Malmaison Reading

Hotels
Malmaison & Hotel du Vin Hotels
8.6 (194 reviews)
18-20 Station Road, Reading, England, RG1 1JX , Reading , GB

Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Elevator
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Professional staff
Excellent food quality
Great location
Attentive service
Cons:
Accessibility issues in rooms
Initial room setup for disabled guest

Categories

Cleanliness
7.66
There were issues with room accessibility and some concerns about the overall cleanliness, indicated by the difficulty experienced by a disabled guest.
Service
9.13
Staff were described as professional, helpful, and attentive, with a special mention of Yvette's excellent service.
Location
8.77
The hotel was praised for its great location, particularly for corporate events.
Room Quality
7.92
Some issues with room accessibility for disabled guests were noted, though overall room quality was deemed acceptable.
Amenities
8.75
Amenities were not explicitly mentioned but are expected to be standard for this hotel tier.
Value for Money
8.61
Guests felt the overall experience justified the cost, especially with good food and service.
Food and Beverage
9.16
Food quality was highly praised with a variety of options available, including good accommodations for dietary needs.
Overall Experience
8.83
The collective experience was very positive, with a strong recommendation for corporate events.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:57

Property Description

Luxurious Amenities
Indulge in complimentary wireless internet, wedding services, and 24-hour room service at The Brasserie serving British delicacies and a cozy bar/lounge.

Convenient Features
Enjoy flat-screen TVs, air conditioning, and bathrooms with complimentary toiletries in our 75 rooms. Also, benefit from dry cleaning services, a 24-hour front desk, and luggage storage.

Ideal Location
Located near key attractions like Reading Museum and Town Hall and the Oracle, our hotel offers 624 sq ft of event space. Book now and experience upscale comfort at Malmaison Reading in Reading City Centre.

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.6
Based on 194 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.77
Room Quality: 7.92
Amenities: 8.75
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.83
D
d0mwalter Family
10
Malmaison Bar
Pros:

So I’ve found the bar at Malmaison to be the ideal place to decompress after a short walk from Reading Station.
The staff are attentive and provide a great service (hi James and co 😊).
They offer a wide range of cocktails and wines. I’d definitely recommend.

2026-04-01 via Tripadvisor
S
Sherpa800740 Business
10
Amazing
Pros:

Sophie is amazing so sweet snd kind gave really good recommendations

2026-03-24 via Tripadvisor
J
johnhY9297SY Family
10
Sophie is great
Pros:

Sophie makes a mean old fashioned

2026-03-24 via Tripadvisor
T
T9692MLdang Business Lepton, Huddersfield, West Yorkshire, England
10
Great Hotel
Pros:

Checked in late on a Sunday and was pleased how quickly I got to the room.
Room itself was spotless and the bed was very comfortable.
Next morning at breakfast the two ladies on duty were very friendly and polite and the breakfast was excellent.
Didn’t see much of Reading but this hotel was everything I needed.

2026-03-24 via Tripadvisor
S
suzannekE3821VP Friends getaway
10
Yvette in the Bar made the Night!
Pros:

Celebrating a friend's birthday last night at Malmaison and Yvette couldn't have been more fun and welcoming. She was super attentive and professional but with the addition of great fun and banter... We will be back again soon.

2026-03-24 via Tripadvisor
A
annewU5554SH Friends getaway
10
Lovely celebration
Pros:

Went to Malmaison to celebrate my birthday with a friend and was not disappointed. Yvette and her team looked after us so well and the food was so delicious. Great place for great food

2026-03-23 via Tripadvisor
L
LindsayO278 Friends getaway
10
Great Service!
Pros:

Enjoyed a lovely afternoon tea for my friend's hen do. The food was amazing and the service was excellent. Yvette and Diana were very attentive and nothing was too much trouble. Service with a smile, thank you!

2026-03-22 via Tripadvisor
2
297alissac Couples
10
Amazing experience with Yvette
Pros:

We came in for dinner last Saturday and, as there was a wedding taking place in the restaurant, we ended up dining in the bar area instead. Although we had originally booked for the restaurant, thanks to Yvette, the experience turned out to be even better than expected.

Yvette was absolutely fantastic and really looked after us throughout the evening. She took the time to walk us through the menu in detail and made some brilliant recommendations, including perfect wine pairings with our food. Her knowledge, warmth, and professionalism completely elevated our evening.

I just had to write in to say how impressed we were with her service. She turned what could have been a slight inconvenience into a wonderful dining experience and made us want to come back again very soon. A huge thank you to Yvette for making our night so special!

2026-03-16 via Tripadvisor
O
OnAir20787575518 Couples Chester, Connecticut
10
Our new spot in Reading
Pros:

Awesome stay at Malmaison mid-week in March. Fun bar and cocktails, great staff, excellent rooms with a huge bathroom/shower. Special shout out to Savannah, who made sure we were able to get to the RailAir bus pickup for a direct ride to LHR.

