Arena am Zoo

Hotels
7 (3116 reviews)
Theobald-Christ-Str. 19 , Frankfurt/Main , de

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Helpful staff
Cons:
Noisy rooms
Poor breakfast quality
Check-in system issues

Categories

Cleanliness
6.83
Most reviews mention clean rooms, but there were issues with dirtiness in common areas.
Service
7.8
Service was generally good with helpful staff, though some guests experienced frustrations with check-in.
Location
8.34
The location was frequently praised, described as good or central.
Room Quality
6.79
Rooms were generally comfortable but some reported issues with noise and size.
Amenities
6.32
Lack of certain amenities like good wifi and issues with breakfast services.
Value for Money
6.78
Value rated as fair for the price, though some guests felt it was expensive.
Food and Beverage
5.83
Mixed feelings about breakfast; some found it lacking for the cost.
Overall Experience
7.3
Guests had a generally positive experience despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:29

Property Description

Convenient Location
Located just a 4-minute walk from Frankfurt Zoo and the Zeil shopping street, Hotel Arena am Zoo offers easy access to popular attractions and shopping destinations. Trams to the Old Town and Central Station are also conveniently nearby.

Modern Amenities
The hotel features bright rooms equipped with satellite TV, a safety deposit box, and a private bathroom. For added convenience, some rooms come with a kitchenette and seating area. Enjoy complimentary breakfast and stay connected with free WiFi in the lobby.

Recent Renovation
Having reopened in 2017 after a comprehensive refurbishment, Hotel Arena am Zoo offers guests a fresh and modern stay experience. With a 24-hour reception, you can expect top-notch service throughout your stay.

Book your stay at Hotel Arena am Zoo for a comfortable and convenient experience in Frankfurt!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HHN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

7
Based on 3116 reviews
Cleanliness: 6.83
Service: 7.8
Location: 8.34
Room Quality: 6.79
Amenities: 6.32
Value for Money: 6.78
Food and Beverage: 5.83
Overall Experience: 7.3
A
ana • couple • br
8
Pros:

Do atendimento das camareiras

Cons:

Travesseiros ruins

2026-02-14 • via Nuitee
I
Ismail • couple • de
9
2026-02-14 • via Nuitee
R
Ronmel • solo_traveller • es
6
2026-02-14 • via Nuitee
K
Klaudia • extended_group • de
1
Unzumutbar
Pros:

Meiden Sie dieses Hotel, versifftes Bettzeug, Sauberkeit ist ein Fremdwort.

Cons:

Dieses Hotel ist kein Hotel sondern eine Zumutung

2026-02-14 • via Nuitee
D
Dubert • couple • pl
9
2026-02-14 • via Nuitee
L
Liudmila • solo_traveller • de
8
Aufgrund meines Studiums übernachte ich recht häufig in Frankfurt und wähle fast immer dieses Hotel, da es komfortable u
2026-02-14 • via Nuitee
R
Rebekka • family_with_children • de
9
2026-02-14 • via Nuitee
B
Bartoli • extended_group • it
1
SOGGIORNO DELUDENTE
Pros:

ASSOLUTAMENTE NIENTE

Cons:

Ho soggiornato in questa struttura per tre notti e purtroppo l’esperienza è stata molto negativa.
L’hotel principale si trova nella piazza, mentre questa struttura è solo un distaccamento adiacente e non rispecchia minimamente il prezzo pagato, decisamente troppo alto per ciò che offre.

La camera tripla era molto piccola, così come il bagno, minuscolo e adatto a una sola persona. Anche il lavandino era estremamente piccolo (circa 40 cm di larghezza e 20 cm di profondità), poco pratico. La doccia aveva l’anta rotta e i cuscini erano scomodissimi.

La cosa più grave è stata la mancanza totale di pulizia: durante tutte e tre le notti di soggiorno la camera non è mai stata pulita, solo cambio asciugamani e cestino svuotato, come dimostrano le foto che allego.

Il check-in è stato problematico: non c’era nessuno ad accoglierci, solo una macchina automatica dietro l’hotel che funzionava anche male. Non usano servizio di messaggistica tipo whats app, ma bisogna chiamare un numero di telefono per risolvere qualsiasi tipo di problematica. L’operatore parla solo in inglese. Avevamo richiesto tre chiavi, ma solo una funzionava.

Per fortuna non ho scelto di fare colazione, perché il cibo visto era di scarsa qualità.

In conclusione, rapporto qualità-prezzo pessimo. Esperienza deludente, struttura assolutamente non consigliata.

2026-02-12 • via Nuitee
A
ANTONIOS • solo_traveller • gr
8
2026-02-12 • via Nuitee
M
Merza Badi • couple • gb
8
2026-02-12 • via Nuitee
L
levan • family_with_children • ge
10
Pros:

It was so good, clean and perfect location, near metro station, and self check in was so easy and comfortable!

2026-02-11 • via Nuitee
G
gut • solo_traveller • ch
7
2026-02-11 • via Nuitee
K
Klaus • solo_traveller • de
6
2026-02-10 • via Nuitee
L
Levent • couple • tr
10
Pros:

Talimatları doğru takip ederseniz kiosk üzerinden check-in çok rahat. Telefon ile ulaştığınızda da hızlı bir şekilde online destek oluyorlar. Kahvaltısı yeterli ve doyurucu. Oda temizliği gayet iyi.

Cons:

Messe zamanı olduğu için şehirdeki tüm oteller gibi çok pahalı. Bu tarihler için çok önceden rezervasyon yapmak gerekiyor.

2026-02-10 • via Nuitee
M
Marie-Theresa • couple • de
4
Klein, laut, teuer. Mehr als eine Nacht sicher nicht.
Pros:

Check in, Sauberkeit, Frühstück, Lage

Cons:

Größe des Zimmers, Temperatur im Zimmer (Fenster war gekippt bei -5 Grad Außentemperatur, keine Heizung), TV nicht funktionsfähig, Betten rutschen auseinander, Lautstärke aus anderen Zimmern

2026-02-10 • via Nuitee
A
alexis • family_with_children • fr
8
2026-02-10 • via Nuitee
S
Suarez • solo_traveller • es
4
No vayas
Pros:

Lo único bueno: que estaban las sábanas limpia

Cons:

El check in una mi*** , no hay ningún trabajador en el hotel, cualquier mínima duda, no hay nadie para ayudarte. Algunos huéspedes daban un poco de mal rollo. Y se escucha todo pared con pared . Mi habitación era tan pequeña q no podía ni dar dos pasos seguidos . Paredes sucias .

2026-02-09 • via Nuitee
J
Jasmin • solo_traveller • de
7
Gute Lage/ für Frankfurt günstig
Pros:

Die Lage ist.toll, leicht von frankfurt ost Bahnhof zu erreichen. Preis Leistung super. Relativ sauber. Morgens war es sehr ruhig, gut zum länger schlafen.

Cons:

Dünne Wände hatte ich das Gefühl. Haare im Waschbecken, nichts 'besonderes' ansich, aber die konnte man schon gut sehen beim Betreten der toilette.

2026-02-09 • via Nuitee
S
Samuel • solo_traveller • it
1
2026-02-09 • via Nuitee
Андрій • family_with_children • ua
10
Pros:

Все

2026-02-09 • via Nuitee