Comfort Inn Bentonville - Crystal Bridges

I am not a fan of that type breakfast but my husband liked it

The hotel deserves a high rating because the staff is very responsive to any needs that you have. The housekeeping staff are very friendly and they keep that place in tiptop condition. Really enjoyed my stay. Will come back again when I’m in the area.

Great location and good breakfast.

Our toilet didn’t work properly. Had to have someone fix tv. Had to be moved because a group of young kids were given rooms next to us . Key cards only last less than 24 hours and and to be fixed. Staff was very prompt and helpful with issues

They have quite obviously put a lot of effort into renovating what is an older hotel. This place checked a lot of my boxes; the room has a nicely tiled walk-in shower with great water pressure, the bed is on the firmer side but still quite comfortable and has may pillows of differing firmness, and the AC offers an always-on option for the fan for white noise. The room was very clean and the facilities are well kept, which is becoming rare for any property. The staff was welcoming and polite, even the cleaners. Only downsides are the area has only gas stations and a small bar in the hotel for food, so you need to go down the highway for better fare, and the common area are a bit claustrophobic.

The staff was fantastic here, and the property was completely serviceable so I would most likely stay here again if coming back. It was quite convenient to get to Crystal Bridges and to the center of town. It’s nice because it was far enough away from the craziness of the center but very easy to get there for dinner and what not.

We did not use the kitchen or the gym. The room appeared not to have been mopped, the tile floor seem dirty. The bed was okay but overall it just seemed kind of rundown.

In the bar you can't carry the sold ones to the room and the bathrooms are very dirty and stained

The staff was awesome and totally accommodating.

Our stay was great other than dealing with hotels.

Wonderful Hotel

The beds were super hard. We stayed so the kids could swim and the pool was nasty and the hot tub hasn’t worked in years.

Do NOT stay here! I am an avid traveler. I am a very kind person. I have no problems with anyone. I chose this place because the photos look very clean, and it looks like a great value. I was so wrong. Here is my experience, and why I would suggest literally any other hotel in the Bentonville Fayetteville Rogers area. Any other hotel. 1) I paid for two rooms. When I went to the rooms, there were things in them. Literally belongings of people's things. Children's things. Personal things. Purses. Honestly, I was confused, and it was upsetting. I went to the front desk, and explained what happened. The front desk clerk laughed, and said it looks like he put me in already booked rooms. I was very disturbed by that, and asked for a refund. Politely. Although he laughed, his customer service was reasonable. He did seem very short staffed. But he said he would gladly refund, and he completely understands. He said it would take a few days to show up. After ten days, I contacted the property. They stated they are not going to refund the rooms. 1) I didn't even get a room, let alone two rooms. 2) They literally had me in a space of someone's very personal things. Then laughed about it. 3) They stated clearly that they would gladly refund the rooms, and that they completely understand. 4) Then, they did not do that. I paid $274.26. I received no rooms. I enjoy staying and visiting the area. I have stayed well over a hundred times. I would suggest any other hotel. Any. Don't pick here.

Best hotel in the area

Swimming pool didn’t look clean. The water looked cloudy. Hot tub out of order. There was some mold/mildew on the sheer drapes. The breakfast was pretty good.

Place needs renovation!

The room was very dirty and there were several pieces of furniture that were broken. We felt like we had to take pictures when we got there to show a time stamp that it was that way before we arrived to cover ourselves.

One elevator, one entrance, so it took a long time to get our stuff to your room only to have issues with the keycard so multiple trips up and down to just even get into the room.

The hotel was perfect except the annoying vent in the bathroom. Staff offered to change our room, but we declined. The bed was super comfortable

4 floors and only 1 ice machine worked. Other than that it was a nice place

Nothing ruins a trip faster than staff theft at a hotel, unless it’s management accusing you of losing your stolen items…and needing to call the police to file a report.