Citadines Xinghai Suzhou

Hotels
•
Citadines
9 (244 reviews)
Block 27, Jiacheng Gardens, No. 58 Xinghai Street , Suzhou , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Odor issues in the shower
Language barrier with guards

Categories

Cleanliness
8.39
Cleanliness generally praised, but mentioned some issues with odor in showers.
Service
9.36
Staff consistently described as helpful, kind, and attentive.
Location
9.4
Excellent location near two metro lines, very convenient.
Room Quality
9.35
Rooms are spacious and comfortable, generally praised for size and views.
Amenities
8.38
Some amenities lacking such as laundry facilities in an aparthotel context.
Value for Money
8.34
Reasonable value considering the high quality of service and location.
Food and Beverage
9.39
Breakfast is great with a good variety of options.
Overall Experience
9.36
Generally a very pleasant stay with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:22

Property Description

Convenient Location and Modern Amenities

Citadines Suzhou Xinghai is ideally situated in Suzhou Industrial Park, a stone's throw away from Jinji Lake. With easy access to key transportation hubs, this hotel is perfect for both business and leisure travelers.

Comfortable Accommodation with Full Kitchen Facilities

The spacious apartments at Citadines Suzhou offer a cozy living room and convenient kitchen amenities, providing guests with a home-away-from-home experience. Enjoy modern entertainment systems and essential ironing facilities during your stay.

Fitness and Business Facilities for a Well-Rounded Stay

Stay active at the well-equipped fitness center or catch up on work at the business center. With a 24-hour reception and laundry services, Citadines Suzhou ensures a seamless and enjoyable stay for all guests.

Book your stay at Citadines Suzhou Xinghai now for a memorable experience in Suzhou!

Important information:

Please note that the hotel offers airport shuttle service between Hongqiao/Pudong Airport and the hotel. The exact price may vary, based on the number of occupancy and type of car. Guests in need are suggested to contact the hotel in advance. The contact details can be found on the booking confirmation.This property reserves the right to release the room after 15:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 127 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 244 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 9.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
A
ANTONIO • solo_traveller • us
7
good place, clean and kind hotel staff, but also bad guards at the complex entrance.
Pros:

The Location is simply great, very convenient to visit the most interesting sightsees in Suzhou city.
The hotel personal was very helpful on many occasions and supported me when I needed.
They also gave me some delicious fruits as complementary treat to comfort my staying.

Cons:

First: The access to the residential complex where the Hotel is located is completely blocked at its two entrance gates, north and south, by strict checkpoints operated by the guards. These guards, who do not speak a single word of English, refused to let me in using extremely rude, aggressive, and arrogant manner, even though I showed them my hotel access card several times. This is absolutely absurd, considering that I had already been staying at the hotel for two days. Only thanks to the kind intervention of a resident of the complex was I finally allowed to enter the hotel. An ABSURD situation.
Second: Many things are only in Chinese without any English word so take Google translate with you.

2026-01-20 • via Nuitee
J
Janine • family_with_children • de
8
2026-01-19 • via Nuitee
D
dukjin • extended_group • kr
10
2026-01-19 • via Nuitee
H
HSU CHANG YU • solo_traveller • tw
10
2026-01-18 • via Nuitee
A
Abdulkareem • solo_traveller • sa
7
2026-01-01 • via Nuitee
H
Hsiao Ying • solo_traveller • tw
10
Pros:

Staff are nice. Located in a tranquil area but near to two different lines of subway, very convenient transportation.

2025-12-16 • via Nuitee
R
Rafael • solo_traveller • ca
9
Pros:

Room size, close to the metro, cleanliness, view and super attentive staff

2025-12-06 • via Nuitee
D
David Rum Ming • couple • ca
9
超值！
Pros:

房間大，陽光好。

Cons:

地漏異味

2025-12-01 • via Nuitee
­dongryeol • solo_traveller • lu
10
Pros:

아침은 매일 조금씩 메뉴가 바뀌어서 나오고 맛있습니다. 전체적으로 시설이나 방이 가격 대비해서 매우 만족스러웠습니다. 직원들은 친절하며, 매일 방 청소를 해줍니다. 숙소 바로 앞에 24시간 편의점이 위치해 있어 편리합니다.

2025-11-17 • via Nuitee
H
HSU CHANG YU • solo_traveller • tw
10
2025-11-17 • via Nuitee
D
Djibrila • extended_group • us
10
Pros:

I’m satisfied 100%

2025-11-17 • via Nuitee
V
Victor • couple • ca
10
2025-11-13 • via Nuitee
A
Anna • solo_traveller • nl
8
2025-11-11 • via Nuitee
A
Arnab • solo_traveller • de
10
2025-11-11 • via Nuitee
M
Mikel • solo_traveller • mx
10
Pros:

Excellent location (near two metro lines). Breakfast is great too. Very helpful and kind staff. Rooms are spacious and comfortable. Would definitely come back to this hotel.

2025-11-09 • via Nuitee
J
Jayakumar • solo_traveller • in
9
Pros:

Location is excellent

Cons:

Nothing

2025-10-30 • via Nuitee
W
William Craig • solo_traveller • ie
8
2025-10-22 • via Nuitee
F
Ferruccio • couple • it
8
Pros:

Molto pulita, ordinata, ben organizzata, ben dotata in cucina bagno e soggiorno. Ottimo set bagno

Cons:

Qualche problema dopo la registrazione per la seconda persona, nonostante la prenotazione fosse chiaramente per due

2025-10-05 • via Nuitee
M
Marco Ernesto • solo_traveller • cn
9
Pros:

Ja das Frühstück war sehr variabel.

Der moderne Liefer- Roboter hat mich auch beeindruckt, der das bestellte essen ins Zimmer liefert

Cons:

Ich mag die geheizten Sitze beim Closomat überhaupt nicht

2025-09-29 • via Nuitee
J
Joshua • extended_group • gb
9
2025-09-19 • via Nuitee