Sure Hotel by Best Western Lille Tourcoing

Hotels
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Sure Hotel by Best Western
8.2 (1836 reviews)
3 avenue Henri Becquerel , Bondues , FR
+33 3 20 36 01 96

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Very convenient location near motorway/A22
Clean rooms and comfortable beds
Good breakfast in many stays
Gated parking and kettle in room
Good pre-arrival communication for some guests
Cons:
Rooms often small; some lack air conditioning
No elevator / access issues for upper floors
Limited breakfast choice or occasional quality issues
At least one severe check-in/booking problem reported
Some areas (carpet) noted as dated and in need of refurbishment
Restaurant temporarily closed for some guests

Categories

Cleanliness
8.6
Multiple guests explicitly praise cleanliness and well-cleaned rooms; one comment flags carpet (moquette) as a hygiene/allergy concern that could be replaced.
Service
9.2
Staff repeatedly described as friendly, professional and helpful (several mentions of welcoming manager and good communication). There is one significant negative check-in/booking incident reported, but overwhelmingly positive service sentiment.
Location
9.2
Consistently noted as very convenient and close to the motorway/A22 and good for overnight stops; location is a clear plus in many reviews.
Room Quality
7.4
Mixed: comfortable beds and kettle in rooms reported, but frequent comments about small room size, lack of air conditioning and some dated elements; no lift affects upper-floor family rooms.
Amenities
7.6
Positive mentions for gated parking, kettle in room and EV charging; negatives include no lift, some rooms without AC and a temporarily closed restaurant for some guests.
Value for Money
7.6
Several guests call the hotel good value or recommend it; a few mention excessive price or need for refurbishing, producing a modestly mixed but slightly below-target sentiment.
Food and Beverage
8
Breakfast is frequently praised (good/excellent breakfast reported), though a number of guests note limited choice or quality variations on some stays.
Overall Experience
8
Overall positive and recommended by many guests (comfortable, clean, helpful staff), with occasional operational issues (check-in, small room size, closed restaurant) that lowered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location and Modern Design
Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden offers a convenient stay by a park in Bondues, just a short drive from Lille. The modern rooms feature amenities like flat-screen TVs and electric kettles, ensuring a comfortable stay.

Delicious Dining Options
Start your day with a buffet breakfast and savor traditional French and regional cuisine at the on-site restaurant. Unwind with a drink at the hotel's lounge bar, offering a cozy atmosphere for relaxation.

Complimentary Services
Enjoy free fibre-optic WiFi access throughout the hotel and take advantage of the complimentary private parking on site. Book now for a delightful stay at Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden.

Important information:

Please note that the restaurant is open from Monday to Thursday evening, 19:00 to 21:00. It is closed on bank holidays.

Breakfast is served during the week from 6:30 to 9:30 and during the weekend, from 7:00 to 10:30.

Please note that restaurant is closed on Friday, Saturday and Sunday evening but snacks are available (pizzas, sandwichs, charcuterie board..).

Check in starts from 6pm. If you arrive after 23:00 from Monday to Thursday or after 21:00 from Friday to Sunday, please contact the property to receive access instructions.

The hotel does not have a elevator, please contact the property in advance if you have reduced mobility.

Pleae note that on annual holidays, our restaurant will be exceptionally closed until Sunday August 27 inclusive. snacks are offered (pizzas, sandwiches, charcuterie platter, etc.) we have a list of open restaurants nearby available to our friendly customers. The reception will be open until 9:30 p.m. during this same period. Please contact us to receive access instructions after this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Location

Guest Reviews

8.2
Based on 1836 reviews
Cleanliness: 8.6
Service: 9.2
Location: 9.2
Room Quality: 7.4
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 8
M
Marine • family_with_children • fr
10
2026-10-31 • via Nuitee
T
Tinu3706 • family_with_children • ch
8
2026-10-30 • via Nuitee
A
abdelhalim • family_with_children • fr
10
Pros:

Tt le personnel est extra merci au manager très accueillant et serviable. Top!!!

2026-10-30 • via Nuitee
B
Bertrand • extended_group • fr
7
Pros:

Emplacement

Cons:

Ras

2026-10-29 • via Nuitee
J
Julie • solo_traveller • gb
10
A return visit that didn’t disappoint, staff helpful as usual
Pros:

Comfortable room; safe gated parking ; kettle in room & friendly staff. Excellent communication before my visit. Good road access & near excellent boulongerie.

Cons:

Nothing

2026-10-27 • via Nuitee
C
Catherine • family_with_children • fr
9
2026-10-26 • via Nuitee
M
mickael • family_with_children • fr
10
2026-10-26 • via Nuitee
C
Catherine • family_with_children • fr
9
Très bon hôtel je recommande
Pros:

Nous venons régulièrement dans cet hôtel et nous l'apprecions tout simplement. Très bon couchage, bouilloire a disposition, propreté des lieux.

Cons:

Je n'ai rien a dire

2026-10-26 • via Nuitee
I
Iman • family_with_children • be
10
Pros:

Top

Cons:

Rien

2026-10-26 • via Nuitee
P
Pascal • solo_traveller • fr
8
conforme
Pros:

contact

2026-10-25 • via Nuitee
A
Arcelle Josiane • family_with_children • be
8
2026-10-25 • via Nuitee
C
Christopher • extended_group • fr
10
2026-10-22 • via Nuitee
P
Paulo • solo_traveller • pt
7
Foi mesmo curta , só dormi 6 horas
Pros:

Tudo mais ou menos

Cons:

Ter chegado e não ter código para entrar e depois ter estado quase 20 minutos a fazer o check in, quando os funcionários já iam embora , se demorasse mais 10 minutos já não apanha ninguém e ia ficar cá fora !!!! A reserva feita no booking 30 minutos antes eles disseram que não tinha chegado !!!! Resumindo por pouco não fiquei na rua !!!!

2026-10-19 • via Nuitee
D
Durville • family_with_children • fr
10
2026-10-15 • via Nuitee
C
Coopman • family_with_children • fr
9
Pros:

Hotel très agréable propre petit déjeuner excellent.

2026-10-13 • via Nuitee
N
Nicolae razvan • solo_traveller • ro
6
2026-10-13 • via Nuitee
B
Béatrice • solo_traveller • fr
8
2026-10-11 • via Nuitee
V
valerie • solo_traveller • fr
7
Pros:

Hôtel calme.
Proche de l autoroute.

Cons:

Le petit déjeuner.

2026-10-11 • via Nuitee
P
pascale • solo_traveller • fr
10
Tranquille securite reposant
Pros:

Super petit dejeuner

Cons:

L absence d ascenseur

2026-10-11 • via Nuitee
M
Maria Cecilia • couple • es
8
Pros:

BUEN DESAYUNO, HABITACIÓN CÓMODA A PESAR DE SER MUY PEQUEÑA

Cons:

NO HABÍA AIRE ACONDICIONADO, DEMASIADO PEQUEÑA LA HABITACIÓN

2026-10-08 • via Nuitee