The Roseate Reading

I wonder who rated this 5 star !!!
Entrance way from carpark , shabby and carpets smelly and worn .
Seems to be air fresheners everywhere to mask a stale smell .
I had booked 2 rooms .. one was in the main house and the other in another building so the family were split !
We had an upgraded room
Apparently ..
Toilet roll holder hanging off the wall .
Sealant around the sink hanging off .
Room dark with very little overhead lighting .
No air con but 2 cheap fans put in the room .
Absolutely overpriced for this standard of hotel .. I’ve stayed in clean budget hotels and 5 star but never one like this no way should this be classed as a luxurious 5 star hotel .,
If I could have found another hotel last night I wouldn’t have stayed here.
I understand what is luxury to one person may not be to another but this hotel
Is truly a 3 star at most !!
A lovely couple of days celebrating was ruined by choosing to stay here ..I shall be more wary and look
At different site reviews when booking again .

n/a

I didn’t realise I’d booked a room in an annex behind the hotel which is accessed through the back of the hotel, down some stairs through the car park and into another building which was a modern build. I would have preferred a room in the main part of the hotel which i had booked for the traditional look and featured in all the photos. No one at the entrance to help bring my bag up the stairs (and there was no ramp). The staff member on reception could benefit from training. She was not welcoming or helpful. Staff at breakfast were very good though.

Lift was out of order, my sister walks with a stick with nerve and back problems. Our stay was advertised with Spa and with working lifts. I travelling from Switzerland to spend special time with her. A relaxating, stress free break was planned, but as we arrived we were told that the lifts had broken down a day beforeso stairs were the only acces to our rooms. We were not notified and given no choice to cancel the stay. Access to our rooms were 4 long flights of stairs and 6 flights of stairway to access the restaurant and a long walk to the Spa. With the pain of the stairs sister and i were left staying in our room in order to limit the pain she endured while tryinavigating the stairs with her walking stick, we were left staying in the room to help her recover. We were therefore unable to use the Spa. We were quite dissappointed with our stay. The included dinner menu was extremely limited.

There is no dedicated parking at the property, and given the location this is likely a hotel most people will drive too. Parking in the area can get pricey for longer stays so be mindful of that.

The room needed some love, it wasn't terrible and overall the experience wasn't bad but some of the fixtures weren't working properly in the shower, the wood in the wardrobe was badly warped in placed and it just overall needed some TLC.

Das Parken mit dem eigenen Auto am Hotel ist kompliziert und höchst umständlich.

Warmes Wasser im Bad des Hotelzimmers läuft erst, nachdem der Warmwasserhahn 5 Minuten lang aufgedreht war.

Unser Hotelzimmer war im 7. Stockwerk. Das Haus besitzt jedoch nur einen Fahrstuhl. Einmal mussten wir 11 Minuten warten, bis der Fahrstuhl da war.

The lift wasn’t working 3floors to climb from bar & rest to room
Also no Air conditioning and it was very hot. But they did supply two fans

Das gesamte Hotel ist sehr düster und dunkel eingerichtet. Kaum Tageslicht. Der Lift war die gesamte Zeit defekt. Das Bad war eher schmuddelig und veraltet. Der Lavabo-Abfluss war andauernd verstopft. Nur eine Steckdose funktionierte. Frühstück mittelmässig, wenig Auswahl. Kaffee ungeniessbar. Speisen waren sehr überzuckert, kaum gesundes frisches Essen. Personal hatte Mühe mit Englisch.