Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden

Hotels
•
Sure Hotel by Best Western
8.6 (1762 reviews)
3 avenue Henri Becquerel , Bondues , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice breakfast
Cons:
Noise issues
Cleanliness concerns
Limited amenities

Categories

Cleanliness
8.23
Several comments on cleanliness were positive, though some issues were noted with the condition of carpets and dust.
Service
9.2
Guests highlighted the warm and attentive service, with many praising the friendliness of the staff.
Location
8.74
The location was commended for being convenient and easy to reach.
Room Quality
8.19
While some rooms were praised for comfort, concerns were raised about noise and space.
Amenities
8.72
Amenities received mixed reviews but generally considered adequate for this hotel tier.
Value for Money
8.68
Many guests felt they received good value given the quality of services provided.
Food and Beverage
8.23
Food experiences were generally positive, though some mentioned the breakfast could be more varied.
Overall Experience
8.8
Overall, guests expressed substantial satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:54

Property Description

Convenient Location and Modern Design
Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden offers a convenient stay by a park in Bondues, just a short drive from Lille. The modern rooms feature amenities like flat-screen TVs and electric kettles, ensuring a comfortable stay.

Delicious Dining Options
Start your day with a buffet breakfast and savor traditional French and regional cuisine at the on-site restaurant. Unwind with a drink at the hotel's lounge bar, offering a cozy atmosphere for relaxation.

Complimentary Services
Enjoy free fibre-optic WiFi access throughout the hotel and take advantage of the complimentary private parking on site. Book now for a delightful stay at Sure Hotel by Best Western Lille Tourcoing Ex Hotel Garden.

Important information:

Please note that the restaurant is open from Monday to Thursday evening, 19:00 to 21:00. It is closed on bank holidays.

Breakfast is served during the week from 6:30 to 9:30 and during the weekend, from 7:00 to 10:30.

Please note that restaurant is closed on Friday, Saturday and Sunday evening but snacks are available (pizzas, sandwichs, charcuterie board..).

Check in starts from 6pm. If you arrive after 23:00 from Monday to Thursday or after 21:00 from Friday to Sunday, please contact the property to receive access instructions.

The hotel does not have a elevator, please contact the property in advance if you have reduced mobility.

Pleae note that on annual holidays, our restaurant will be exceptionally closed until Sunday August 27 inclusive. snacks are offered (pizzas, sandwiches, charcuterie platter, etc.) we have a list of open restaurants nearby available to our friendly customers. The reception will be open until 9:30 p.m. during this same period. Please contact us to receive access instructions after this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1762 reviews
Cleanliness: 8.23
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
N
Nina Framboise • solo_traveller • fr
6
2026-05-09 • via Nuitee
P
Paweł • couple • pl
10
2026-05-08 • via Nuitee
R
Ruud • family_with_children • nl
8
2026-05-08 • via Nuitee
K
Kenza • couple • fr
7
2026-05-05 • via Nuitee
M
Marc • couple • be
6
Pros:

Ontbijt was voldoende

Cons:

Op 4 nachten nooit onze kamer gekuist. Ok 1 mei werkte ze niet maar ook de dag ervoor niet of erna en het bordje hing op de deur. In de tuin lag een vijvertje met een brug . Vijver was een vieze poel en hout was volledig kapot en rot. Ook de elec in de tuin lag er kapot bij...deze twee zijn toch wel gevaarlijk. Ook in de gang was er een water lek waar iedereen altijd door moest stappen .

2026-05-04 • via Nuitee
M
marie louise • couple • fr
9
2026-05-04 • via Nuitee
M
Morgan • family_with_children • fr
6
Pros:

Chambre familiale

Cons:

Sous pente et moins spacieux que sur les photos

2026-05-04 • via Nuitee
F
FrumenS • couple • si
6
2026-05-04 • via Nuitee
M
Mathieu • solo_traveller • fr
8
Pros:

D'une manière générale, tout était très bien. Hôtel et chambres correspondants aux descriptions, une bonne literie, et un restaurant en soirée étape correct.

2026-05-04 • via Nuitee
D
DAULEU • couple • fr
7
2026-05-04 • via Nuitee
M
Marion • family_with_children • fr
6
Bon séjour malgré un nettoyage mitigé
Pros:

Le personnel est tres accueillant et serviable. Literie très confortable

Cons:

Nous avons retrouvé un trognon de pomme sous le lit et la salle de bain était très vieillissante.
Les chambres ne sont pas adaptés pour les familles. Nous étions avec notre bébé d'un an, dans la même chambre malgré nos rythmes très différents.

2026-05-03 • via Nuitee
W
Wim • couple • nl
9
Uitstekend overnachtings hotel richting warme zuiden
Pros:

Prijs/kwaliteit verhouding is uitstekend

Cons:

Was tweede keer dat wij hier hadden overnacht. Nu kamer aan de voorzijde. Iets meer (verkeer) lawaaierig dan die aan de achterzijde

2026-05-03 • via Nuitee
G
geoffrey • couple • be
7
Pros:

L’emplacement

Cons:

Bruyant

2026-05-03 • via Nuitee
C
Christelle • solo_traveller • fr
6
Amélioration necessaire...
Pros:

Hôtel très bien situé. Le petit déjeuner était également très bon.

Cons:

Le matelas de notre chambre est à changé. Il est impensable d'avoir un matelas qui forme une "cuvette" quand on paye une chambre à ce prix.

2026-05-03 • via Nuitee
D
Delphine • solo_traveller • be
6
Pros:

Weinig
Ontbijt basic maar ca va

Cons:

De ligging
Hygiene kon beter. Was niet vuil maar kon beter vb douchecabine, stof op tegelboord/plint
Veel stuk in de kamer: gordijnroede,
Douchestang, handdoekhouder.

2026-05-02 • via Nuitee
N
Natacha • couple • fr
6
2026-05-02 • via Nuitee
N
Nabila • couple • nl
7
2026-05-02 • via Nuitee
J
John • family_with_children • nl
7
fine but needs refreshed
2026-05-02 • via Nuitee
P
patrick • solo_traveller • fr
10
2026-05-01 • via Nuitee
S
Stéphanie • solo_traveller • fr
6
Pros:

La salle jeux

Cons:

Petit déjeuner léger pour le prix.
Un parc pas très entretenu, alors que ça pourrait être magnifique.
La salle jeux top mais pourquoi la fermer à 21h.
Une lampe cassée dans la chambre.
Moquette pas très propre.
Encore des papiers d'emballage dans les meubles.
Personnel pas très aimable, non souriant.

2026-04-28 • via Nuitee