experience
8.75
Enjoyable stay overall with appreciation for the hotel, despite some significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:00

Property Description

Modern Amenities
The Westin Memphis Beale Street offers modern guestrooms equipped with tea- and coffee-making facilities, iPod docking stations, and flat-screen cable TVs.

Convenient Facilities
Guests can make use of the fitness center, meeting and banquet facilities, business center, and concierge services during their stay at the hotel.

Dining Experience
Indulge in a culinary journey at The Bleu Restaurant and Lounge, serving a variety of seafood dishes, along with a selection of beverages to unwind after a day of exploring Memphis.

Experience the vibrant city of Memphis while staying at The Westin Memphis Beale Street. Book your stay now to enjoy luxury and convenience in the heart of the city.

Important information:

Please note that dogs are the only pets that can be accommodated at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 36 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 624 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
E
Erynn • couple • us
10
2026-02-10 • via Nuitee
N
Natalie • couple • us
9
Staff was so accommodating
Pros:

Staff was so friendly and helpful.

Cons:

Restaurant lacked variety.

2026-01-26 • via Nuitee
G
Gerald k • couple • us
5
Nice town friendly people
Pros:

Updated facilities and close proximity to major attractions

Cons:

My initial check in was somewhat uncomfortable because not only did they have my check info correct the dest clerk was somewhat abrasive towards us until she realized that every problem she was having during the check in process was something that was caused by her establishments afterwards we were treated accordingly. The next day while exploring we returned to our hotel room and found it unlocked and opened and asked manager and staff why when and how about this situation and we given every lie and excuse including the hotel clerk and cleaning lady didn’t know what was happening! Thanks god that was our last day there we were very uncomfortable and concerned about that couldn’t sleep a minute that night! I would not recommend this place! Nice building, terrible staff! 2stars?

2026-01-19 • via Nuitee
A
Angela • couple • us
10
Very Demaru
Pros:

It was near every place I had to visit walking distance

2026-01-19 • via Nuitee
L
Leslie • couple • us
10
Pros:

We didn't eat breakfast because we thought it was complementary.

Cons:

That the breakfast wasn't complementary

2026-01-19 • via Nuitee
T
Taber • solo_traveller • us
9
Pros:

Location was great and the room was good other than being right next to the elevator bank and ice machine.

2026-01-19 • via Nuitee
C
Crooked Eye Tommy • extended_group • us
8
2026-01-18 • via Nuitee
K
Kimberly • couple • us
8
2026-01-16 • via Nuitee
K
Koscher • couple • us
10
2026-01-14 • via Nuitee
J
Justin • couple • us
9
Great location for Grizzly games and Beale Street. Price was also better than other downtown options.
Pros:

Great location. Facility and amenities updated and more modern than the Peabody.

Cons:

Could hear Beale Street/Silky O’Sullivans.

2026-01-12 • via Nuitee
L
LaMonte • solo_traveller • us
9
2026-01-09 • via Nuitee
K
Katrina • extended_group • us
1
I’m from Memphis and I love my city my Daughters and I do quarterly staycation at local hotels I choose The Westin do to
Pros:

I like the location and the opportunity to get an early check in & receive additional keys was definitely a plus

Cons:

The valet crew was very impolite especially the person who sits in the physical garage…as well as the non direct phone service prior to our arrival

2026-01-04 • via Nuitee
T
Tina • family_with_children • us
5
Front desk employee
Pros:

The beds are super comfortable, and the food from the restaurant was great. The valet is cool & convenient for guests. This is the 2nd time staying at the property this month. Employees were professional and exceptional from front door valet to kitchen, with exception of 1 front desk employee both stays.

Cons:

Overall, The Westin is a nice, classy hotel. Employees like Adi should definitely be removed from the front desk. She does NOT have the front desk hospitality required for a hotel of this class & magnitude, she should NOT be any guests first encounter at this hotel, maybe at a motel 6 or something where you expect the employees to have those types of attitudes. My suggestion is for her to work in valet, taking luggage out of trunks or in the kitchen as the garbage runner or something. Her swift, rude, non character, non chalant, fast talking snottyness to guests is UNEXCEPTABLE! It's ridiculous that all of the employees my husband and I had encounters on both stays was wonderful, from head valet, super nice guy, Angel is super, super nice and guest friendly, Rai at the restaurant, very nice lady. My husband and I live in the city and are business owners. We are NOT out of towners. We like The Westin and dont appreciate how this visit turned out. The first visit earlier in December, a wonderful visit!! with the exception of Adi, this visit on New Year's Eve, not the same, and it started with the front desk (Adi). This employee will cause more issues for the hotel if she remains at the front desk. She would be the ONLY reason I would never stay there again, she is horrible! Please put it in the back, please. I'm floored, out of all the employees I had encounters with, she don't belong, she's hurting business. One more thing, and this is on The Westin. Why would you guys put snacks in the rooms with ridiculous prices like that? A can of pringles (small stack) for $8, candy container of snickers for $25..can you guys reduce the prices a bit on snacks, please.

2026-01-02 • via Nuitee
W
William • family_with_children • us
10
Pros:

Location and professionalism.

Cons:

The price was okay in 2025, $ 770, but we need some help with the price in 2026, $ 1248, if possible.

2026-01-01 • via Nuitee
S
Samerra • couple • us
10
It was a pretty good experience!
Pros:

The hospitality.

Cons:

Parking

2025-12-29 • via Nuitee
K
Kenda • extended_group • us
6
It was fine!!
Cons:

Expensive car parking.
Restaurant didn’t have enough workers on Sunday breakfast, eggs were cold!

Waitress was very sweet!

Shower in room needed work/ grout!

2025-12-21 • via Nuitee
M
Mamacat9080 • Couples • Long Beach, California
6
Hotel needs more staffing
Pros:

Sayed two nights as part of a pre cruise package. Pretty hotel and attractive rooms. But some important issues:

1. Floor in stall shower extremely slippery. No mat or anything for safety.

2. Stall shower frame leaking. Lots of corrosion around the bottom, there are gaps in the seal and caulking and water leaks out onto the floor.

Check in was fine, but staff severely lacking in the restaurant, bar and lobby areas. Dirty tables everywhere. Took forever to get someone to seat us in restaurant at a fairly quiet time of night, then 15 minutes to get someone to take our order. Food came fast then we had to ask for the check, and more waiting to get someone to process our credit card. Breakfast buffet for our smallish travel group, again dirty tables. Not being cleaned in a timely way. Out of regular coffee, other items needing replenishment. Not the kind of service you expect from this caliber of hotel. Disappointing.

2025-12-13 • via Tripadvisor
C
Chelsie • family_with_children • us
8
2025-11-22 • via Nuitee
H
Henry • couple • au
9
Amazing location near the Mighty River and Beale Street. So much to do and see.
2025-11-13 • via Nuitee
R
rhondacD832EZ • Family
10
Great service at the Westin
Pros:

Westin has been a great experience.
Front desk team was over the top.
Cynthia on the day of check-in, received our luggage is tagged them and told us to go enjoy the city. She took great care of them. The process of checking in was amazing.
Nick made sure he pulled our name and allows us to check in after room service was completed.
Cynthia very accommodating, every day she will check. Is there anything that we could do for you.
Jaylon, after having an issue with something minor, he was very accommodating as well
I admired that your staff wear tags with what their passion was for.
Your housekeeping staff was amazing and very accommodating. The young lady, that was our housekeeper. She was very pleasant very nice kind.
We only needed room service ones within our six day stay.
We managed to rest on our own daily.

2025-11-11 • via Tripadvisor