2026-03-06 via Tripadvisor
X
X4731RUfionam Friends getaway
10
Afternoon tea 5*
Pros:

The afternoon tea here was absolutely amazing. The best selection, and tasted delicious. Diana looked after us so well. Highly recommend.

2026-02-21 via Tripadvisor
J
Janethesecond Couples Reading, Berkshire, England
10
The wonderful Yvette made our Valentines
Pros:

My self and my husband came in for a valentines meal and drinks and wow ! what a wonderful experience we had. Not only was the atmosphere and ambience amazing the whole experience was down to the lovely lady who served us and made our evening so special . Thank you so much Yvette you truely made our night

2026-02-16 via Tripadvisor
R
robinrezende Business Los Angeles, California
10
Feels like staying with family and friends… in a good way! !
Pros:

The staff are amazing! All of them - from front desk to restaurant to housekeeping - honestly the nicest people ever. I feel like I’m home when I stay there. Thanks Nick and crew for always taking good care of me!

2026-02-16 via Tripadvisor
G
GaynorS123 Business Reading, Berkshire, England
10
Excellent service from Yvette
Pros:

Had a short business trip recently & Yvette served us, she was exceptional, she worked so hard! We had drinks in the bar in the evening & then low & behold, she was serving us at breakfast too! Does this woman ever stop?! She is a credit to the hotel!

2026-02-15 via Tripadvisor
C
Curiosity709144 Business Beijing
2
Fuming
Pros:

No jacket potato on the menu. Staff slow to serve me. And the coffee was rubbish. Also I tried to order a humble jacket potato and was told DIRECTLY that they didn’t do JPS.

I told them jacket potato’s were going viral RN like FR fr 100% on god. They looked at me like I was stupid.

2026-02-06 via Tripadvisor
S
Scenic571852 Family
10
Outstanding customer service from Yvette.
Pros:

I came in for a family afternoon tea to celebrate my mums birthday. It was a fantastic experience. The quality of the food was superb but what made our afternoon so wonderful was our waitress/ bar tender Yvette. She took time to ask what we were celebrating and made my mum feel so special. She knew everything about the food menu choices and recommended some lovely wine. Nothing was too much trouble and everything was served with a smile.
Because of this excellent service, I am booking another afternoon tea for my birthday in a few weeks. I hope Yvette will be on duty to help me celebrate.

2026-01-26 via Tripadvisor
1
166lewisw Business
10
Amazing. Would recommend.
Pros:

Yvette was awesome. We had a company meeting and Yvette was really welcoming.
Thanks again. Food was amazing.

2026-01-23 via Tripadvisor
E
emmahR9877ZY Business
10
Excellent find, central location
Pros:

This is a great hotel. Very close to the station yet you don't hear the trains. Friendly and helpful staff. A really lovely room with great tea and coffee selection. Powerful shower and nice deep bath. Such a comfortable bed. Breakfast was excellent and so was the coffee. Definitely recommended!

2026-01-21 via Tripadvisor
W
W3127FLrachelc Business
10
Christmas Party at MalMaison
Pros:

MalMaison hosted our Company Christmas Party. The food was excellent, and the room was laid out well and beautifully decorated. Fran paid close attention to what we needed and made sure the food service and the welcome drinks etc were planned exactly as we wanted. The Serving staff were efficient, and the bar staff looked after us well. A great venue, a great team, and we look forward to MalMaison, Reading, hosting our next event.

2026-01-09 via Tripadvisor
G
Gerard_Karlie Couples Hurstbridge, Yarra Valley, Victoria
10
Spacious room and most comfortable bed in a hotel room ever.
Pros:

Stayed here as opposite railway station. In town for a wedding. Had top floor room. My God, the space in the room. And the bathroom! Separate shower and separate bath. Very clean rooms. But the bed! It was as comfortable as my own. All staff were wonderful, couldn't do enough to see if we wanted anything. The restaurant had very good meals and I would highly recommend it. My 4th trip to UK and this is best hotel I have stayed in by far

2026-01-06 via Tripadvisor
S
spixspax Couples
8
central. convenient for a night out.
Pros:

ioanna at reception, thank you for the late check-out.
breakfast with yvette and ioana, thank you for looking after us. my wife has nut allergy so they let her sit and wait and got food for her. coffee was the best i have tasted in a while. you have several choices from the hot breakast menu ( £23pp if not included with room booking) along with continental choices.
room 103 had a strong smell of man's perfume on entry. we aired the room, and it was better after 5hrs. toilet flush low pressure, sink slow to drain so maybe needs unblocking. although rainfall shower hot and strong. bath is big-sized.
there is a nespresso machine, ferrero chocolates, bathrobes slippers, a safe, a hairdryer, also an ironing board. staff very accomodating overall a satisfying overnight break.

2026-01-06 via Tripadvisor